Public Storage Self-Storage Units at 1225 West Trinity Mills Rd, Carrollton, TX

Robert was great help.

This property is very well kept by the leasing agent or manager Alex. Alex is a very kind and helpful young man, who goes over and above the call of duty. You can tell that his mission is to ensure that every customer is happy and satisfied when they leave the property. I am very pleased and satisfied with my unit in public storage, Alex has given me peace of mind in knowing that my property will be safe in public storage. Thank you so much Alex! God bless! Patrice Smith👍🏼👍🏼👍🏼👍🏼👍🏼❤️😊

The property manager, I think Alex was his name was super helpful and answered all of the questions I had about my storage unit. The place is always really clean too!

The lot is perfectly well kept and the workers are extremely nice especially Alex. He is extremely personable and very knowledgeable. I would definitely recommend this Public Storage to my friends and family just because of him.

Signed up and had a storage unit the same day. It was a fast and easy process. Once I got to the unit Yessii had a great personality, was very professional, and answered all my questions. Definitely a good first impression. Looking forward to the rest of my experience here.

Susan was very patient, great customer service skills and friendly, and very helpful. Very thankful for her help.

Exelente servicio llame para pedir informacion y el chico Alexander es muy atento y da buena informacion muy agradecida

Only use this place for very short storage needs. They will double the rental amount after a few months & continue to raise every 2-3 months. I should have gotten out when they cut the lock on my rental & tried acting like I was crazy and just didn't have the correct keys. Tried charging me $25 to get the new lock cut but ended up calling me later that day saying they cut my lock previously because of a unit mix-up and I could come back to pick up the keys to enter my storage. Also, don't use the trash can out there. The older guy threatened to call the cops because we used it. I had a tiny storage for 2 years & was paying $164 a month rent & he was tripping about the garbage can. Plus, when I got my stuff out it was loads of dirt on everything. Some stuff I needed to throw away because it had gotten too dirty in there.

They double the rent after just 10 months!

Place was closed 😔

Alex is such a great help you can tell he loves his job.

Alex is really nice and hepful.

A bit dirty upon arrival, but the manager was great, the tall guy with long hair. He helped us get settled in and assured us that our things were in good hands.

The two young ladies (I believe Jen and Kayla don't hold me to that I'm terrible with names) were AMAZING. They understood I needed storage just for a little bit and they gave me the same respect and genuine care that they would give to someone renting for years. If I ever need to store anything like a big horde of cash like in Breaking Bad this Public Storage is where I'll put it. Thank you for the professional and caring attitude these girls have.

Alex, at the West Trinity Mills location in Carrollton, Tx, is awesome! I am looking to possibly downsize and he was super knowledgeable and helpful with my inquiries! I was going to search around for better prices but this property is so close by and conveniently located. So I am keeping my business with this location and Alex.

Great job Roxie

Nice staff and convenient location!

Great customer service

Nice property. Would recommend

Good place to store the items by renting.

5 star review, love the place , love the staff, one guy in particular went above and beyond in helping me and answering all my questions, "stephen chadbourn" super nice guy and know his stuff!! cant say enough good things about this place and stephen would definitely recommend to my friends and family.

The rental process was simple. The move out process has been a nightmare. I submitted my vacate day of Jan 31, 2022 more than a week in advance. We vacated the property and removed our lock on Jan 30th. I called on Feb 1st and left a voicemail informing we had vacated. Waited 2 days, called again waited 2 more days and called the 1-800 number. They rnailedt property manager and said I would get a response within 3 days. I did not so I called back again. This continued until I received a call on Feb 12th from someone asking for a payment. I explained I had been trying to get the account closed since Feb 1st. He told me the property mngr has been out due to illness and he would look see what was going on. He closed the account on the 13th and then sent me a bill with a late fee for the time period where I had vacated the unit and tried getting my account closed. ***I have reached out to them about this and will gladly update my rating if/when they cancel the charges*** Update: I changed my rating to 4 stars bc once I finally got in contact with the right person the issue was handled in less than 24 hours. I was impressed not only with that but also with the fact that once it was dealt with, they reached out to me to let me know. So while it was a headache to deal with, the situation was resolved very satisfactorily. Thank you very much.

There's never anyone there at the office to assistance you!!!!!!!!!

I visit this place 4 times the same day. And there was no any person in the office. I call them and they didn't answer my call