Public Storage Self-Storage Units at 466 Herndon Parkway, Herndon, VA

Hardly anyone is ever there in the office. You can call but you end up leaving a message and waiting for a call. I've had my unit for over a year and I missed 1 payment only and I was locked out of the property and told to bring cash. When I showed up no one was there. Yeah yall care. It shows.

Mia was very hopeful

Very clean and nice people!

Property manager Jeslyn was very helpful. She is nice and willing to assist me . This is a great location and having a friendly manager makes it that much better

Mr johnson thank you 5*

Mr Johnson Great customer serivce!

Mr Johnson thank you!

I had a very positive experience at this location and recommend it. The facilities are clean, well cared for, and I always felt safe there. Thank you!

The manager onsite was great

Great service thanks Terry!

I have used many different public storage systems in the past, but this location has been my favorite so far. Customer service is always accommodating if the rare issues arises and I feel comfortable knowing my items are safe and secure.

Great customer service thank you!

Amazing experience and great customer service!

My thanks to Jeslyn at Public Storage in Herndon for all of her assistance. She is very professional, knowledgeable, helpful, and pleasant. She is a joy to work with, and she is an excellent representative for the Public Storage Company. Thanks again!

I wish the review system allows me to select zero star instead of one star ! I was at this Herndon parkway location today to get an answer why my storage unit rent went up, as soon as I walked in to this location office, the office lady got an attitude from her body language …i asked her about any idea how my rent went up and she’s trying to convince me with a none satisfactory answer without even pulling my information to the system !!! I then asked her to provide my info, likely she was with a nice lady person on speaker phone who knows how to do her job and was able to answer my question, although the six month deal is kind of tricky if you move right before the beginning of the month as they’ll use those few prorated days to get them counted under the first six month special deal ! Now the lady who was on speaker phone told me how my monthly rent is going to cost me this price for the next six months and when I asked the office lady about something in writing that guarantees my next six month rent fees that shows the amount you told me about, then she rudely said “ YOU CAN LAEAVE WE ALREADY TOLD YOU EVERYTHING, LEAVE LEAVE “ she then walked me out from the office and locked the door !! The worst experience I’ve seen in my life. At this point I’m planing to take my business else where.

Very happy with the service I received here. This place is well organized and very clean compared to other facilities I have rented from. When I arrived I wasn’t exactly sure what size unit I would be needing. Jeslyn was extremely helpful and showed me multiple units to help me pick out the perfect one. Overall was a great experience and I plan to stay with this location for storage.

Went in to inquire about a few different sized units and Jeslyn was super nice and helpful with all my questions. ☺️

Jeslyn was so helpful and made everything easy and efficient. Will be recommending this location to friends and family! Thanks again for everything!

Muy buena atención, me ayudaron con un problema que tenía en la app y con los pagos que necesitaba hacer, la atención en recepción fue muy completa y agradable, espero que muchas compañías tengan este mismo cuidado hacia sus clientes. ⭐️⭐️⭐️⭐️⭐️👍🏼

I went in to look at a unit and was very impressed of how clean the property was and was assisted by Jeslyn who was a big help. She answered every question I had and was very professional and kind.

I called this location to check for any promos and prices and I believe I spoke with Jeslyn, such a great help! All my questions were answered, she was professional and kind. Would definitely be doing business here. Thanks again Jeslyn

They called me on a weekend to confirm I would be there, but weren't there themselves as I waited 30 min for somebody to show. Tried to cancel 2 days later but they had already cancelled my reservation without notice. Also, that $1 first month rent is a sham cause you have to pay a one time fee the first month anyway.

I was helped by Jeslyn and she was very attentive, friendly and kind with me and was able to answer all of my questions without causing any confusion.

Jeslyn is the best

Jeslyn did an amazing job!

I highly recommend this public storage facility at 466 Herndon Parkway VA 20170. I had absolutely the best service from Michael. He is awesome and he was so incredibly helpful and patient.

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Jeslyn did an excellent job!!

Excellent service from Hunter at this location! He took the time to solve my problems and offered some very helpful suggestions for our business. Definitely recommend this location!

Manager is very friendly ; )

Great staff! Mr. Register was super informative and polite.

Easy access clean unit and Hunter was very helpful and polite.

Staff was very friendly and helpful

Chris was very helpful and respectful.

Christopher was nothing but wonderful in helping me with my storage needs. Very knowledgeable. If you're looking for a place to store your things, this is the place to go!

Mike was a great help

Great option for our storage. I was pretty adamant about finding a location outside of a flood zone, and was very satisfied with the location of this place in particular. Easy to access units, good prices, and friendly staff. Our big moving trucks were able to get in and out without too much trouble. Big thanks to Chris for a very smooth check out!

Toni is fantastic! Direct and helpful and extremely friendly. We feel very confident keeping our things here! Chris is also fantastic and helpful! Great place overall.

Your office guy, Chris, was very helpful and gave me all the info I needed.

Amazing help from Chris!

Great customer service, very knowledgeable about products and services, definitely made it super easy

The manager hunter has been awesome! ! He has been so helpful and always willing to help us out.

Great help! Answered all my questions.

Nice location. And someone was there. Not like the unmanned Herndon location.

Ram provided the very best service today and he is very professional and friendly.

Very clean and friendly staff. Ask for Hunter, he was very helpful

Very clean!!

Super smooth process, very clean. The property manager is quite possibly the nicest person I ever met. My stuff is safe with her in charge!!

I came in today to ask about renting a unit for my business and Chris was very pleasant to speak with. He gave me all the information I needed, and I am planning on renting in the near future.

New to Public Storage and I am Very pleased so far. I can open the gate with my app! No more getting out of the car in the freezing cold!

Toni is great! She explained in detail all I needed to know about my unit, found me the best price and the best unit on the property. Super helpful and friendly. I highly recommend this location, not just for their units but the ease and friendliness of working with Toni!

The manager was very helpful with the move out process. Explained everything and made it very easy.

Based solely on a representative from this local facility, Toni is awesome! Very respectful, happy person to talk to over the phone, and helped me improve my situation without me asking at all! So happy with someone like this:) as soon as I can, this has made the decision for me on which place would be best to rent for a bit! Thank you again for respecting my time, or lack of haha

This place is owned by a couple of crooks!! I started my storage stay here less than a year ago. When I started my bill was $170 a month. Since then they have raised my rent twice now resulting in me having to pay $282 for the same space. I’m paying for an 8x10 space, at that new rate it is how much you would pay for a 25x25 space. They bring you in with the nice low price but at their will are able to jack the price up to whatever number they see fit because they know you will just pay it since no one wants to move all their stuff again. If I were you I’d take my money and business elsewhere because you will just fall victim to their high price gouging. They don’t value you as a customer. They have no integrity and just want your money.

I have a storage unit with them and they have been making it so easy to not worry about all my belongings. They even give you a warranty to protect your things, and Toni a member of management is respectful and easy to talk to when you need assistance.

One of the best storage facilities and Toni is the nicest one there. Will definitely use them again

The young lady Tony was very professional very very good at her job and help me out so much I was so relieved and I can't say enough about Tony okay so I highly recommend the public storage

I went to the office with my 3-month-old baby, “Tony” was there, my son coughed and “Tony” took me out of the store because of my baby. If I could rate 0, I would do so.

I visited this property the other day and Toni was very helpful explaining the rental process!

Tony was extremely helpful in the rental purchase of my unit. She was very helpful and explained everything in great detail. It’s a great location and has easy access. Thank you!

Ram and Emad was very helpful and met all my expectations and explained me everything in detail

It’s was great experience, and faster.

Ram was very helpful!

Ram was great! Very informative! And extremely helpful during the process of me getting a unit.

Ram is an outstanding gentleman! He goes above and beyond helping his customers, specially me. He makes me feel at home with his kindness and smile. I’m going to miss him. May God bless him and bless everyone here. Thank you very much, Rosa Williams

Toni was very helpful today with helping with prices and the perfect place to rent. I would like to say, she has outstanding customer service.

If there were more than 5 stars to give, I would! This is the most delightful storage experience I've had in my adult life. From reserving the space, moving in and moving out everyone who helped me was a joy to interact with. Terry, the onsite manager, is doing an amazing job leading the show at this business location. Highly recommend!

Michael set us up with the best deal across all the locations we looked at and helped make the best decision for us made everything quick and easy

Ram was very helpful and the customer service was on point and quick. I highly recommend using Public Storage in Herndon Parkway

Ram was very helpful and courteous, I strongly recommend this facility to everyone for their storage needs,

Ram, is the most courteous and always willing to help.

Great service, easy to get in and out of.

I’ve actually stored at two locations: one in Manassas, and (more recently) at this location. Both locations are easily accessible and convenient, both are well kept, and both are well-priced.

Very pleased with the initial customer service. That staff were very accommodating and efficient with the paperwork and getting access to the storage unit.

Looking for storage for a while. Comparing prices and locations and the person I spoke to at the office was very helpful

I'm renting one of the 10x10 units to store some stuff during a home renovation. I started using the unit a week ago and have zero complaints. - The best thing for me is convenience; we live in Herndon so it's important we can just run back and forth as needed without it being a trek to get there. - The facility appears secure with fencing, strong locks etc. That part of the Herndon Parkway also gets a lot of police traffic because the police station is a half mile down the road. - Staff is at the front desk was extremely helpful, answering a couple questions I had when I was originally checking out the place and after I checked in had a question about the gate - I do have some basis of comparison, having rented for several years from a storage place in Alexandria. That place, in contrast, didn't seem as secure--with sketchy people hanging around at times.

I would give 0 stars. I got a storage unit online, it said 1st month $1. We rent a truck and my husband arrives and they tell him it will be $114 because we are existing customers. But here is the problem, I logged in with my credentials when getting unit and it gave me the promotion. Clearly it is a mistake on their end and I would never had rented that particular space at that price as these are not climate controlled. I had no choice because we had already paid $100 for the truck rental and now we are out of time to find another unit today. They should have honored it. I will be canceling both units.

Ram was very helpful and he called to follow-up about my experience with Public Storage

Called about pricing, I needed a place to store furniture temporarily. The person I talked to was super helpful and nice!!!!

Found the best deal here. Signing up was super easy and the automated process vi text and email is flawless. The people on site are very friendly and helpful. They even provided a lock which I was not expecting. The app for manage your account on your phone works perfectly and even opens the gate with ease.

Great staff. Conveniently located! Thank you and very happy to see the fresh look!