Public Storage Self-Storage Units at 32615 Pacific Hwy S, Federal Way, WA

Liz was kind, friendly,she explained it perfectly

This place has the WORST employees when it comes to customer service. They overcharge and look for any reason to hit you with fines. Don't use this company. They.....suck.

Liz was so helpful. We moved to WA from CA and had a nightmare with our movers but Liz made sure we got everything we needed and made sure we were comfortable. Thank you so much for a wonderful experience!

Helped me with my phone app for the gate was a wonderful add on to my phone . LIZ is so helpful and nice Liz Again went above and beyond got rental price adjusted for a close family friend's storage that I pay for helping him out !

Liz and Dee were so kind and help me through my issue that I encounter myself. Really friendly and really helpful. Definitely recommend.

This morning I went to public storage at the federal way location 32615 pacific hwy and I was greeted by Liz …she was very welcoming and her customer service was amazing she found me the best deal for my unit and made the whole process smooth and quick ..thanks to Liz for the wonderful customer service

Awesome service! Awesome customer service! Kathy was a jewel! She helped me navigate through a lot of red tape at a time when I really needed help! Thank you for your help!

I came into public storage to and I tell ya what a nice safe place to store my things and Kathy the manager is a nice and helpful lady to see there it's is nice having someone onsite that has passion and care for others things thank you for all your help your the best..I highly recommend public storage for anyone here would like to store there belonging ..They have the best security .....

Kathy was amazing. Thank you for all your help

Liz has been awesome and more than helpful. She has gone the extra mile to find a unit that fits my needs. She deserves a kudo and a promotion. I really appreciate her customer service. Public Storage should be proud of Liz.

I came in today with an friend of mine and met an wonderful manager name Kathy and she was very polite and very helpful she is wonderful

I'm joining the Army and about to be shipped off in a couple of weeks. I wanted to get my stuff out of my familys garage and in a secure place. Liz was super helpful, and suggested I get a climate controlled shed. (I have a vinyl collection.) She helped walk me through all the steps and answered all my questions with ease. Overall I'm very glad I chose this place!

It was good seeing Kathy again it's been awhile very friendly person

Kathy was the best !service was good

Liz was a great help and very resourceful and knowledgeable about the location and handled everything in a timely matter and I was still able to make to work on time... Thanks Public Storage for employees like Liz.

Liz made my move in very smooth thank you so much for your help

Shout out to the property manager Liz. She is a great help with accommodating me on getting transferred to a unit. Her resources and efficiency is spot on. Everytime I work with her she always goes out of the way to help me!

Liz was very helpful with my gate code and more

Liz was great to deal with. She saved me a lot of money.

Brandon, Very polite was a big help throughout the whole process period would you recommend this facility to any of my friends period thank you so much.

Liz is great and understanding and this place is very very clean! Ask for Liz!!

Karoline was great. Thanks.

Liz, help me get the app started - my experience with public storage has been good.

Thank you for the exceptional service provided by your property managers, Brandon at location 27414 and Cathy at location 08250, whom I had the pleasure of meeting today while securing a public storage unit. Both individuals demonstrated remarkable friendliness and made me feel genuinely welcome. As a result, I am highly satisfied with the conveniently accessible and appropriately sized storage unit that I was seeking.

Nice people. Storage area is clean and well maintained.

My move in was made easy by the property manager liz.

Made a mistake when renting a spot. Joelle was so helpful getting me get a new unit on the ground with drive up access. Edit: Rented again online. Rental was ready in less than five minutes and every thing was ready to go. Big shout out to Karoline.

Liz did a good job

I love working with Liz very positive always ready to help and with a smile. Thankyou soo much Liz.

Needed to store some things in a hurry, had reserved a unit on Sunday for a Tuesday move in. While on the way to the storage my vehicle decided it had other plans. Couldnt do anything about it and I had to go to work. I pushed off the reservation for a few days, forgetting to even notify PS. Decided i was getting it done today, called at 9:20 am or so, just to make sure someone was there. Bejrome answered the phone politely and said he would be there until 5. I grabbed a bag and started walking to the facility. I got there and told him I was there to verify and get my gate code. He patiently tried to find my reservation, then I asked if he wanted my account number. I gave it to him and he respectfully informed me I had made the reservation in my former last name. He was so nice about it, didn't make me feel bad, or get angry with me. I showed him my ID with both names, he gave me my account info and I went to my unit. Bejrome was a shining star for me today. I was most impressed that I was able to search for, reserve, and pay for my unit within 24 hours.

Liz was absolutely the best very helpful she cheerfully explained every thing and step-by-step walked us through every thing we needed to know to have easy access Thank you Liz for

So awesome!! Liz is the best!! Super helpful!! Felt so comfortable all questions answered!! Thank you thank you!! Came out happy!!

It was great. And Liz was awesome. Safe and no fuss.

Liz is so wonderful. She had a great job today. Thanks so much.

I chose this property because of the cleanliness the safety of the units and the staff is excellent it's been a awesome experience I recommend public storage to all hew need to store family items thank you.

Liz property manager very helpful and explanatory.

The property manager is so professional... Very friendly... I'd highly recommend this facility.

I appreciate liz's help with the app and lowering my rent.

Liz is the best.

Liz is the best!!

This Property is great! What really makes it stand out is the manager Liz. She is always on top of things and always willing to help. Would definitely recommend! Ask for Liz!!!

Liz is amazing she is always very helpful and friendly

Liz was super nice and helpful! Made renting a unit so easy and I got a great deal. Thank you.

Liz and Nicole great help when I go in to get in to my units satisfied customer

Liz was absolutely amazin

Wonderful place. Awesome staff. Thank you Liz!

My transfer went smoothly! Mrs. Liz rocks!!

Liz is the best

Moving in was good and transferring smoothly

Very friendly! Liz is the best!!

Liz is terrific and easy. I can see the pride she has. Awesome manager!

Property manager Liz has been a lot of help and the property is very clean! Recommend!

Not as big as other locations. 2 floors of indoor storage rest are garage like spaces. Clean and tidy. Easy to access.

Thanks Natasha for saving me.

Natasha wd such a great help

Natasha was very helpful and polite. Great customer service

This place is not even worth a second thought. Do yourself a favor and avoid it at all costs. Your belongings will not be safe here. I was a customer with a large 10x30 unit here and one night I was coming home from work around 12:30 am and as i drove past i noticed the front gate was standing open, so i stopped and looked only to find that the front gate had been tampered with and broken open. I called public storage but no answer. Then i called the 3rd party company that monitors the cameras and they didnt even realize there was any problem. I was told there wasnt anything they could do about it either. So i actually pulled the gate closed and put my own chain and padlock onto it in order to keep it secure for the night. It was unbelievable. The next day the manager thanked me but this happened many more times and there were and still are many nights where the front gate stands wide open all night long. So you can be sure there is no security of any kind protecting any of the units other than the padlocks themselves. The manager of this place is a truly unprofessional and nosy woman who will get right under your skin. She will force you to let her come inside the unit while your there so she can check out your stuff and she has a bad tempered rude attitude. Honestly you would be better off at nearly anywhere else. My reccomendation to anyone looking for a safe and convenient storage facility is Totem Self Storage. I've been a customer of many storage facilities in my life and that one in Kent, Wa is far better than all of the others I've been to. You wont be disappointed. My 2nd choice recommendation would be Skyway Self Storage. Both of these places at least in my experience have been reliable. If you choose to bring your stuff to this public storage however, i wish you the best of luck as you are going to be needing it.

5 ⭐️⭐️⭐️⭐️⭐️ for Ms. Liz for going above and beyond for her customers. The place is well kept and tidy thank you for all you do. 🤩

I absolutely love Liz she's here every time and answers all my questions she's amazing you need to hire more people like her can't wait to see her next time

Property Manager Liz made the Transfer to a larger unit easy.

Thank you Kathy!

Tanasia and Liz were great!! Thank you for helping!!!! Great property!!

Never seen someone so happy to be at work thank you Tanasia for the lovely experience and customer service I learned a lot from you and will definitely be returning ! Your customer service is out of this world .

I brought my sister in we lived close to the property and we really needed a unit fast and Tanasia definitely made the interaction simple and easy also the PUBLIC STORAGE app is the best tool to use when you are here helps you get on the property without a code I love it!

My mom recommended me to this public storage a few years back and I’m glad she did , it looks like whole new property Tannasia explained so many new features you all have and the whole experience was just amazing

Tanasia and Liz HELPED ME SO MUCH !! They did a great job Such a clean office such a clean property I definitely recommend

A very great place and I would go back again. Liz was very nice and helpful. She also explained everything to us to make sure we understood.

Tanasia was a blessing to work with!!! Moving was already stressful enough and she couldn’t have made it easier. The process couldn’t have been more perfect thanks to her help!!!! Will return for future moves. 🙏🏽

Tanasia helped us sign up for a unit for our business. She was amazing and cheerful and super helpful. The office and grounds are super clean and secure. We are so excited to do business with them! Great customer service is hard to find and I always appreciate a positive experience.

Kathy and Nicole they were the best Customer service Reps that I'd ever had help me. Thank you Ladies 3

I rented a full size storage unit hear when I moved out of my house to market it. I'd never used a storage unit before and was a bit nervous. Now I wouldn't hesitate. The customer service was truly fabulous. The lady who manages the place is really on the ball and extremely helpful. When i had questions, her advice was right on the money and she went out of her way - even calling me when I moved out to make sure I gave timely notice so as to save me a month's rent. The unit was spotless. Another sign of really excellent management: all the other customers I saw there were peaceful and businesslike. When my big moving truck needed space, people were happy to help out. To me, that's a sign of really good management. Nothing like an easy experience to put people in a good mood.

Five Stars for this locations service and attentiveness. I'd add a sixth star for the property manager Liz, Michelle, and the other employees who've assisted me. Additional corporate investment in the property, particularly regarding increased security cameras, would be comforting and appreciated. Feb 2023 Update: Several additional security cameras have been installed. Much appreciated! Also, new paint throughout. The property continues to gain ground and the employees (6 Star Liz) are great.

Liz is awesome !! Easy move in! Very welcoming ! Such a comfortable process!

I love that I can come into any public storage and pay my bill but to see Tanasia‘s face and smile really made the experience so much better and I was in and out!!

I am new to the city and came in just for pricing on a unit tay gave me the rundown of how renting with public storage works and gave me great advice about the app and I will be storing in the future.

Tanasia helped get me into my unit so fast she was so helpful!

Tanasia helped me and made my move in so much easier!

Tay and Liz did a great job with my rental they made everything so much easier

Kathy was super helpful with everything

Tay the gal who registered me was very nice. The unit I rented had a bulb out but she said she’d have maintenance put in a new one and where I park to unload there’s water from the rain but it’s nice and clean in office and in the unit.

I've been with public storage for 5yrs due to financial situations i had to give up my space. had no break ins customer service excellent everytime i come in or call I WILL BE BACK IN THE FUTURE!! THANK U SO MUCH MANAGER LIZ AND STAFF EXCELLENT SERVICE!!

Ive had a unit here for going on 9 months or so. I was impressed in the beginning, but the longer I rent from here, the sooner I am ready to move out. The rent prices are inconsistent. I was told i would be kicked out if my gate times didn't improve......bc God forbid a lady is tired and takes a moment to pull herself together after moving an entire home full of items on her own. Can't sit and no breaks i was told. I am to be constantly movning items from the moment I arrive at my unit until the moment I close the door and drive off. No time for hesitation or thinking. These are grounds for eviction. Though once again I am a single woman that's been moving my items by myself with no help. Thanks Public Storage for showing me that you don't allow your renters to be of the human race only that of robots......unless of course it's my neighbor a few units down he gets to pull out his chair and soak up the liquid sunshine and shine up his souvenirs he's collected over the years. Sad........

Steven was wonderful and went above and beyond to help my father find a good price and spot for his storage. I would highly recommend!! Edit**** They keep raising rent with no explanation and refuse to return phone calls. Rent went from $167 to 218$ and again now with no notice to $257. We had a military discount and everything. Would not recommend.

I got to meet Travis and Liz!! Both amazing people! They make you feel welcomed. Not only that but they are there helping you every step of the way !!! Can’t wait to see them around more ! Amazing people!!

This is a nice facility . Good security. Doors and locks are the newer style so you can add extra locks to the door easily..

Kathy did a very good job.

Public storage been around for years and still doing good!!!

Liz is the best

The customer service at this location today was phenomenal. Liz, the property manager, was kind as well as thorough. She was easy to work with and it was great working with someone who was so competent and had all the answers! I highly suggest renting storage from here. They also have a cool app now which allows you to open the gate from your phone. It's optional, but a great addition to the experience. They also have some great deals going on right now. Go on in or give them a call to check them out. Make sure you ask for Liz, you won't be disappointed with the service!

Liz is amazing! Property is clean and everyone is so helpful. Definitely recommended!

Mark was very perfessional, helped me get my app going again.

Liz has good customer service skills, and is very helpful with my transfer to a new space.

Very good

Cathy was AMAZING!!!!

Mark did a great job..save me money..he is a great guy

I rented a 10x15 unit here for about a year and half, had no major issues. Liz was very helpful and informative with the checkout process and even helped me get rid of some smaller tarnished items. If your looking for a place to store things, this is it.

Amazing customer service They are Truly great people to work with🔥

We have been customers with this specific location for a long time. I have to say that Liz is the absolute best!!! She is always kind & friendly. Helps us with anything we need & can answer all our questions. Currently upgraded into a bigger unit & she made the transition quick & easy.

I was helped by Danny at this location. He was easy to work with and he got me my storage unit fast since I already had all my stuff in the moving truck. He made the process worth my time. Thanks Danny!

Tyisha was so sweet and helpful!

This is the best Public Storage I've ever used! The woman that work there are always kind and willing to help 100%...I would tell anyone that's looking for a good storage place to come here!

Wonderful place to store though it's prices are Bieng razed

Hope was awesome this morning thank you for all your help

My original rating of 2 stars was for my online experience also with the call center. 5 stars however for the manager and staff. Liz is awesome and provides legendary customer service. Wish the gate access hours were open later.

Madison was awesome. everything was really EZ

Madison is Wonderful! Perfect service! So happy I chose this location

Great customer service with Madison today was in & out fast thank you !!!!

Madison did a Wonderful job today!

Madison did fantastic and was very knowledgeable!!!!!

The Two Women that helped me are awesome people helpful and very patient informative and welcoming.........

Liz is awesome! While she is professional, Liz is also very personable & friendly...and she's gone out of her way to help me successfully resolve a couple of issues to my complete satisfaction!