Justin talked with me on the phone and I came down, we did some paperwork. He was very helpful. I appreciate his service.
They will raise your rates randomly and by any amount. According to their rules,
“ Public Storage runs on a month-to-month basis, so prices may be subject to change any time per section 2.2 of the lease agreement that you signed. It is subject to periodic rate increases with no exact time frame or amount cap listed.”
Raised my rate from $118 to $160 then $185 then $211 in a little over a year. Shady business. I expect to file a complaint with BBB.
Justin was super helpful and friendly need more like him at other properties 🙌🏻
Great service, great staff... I highly recommend
Justin provided first rate service. The location is very clean and in
order.I think everything is first rate except hours at this location.(I
feel that they close too early)
Justin was great today he. He was so helpful and kind. Thank you so much;)
Awesome service, great attitude. Thank you Justin.
Justin was very helpful and nice
Had a storage unit here for years at one point came to my storage unit and it had a lock on. I went to the managers office to find out that my storage unit had been broken into three months prior as well as several other storage units and no one felt the need to call me by this time, it was too late to make a claim and to make a claim with the insurance that you buy through the storage unit is a joke, you have to know what you had in the unit which I’m sorry if you have a storage unit, you hardly know what was in the boxes and no you do not have receipts for it is a waste of time and money. When I brought these problems to the management, sorry so called management. I was giving a blank stare and no help at all. I was not offered a refund a free months rent or anything. I guess a blank stare is worth 1000 words and with this being said it seem like every six months my fees went up. They are the most expensive storage unit place of anywhere in Burien so make sure you look around and please do not use this place they are really shady. I have also come to need a storage unit again and have from that this place is 4times more expensive then others in the area!!! Call around people!!!!
That was not happy at all here. Our of operation doesn't give anybody anytime to get there stuff in and out of a storage unit.
And when I first signed up your name and show me my unit, I had to find it myself
Katie was very good, thank you!
Great service after all these years!!! Justin was helpful and funny. Thanks.
Justin is always great help…don’t let him get away…he’s always friendly, upbeat, and quick to answer any questions I have…
because of Justin’s customer service, I will be recommending BURIEN Public Storage…kudos
Justin was a very big help
Katie was wonderful great service and friendly.
Great place 5o keep you property safe
Alfred was very helpful and friendly!
Alfred was very helpful and great to work with. Thanks!
Alfred was à good person, gréât worker.
Justin was super helpful and understanding helping me into a unit!
Justin was amazing and went out of his way to make sure I got what I needed.
Easy sign up, love the gate code app, friendly staff, my only complaint is they close way too early! 5pm come on I don't have time after work to even make it to my unit.
Justin came just in time to save the evening! great up-sale with what type of boxes I should get (came as a kit!) Justin made sure to find us a great accessible unit! Thanks man
Easy access, enough driving space
Great service but the last time I went there, the gate was busted open...
Great customer service fantastic
Apologies to a very caring property manager for leaving a not so kind review on the wrong property.
I am so sorry. OP
After being contacted by the district manager who informed me very politely with understanding and viable solutions to my issues I would without a doubt use this facility even though it is father away these awesome people would make it worth while
Girl at the front desk was welcoming, friendly and did her best to check me in quick regardless of being short-staffed. I got a promotion of one month free and everything worked out well. Thank again!
Great Customer Service, easy painless process
Justin was a big help in making everything quick and easy with setting up our unit.
Wow! You can't give them zero stars. I have only ever used this place for a month at a time to move. My boyfriend had his identity stolen because someone went through his things. They stole priceless family heirlooms. His whole world was invaded. The lady behind the counter was rude and awful. This place is terrible. Do not ever ever ever use this place
muhhamed was helpful with getting my sister a unit.
The gentleman at the counter made me feel confident in my choice with this storage company I didn't feel rushed or pressured I guess good customer service is still around