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Public Storage Self-Storage Units at 1643 Arcadian Ave, Waukesha, WI
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
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5'x5'Online only price$ 31/mo
Small 5'x5'- Inside unit
- 1st Floor
$ 31 /mo $ 42Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 49/mo
Small 5'x10'- Inside unit
- 1st Floor
$ 49 /mo $ 65Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 51/mo
Small 5'x10'- Outside unit
- Drive-up access
$ 51 /mo $ 68Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 65/mo
Medium 10'x10'- Inside unit
- 1st Floor
$ 65 /mo $ 86Best Price Label+ one-time $29 admin fee
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10'x35'Online only price$ 67/mo
Parking 10'x35'- Uncovered parking
$ 67 /mo $ 89Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 86/mo
Medium 10'x10'- Outside unit
- Drive-up access
$ 86 /mo $ 115Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 97/mo
Large 10'x15'- Outside unit
- Drive-up access
$ 97 /mo $ 129Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 119/mo
Large 10'x20'- Outside unit
- Drive-up access
$ 119 /mo $ 158Best Price Label+ one-time $29 admin fee
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10'x25'Online only price$ 145/mo
Large 10'x25'- Outside unit
- Drive-up access
$ 145 /mo $ 193Best Price Label+ one-time $29 admin fee
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10'x35'Online only price$ 170/mo
Large 10'x35'- Outside unit
- Drive-up access
$ 170 /mo $ 227Best Price Label+ one-time $29 admin fee
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10'x30'Online only price$ 200/moLarge 10'x30'- Outside unit
- Drive-up access
$ 200 /mo $ 266Best Price Label+ one-time $29 admin fee1 unit left!
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Self-Storage Near Waukesha
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At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 387)
Sondra was great and very helpful love her❤️
The Staff at this location were phenomenal to start with! Secondly, the facilities were safe and clean and lastly, the rentals were priced well and clean too.
Sondra provided great customer service updating our account. A pleasure to work with her.
The manager was friendly. However, getting into contact with her or any customer service is very difficult.
The customer service agent reached out to me and helped me with the situation.
Sondra was so helpful and sweet thank you
Rented a unit and was told my rate will never change. Well it went up anyways and i was told they can't do anything about it. Also there is almost never anyone in the office to pay my rent. Stay away from this place if you can!
Sondra was very courteous and very helpful and made it a very easy to rent my unit. Thank you Sondra
Rented today! Great service. Super affordable. Got the 50% off deal. Clean units. Ashanti on Arcadian in Waukesha truly went above and beyond helping with all my questions and ensuring we got the best unit for our needs (type, size, and location in lot). Look forward to working with you all. Thank you!
Another upcharge, 2 years 4th one. Never missed any payments. Now I pay a ridiculous amount for this storage locker. Will be moving my things out of here.
The entire experience with this place has been awful, no justification for the upchrages.
UPDATE:
haven't moved my things been here about 3 years now. Got another increase today. After my last review they called me and offered to review and adjust my rate. Not a hour later I got a email saying they declined it.
With this new rate my monthly charge will be $268 for rent and $15 for insurance. Bring this to a total of $283 a month for a 10x20 storage locker.
Worst storage facility... offer a low rate at first and then once or stuff is there they jack the price up continually every few months... complete scam I would give zero stars if I could
Workers are rare!
Ashanti went beyond helping us with our storage selection at a great price! Stayed past closing until we finished all the sign up forms,etc. Highly recommend.
Situation started out rocky. But the manager helped and went above and beyond to help me. It was very much appreciated. As a special needs mom he really came through to help me out.
Worse experience of my life
Thank you very much for your service! It was great!!
Thank you sondra
Was on the fence about continuing my rental and then Sandra’s customer saved the day. She’s awesome and should be recognized as such.
Sondra was great
Lot really needs a good sweeping and going over with a magnetic roller lots of debris to get caught in a tire.
Experience began with an entire row of lights in our unit's area that were out, which made seeing in the unit at night impossible without a phone flashlight. Lightbulb in the actual unit itself was also out. Called the phone number several times during "open" hours and left two voicemails. Never received any call back, nor were the lights replaced.
Experience ended with moving out before the last monthly billing period and still getting billed for a month I did not use.
Will edit review to 5 stars if and when the July 2nd payment is refunded.
Sondra was wonderful, extremely helpful
and kind !!!
Sondra was very nice lady
Dario & Ashanti are Amazing!!!!! Thank you so Much!!!!!!!
She was very customer service oriented. She helped out a lot and she was very friendly. ✨✨✨✨ ✨
The manager of today from today's review who was on the floor needs to get fired. She had not taken my case seriously. She even went as far as to not answer the phone after many failed attempts were made to pay my rent do to a technical problem on their end. The woman I forget her name has wasted so much of my time by not knowing what she can do to help. She needs to be fired. If she is not fired she needs to be penalized in her pay. She has no idea what it means to be manager. Managers do not give up on people. There is many types of people in this world. Not all people have a normal standing mental health. I suffer from rage. My phone is broken now because she did not take into account of what it means to really help people no matter their mental standing. She is not manager material. I am upset!
Sondra was great had great customer service
Philip answered all my questions!
Sondra was very helpful and had a nice smile
Horrible staff, the manager is totally unprofessional, and is never in the office. (She lives above the office) and they have raised the rate two times without my consent or notifying me. Never, will I ever use a public storage anywhere due to the unprofessional staff and making me feel like I have to jump through hoops to get to my stuff I stored.
No one is ever there and I've left voicemails with no call back
Sondra was helpful
I’m paying $233/mo for a 10x15 unit. I was just informed that as of December 1, the cost will go up by $23. I’m out! There’s nothing special about the unit. It’s not temp controlled but outside exposed to the elements. I am finding many units of the same size at better storage facilities that cost less than $150.
Goodbye and good riddance to this Public Storage. The manager or whatever she is has the personality of a rock.
Dario crystal was amazing and answered all of our questions & concerns. We are very satisfied.
Dario did an amazing job
Quick, clean, easy rental experience so far.
Dario, made reservation,viewing, and rental process very easy.
Had an awesome Property Manager named Sondra that was so helpful and a pleasure to talk with.
Thank you sondra for helping with the app she was very nice
Sandra was very helpful with our secundaria unit
Sondra was great and thanks for all your help
Signed up for storage at Public Storage on a Saturday being assured that we could also move in on Saturday. Series of unfortunate events that weren't really the company's fault... I wasn't able to get the access code for the gate. After MANY many phone calls to various locations, offices and customer service... FINALLY the amazing Angela was able to give the assistance needed. She went out of her way to make phone calls to her superiors and WE GOT ACCESS! Thank you Angela for going the second mile~ I believe "Excellent Customer Service" is your middle name. Great to see in this day and age! (submitted by Kim H)
If I could give this place- minus 5 stars, I would!!! After 6 months of renting a unit, I get less than 30 days notice that my rent will be raised $36.00 !! Pretty sure this is illegal!! Currently looking for a new storage unit facility to move my stuff to...also filed a complaint with consumer affairs
Bring your own lock or you'll have to pay for theirs. They also automatically enroll you in their insurance program. You have no choice.
Customer service person I had to check in with at the counter was ok. Definitely not rude but also not friendly or very helpful.
***Updated to 1 star. Gate code was confirmed & sent to me via email. It was not "recognized" when we showed up to drop off my thing on moving day. I'm familiar with gate code entry systems and am positive I entered my confirmed code, in the correct format. Nobody on site Saturday the 20th so no help obviously. Sitting with a loaded moving truck until Monday and also had to pay the movers in full... not their fault I wasn't able to access my paid storage unit.
Sondra was very nice and helpful
Sandra was very helpful with my transfer thanks alot
Choose anyone but public storage. Their customer service on a corporate level is absolute garbage the worst Ive ever encountered to be honest. Ive had better luck getting my money refunded by auto-subscription "as seen on dr oz" gimmick supplements. If you have any money coming back to you, be prepared to wait 4-6 weeks for them to ISSUE YOU A CHECK. Clever.... While using the facilities outdoor storage (parking) area I had some parking clearance issues with the tenant in the neighboring space. I don't hold the facility responsible and I notified the staff. The issue persisted and I was grateful to the area manager who stepped in on my behalf to resolve the matter to everyones satisfaction.
Decent customer service. From saundra.
What a great experience with Mary. Only needed for one month and Mary helped me through the whole process and got me in and out quick. Really appreciated the turnkey process and great customer service
Great customer service i and clean facilities
Ms.Sondra was very pleasant, and very professional , she walked with me on the premises and to check everything before closing out the 0718 unit.
My name is Lashun coleman and I love Mary she from the blue mound store. And she is nice and kind and I love her if I was the boss I would give Mary a raise. She's a hard worker she came from the blue mound store to the Waukesha store to help clients. I giveing Mary 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐.
Mary was so helpful, she was amazing with our move in. She made us feel so at home!
Sondra was very nice when I called in about my payment and helped me out with all my questions thanks
Thanks for the great service
Sondra was amazing and always helpful I love coming back to rent at public storage they have the best people and price every time I come thanks again
Sondra always has a nice smile
Came in a few days ago Was very happy with the service the manager sondra was very helpful
Mary was very helpful, and great customer service
Thank you sondra
Great service. Clean storage
Some of the worst customer service. location was open at 9:30am, went to empty out my unit at 1pm needed employee help to access unit waited at location till 2:45 with no employees arriving. Customer Service just kept transferring me around. Point of a storage unit is to be able to access your property/unit during business/posted hours when needed. I wasted my day off trying to access my own property, and wasted $30 on trailer rental. Amazing right before 1st of month they avoid and make it impossible to empty and end use of their storage units.
I love Public Storage. I’ve been renting a space from them for about 6 months. Every time I have a question the Manager, I believe her name is Sondra, is always there to help and is sooooo nice. I have definitely recommended them to family and friends.
They've raised my rentby more than $100 in less than a year. They don't offer anything extra as compensation for a rental increase. For a fraction of the price I'm going to have to move to a different more reliable storage provider. This is insane.
Edit:response to owner: exactly how do n you plan to improve hiking rental prices for no reason?
I never gave them five stars. I posted to warn people that they hired someone who doesn't know how to use a snowplow and he plowed the snow high in front of the storage doors, so you can't get in or get stuff out after a heavy snow. Plus the free month is a lie. You pay all kinds of fees and you have to buy a lock from them. Cost of a free month is well over 100 dollars. Someone got in this and totally changed my review. Be careful.