Public Storage Self-Storage Units at 2200 E Belt Line Rd, Carrollton, TX

Move in was quick and easy, staff that was present on Labor Day was amazing!!

Bill and Sara are simply the best and will assist you in any way that they can!! Great customer service and very professional!!

Today was a very stressful day as anyone knows moving can be very taxing and if there is a time constraint, that sense of urgency can be overwhelming. I am so grateful to Mr. Bill, and Ms. Sara (Who is in training) and Ms. Candie (Who was not on site) Because not only did they help me with a great deal that was more convenient for me than what I had originally walked in the door with from a another (nightmare) location, but they went above and beyond to make sure that the day that started off like hell, ended a lot better and more hopeful for me moving forward. Thanks so much! You guys are rockstars, awesome individuals, and seem to really care about making the experience as seamless possible. ❤️❤️

Bill is amazing person that great service 🙏🏻 thank you and kinda remember me of my dad growing up look like too

I got exceptional, above and beyond constomer service from Bill. He's very kind and plesent. I'm so glad I choose this property to store my belongings. 5 stars across the bord. Happy customer 😀

My sister has had a storage unit here for many years, I am on her account. There was an issue with her cc and it did not auto pay and we were unaware of it at the time. She and, then a couple of days later, I received a call from Bill who explained the situation and was concerned as the unit in over 5+ years had never been late. The situation got handled and was resolved. My sister called the third party to get it taken care of immediately and they were very helpful and kind and got everything handled for her. I just wanted to shout out and thank Bill for his professionalism and kindness regarding this situation. I feel he went over and above to let us know and follow up, and then called the next day to confirm they had received the payment, it had a zero balance and auto pay had been reset up and was good to go. Public Storage is very lucky to have Bill in your employ as he is a very good representative of your company. It seems in this day/age when most seem not to care or don't go above their "duties" it is wonderful to see a company who employs people who really care about their tenants and do what they can to help!! So.......THANK YOU BILL!!!! ZP

I had a question and stopped by the office an was greeted by Monika. She answered all questions explained the locked was on the unit. The unit was clean key in location as advised.

Ask for Bill with any question or concerns. He’s been so helpful these past few days, keeping me up to date and calling me until things got resolved. Thanks again Bill.

There was an issue with my unit/access and Bill fixed it the same day! Thanks Bill!

I have had an extremely great experience with this facility and its staff; especially Bill. Communication has been clear, and everyone I’ve interacted with has been extremely pleasant. The facility is clean and secure. Would recommend this facility to anyone

After a cross country move I just moved my stuff into a unit here this week. Bill has been so helpful and friendly. Also, I am really happy with the size of my space. It fit everything perfectly.

Bill is very helpful and professional.

Krystal was great

This public storage has been a God send to my unfortunate situation. Roxie helped me get a more reasonable unit and was very thoughtful and kind the entire experience. Bob went above and beyond. We had another unfortunate situation and he took his time, about two hours to help us. He also helped us move into the unit quickly and swiftly took about 20’minutes tops and it was after hours at that point. Thank you all so much. I felt very cared for

I want to open this written review with my "experience" meeting Bill for the first time, and close with an "evaluation". I look forward to sharing my level of satisfaction with te Dis.

Andrew was great! He made the moving experience exceptional! Thank you so much for your help! You are amazing!

Sheryl it’s a dishonest person , they give us the wrong storage unit then 2 months later calling trying to collect extra fees “we are responsable to pay “ talked to Sheryl about it she said there’s nothing she can do , I called costumer service they said to go back and call them from office , never mind I just move some place elsewhere, I refuse give my business to dishonest employees and fraudulent manager

Andrew was very helpful with move in and made it a great experience! Nice clean location with great customer service! All staff interactions were very helpful and kind.

Quick and easy

Wanted to say what a wonderful experience I had dealing with Cheryl. Public Storage is fortunate to have you as a employee. Thanks again.

Cheryl is a great and wonderful person if you need a storage please go and see her

If I could give it a zero, I would. More like a scam. They have no staff during business hours. We did transaction online, paid, got to location and couldn't access the unit. There was noone there to help; left message and even called the 1800.... they claimed they will keep the Administrative Fee!!!! We couldn't access the unit and needed a refund due to lack of service from them. So unfair. It is a fraud.

Andrew was awesome! Very professional and informative. Easy 5 stars!

If I could give this place zero stars I would. Do not rent here!!!! They will raise the rent add on fees! A worker there named Cheryl will get mad when you try to get information and hang up on you and not answer the phone anymore. Cheryl has the worst customer service! Do not choose this location unless you want to over pay and be disrespected.

TERRIBLEEEEEEEEEEEEE SERVICE!!!!!! THEY GIVE YOU THE HARDEST TIME AND DO NOT WORK WITH YOU! I AM A WORKING MOM and they seem to still not understand, how to come up with solutions to assist their customers in a manner that makes sense. Ever since this storage unit got acquired by this new company it has DEFINITELY GONE DOWN HILL! Customer service does not exist at all!

Sheryll is the best, she went above and beyond to contact me with important notices. Great facility with great people!

Unfortunately since Public Storage has taken over from All-storage, this facility has gone downhill. The first issue has been the constant rate increases - with no change in facility improvements. What am I paying for? Second, the place is not very well kept and I was often finding trash in the halls of the building my unit was in. Third, several broken components such as the doors and now the back gate that need repair but are not. Fourth - it’s difficult to get assistance and communication is very slow - if available at all. Fifth - be sure to bring your own cart because there is rarely one available when you need one. Sixth - the space is supposed to be air-conditioned but because the doors don’t shut properly, it’s around 80 to 85 degrees inside the space. I was not wanting to move out to another facility but when the company clearly has no care for it’s customers or the storage space, what’s the point? The final nail was when I moved out a week after paying for the month and they didn’t pro rate my rental fee. Two years ago, I would have recommended this place. Today, I’d suggest you look elsewhere.

Muy bueno

Nice clean place clean bathrooms

Ms. Cheryl was very helpful and nice and so was the property manager as well

The property manager is really nice. She did everything to help me even with my frustration. Thank you for resolving my issue. Will definitely use this location storage again.

Recently rented a storage from this location. Clean and easy to access. Renting experience easy and the staff very friendly. Great service!!!

I really want to thanks Taisha she really help me from registration to move and she really went above and beyond for me

The manager is not very friendly. She has no customer service skills at all.

Very friendly great service 👍 very polite

Great service. I needed couple storage units The staff helped me all the with there units size options. Great job guys.

Cheryl is quick and efficient with whole move on process.

Taisha (property manager) at 2200 E Beltline Rd provided A1 service!! Taisha was very friendly, kept me laughing and even with her having printer issues she was able to figure out a different way to get me signed up quickly and provide all the necessary documents within minutes!! Thank you Ms. Taisha!!!

Taisha with such a helpful employee understanding five stars all the way around lot of patience the questions come here to storage

Great customer service. Cheryl was helpful and cares for customers. I highly recommend. This place

Great place to storage my things. Cheryl was a great help , Let’s all storage our things here storage 👍🏽

Great experience! I used this facility for a few months, no complaints. Place was always clean and secured. Felt safe leaving my belongings here. Ask for Cheryl, she's really nice and she'll answer all your questions.

Cheryl was very helpful

Fast, friendly service, very easy to modify services.

Great storage place. Ask for Cheryl. She is the best and will take care of all your needs!

Mrs. Cheryl and Taisha were very helpful and and nice with helping me get the unit

Cheryl and Taisha both was very nice when it came to explaining units and helping me find a great unit

Cheryl was very helpful in helping me pick the right size unit for what I needed. Thank you very much.

Just wanted to thank Cheryl for being so curtious. She was very patient and very informative. She was the desiding factor in my decision to rent from P S. Thank you again

Cheryl was awesome and helping me understand how storage works and when I’m ready to rent I’ll contact her again thank you

Cheryl is awesome 😎😎 great attitude, very professional . I would ask for her next time, better yet every time I need help.

Great customer service.. Cheryl was very nice and helpful.

Cheryl is always helpful. She was out cleaning a unit and took time out to answer my question about my payment. She is always kind and polite.

Would appreciate it if they picked up the garbage around the outside of the property. If this company is going to be a part of the community, make an effort to not be an eye soar.

Cheryl was vary helpful and a geat customer representative