Public Storage Self-Storage Units at 2640 Kelly Blvd, Carrollton, TX

Excelente attention

Thanks!!

I visited Public Storage today to check out their units, and I was really impressed with their excellent customer service. The staff was friendly, helpful, and made the process super easy and straightforward. I ended up renting a 5x5 unit, and I’m very satisfied with the experience. Would highly recommend

Perfect Customer Service. Ashly is great

Came in today for some information and ashley explained everything and left with a 10x10 storage today

This particular facility is terrible. This is the second time within a week and I’m not able to access my storage on the 2nd flr due to their system being offline. I’m handicapped and there is no way that I’m climbing any stairs. There is no one to help you at the front desk at 1 something in the afternoon is absurd. Then when you call them on the phone they tell you to climb the stairs or that they are putting in a request to have the elevator or system checked. It’s all a bunch of crap, especially a week later to come and find out that the same problem still exists. They expect you to pay your bill for the month while having you locked out for the month. I advise you not to rent here unless you want to be let down by being unable to access your belongings. And if all they have is a second floor rental available you better not take it.

Ericka was amazing, very helpful and nice.

Ericka (Erica?) was great!

I’ve been a Public Storage customer whenever a I’ve need storage for the last 15 years. Unfortunately, they are now consistently raising the rate to the point that it is unsustainable for me to continue using their facilities. Not only that, they charge a premium for services I can’t even access without a headache. I can’t get in touch with customer service or the property without jumping through voicemail hell & when I got to the property all of the carts are gone. I was able to find a larger climate controlled facility for a quarter of the price & will try to avoid public storage facilities going forward.

Erika was patient and very kind

I was amazed when I came back to the property today and the manager with the name Roxie took care of my problems and she was amazing totally different than they are the two managers that were taking care of the property. I really do like her service and her CUSTOMER SERVICE earned her respect . She’s real good. She’s amazing.

Great place, nice and clean,location very convenient close to freeway, the staff very helpful and professional, I highly recommend. Thank you Leticia ,she makes my move fast and easy

Love the service I got from Letecia. She was Awesome. She walked me the process of renting a storage unit and help with get the best unit for my money.

Great experience Leticia she was very helpful and nice person. Always happy to do business again at this place.

This Public Storage facility is convenient, well-lit, and secure. It has cameras throughout the premises and each unit renter is provided with a dedicated access code to the main gate for additional security and control. I had an outstanding experience with Letty at this location. She went above and beyond to rent me a specific unit with easy access for large moving trailers. Without her assistance, moving furniture would have been a real challenge. Letty is an effective communicator, both on the phone and in person. She thoroughly explained the process and followed up after move-out. Her dedication made the rental process smooth and stress-free. Letty's exceptional customer service and proactive approach are truly commendable. Thank you, Letty, for your outstanding service!

Leticia was very prompt and helpful. Great service!

I would like to say thank you to Leticia, she has been very helpful with us since day 1. Gracias Leticia!!

I came in to public storage for a quote and ended up getting a unit with Letecia. She is so awesome, nice, informative on each unit and every question I had for her. She's also very kind and funny. Just overall great customer service.

Leticia always has such a big smile when I come into the office! She is incredibly helpful and knowledgeable about the facility! I’ve referred several people to this location because the management always goes above and beyond.

I rented a space online and that went real smooth. Well I decided to change units and Ms Letty helped me with the transition. She was kind, professional and knowledgeable Will def recommend this location to my friends! Mary D

Very satisfied with my visit. Nice staff & i feel comfortable leaving my belongings

No one in office or picking up phone been waiting for 45 minutes

Friendly service, secure, easy to access definitely recommend!!! I Appreciate the vet that assisted me last time I was there I can't think of the gentlemen's name though I believe it was Tyler! Big thanks to him! I'll continue doing business there for sure!!

They never answer phone they are never in office for help they put a red lock on my stuff I paid it off a month ago n still left it on with no one to take it off they suck

Having to find somewhere to manage my grandparents things as we move them cross country. Spoke to a guy (Justin?) who was incredibly patient and helpful considering I'm having to arrange things from another state. If things work out, will absolutely be using their service. Thanks so much for your help!

Justin is super friendly and every knowledgeable about the programs they have to offer. I wasn't sure I would feel comfortable with putting my belongings in a unit. But Justin eased my mind and made sure that my belongings with be taken care of!!! Someone needs to give this man a raise!

I been renting from this location for almost two years and today is the first time I have ever had service like this. Justin was so helpful to me. We talked bout switching my storage unit and took time to help me figure it all out. Not only that he answered the phone. I know y’all like why that’s a big deal. Well it’s big for me cause whenever I call NOBODY picks up so I know the person on the other line was happy about that. He even assisted that customer and put their worries at ease. Great job to you Justin. Thank you for your wonderful service.

been moved out my unit. left voicemail and continue to go by to make sure my account is closed which is not even had to talk to a robot online. i would like a real person to chat with to resolve this issue.

DONT RENT HERE!!!!! There so quick to call to charge payment butttt never answer there phones ! No one is ever working on property! Customer service just SUCKS BAD ! Takes DAYS to get a hold of anyone in the office because there never there & never answers! I beg yall DONT NOT RENT HERE ! Worse place ive rented i will be removing my stuff from here ASAP!!!!!

I have been trying for at least 60 days to get the lock removed from my unit due to theft of the keys. The first time, I was told the locksmith only comes 1 day per month. I wait a month, then am told I need to come in and fill out a request, which I do, then I wait another 25-30 days, came in, and the guy at the desk looks it up, says it has been completed. So, we go to my unit, and there is a lock on the door. So, I am back to square one. The phone is seldom answered, and I have NEVER received a call back after leaving a voice mail. So, I am down to hiring my own locksmith and paying from my pocket for their incompetence, or waiting until they get it done. Would never rent here again.

The lady in there was super nice and helped me perfectly. She offered every deal to save me money and explained everything in detail so I’m sure I know what I’m signing.

Demarcus and cyprian was good help thank you

Excelente atención, Resolvieron todas mis Preguntas con excelente respuestas

Excelente servicio

I was there with my daughter and had a little trouble getting our lock unlocked. We were on a tight timeline, as you can imagine it was hot and we were frustrated. We eventually decided to ask for help. Without hesitation Alex (I think she said she was the district manager) offered her assistance. It took a little while but eventually she got our lock opened. She was patient and helpful. I would recommend this location to anyone who needs storage services.

I love this location! Everyone was so nice and helpful they answered all my questions quickly. Excellent customer service.

Sure, your stuff may be stored here and safe, but the service is terrible. They raise rates on a whim, there’s no service personally, everything is done online. All emails went unanswered and they make you do everything online, including sign up, cancel, and move out. There are fluorescent lightbulbs out, throughout the facility that never get replaced. It feels dark and unsafe. I physically had to take two bulbs out of a fluorescent fixture and move them to a light fixture closer to my unit just so I could see well enough to move out. I had low expectations and this service didn’t even meet those.

Veronica was very knowledgeable and helpful.

This facility has been regularly raising rates since it was acquired, which seems to be the business model for the sector and for Public Storage in particular. Be cautious about where you choose to do business and be ready to move to find a decent rate.

Excelente servicio lo recomiendo

Miss. Valarie is awesome great customer service....come see her if you're in need of a storage she got you❤️❤️❤️❤️

Jennifer she really nice she will answer whatever question you need if she don't know it she will get it for you. Also I will recommend public storage

Holly was very friendly and cooperative with our needs! Thank you!

Do not rent here. When this location was owned by All storage, it was better, but since Public Storage took over, it's been terrible. There's never anyone to answer the phone. If you would like to speak with someone, you'll have to leave a message and they will call you back. They are extremely unorganized. When they were working through the sell to public storage, they accidentally cut a lock on my unit. They called me every month for the next nine months to rudely tell me that I needed to come put a lock on my unit and stop using theirs. Essentially, I needed to replace the lock that they cut with another one I paid for with my money. Another example of how unorganized they are is with my rental agreement. I've been renting a unit here since September of 2017. They recently emailed me and said they didn't have a signed copy of my rental agreement and needed me to sign another one. I gave notice that I was vacating at the end of December. I used a moving company to remove the remaining contents of my storage unit, but they accidentally left two boxes and one strip of carpet. I didn't realize it until the second of Jan and promptly removed the remaining items. Despite that, Public Storage chose to charge me the entire $470 for Jan per my rental agreement (that they cannot find). I offered to pay for the two days in Jan for the boxes that were left and they said that wasn't possible. When I started renting there, the rent was $300/month. It moved up to $470. After five years, I've easily given this business $30,000 in revenue. After all of that, they still want the full $470 dollars to store two boxes for two days. I wouldn't recommend this place. They don't care about you.

I came in looking for a unit while moving apartments and jennifer young was amazing. she got me a unit that fit everything i needed and for an amazing price. incredible. if you need help here, ask for jennifer !

Jennifer Y was amazing and incredibly professional with helping me find unit pricing as well as the perfect size unit i needed. She was very nice and polite the entire time.

Today was so hectic for me helping my mom move but Jennifer Y has been amazing and so helpful to us. She was so sweet and went above and beyond for us. She has been quite the blessing for us today making things easier. Thanks so much Jennifer!

Post-pandemic excellence is seldom found, all across the board; the Public Storage on Kelly in Carrollton is a happy exception. Jennifer and co were amongst the most able and compassionate professionals I have encountered. This location will not only care about your property, but also for the individual. Top marks for Jennifer and Public Storage!

I’ve been a customer at this location for several years and Jennifer Y. has always been here to assist me with issues I had for rent, unit transfers, and any miscellaneous issues I would have over the course of my lease. If you have any questions or need help, ask for Jennifer Y. to get the best help possible!

Jennifer is great, very helpful and easy to work with

Jennifer Y. was efficient and precise and very nice! Thank you!

Jennifer Y, is awesome, very helpful and professional, she made my experience easy

Kayla gave me great customer service. She explained the promotions very clearly and answered my questions thoroughly. When I came back she realized I was lost and came and found me to help! She even returned and the end of my move to make sure no further help was needed. Pleasant experience.

Clean, safe, air conditioned.

Edited on 9/30/22 because management did contact me about the maintenance issues, and they did manage to repair the door after several months. Under AWFUL new ownership. I've rented here for about 4 years, beginning when it was an All Storage. At that time there were occasional maintenance issues, especially with power and HVAC, but they would attempt to take care of it promptly. Public Storage acquired the location in 2022 and seems to have abandoned the place. My 2 units are supposed to have drive-through access, but the exit gate for the building has been broken for approximately 10 weeks as of this review. It's a hazard (and a lot of extra work since I access my unit almost daily). Today the front gate was broken also. I've called, emailed, visited the office weekly to ask about the repair, and there's been no progress at all. This past weekend I got an email that they're raising my rent by a total of over $100/month, which is just insane considering that they're not even doing to bare minimum of maintenance. The gate is the biggest concern, but there's trash and leaves and broken stuff all over the building, too. Office hours aren't posted on the door anymore, and sometime there's nobody there during business hours...which doesn't make you feel great about the security here. The only reason this is not a 1-star review is because the office staff, when I've talked to them, are very kind and courteous. That's something at least, because I get frustrated every day by the lack of maintenance, and they're (sometimes) there to tell me that the repair will happen (someday). So Public Storage--you can price gouge people or provide a subpar facility, but not both. I hope someone can turn this place around very soon, because I'm losing patience with the daily hassle of trying to access my unit and it will be a pain in the butt to move out.

Kaylah was amazing, and made sure to help me every step of the way!

I just rented a unit for my business and Jennifer was great. Customer service was awesome. Definitely a great choice for us. We will definitely refer others to this location.

This location has one of the best customer service I have ever experienced from a Public Storage. My parent's English isn't the best and at times is hard to understand however, Cheryl was very patient and helpful when assisting them. We even spoke over the phone just to make sure everything was situated correctly. If you need a public storage unit in the Carrolton area, come see Cheryl, she'll treat you right!

Tried to rent a store unit, canes here several times, no person available. They must be full. Or aren’t interested in the new business. Thanks

Kaylah was so helpful and made this experience so easy and pleasant. Very helpful and transparent !

Matt was a great help and had a wonderful attitude.

It was clean and the two ladies, Skye & Michelle were extremely helpful and friendly. I got a little tour of the place while they were helping me find the unit to ensure it was the right size for my needs. I highly recommend Public Storage.

Matt was great, keep it up

Matt was awesome! Friendly and helpful

Matt was so helpful and the process was quick and easy! He even stayed over a little late to accommodate and avoid me having to do an long drive the following day. Great service totally recommend.

Kaylah and Angel are very helpful getting me moved in.

The tall guy with the grey hair help me today. Very nice and friendly. Good deal on locker too.

Matt was awesome! There was a rush of customers and he handled them like a champ. Will definitely recommend to anybody looking for a storage locker!

Coming from Oklahoma, after my dad's passing away last week, Matt was so helpful on a very stressful day for my family, Matt is also, very respectful, professional and just a wonderful and kind man!! He made my day better!!

Matt is such a wonderful person!! He was so helpful when we needed it!!!

Matt was friendly, outgoing, and hard working he gave grade-A customer service assisting me with renting a storage.

Excellent customer service! Matt was very knowledgeable and patient. Facility is clean, I would definitely recommend!!

Friendly knowledgeable staff old staff answered all my questions yes. Really appreciate ilea appreciate good customer service

Excellent customer service! Matt was professional, helpful and very cheerful!

Matt was personable and very informative. He did a great job on the tour of the property and made my day a little brighter with his witty antecdotes.

After numerous calls to Public Storage (national office) and several conversations with the manager of this location, including a conversation with the regional supervisor, the overcharge was corrected (see below).. I appreciated their attention (and call backs), particularly the manager and regional supervisor, to the matter. This is professionalism. Many thanks! The business is deceptive. Be sure to ask for direct phone number and email address upon future deception. They like to avoid giving detail information so they can overcharge you later. I would seriously consider a different company.

Thank you Terry for your assistance today!!!