Public Storage Self-Storage Units at 805 N Jackrabbit Trail, Buckeye, AZ

Darlene, is absolutely a great employee. She answered the phone, very warm and caring person. She was very helpful in answering my questions.

Debbie works hard to try and get you into a storage unit that works best for you. She will help you through the entire process!

Darlene. customer service was warm welcoming, pleasant voice inviting. Very helpful kind , I would recommend public in the future, keep her.

Debbie is very helpful every time we come in, leaving her ten stars!

Such a quiet clean place and Jackie and Debbie were very helpful.

Fast and convenient. I was able to do everything online. I received both the storage unit number and gate code after paying the fees online.

Regina is absolutely amazing. she's very helpful and just has a wonderful energy about her, she's was really fantastic.

Debbie was such a big help - plus super knowledgeable and super friendly! Any question I had, she was able to answer. I greatly appreciated her!

Regina has been extremely helpful and has been extremely responsive when I have had questions. Thanks again!

Regina is absolutely the best! I will go to her with any problems I have.

If I could give this property a -5 I would. Debbie is RUDE and EXTREMELY DIFFICULT to deal with. My 🔐🔒 were removed/cut off by someone that wasn't me. I asked if someone could look at the cameras and she got mad 😡 and said you want me to look at the cameras?! YES, that's kinda your job!!! I would never recommend this Public storage to ANYONE. This happened on May 7th, I've called every day and still haven't received any answers regarding this issue. The regional manager hasn't been helpful either. I will be filing a complaint with the BBB. Went in there last week and Regina help me she was absolutely amazing. If you have to deal with anybody in the office Regina is your go-to person.

Regina has the best energy walking in making me feel welcomed. Answer all my questions and concerns I had about opening a storage. Thank you Regina for my experience.

Ms.Debbie is a great worker she answered my questions and helped me without any problems or hesitation. Thank you again

After storing my household items here for a short time, I can say they have excellent customer service! Regina took care of all my needs, going above and beyond :-) I did have some issues with the facility itself, such as lack of carts when the review showed stocked carts, but other than that the customer service was GREAT!

Good and cheap storage spots with kind staff. Regina and Debbie were both extremely polite and helpful when setting up my storage as well as when I moved everything out. Would recommend to everyone looking for good storage for a good price

Thank you very much for your service... My family an I are very pleased with the service we get here at Public storage 😁

We are auction customers who are now storage customers here and Debbie is so helpful every time we are here.

Easy online services- everything as described- everything was ready when we were- secure

I’d like to thank Regina for the great customer service, I had a few questions which she answered on the spot and provided a smooth process booking and picking the appropriate size storage!

regina and debbie have both been great to deal with. Would def recommend this place!

Ms. Darlen!!!! Yeah she was great! Thank you. Public storage needs more staff like her.

Debbie was great! She helped us get the right size unit for all of our stuff.

Regina help me with my rental unit with friendly attitude..

For a busy storage location they are so clean! Helpful staff as well!

Hoping my review will save others going through what we’ve been through. We moved from our old storage unit to the storage unit because it was a lot closer to our house and it had really good reviews. We moved into the storage unit February 2023. We needed two units. One outdoor & one AC inside. I spoke to the lady that signed us up in great detail, because moving two storage units is a lot of work and my husband and I were doing it by ourselves. She said that the indoor unit she was giving us was air-conditioned. I told her the importance of the unit to be air-conditioned. The reason is my father passed away and a lot of the sentimental things (including his military stuff) are stored in that unit. I also asked how often they raise the prices on the units because I know it’s normal for storage units to do that. She said maybe once a year and not by very much. At Easter time, I went by the storage units and both exterior doors to the interior Climate controlled units were broken. Allowing hot air to go into the unit. The doors were not closing. When summer came around, I noticed the indoor unit was extremely hot. It was hotter than the outdoor unit. I mentioned this to them and they told me that it was a climate controlled unit not air-conditioned unit. I explained to them that when I signed up, I specifically asked for air-conditioning and they told me that it was an air-conditioned unit. They said they do not have any air-conditioning units. That’s not what I was told when I signed up. I put in a thermometer and the temperatures were getting up to 130° in the climate controlled unit. I immediately let them know that the unit was not climate controlled either because it is extremely hot in there. The lady that was working in there said she knows it’s been broken for a long time and to call corporate because they’re not fixing it. By the way, the doors did not get fixed for over half a year. So throughout the whole summer, the door did not get fixed as well as the climate controlled units were not getting cooled down because the swamp coolers were broken. I called corporate and let them know multiple times that the doors were broken and needed to get fixed and that the, coolers were not working. I was able to move some items out like photos, and was able to preserve those but some of my stuff was damaged by the heat. They have raised the prices multiple times since we’ve been there. When we first rented the units we were paying $470 for a 10 x 10 climate controlled unit and a 10 x 35 outdoor unit. It has doubled in the year we have been there. If I signed up today for the exact same units I would be paying $327. I understand that the price goes up occasionally, but within a little over a year it’s doubled in price which is ridiculous. Also having broken doors that were not secured in a climate controlled section and having the climate control broken during the summer months is just ridiculous. We’re really frustrated because we were lied to from the beginning. If you’re looking for an honest, good storage unit, I highly recommend dollar self storage off of the 303 and Indian school I believe. Their prices will increase but not ridiculously and the units are extremely clean and it’s very secure.

Great customer service. Very friendly. Would definitely recommend.

Regina was amazing!! She was so professional, knowledgeable and friendly. Regina is a great asset to your company. Thank you Regina!!

Move in was EASY! Spot was 10x5 clean and easy to get to. Move out was EASIER! No hidden fees I gave less than 30 days, no problem, just cleared it out and left it open and I was done. Having the AP to open the gate was easy, no numbers to remember. Any contact I had with employees was always friendly and prompt and answered all questions.

The girl up front is so nice and this place is so clean. I will definitely rent here again.

went by office everyday for last week no one is ever there. called almost everyday for last week they don't answer. my code didn't work last night nor the app and I wasn't even able to get in my unit at all. very unreliable facility.

Super 👌 friendly staff. Definitely recommend for your storage needs.

Moved from an outdoor unit to a smaller indoor unit today. Regina helped us and she was awesome. SHE gets 5 stars. This facility gets 4 stars because you have no complimentary dollys for people to use. It’s a shame my daughter and I had to lift and carry heavy containers from one unit to another. Our labor is not your responsibility but I do feel a newer modern storage unit should have simple equipment for your tenants to borrow to make their life easier. Just a minor suggestion 😊 Thanks!

This facility and Regina are absolutely AMAZING. Her customer service is top notch and she definitely goes above and beyond. I love how welcoming she makes it feel with her bright smile. I felt comfortable getting a storage here due to how detailed her answers were to all my questions. Facility is also very clean and I would recommend anyone in the future to check this place out and ask for Regina! Thank you again. :)

Regina Is one of the best customer service agents she not only made the process easy and smoothly she answer every worry or question I had. She a very great employee. Public storage lucky to have her.

Debbie was very helpful. This seems like a nice place.

Nice clean location. Debbie was helpful.

Debbie was very helpful. She walked me around the property and showed me where my garage was located.

Couldn’t access the bathroom because people had chairs in front of it and were sitting and chatting like they live there.

Thank you Sierra and Debbie!

Debbie was very helpful. She showed me the facility and helped me with my lock.

Debbie and Sierra are great. Very helpful.

Debbie was wonderful. She had no problem getting me the right size unit I needed.

Tabitha and Ms.Debbie was so nice today and helped me get the space I needed. Gave me and my kids cold water bottles I was definitely thirsty lol. Gave the kiddos pen and paper to draw they enjoyed that. Let me see my storage space. Was happy to have a good experience during my first time renting storage space. Good price and most in all important Great customer service.

I went to the jackrabbit public storage to remove all of my property from my unit when I got there my access had been revoked for some reason. I walked In talked to Regina explained to her what was going on with my unit she went above and beyond getting everything fixed with in 15 mins and I got access again and took out my stuff thank you Regina for all your help and work .

As soon as I arrived I felt comfortable. I didn't catch her name. But she was very very helpful. I came right after work and she explained everything to me. All my Questions were answered. Thank you so much!!!

Manager REGINA relist auctions with trashh trashh shame on you.

REGINA is AMAZING !!!! I had an issue with how I set up my rental online. In less than 5 minutes she had it fixed ! How's that for some GREAT CUSTOMER SERVICE. Not enough words to say how relieved I felt knowing all was in order. She was so pleasant and super helpful. Thank you Regina !!!

Absolutely the worst experience trying to reserve a unit. Rude online customer service. Tried calling the storage directly and he was rude, reservation canceled after speaking to employee at Buckeye facility. Note....the 15 dollars they charge you for insurance...DOES NOT COVER YOUR PERSONAL ITEMS.

What lock-in price means to this place is that your lock-in for them to raise the price after you moved in. Don't believe the lock-in price they will switch it on you real quick. Find another place. It will cost you more here with your time and money moving your stuff here and out again.

Ms. Regina was awesome, she did a great job of helping me with returning my lock.

Regina was very helpful and provided great customer service!

Great storage facility. Very clean I recommend this place to anyone needing storage. Debbie at front office was professional and friendly. Very helpful with information needed.

Regina was absolutely amazing thank you so much for your help

My first time here! Darlene was beyond helpful with getting me set up and explaining everything. I can’t believe how east she made this experience especially after an out of state move. Highly recommended and great customer service!

Once again, Debbie is the most amazing manager, when I needed help with paying rent she helped me, which was very nice.

Stopped by for a quote and could not be bothered. Stated if your looking for storage best rates are found online. Are you even going to Say Hello I Asked. Once again I was told best rates are found on line. Wow!!!!!

Darlene did a great job

Darlene is amazing very helpful and super nice

Darlene was so helpful and commutative!! Excellent service!

I love I can drive up, pop open the gate remotely, and drive to my unit. Darlene was very helpful when I had a account request change and she was also very nice to talk with. Great people!!

I had questions about our rate increase. Darlene was very helpful and sweet. She was patient with me and went through all my discounts and promotions so I could understand my payments.

This place is amazing with helpful services and lots of smiles!!!! For first impression I'm glad I came her 😌

Darlene helped me so much and got to were I needed thanks from crystal

I would like to say that we have had excellent service from Jacob and Debbie located at the Jackrabbit location in Buckeye, AZ. They both were very kind to me on the phone. The world needs more of employees like them. I will truly recommend Public Storage on Jackrabbit, Buckeye, AZ to all my friends who are looking for a storage location. Thank you Debbie and Jacob! :)

Debbie was an amazing lady made my transactions smoothly friendly and very very outstaring experience . Very happy to have came to this facility thank you 🙏

Awesome Service,by Debbie

I really enjoyed Darlene and Regina. They were both so helpful, nice, and understanding. They made sure I was completely set up with everything I need to get into my unit.

I’ve been renting at this location for less than a year. I was paying $150 more than when I started due to them raising the price and when I asked for an adjustment, I received less than a $25 adjustment. They don’t answer the phone nor do they return calls. I was made to leave a message, received an adjustment notice via text, and never a call back. I tried calling back and again it went to voicemail. I have been renting storage units since my mom died in 2020 and never had this issue until relocating to this new facility. Use a different entity. Public Storage just bait you in with discounts and then raise it to high hell once you’ve moved everything in. I currently have a 10x20 and paying $326 a month when the same size unit is being advertised at $188 discounted from $235. Tell me where that’s decent?

Regina was awesome and helpful, thank you for all your help!

I did everything online. Super easy.

I came into this facility on Easter Sunday and met a wonderful lady. Debbie was extremely helpful answering my questions regarding renting a storage unit in your area. My family is relocating to AZ & we’re looking to rent a storage unit that is safe, secure and affordable. Debbie assured me that my household items would be all of the above until our home is completed. She showed me several different units and gave a tour of the property. I loved her positive attitude & how kind she was to our family. We have a few more storage facilities to look at, but I’m certain I will be renting here.

I called the local number listed for pricing and availability. The person I spoke with told me they had a $1 move in special for their 5×10 units. I told him I saw a deal their site for a $1 move in and 30% off for subsequent months. He said I would need to talk to the property manager on site to try to get that promotion and he needed to text me their phone number so I could contact them. I told him I didn't want to give my phone number and asked if he could he give me the phone number for the property manager at the location? He said he couldn't and he wanted to text it to me and that is how they do it for marketing purposes. I told him I didn't want to give my information and I am calling around to find the right pricing and didn't want all these companies calling me or selling my information. He said they don't do that and he wouldn't give me the number unless he could get my phone number. I told him again I just wanted to call without giving my personal information and he said that he couldn't help me and have a good day in a very condescending tone and hung up. If this is how they treat potential customers I don't want to know how they treat you once they have your stuff in storage and your money.

We stored household items to protect them from the elements. When we went in to get our belongings, everything was covered in dust and there was damage to leather.

Dai was tremendous extremely helpful made renting a dream

Regina gave me awesome service and was very helpful.I would recommend this facility to anyone

Great service from Regina thanks

Great Service! Professional people ❤️

John Vinson was extremely helpful and professional. He did not mind at all showing us different storage units and going over all the details we needed to make an informed decision. Thank you John for making this easy for us.

As a first time renter at this location I will say one of my best experiences. The booking online was transparent and easy to navigate. Upon move in I was a bit worried that I’d selected the wrong size and my movers would not be able to store my items properly. I’m so glad Debbie was on site to brighten the day again. She not only assisted me with upgrading my unit, but made sure the new size worked well with no hassle. Thank you for your great service!

Ms. Kim was helpful, professional, and has a great amount of charisma. I was able to rent a 5 x 5 space on the spot to store small personal items. The inside of the garage where the cars pull into in order to load or unload items is clean and spacious. There are no foul odors throughout the inside of the building. All entrances are secured. Easy to access gate.

Julio was very pleasant and incredibly helpful with my unit! Would definitely recommend!

Julio is amazing 🤩 he helped me out setting up my account and is very knowledgeable in the business. Very clean place, love he’s attitude very happy.

Best costumer service ever wonderful experience

We used Public Storage to store our household good while our house was being completed in Metro Phoenix, AZ. I am very happy with the service i received at Public Storage. Kim was wonderful and always had a smile on her face. Whatever they are paying her, it is not enough! Debbie also deserves credit for making our Public Storage experience FANTASTIC! Both deserve a raise!! They are close to The I-10 and have plenty of space to get large trucks onto the property for loading and unloading. If you need storage, you can't go wrong with Public Storage!

Customer service is super sweet… most friendly place to go to

Staff was helpful, cheerful, and fun. Place was new and clean and I'm totally satisfied with renting a unit here

Best customer service from Julio always makes my day always smiling great attitude deserves a promotion 😊

Very clean storage location. Staff is very welcoming and got me taken care of quick and with ease. The person who helped me was Kim, she’s nice.

Kim was amazing! 10/10 would recommend this Storage location!

Kim and Deb were really nice!!

Super easy to obtain a unit. Any questions are immediately answered. Kim, I believe is her name- is simple a pleasure! Would like there to be a dumpster on site but not a deal breaker!

Kim is also so helpful and pleasant to talk to! Thanks Kim !

Thanks kim you were great 😃

John was very helpful.

Public storage is a very nice place to store your stuff, it’s clean and properly gated with nice security. The staff is amazing John is very friendly. When a problem arises they are very helpful and understanding.

Taylor was very helpful with my company’s move!

Had Fast Pleasant Experience, switching units @ this Public Storage location. Ms. Kim was knowledgeable, efficient, thorough, and personable. Made sure I was taking care of, answered all my many questions and was patient through my mini anxious spat about moving in this drastic heat. I would definitely recommend and Please Ask for Kim for a pleasant, expedient service!!!

KIM‼️‼️ Was amazing ‼️‼️ Thank you for making the experience great‼️‼️

Thanks for your service John.

Kim was great walked me through the online process and explained everything clearly

Kim was great she gave me a water because of the heat and I really appreciate it hope u see this Kim your one of a kind

Kim was really great! She showed me multiple storage units to see what fit my needs. She walked me around with no issues even in this Arizona heat. Area was extremely clean.

Kim (the Leasing Agent) is AWESOME! She quickly returns phone calls, is professional yet personable, and helped my family move into the exact space for the price we needed. If we ever need to rent storage space again, she is who I will call first. The facility itself is very clean and secure, with a locked, keypad entrance. Thank you Kim and Public Storage for being there for us!

They don't provide a dumpster for their clients so they keep filling up my families home private dumpster across the street from their exit. It's costing me lots and now I have to pile up trash in my backyard cuz there is no room in my dumpsters that I pay for. I barely make ends meet so now I'm forced to pay for other people's trash. That's not right. They should be required to provide trash devices!

Kim is so awesome beautiful inside and out💕 Have a beautiful 4th of July 🎆

I just like to say my experience at Public Storage on jackrabbit rd in buckeye az was great. I had an associate named Kim who took care of my needs. I needed to switch to a larger locker and she found one that was close to my original locker so I wouldn't have to carry my belongings very far.That really helped me out. All of the registration was taken care of immediately. So if I ever need a new locker because of Kim I would definitely use Public Storage again and also tell my friends. Please tell Mr Panos if he is still with Public storage that he has a great employee in Kim.

Very quick and easy online renting process. Only took a few minutes to sign up and get my unit paid and assigned all online. Met the site Manager Kim who was very friendly and helpful with explaining that everything was taken care of when I signed up online, explained the keys and lock were ready for me, and guided me to my unit very well. Definitely very happy and satisfied with my experience.

Great service, kim is amazing. recommend if you need storage this is the place.

Kim was so awesomeAnd so helpfulShe was great

Kim was the BEST. She made the process so easy and smooth. She was a true blessing during a stressful move. Thank you Kim for making it the best experience! 10/10 customer service

Kim was awesome. She’s was so helpful. It made things go smoothly!!!