Public Storage Self-Storage Units at 1404 E Big Beaver Road, Troy, MI

I would give 0 stars if I could. A water leak completely ruined a lot of my belongings, and it's been TWO months with no response from their insurance company (Orange Door Insurance). Despite submitting all the damage photos, they’re ignoring my emails and calls. How on earth does this place have a 4.7-star rating?! On top of that, I was forced to buy a $20 lock from them without any option. I am beyond frustrated—this has been the WORST self-storage experience ever. DO NOT go here!

The speed and attention I received in acquiring my storage space was excellent. Teri was brilliant. Thanks Teri.

This facility is very personably and clean! Teri was SO helpful in keeping an eye out for the unit size I needed. She followed up weekly and was always such a pleasure to speak with!

Terri was extremely helpful & friendly, I love renting from this location.

Great and inexpensive storage . Great staff. A must rent here.

Teri was most helpful in the checkin process. Very courteous and professional

Teri was very helpful!!

My Experience at Public Storage could have not gone better here dealing with Teri she made the whole purchase effortless and affordable. Thank you!

Terri did a great job ! Good service and good smile !😘

Teri was amazing with helping me choose a storage unit. I definitely recommend this location.

Teri was very instrumental in helping me resolve a matter at your facility. She was pleasant and informative. I enjoyed her customer service. It was a pleasure doing business with her.

Ms. Teri & Ms. Simone on Chicago helped me choose the right size storage. Team work made my dream work! Thank you both.

Teri was fantastic, very helpful and extremely nice!

Teri has given excellent service been very helpful and would recommend to my friends.

Teri was wonderful and pleasant.

How do they get a 4.7 rating!! $1 for the first month is actually $50+tax for lock $19/$1 first month and $30 admin fees THEN after a few months they can raise the rate to whatever they want based on section 2 paragraph 2 of the scam contract!where they can raise your rent without notice. Mine jumped from $27 to $46. Stay clear from this scam of a company!!!

I have been with Public Storage (at various locations) for quite a few years now, and while most of the people that work there are nice, Teri at this location is super helpful and friendly, and is guaranteed to put a smile on your face. She had answers to every question I had, and suggestions for how to make things better. Thank you Teri!

She very helpful and very kind and good customer services.

Very efficient and effective service. The clerk, Teri, was congenial, courteous and a pleasure to work with. Definitely a 5 star experience!

I was a new client at the Public Storage on Big Beaver in Troy, where I had met Teri. She was extremely nice and helpful! I had a very pleasant experience with her. She was very helpful and understanding of my concerns. If you need good storage and excellent, convenient service, I highly recommend specifically asking for Teri.”

These guys are such a cheat. They made me pay $20 extra dollars to use their lock when they promised that I can return that lock and get back my money. But, when I arrived at the unit, I saw that I have to use that lock they provided to secure my unit. When I asked the manager for a discount, they refuted saying that I can't get a discount and I have to pay for it anyways. Frustrated with this experience. I will make sure none of my friends ever do business with these guys.

Teri has been a great help for me. Very good with explaining everything and helping me understand what I need to take care of. Very respectful and professional. Thank you

I changed my review do to Teri did take care of the paperwork I needed. She also stated that she contacted her DM about my issue to get resolve.

The public storage on Big Beaver is conveniently located. I’ve needed assistance from the office on a few occasions. Teri has been extremely helpful in responding to my requests!

This facility is absolutely the best! It is clean, easy to access, and has great hours. I had several phone calls with Teri (I hope I spelled that right) before we reserved our space. I had a lot of questions (some were dumb ones lol) and she was helpful and kind and patient, and we even shared a few giggles. On the day of move in, Teri was there, as well as Rochelle, and they were both great! Finished everything up in no time! Highly recommend!!

Teri and Nichole were so kind and helpful to me today AND they answered the phones for multiple calls which ALWAYS a win! I have been a customer for years and Teri is always top notch!

Terry was very helpful to fix my issue quickly. Great customer service!

Teri and Nicole gave me perfect customer service.

Great storage facility. The lady in the front desk (Teri) was wonderful!

Teri was great!!!:) Very friendly & helpful. Enjoyable working with her. Thank you, Teri.

Terry is awesome and really helped with our company moving from one unit to another! Thank you!!!

Teri is a very good person and has helped me out with a situation. She has good customer service and very patience.

Service with Teri was excellent, very helpful, and needed more employees like her.

Worst customer service. Go somewhere else.

Special Thanks to Terry! :)

I first came to this exact place during Covid and only paid less than 30.00 a month and now it appears to increase each month. I’ll pay 50.00 one month and the next I’ll pay 80 and up for a small cubicle that doesn’t come with anything special. Don’t think about asking for grace , they’ll deny you within a second. Overall , I think it’s decent . But the price increases are crazier than rent these days . At least your landlord will give you a why and time.

Thank you Teri for assisting and explaining about all the rental details and procedures. Price is affordable and location is well maintained. Good option.

New Update: Unfortunately I have to drop my rating as low as it goes. My family decided to keep using PS Troy after I moved out and now also have had poor experiences and while the manager worked with them to drop rates for a loyal customer, one month later corporate made sure to significantly raise future rates. Again these are REIT properties and can raise rates at will without any oversight. So disappointed. Facility is clean but still no working unit alarms even though PS claims they do and YOU pay for it. Update: I have moved out of this location as prices were being increased so heavily that storing no longer feasible. There is NO loyalty what so ever to customers. They claim that prices go up when market changes. This is dishonest because they don’t ever reduce your rates when the markets are down. Just greed and again no loyalty. These are REIT properties so no real great laws to protect tenants because they are investment properties. Original review: I have been using this location for years and the local managers are great and friendly. This 2 star is for the facilities and the regional management. One example is the main sliding door to the climate controlled building has been broken for over 6 months without any sign of repair. We are now in below 0 temperatures. My rates have raised at least once and sometimes twice yearly and they are adding a new climate controlled building yet no funds to fix the current building. Having a hard time believing the new building can be any better maintained when the local managers get blocked by the regional and corporate management teams. Started great but been going downhill for the last 5 years.

I have been very pleased with all my experience with Public Storage in Big Beaver. I moved in today and Wilbur walked me through how their system works. He’s very helpful, friendly and always have a nice smile. He made me feel comfortable right away. I will always recommend Public Storage for storing your belongings because of their good price, professional and friendly staff and their system is triple safe. Keep up the good work😃

Teri is the friendliest property manager I have ever came across. She always has a smile and works to resolve all issues. She is one of the reasons I keep my stuff here! As for this place the place is kept clean and well lit with the gate always in working order.

Teri was a great help. Thank you!

We had a climate controlled unit for 17 years and today we moved out. We can tell you that in 17 years our unit was always clean, our items safe and the staff attentive and helpful. Terri was wonderful helping us to close our unit and close out our account. There are now other facilities with climate controlled units closer to where we live but we stayed in this facility because of the high standards of customer service we always received. Thanks for keeping our stuff safe and clean all these years.

Great Help with an inquiry. I loved the way Terri listened, accessed my account, and provided a resolution immediately. She was polite in her greeting, assistance and ended the call making sure she addressed my need and any other concerns with a smile in her voice.

I want to thank Teri for the help she gave me.

I worked with Terry today. She was friendly, helpful, and took wonderful care of me.

I did the process online and upon arrival realized I needed a larger unit, Terry was fantastic she went above and beyond for me and I truly can’t thank her enough.

It is fine , I rented a unit but did not receive an access code on time on the day of my reservation. I was there by 8:15am and still did not have access code - need to improve your system for this. I had called in advance to inquire days before. I called the 800 “support” line the day of my reservation, and they couldn’t provide the code, when they should have per the property manager. Also , they need to adjust their hours to meet customer needs - if the units are open 6am-9pm, personnel should accompany these hours. The units need to stay open until at least midnight too if not 24 hours. Property Manager, Terri was helpful and did provide some good tips.

Teri was the best. She was very helpful and patient with all the questions I asked.

Great location, Teri was super helpful solving an administrative issue, she really went the extra mile, thank you!

Very appreciative to Teri for her help with my storage unit when I was running into issues, she was very helpful and understanding.

Teri, was for helpful in getting me setup when having a little bit of trouble with the online rental

Teri was very helpful with answering all my questions and patient she’s good at her job and with people.

The facility was very nice and clean. I love the way its laid out and how easy it was to get the storage unit. Teri was super helpful and ensured I got the exact unit that would be perfect for my needs. She was also a delight to deal with as she is very nice.

Teri greeted me with a smile and the entire experience was much easier than expected thanks to her help

My partner's first stop in his search for a storage unit was this location, and it worked out perfectly! We were given a storage unit right away after signing up. Teri helped us out throughout the process and was really patient and kind. She answered all the questions that my partner had. Would 100% recommend this place if you are looking for a storage unit!

Teri is terrific. She helped me a lot and answered all my questions clearly. Thank you Teri. I love this place and Public storage you are lucky to have her

Exponentially service from Teri I'd highly recommend this location. I specifically recommend this location primarily on service from teri. But the facility is very clean and secure. All around I'd rate 10/10

Outstanding service from Terri!!! 👍👍👍👍

While having an issue at the storage unit, Teri was more than helpful. She went out of her way to fix the issue. I am so grateful Teri took the time to help me.

Teri, the property manager, is the reason I selected this location. She is extremely knowledgeable as to all the ins and outs of how PS operates. I had many questions and she was always patient and helpful in answering them. A real pleasure to work with.

Went to Public Storage in Troy about a month ago to get some information, and Sarah was a wealth full of knowledge. Today, I went back to sign up for my unit and Quaza was very polite and helpful. There were a couple of individuals in the building as well, and although they were rude to her, she only gave back politeness and the willingness to help in any way she could. Very thankful for the good experience. Update: Went to Troy location today (4.26.23) and was helped by Terri, who has such a beautiful disposition and always willing to help. A+ for Terri!!

Ms.Teri was very helpful, kind, and she had great customer service. I appreciated the help she provided with me today. I would highly recommend everyone to rent here.

Great and excellent service and personality. Ms. Teri was and is the greatest!!💯💯 I know it's a storage unit job, but GIVE MS. TERI A RAISE!!!!🤷🙎🙏

Purchased on line and first thing the next morning Teri called me to help me complete everything, she had so much patience with me, made it so easy. When I went there, she was there and answered all my questions. What a great gal, perfect personality for her job!

Miss Teri was so nice and helped me out with a big situation and we great friends now 5/5

Teri was great & very helpful with a question &/or issues I had. If she’s not the manager Knows her job somebody give her a raise!!

Teri is very good. She has given all the instructions about the Storage

There’s been nobody in the office for the last hour even though the office is supposedly open. However there is access through the app, which actually works quite well. Place is clean and seems secure.

Teri was super helpful and polite in assisting me with finding a unit for my belongings. Highly suggest coming in and speaking with her if you ever need help!

Ms. Terri, Was very helpful in assisting with my storage unit. She provided professional customer service. They should be grateful for Ms. Terri.

Teri is such a nice person very helpful and friendly , I would have been lost if it wasn’t for her

Teri has been of incredible help. Very kind and personable. She has made this moving process incredibly easy.

Teri was very friendly and helpful! She was able to answer any of my questions to the best of her ability and process my storage unit successfully very quickly! Impressive, kind, and courteous staff I’ve ever met!!!!

Terry was very helpful when I needed a storage unit. The process was quick, and even though it was a short term rental, she made it affordable for me! This location is the best!

Teri went above and beyond to assist me today!

Teri was so attentive and answered all of my questions thoroughly. The facility was spotless and felt very secure.

Teri, was ABSOLUTELY TERRIFIC. She was helpful and courteous and super friendly!!!

Very clean and well kept facility. When we went to check in, Teri was extremely helpful, knowledgeable and pleasant!!! Absolutely a 5 star experience!

I had a storage unit here from July 2022 to January 2023. The property manager, Teri, is great. She helped me get the right size unit, and at every step was able to answer my questions. The facility is clean and well run, and the phone app for managing my account and access to the facility was great. I recommend the facility and would rent here again.

Teri was the best customer assistance, I loved her communication she was kind, had a lot of patience also. Took care of all my needs thank you public storage! And a huge thank you to Teri

Teri was such a BIG help! She definitely went over and beyond for her job for us ! Wish I could rate this place a 100! Thanks so much Teri! ❤️

First and foremost Teri has gone above and beyond with helping the customer in my opinion. She is kind, considerate, jovial and, all around a great person to deal with. The storage facility from my experience has always been clean and neat. I would highly recommend this facility for your storage needs.!

Teri was very friendly, professional, and helpful during the rental process. She answered all of my questions completely and helped me through the onboarding, which was a breeze with her help. The location is clean, secure, and well organized. Would recommend!

Teri was amazing. She helped me setup my online account on my second unit.

So this was my first time utilizing a rental facility - so I had no clue. OMG, the woman that helped me out when I came in was perfection - seriously the best customer service I have ever had!!! When I saw her the next day - she had the same warm smile & welcome! The facility is super clean, easy to access, well laid out. It was everything that we needed. Pricing is spot on and what we consider a great value. This could not have worked out better!!!

Teri at the front desk was fantastic! I had booked online and set up autopay, but was a few weeks late moving in and had forgotten all the details. She showed me where to find my unit even though the app would have done that for me, and was happy to help. She even cut the clamshell open to the lock for me when I brought it back to the desk. Facility is clean and the bathroom in the building was a pleasant surprise.

Terry was absolutely amazing! She helped me from beginning to end! She was so kind and I’m feel secure leaving my stuff here! She was awesome!!! Good job Public Storage for find her!

This is a great storage facility. Teri was very helpful from the beginning. Everything was clean and well maintained.

Will and Teri was very helpful and made my move in so easy.

Had a bit of a snafu with my rental and was being charged for a unit I wasn't using. I contacted the store to get it figured out and Will was SO nice, SO helpful, and SO engaged with the process. He offered to call me back so I didn't have to sit on hold, he did as much as he could on his end, and gave very clear instructions for next steps. Even though my problem was not fully remedied within the phone call, I feel very confident that Will is doing everything he can to facilitate and look out for the customer. I think in a world where corporations put so much pressure on their employees to focus on the bottom line they forget the value of customer service. THank you Will!

Teri at Public Storage on 1404 E Big Beaver Road is very knowledgeable and made a very pleasant experience in signing up here.

Teri was very pleasant. Great experience so far.

I've been with this Public Storage for quite some time and I can truly say that it has been a pleasent experience. Their facilities are always squeaky clean and their customer service is great. If you have to leave a message, they promptly return your phone call. I've worked with Jessica a few times and she was really helpful. As long as the prices stay fair, I plan on being a customer for a nice while.

Really updated from the last time I had used the Public Storage years ago.

Love it, been a customer 2 years and they've only raised my monthly $5.

Booking and getting into the unit could not have been easier. The facility is clean and nice, the price is very reasonable, and Terry at the front desk was absolutely wonderful!! She was so helpful, and very sweet even when I was having trouble because I was trying to open the wrong unit.

The customer service at this location is great; however, my rent increased after 6 months.

Teri was awesome guiding me through the process. She was kind, patient and knowledgeable.

Teri she helped us a lot with very good service . We were properly informed. Thanking her so much.

my rent has increased 50 dollars every 9 months, or DOUBLED, since I started renting in 2020. What has changed that has needed to nearly double the price of my original rent? The unit is exactly the same. The facilities are exactly the same. Is the plan to just keep increasing rent until people are literally paying as much as renting an apartment? I moved into this space due to proximity and affordability and this location has absolutely gauged me of money with zero explanation. I moved In bc I cannot afford an apt and needed a temporary, consistent solution not a constantly changing and increasing bill. I left the same message with management and have gotten no reply. Absolutely terrible way to run a business.

Teri was very helpful and nice.

Terri was amazing! Would recommend this business to everyone who has storage needs!

Manger Keeps the integrity of the location clean very professional great customer service I definitely recommend this location to store any property that needs to be stored

Great customer service.

Update May 20 rates went up again 28%. . It is now 365 and 338 for 2 10 x 20 units. Current on line rates are $220. I have had these units for 10 months,. 7 months @ $285, 3 months @ $365. This is not right! 5:444 Search Make Payments Your account has multiple spaces. Please select the unit you would like to make payments for. Space Number: 4011 $365.00 Due 07/01/2022 Space Number: G014 $338.00 Due 07/01/2022 Update: manager called after I left a poor review. My monthly rate was reduced. Rates increased 30% 6 MONTHS AFTER MOVE IN. Rates increased $285 to $365! 10 x20 unit 6 months after goods moved in. I filled the unit and now rates go up 30%! I have two units and did not plan on this!! Expect rates to rise after you move your goods. Public Storage should be investigated by attorney general to raise by 30%. It is expensive to move goods and then Public Storage sticks it to ya. They did it me in Dallas too. $PSA

Great place good customer service clean and very secure

Horrible

Easy contactless set up to rent storage unit and great location close to I75.

I have 2 units here and every time I come I spend a least 3 4 hours! They are the olny ones that they locked the bathroom 🤦‍♀️🤦‍♀️🤦‍♀️ I’m really really thinking about going somewhere else because I have to leave here go home and come back! I will never recommend this place