Public Storage Self-Storage Units at 6325 Stone Rd, Centreville, VA

Best introduction for a first time user! Victoria , the administrator on duty, was kind, sincere, patient, and very knowledgeable. The price was right, and best of all, the Stone Road facility is safe and clean— two requirements I needed for this storage adventure!

Thank you for your help Darrell. Great customer service 😊

Darrell is awesome...vey accomodating and professional. Best costumer service!!!!!!

Always count on this location to help. Victoria helped me transfer to another space. She finished the process in less then 5 minutes. Very quick and efficient

Great experience! Thank you victoria

Darrell is very helpful with my inquiries. Excellent customer service.

Recommended! 👌

Darrell is very helpful. Great customer service!

Darell is very helpful and accommodating.

Darrell was very helpful. Thank you Darrell 😀

Victoria did an amazing job today with my rental

You are awesome Darrell

Victoria helped with my rental. Quick and easy

The customer service is incredible. We've been renting there for 3 years and never had an issue. Everyone we've encountered at the office has always been helpful and extremely friendly. Only downside is that Public Storage raises rent quite frequently and significantly. Cannot fault the local people for this, they have nothing to do with it and I'm sure most storage places are the same.

Great facility with strong security and friendly staff. Victoria and Darrel have been especially helpful. Would recommend to anyone looking for storage!

Great job Victoria for answering my questions. Much appreciated!

I rented a unit here a while back, Ram royally messed up and rented me a broken unit. Had to pay my movers twice to move my stuff. Then, PS doubled my rate, when I didn’t want to rent that unit in the first place. They ended up selling my stuff without giving my a chance to even get it. Stay away from Public Storage and the is fool of a human being Ram.

You are so nice Darrell!!!!!

Darrell, u r awesome!!!

Darrell was very helpful with my inquiries. The location is nice and clean. Thank you Darrell for your help.

Victoria was a pleasure to speak with when I visit at the site she answered all my questions with out hesitating at all.

Darrell is a very good and excellent when it comes to customer service...Congratulations!

Darrell is the best he is very helpful.

Great storage and very helpful staff, esp Darrell always very accomodating.

Was a happy renter for 4 months then received notice that my storage unit rent will go up by $115 next month! 5 months and it's going up by 30%. This is unbelievable. Do NOT recommend. Stay away from Public Storage.

You are awesome, Darrell!

Darrell is always helpful when I need help. Very friendly. Thanks Darrell.

Facility is very clean. Darrell is very friendly and helpful! Will continue to utilize this facility for storage!

Darrell was very friendly. Awesome customer service!!

Been storing at this location for 2 years and they’ve been great. Darryl is amazing! Every time I’m there he’s incredibly helpful. Great customer service! Broke my key in my lock and he was able to help me out & save my lock!! Would recommend this location. 2024 update - I’m still incredibly happy with this location and I think it’s been 4 years now I’ve been here. Victoria is also incredibly fantastic and they provide excellent customer service and there is always a warm smile anytime I need any help. They know how to keep a happy customer and a long lasting customer I’m goin

Darrell is big help to us.. great customer service.. very helpfull and she makes is easy for us..

Darrell good customer service!!

This place is infested with rats. There is rarely anyone in the office to address problems. The one person I see from time to time, Daryl, is very helpful and attentive, but there is only so much he can do. Avoid this storage complex.

Great customer service will recommend to all my friends

Darrell is a nice guy and very helpful. I thank him for always taking care of us every time we need help. Thank you 🙏

Darrell is very friendly and very helpful. Thnk you

Debbie was great, quick and efficient. Showed me how to use the app for easier access!

Fast, painless, and very helpful staff!

Had an Amazing Experience Here Marissa was Here to Help me and provide me with all the nessesary Information to make sure i was conftarble with The Sign in procedure, Marissa Was a Great Person, Thank you so much for all the Help. Highly recomend coming here.

Darrell was so accommodating and have a good customer service.

The whole process was easy and smooth. I ended up switching to a drive up instead and the transition to that was seamless. Stacy helped me and she was wonderful. She answered all my questions and got me through the whole process in under 10 min.

Very helpful. Communication was great. Thanks!

Darrell is very hepful 😊

Amazing service very helpful

Continúes to give great service

Darrell is a awesome Employee and cares a lot about the customers. I really appreciate his help.

Bait and Switch marketing. Poor customer service. I had a bad experience with Public Storage and would never use them again. Public Storage uses bait and switch marketing tactics. I joined during a promotion where the first month was free, which is the bait. When I signed up, there was an initiation fee and mandatory lock purchase ($20) that are added that is not disclosed until the very last step in the process. In fact, on the first page of sign up there was "Rent for this much today" message. By the final page, that number has increased substantially while nothing else has been added or changed. There is also an insurance fee that is free for the first month. To add insult to injury, the web site repeatedly failed and I had to go to the storage site to sign up (very inconvenient). Even worse, I called and talked to the site manager who said "Come any time between 9 AM and 5 PM." So I can at 2 PM and the office was locked and nobody was around. I called the office number which went to voicemail. I called the 800 number that after 5 minutes of question simply transferred me to the office I had been calling. I waited 25 minutes for someone to show before leaving to run an errand. I called back before leaving the area and the facility guy answered this time - he said he had been "Inspecting the facility" (for 25 minutes?!) Do yourself a favor, go to a different storage facility, there are many in the area. If this review was helpful to you, please give it a thumbs up.

Stacy was very helpful. She was able to answer all of my questions with no problem.

Darrell was super helpful!

Excellent customer service & very knowledgeable.

Darrell continues to give me patiently good service.

Debbie provide us excellent service, and was very helpful

Ms. Carrie, the same young lady that helped me open my storage unit, is helping me vacate my unit as well. Very nice, knowledgeable, breaks everything down for you for better understanding, price & availability wise. Thank you Ms. Carrie!!!

Darrell helped me to understand very easy and comfortable. Thanks! Update// I have been here for 3years now. Everything is good and no complain.

Fantastic service! Darrell was so helpful and helped me switch units easily. This is a professional, clean, safe facility. Thank you for your help Darrell!

Gracias Carrier para ayudar i con i pago por esta mes y mi unit es bueno

Stored my things here for years. Always courteous. Great location.

Great service and perfect receptionist qualities.

Darrell did an awesome job and helped us get our storage unit! Great job Darrell!!

Place is nice but the gate doesn't always open. I had to go inside to have someone open it for me as it kept telling me on the app I had no access. Another issue is the price varys every month. I would prefer a set monthly price.

Thank you Carrie for your special help and clean office bathrooms was very clean and my unit was perfect

Gracia Carrie for your help with payment and questions today very clean and nice person

Darrell is a rockstar! I appreciate his help and service. A consummate professional.

Great service from Darrell.

Darryl has been so professional he’s been great he’s always here to service the needs of me and the customers I listen to him and help other customers I recommend this location to anyone.

Nice and clean units. Darryl at the front desk was very helpful!

Good service.

Thank you Carrie for you outstanding help today on a storage unit

Great service, thank you so much Mr. Darrell .

Great Service!!

This is a wonderful location. Marissa was incredibly helpful and thorough and helped me with everything I needed. I’m definitely looking forward to working with her again!!

Darrell was such a wonderful help! So smooth and easy, thank you!

Thank you Carrie for your help today I rented a bigger space as I thought I needed a smaller space you are great and Fran as well nice ladies and smiles

Darryl was very informative and completely explained how to move from a larger unit into a smaller one. His explanation and insight saved my family money and made the move so much easier. You must clone his customer service skills.

Excellent customer service! Darrell would go above and beyond to resolve any inquiries or issues. Thank you! :)

Super friendly staff, quick and easy, woman was extremely helpful

Darrell was amazing - very friendly and so helpful !!!!!!

Great customer service Adriana

Great service very efficient

Thanks you Carrie for helping me with my unit very nice.

Big thanks to Carrie for going above and beyond with assisting me today. Thank you

Great experience with Darrell the property manager. He helped get a unit for my business. I would definitely recommend this location.

Good service.

Very friendly and good service!

Carrie helped me with the orange storage insurance today thank you she had the best advice with my unit

I have been a customer for over 10 years. Darrell is always very helpful. I appreciate the customer service.

Darrell was fantastic he helped us find a storage unit for my one bedroom and made sure I had everything I needed for my move! Thank you for ur help today wonderful customer service

I get a great service from Derrel

Darrell was extremely kind and helpful! 😊

The location is very convenient and the service is amazing! Darrell was extremely helpful, friendly and empathetic to my issues. I was not able to unlock the lock, it was a lock purchased 3 years ago from public storage and it had completely rusted both the outside and inside mechanisms. Darrell spent 15 minutes trying to get it to loosen up & open with silicone spray to no avail. The lady who cuts the locks already came this month but Darrell and Tanya (who called me) worked to get her back in the area and are replacing my lock due to it malfunctioning.

They have Good service I’m recomended this place

Darrell was so helpful with my storage needs. He is great!!

Great service!

Awsome staff

Darrell is the BEST! 👍👍👍👍👍

I would highly recommend this Public Storage location. It’s always clean and safe. Darrell is awesome! He’s always helpful and very patient explaining things. Great customer service!

Excellent custode service !

Very positive experience. Shout out to Darrell who was particularly helpful.

Tanya was a pleasure to meet. Very knowledgeable and friendly. Great Customer service

The service is great Darrell help me out

Carrie had a very nice clean space and she was nice to me thank you

Carrie helped me decide between locker and a 5x5 and we rented the correct one tonight thank you so much have a nice smile