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Public Storage Self-Storage Units at 13391 Custer Rd, Frisco, TX
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
One-time $29
admin fee applies.
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5'x5'Online only price$ 26/mo
Small 5'x5'- Climate Controlled
- Upstairs/elevator
$ 26 /mo $ 39Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 34/mo
Small 5'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 34 /mo $ 46Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 37/mo
Small 5'x10'- Climate Controlled
- Upstairs/elevator
$ 37 /mo $ 54Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 51/moSmall 5'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 51 /mo $ 68Best Price Label+ one-time $29 admin fee1 unit left! -
10'x10'Online only price$ 60/mo
Medium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 60 /mo $ 80Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 72/mo
Large 10'x15'- Climate Controlled
- Upstairs/elevator
$ 72 /mo $ 96Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 75/mo
Medium 10'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 75 /mo $ 100Best Price Label+ one-time $29 admin fee
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10'x25'Online only price$ 160/mo
Large 10'x25'- Climate Controlled
- Inside unit
- 1st Floor
$ 160 /mo $ 213Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 167/mo
Large 10'x20'- Climate Controlled
- Upstairs/elevator
$ 167 /mo $ 223Best Price Label+ one-time $29 admin fee
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10'x25'Online only price$ 170/mo
Large 10'x25'- Climate Controlled
- Upstairs/elevator
$ 170 /mo $ 226Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near Frisco
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Frisco Climate Controlled Storage Near U.S. 380
Storage units in Frisco are located close to Westridge Boulevard and south of U.S. 380, not far from Sam Rayburn and North Dallas tollways. Indoor climate controlled storage units in a wide range of sizes are on-site, and we also offer outdoor units with convenient drive-up access. Our plentiful self storage options are convenient to neighboring McKinney as well as Frisco.
Avid golfers can tuck away clubs in a 5x5 storage unit after a round at nearby WestRidge Golf Course, which is less than a mile from the storage facility.
Janice Stahly Scott Elementary School families and neighbors looking to declutter can store recreational gear in a 5x10 storage unit for play at Northeast or Gabe Nesbitt community parks. Behind the athletic equipment you use all the time, stow holiday decor, off-season clothing and other rarely used items.
Reserve at Stonebridge Ranch residents sharing an apartment can store duplicate furniture in a 10x10 storage unit to keep common areas uncluttered. This is also a great size storage rental for downsizing, where you can store furniture, decor, lamps and clothing while you decide what will fit in your new place.
An outdoor 10x15 storage unit is an ideal size for clearing out the garage. Long canoes and kayaks are easy to load and unload with drive-up access, which means more paddling trips at Lewisville and Levon lakes. There will be plenty of room for camping and fishing gear along with your oars and paddles.
Homeowners around Independence, Rock Hill or McKinney Boyd high schools planning to remodel can store five rooms of furnishings in a 10x20 storage unit. For bigger renovations or when relocating, an extra-large 10x30 storage unit will hold more than seven rooms of furnishings.
Frisco Public Storage has a wide range of indoor and outdoor storage solutions to fit your needs.
At this Frisco Public Storage you'll find:
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 569)
Came into Public Storage and was immediately greeted by CJ. He happily gave me a tour and completed the rental very quickly. Excellent customer service!!
Update: Here we are a few years later. Yeah I know...alot more than the 6 months I told myself but moving out of the unit and I couldn't be more pleased. Never had an issue at the facility and checkout was a breeze. Jody and Rachel are extremely nice and caring. Thanks!!
Jodi was very helpful in helping find a storage unit!
Jody and Ashleigh helped tremendously they are the best.
Jodi is great. She was incredibly helpful. She kindly answered all our questions, showed us the size of the storage unit of interest, and helped us make our decision. It was a great experience and a pleasure working with her. Thank you, Jodi!
Jody was excellent with my storage needs. Very professional and helpful, and the site is always clean and secure.
Jody was terrific. Efficient and knowledgeable. Thank you.
Rats got through our entire unit causing 20k in damages. Then the insurance they force you to take paid 250 to reimburse use. What a joke. Don't leave anything you care about here if you want it back
Jody is amazing! Sold us a unit right there! We are very happy with her service
We rented a small unit at public storage today. Jodi who helped us was phenomenal. She was patient and kind and showed us everything we needed to know. Thank you, Jodi for your professionalism.
State of the art access control. Easy rental. Jody was super helpful and walked me thru absolutely everything. Great experience.
Jody is awesome! She was very helpful and efficient.
Would highly recommend! Easy and convenient. Jody in the front office was welcoming and helpful.
I had an excellent experience at Public Storage, and much of that is thanks to Jody. She was incredibly helpful and patient in answering all my questions, taking the time to ensure I fully understood everything. Her clear and detailed explanations made me feel more sure about my decision. This is also my first time getting a storage unit!! She has such a friendly and humble personality, making the whole experience pleasant. Even though I arrived just 30 minutes before closing, she maintained a positive attitude and never rushed me. It's rare to encounter such great customer service, and I truly appreciate her efforts!
Rachel and Jody were so awesome. I recommend this location to everyone. Not only were they helpful but their positivity and happiness makes moving into storage easy and fun. Thank you both and we look forward to telling everyone how nice and clean this facility is and the excellent customer service experience.
Clean, secure and prompt service. Ashleigh was great.
Jody is incredible and super helpful!! Always helps out with a smile on their face and always strikes up a great conversation. Will come back if i move back into the area!
Rachel and Jody were so amazing with helping me get my storage space situated! I needed more room and they went above and beyond helping me have the most smooth move I could ever imagine!
Jodi and Aeigh where awesome
Jody, Ashley and Rachel provided outstanding customer service and always willing yo help with our needs. Appreaciate the great service and would recommend
Great service. Jody was extremely helpful.
Jody and Rachel were most helpful. I received a notification that my items would need to be moved out and relocated which was a bit unsettling at first but Jody took the time to help me find another unit at the same location not far from my current unit. She was super nice and went above and beyond to help me. Thank you for all your assistance.
Rachael Jody and Ashley were in the office when I came I. To inquire about my unit. was greeted at the door with a warm welcome and smiles! All of these ladies went above and beyond to make sure every question was answered that I had. They were AAA+ when it comes to customer service! I will recommend this location to everyone !
A wonderful experience! Friendly staff, clean and great storage unit!
Jody and Ashleigh great service. Great place to store!
Came in for a title transfer and Jody was there to help me every thing was straight forward and very smooth honestly one of the best experiences with a storage facility I’ve had
JODY AND RACHEL ARE AWESOME!!! VERY PROFESSIONAL, COURTEOUS, AND POLITE!!! I WOULD LIKE TO THANK BOTH OF THEM FOR FOR THEIR EXCEPTIONAL WORK AND POSITIVE ATTITUDE IN MAKING MY EXPERIENCE PLEASANT HERE AT PUBLIC STORAGE!!! 😀
Jody and Rachel were amazing and very helpful
Great location! Jody and Rachel are so nice and lovely to work with!
Great experience with Ayden! Very helpful for our business. Rachel and Jodi helped us as well.
I love the staff at the Mckinney location off Custer! Rachel and Jody turned my transition into a new unit from dread, to leaving-out one happy camper. Professional, kind and excellent customer service. Thank you!
Thank you Jody, for your help.
Thank you for your patience, your kind and understanding words.
I am going through a difficult situation and I will be having surgery. God always put good people in my life to help me.
Jody that is you.
May God bless you 🙏
Great experience. Jody was very helpful and friendly!
Jody and Rachel have the best attitude and they also pass that energy off on Adan when he is in office. I recommend this location to everyone 👌
I have used local storage facilities in the past and without a doubt, I will only use Public Storage at 13391 Custer Rd in McKinney going forward. Besides being well maintained, the biggest differentiator was the staff. Jody was so personable and helped me find the best solution for my needs - I truly felt like a valued customer. Throughout the day I saw Jody walking the property, making sure everyone was good and cleaning /prepping empty units - very conscientious! I also talked to Rachel several times when I called in and she was extremely pleasant and helpful.
I was told about the renovation in my section of the storage facility. I had to relocate. Jody made the move painless! Thank you!! Public Storage is lucky to have such a good employee!!
Rachel was amazing !!! She needs 10 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Secure, clean, effcient.
Set up space online. I needed help getting to a space I could use. Jody, lady at site was very helpful in showing how to access and set up my account. It took a bit of processing to get exactly what space we needed. She was very polite and I am very thankful for the help.
We have had our storage unit here for 8 years. Kids college dorm rooms, apartment moves in and outs, and forever home downsizing. Public storage McKinney has served us well over these years! Jody, the property manager has done a fabulous job with keeping the facility clean and operating smoothly. We highly recommend them for your storage needs large or small!
Rachel and Jody were very helpful, kind and resolved the issue that the area manager couldn’t even figure out.
Today, I had the opportunity to meet Jody at Public Storage. She was amazing in her customer service, helping me locate my unit and providing information about insurance. I would definitely recommend this Public Storage! Thanks Jody
Crystal and Jody are one of a kind, they are so so sweet handling customers. There customers service is super.
Thank you both I really do appreciate your support.
Jody was the amazing. Professional, courtesy, patient and knowledgeable. Best service I've experienced at any storage facility. Thank you Jody
Jody was very helpful and wonderful customer service
Corey is excellent. He is very polite, nice and knowledgeable and answers all question very thoroughly. He is also extremely efficient.
I just vacated the storage and was most impressed by Ms. Jody and Ms. Rachel professionalism and helpfulness.
Jody was very helpful and kind
I had rented 5x5 storage unit, when i got to the storage unit, i realized it is only 4.5x4.5. Even though it is not a big difference, I was counting on that extra space for my dryer and washer to fit in there. I reached out to property management, Jody and Angela were very helpful and were able to help me and accommodate for me to fit all mu stuff.
I am writing to express my dissatisfaction with the service I received at your facility on moving day. Two of the elevators were broken, which caused a significant delay for my movers and resulted in me having to pay them twice the amount I had originally budgeted.
The individual at the front desk, who had frosted tips in her hair, was unhelpful and rude. She initially blamed me for the broken elevators and then, when I questioned her, she said that "people like us" were to blame. I am not sure why she didn’t just apologize for any delay and inform me that help was coming.
This experience has been extremely frustrating and inconvenient, and I would not recommend your facility to anyone. There are several other storage facilities in the area that I would recommend trying instead.
Customer service in this place is amazing. Jody went above and beyond to help me get the best unit possible for my need. Thank you so much.
I needed to get a smaller unit and Rachel was able to accommodate me in a timely manner and explained everything so well! She was so kind and informative throughout the entire process. Thank you so much Rachel!
Jody was super nice and friendly. Showed us our storage unit and how to use key pads around the facility. If you want awesome service this is the place to go! Thanks Jody!
Jody was a big help!! Great customer service and very professional.
Always clean and safe. Very convenient. Jody, the property manager, was very helpful and friendly.
Great property! Clean and nice and cool with the a/c. Jody-property manager is awesome! A+
I had storage unit here for last four years and could not have been happier with my experience. The quality of service has always been top-notch. The staff was professional, friendly, and ready to assist with any help I needed.
My most recent experience working with Jody was excellent. She was extremely efficient in taking care of everything and made the process as easy as could be.
The cleanliness of the facility was always one of the top highlights. The units and common areas were always spotless and well-maintained. It's clear the management takes pride in keeping the space in great condition, which gave me peace of mind knowing my belongings were stored in a safe, clean environment.
If you’re looking for a hassle-free storage solution with great service and a well-kept facility, I would definitely recommend this location.
Jody & Angel were wonderful. Very friendly & answered all our questions. Highly recommend this location!!!
Jody & Rachel are wonderful.
Jody was so great when I closed out my storage. It was a great place to store your belongings . Safe and secure!
I've had my space 4 1/2 months and they are already raising my rent $50 on the six month anniversary. Greedy, greedy, greedy company! I will be removing my stuff as soon as I am able. Jody has been very helpful in reducing the rate for 3 more months. Apparently corporate makes the decisions. So shame on corporate greed!
Jody is great
I stopped by Public Storage to finalize my rental agreement and Rachel was extremely helpful. She showed me my unit and walked me out to show me where to come when I return with my belongings. Everything was explained in detail and I appreciate her answering my questions. Overall this was a smooth process.
Jody (the manager) and the entire staff at this location are amazing. Super friendly, very helpful, and incredibly accommodating. When I arrived on my move-in date to check out the unit that I booked, I asked for a unit closer to the elevator and they were happy to swap it out for a closer one. I also spotted an issue with the rate on my rental agreement, which was really just a system error, and Jody took care of it right away. The facility is great as well!
Crystal and Jody were absolutely amazing!!! They helped us every step of the way. Wonderful facility to keep your stuff stored!!!
Visit Crystal and Jody here in McKinney. They do a phenomenal job!!
Crystal & Jody really helped me with my registration and finding the best fit for my items to store!!
Best spot to keep your stuff safe and very accessible! Ask for Crystal, Jody or Thomas !
Great customer service !!! So very nice and helpfull!! Crystal Rachel and Jody amazing people!!!
My experance was woderful crystal, Jody , Rachel , Thomas was great
Jody & Thomas are the best in business please visit them if you need space to store some items
**⭐️⭐️⭐️⭐️⭐️**
I had an excellent experience with Public Storage! Crystal and Rachel are incredibly helpful and professional. From the moment I walked in, the staff was incredibly helpful and friendly, guiding me through the options and helping me choose the perfect unit for my needs. The facility is clean, secure, and well-maintained, giving me peace of mind knowing that my belongings are safe. Access is convenient, and the entire process of moving in was smooth and hassle-free. I highly recommend Public Storage to anyone in need of reliable and affordable storage solutions!
Crystal and Rachel were exceptional! Very kind, extremely knowledgeable, gracious and thorough!
Thank you both for your excellent service!
Crystal, to be running the operations alone for the very first time… wow!
Rachel, to be her second day I could not tell!
Love when humans remember to be human and connect with other humans!
Great work ladies!
Jody, Rachel, and Thomas are super friendly and professional. Willing to provide an awesome tour that helped us decide to us their services. Very clean, cool, and secure….felt like I was entering a bank vault. Highly recommend⭐️⭐️⭐️⭐️⭐️
Crystal , Jody , Ayden outstanding customer service, and helping us select our unit.
Crystal an Jody is so professional great customer service I would rent with them any were they go thank y’all for your help making my move an easy as possible
Crystal and Jody was a huge help, even went the extra mile for the Lyft driver who was frustrated with me because he couldn’t get out the gate. They resolved the issue very professionally!
Jody and Crystal were very helpful in getting a larger unit for me to move my stuff into on the same floor. Thank you very much!
Jody is AMAZING!!! Her customer service is excellent and her friendly personality and COMPETENCE make working with her a pleasure! I highly recommend Public Storage and specifically Jody’s location on S. Custer in McKinney!
Jody & Crystal thank you for taking the time to explain my move out process, so that I'm not charged for another month.
Crystal and Jody were fantastic in helping me downsize units. It was my first time having to speak to anybody since getting a unit over the phone (super easy BTW).
They made the process super simple, were extremely courteous, and I wasn’t surprised with any hidden fees :)
Companies need for employees like Ms. Jody. Upon her arriving at work and before she ever entered the building, she saw me struggling trying to access the property. Only being one armed with her other hand full, she came over to assist me. THANK YOU FOR HELPING THIS MORNING.
Thank you Jody for answering all my questions. This is the cleanest property I have ever seen. I will be making a reservation soon as I prepare for my move
Jody!!!!!!
Jody and Ayden provided great customer service and really took the time to make sure I was taken care of. Great Experience!
Great facility and the staff (Jody and Aiden) were very helpful. Took time to walk me through the process and explain the system. Property is nice and clean.
Super easy process Aiden & Jody were very helpful. Would definitely recommend if you ever need a storage unit
Jody, the property manager was OUTSTANDING!!!!! They took care of my things for 14 months and everything was exactly like I left them. Highly recommend this Public Storage facility.
I have been to this location (Frisco, on Custer) a few times in the past few weeks to plan an upcoming move. Ayden and Jody have been very helpful, informative, and accommodating throughout the process. Appreciate all they are doing for helping this all work out for our situation!
Jody was great. I had to rent three storage areas with Public Storage and they all went very well. Easy to deal with the staff.
In my 20 years of leasing storage space I’ve not had an agent like Jody. Jody was amazing in helping me down size my unit. It was a real treat to meet and work with Jody.
Super easy and friendly service!
Jody was extremely attentive and helpful. Made it an efficient and easy process to get moved in
This issue has been rectified as the manager called me. Mistakes can happen but when someone is willing to fix it then we have to allow that to happen.
Came in today with a problem and Jody was amazingly helpful. Quick, and resolved my issue to a pleasing outcome. Jody was super knowledgeable and very sweet. She took extra interest in me as a person, which I appreciate and I felt like my time was respected as well as she was super efficient and focused on me the entire time. Great experience and I appreciate her help today!
Jody
Great Services
Great customer and made sure I had everything I need and the perfect fit for me thank you MsJody for ensuring I have the best of the best! I appreciate yall service ☺️
Jody is Awesome 👏
Highly customer caring with lot of patience event at the end of tej day of her works hrs.
Always such kind of employees make big difference to the organization’s.
Staff always helpful. Site is clean and well maintained. Jody, the site manager, has been very helpful.
Jody Very sweet and kind person. Very professional and courteous. I wish her the very best in her job. She seemed very dedicated to her job
Jody is extremely helpful! Great experience!
I have been very ill and Brandy Angela and Jody helped me tremendously sort out my storage needs. They are an amazing team and totally willing to go the extra mile!!!! The sole reason I stay at public storage and is such a great advocate and employee for this company and patrons. We can’t say enough good things about them and our Public Storage experience! They always have a smile and know their customers by name. I’ll never leave!!!!!!!😀
Jody was awesome to work with. The only bad thing is they hike your rate after 90 days. Recommend ground floor unit if available.
Great experience; location, condition and service. Thanks you Jody and Ayden
Angela was awesome! Extremely professional, courteous, and very helpful! It is always a pleasure to be assisted by professional people!
My husband passed away a couple years ago. Moving is never fun anyway, but I finally moved our original storage unit from west Texas to closer to home. Jody made everything quick and easy, and I can feel better knowing my most precious keepsakes are safe and secure.
I couldn’t leave a review but I went to 1450 Custer and Brandi was extremely helpful and she is the best and I would recommend this storage to anyone once again she is the best and very polite and sweet
Brandi in the Custer Rd, Frisco location is an exemplary employee, so helpful and caring!
Brandi at front desk was helpful. Good customer service 👍
Stopped by today and the staff (Brandi and Cona) was incredibly helpful and friendly. I WOULD DEFINITELY recommend them if you need storage space. The employees seem so happy and it’s so nice to see! Brandi mainly helped us and she’s incredible, if you get her you’re definitely in luck!
Stop the hemorrhaging!
Can’t handle another rate increase and Brandi helped cancel our account. She was really awesome and a great help to get us back on the road. Yes the five stars are for her.
Brandi was exceptionally helpful. She is dedicated to customer service.
I am telling you guys if you want to feel like attended by a family member then come here and ask for Brandi, she will explain everything in detail and give you advise about how to storage, etc. Thanks so much for all ríe help Brandi you Rock! 😉👍🏻👊🏻
Great service. Thank you Brandi!!!
Brandi was helpful
Brandi was so helpful when we needed to transfer units. We really appreciated her expertise and kindness.
Mrs. Brandi is doing a great job!
Brandi, She has been really helpful and explained everything very clearly. Making the rental process so easy.
Cona was awesome- very professional and extremely helpful.
Brandi is an awesome employee, she is very sweet, professional and knowledgeable towards her job.
Thank you Brandi for all you do at Public Storage in Frisco!!!!
Susan
Brandi is amazing!
I wanted to give Brandi a quick shoutout for helping me with a billing inquiry. She was very pleasant and helpful in providing me answers to my questions. Your customer service is truly appreciated! Thanks!
Rented a unit with Aiden!! Spoke to him first over the phone and got a sense as someone who wants your business.He is knowledgeable, customer oriented and thoroughly professional. Answered all questions, and made the entire process go smooth.
Located at Custer Rd and Westridge Blvd, this location is convenient and close to all amenities like UPS, FedEx, Kroger, Home Depot and HEB.
Would recommend this location as long as Aiden is there.
I have mixed experience: the personnel at 13391 Custer is awesome although I am disappointed in the corporate policies.
The good: Brandi at the front desk was so helpful and went out of her way to help me. She took her time making sure I understood everything and gave me very helpful options to deal with my situation. I’d love to have someone as friendly and customer-centric as her work for me. And I’d love to interact with more customer-facing people like her.
The bad: long term rental users are taken advantage of the most by corporate policy (which I understand is set by corporate headquarter and not by the individual managers such as Brandi). Long term customers are not rewarded but the opposite instead happens.
My rent over the course of two years and a half years more than doubled. Yet when I look at the rent of a new user it’s 1/3rd of what I pay. So while the rent of new users decreased over the two and a half years, the rent of a long term customer doubled. They take advantage of the hassle of moving for long term rental users to increase their rent periodically. I’m now aware that is likely an industry wide situation and not just Public Storage.
Fortunately, there is a solution: Move facility storage every year or two to become a new user on a regular basis. It does mean extra expenses in time (moving yourself) or money (hiring a crew). So in the end, the only way to deal with outrageous price increases is by playing their game.
Brandi is absolutely amazing. She is the epitome of a customer service representative. It was so great speaking with her on the phone and I was so excited when I when arrived to the property and met her. She is a bundle of joy. I love that she was so approachable. She was soft spoken, personable and everyone seems to gravitate toward her. Definitely visit this Public Storage location. It is the best. I love the customer service here. This is how we should be treated. Public Storage, give Brandi a raise!
Worked with Brandi today and she was awesome!! Got me all taken care of!!
Great job Brandi! Very professional
Brandy is great. Excelent customer service
Brandi was very helpful!!
Brandi was very nice and helped me get started with my locker... and answered all my questions. Nice clean location and convenient
Brandi was excellent. She answered all of my questions and was quite knowledgeable.
Wow, I’ve had my storage booked for over a year and some change. This location prides itself on ease of use, cleanliness and convenience. I luckily secured a new house with my fiancé, and cancelled my storage. Brandi was on lunch but still took it upon herself to get out of her car, and get my cancellation handled in minutes so I could get to my appointment. Outstanding customer service and loyalty, thank you! Will use this location again if ever needed :)
Brandi was helpful on delaying my increase. She was overall very friendly and helpful
the hardest moments is selling a home that you had for years, however, Cona has such amazing professionalism and greeted me and my family with such warmth, and help with setting up our storage unit! Definitely 5 Star experience.
I went in and got a new unit today and Aiden was the best- he was courteous and professional and explained everything that I needed to know- he was so helpful I was in and out quick! Thanks Aiden I will definitely recommend this place for storage
Classic bait and switch they will try here, avoid them at all cost. Crooks is what they are
Ayden was very helpful the day of my move in. Facility is clean and well maintained.
Thank you Ayden for everything. You have great customer service!
Kay was great with my storage needs
I can't say enough positive things about the customer service I received tonight. I was in a difficult situation when I was unable to turn around with my trailer because the exit gate was inoperable. While Ashley was out doing rounds, she went way above and beyond to ensure I successfully backed out of the facility without issue. I don't think I would have been able to do that without her help! As a manager of many, I understand the value of having employees who really care about the customer's experience. I never post comments, but this was an experience that absolutely deserved praise! Instead of having a bitter customer for being stuck, Ashley was able to flip this situation into a very different outcome!
My daughter and I were struggling unloading in the rain and ASHLEY was a super star! She showed us a couple of tricks to get the job done quicker!! Great location with great staff.
I visited this Public Storage location today at 5:30pm and Shawanna was very helpful. I was very impressed with her customer service and willingness to assist me as this was my first time using a storage location. She was very friendly and went the extra mile to take care of me! Great job and I would recommend this location.
I like this place. Prices are reasonable and it has excellent security.
I stopped in to check on my storage locker. I met Ashley Denise, she was very helpful and professional. Thanks for hiring great people to be apart of your team!
Brandi was very helpful. 5*
Brandi helped me alot at this location very friendly
Brandi is absolutely amazing, friendly, and thorough, she went above & beyond to show me the app & how to use it and how to get to my storage the quickest way. I appreciated everything she has done and walked me through the process and so forth. Very welcoming, made myself & daughter comfortable. Thank you.
Tish & Ashley are very friendly and extremely nice people to see and work with & happy smiley faces
An excellent facility with great staff. Tish and Ashley were so nice and helpful getting us all set with the perfect space. Thank you both.
Kay thank you so much for helping me out with my passcode, I don’t know what I would’ve done without your assistance.
Kay is AWESOME was lost trying to find my way around and deal with that security issued elevator Kay save the day !!!
Clean and easy access
I took a tour of the property and got a call from the customer service person. Her name was Tia she was very courteous and helpful. Although I did not go with that public storage and went with a Storage coming out closer to My Home if I had moved where I was going to move, I would’ve went with them because the facility was very clean and easy to maneuver so therefore I will give them five stars because customer service was great. The facility was clean and it seems well organized.
Clean and comfortable
Brandi her service is excellent!!!
What a great experience here today! Tish and Tia were nothing short of amazing. There were a few hiccups when first setting up my reservation and I ended up having to wait for a bit of time to gain access to the site. After moving things at home all day, I was tired and grumpy and was irritated about having to wait but Tish and Tia were so kind and understanding. They were apologetic and gracious. By the time the transaction was finished, Tish and I were laughing and exchanging stories. Best of all, our exchange was a good reminder of putting things into perspective. And then I realized how embarrassed I was for overreacting to something so small in the bigger picture. They could have easily put me in my place but, instead, chose to show kindness even amidst my temper tantrum. Thank you, ladies, for your patience and understanding today. And thank you, Tish, for such a sweet interaction!! Y'all are amazing. <3
So far my experience with Public Storage has been amazing. Tia called me to ensure I had reserved what I needed and helped me find the drive-up 10x30 that I needed plus two 10x20 climate controlled units! Moving a large house is stressful and she made it easy! The online prices were better than every other place I checked.
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I love this place. it’s always clean and there is always a cart available to use. The staff there are super helpful. Allen, Cho and Bryan are the best. They help me with all of my storage needs and answered all of my questions. They made my experience there a breeze and whenever I need a storage unit though I live in McKinney I will always come to the Frisco public storage location.
TISH WAS AMAZING! Wow! First time buying a storage unit, definitely not the last! Im not trusting any other location or company to rent a storage unit with. She was absolutely amazing, she was caring, informational, helpful, trustworthy and extremely funny! She better get a promotion, she unquestionably deserves it! Thank you Tish for everything!
This was THE best customer service experience I’ve had with a business in a very long time. Tish is amazing at her job and cares for her clients…can’t recommend her or this property storage facility enough!!
Great customer service!
Latosha makes the difference at Public Storage off of Custer! Great customer service. I loved working with her when she helped us get changed over into a smaller unit.
I’m new to Texas area the lady that help so super awesome and very professional
Latasha was wonderful to work with. She has a very professional manner and answered all my questions.
Latasha was GOD sent. She went above and beyond to assist me get registered with an account.
Latasha was fantastic!!! So helpful and made the whole process a breeze. She answered all my questions and incredibly nice and outgoung
I had a great experience at this location with Latasha. I stopped by to view several spaces. The facility was very clean , with loading carts. Latasha was very professional, and caring from start to finish. It’s so hard to receive great customer service nowadays. Thank you Latasha for your patience easing the stress of moving!
Latosha in McKinney was so helpful in getting my mother moved out of one unit that she had been in for several years and moving her stuff in a smaller unit of mine. It was a bit of a confusing situation but she figured it out and knew what the best thing for us to do!! Thank you so much, Latosha, for making our “storage downsize” a whole lot less painful!
Efficient reservation process and clean facility.
Latahsha was awesome she has a heart for the public. Thank you 🙏
Latasha was the best! She helped me with everything I needed, including upgrading my unit bc I needed a bigger space. She’s friendly, and she always acknowledges me when I come into the building if she’s there. This place is definitely worth renting from bc of her! Thanks Latasha!!
Latasha is extremely kind and knowledgeable. She went above and beyond to help me with a billing issue that she got resolved.
Every time I come to public storage in McKinney on S.Custer Rd I get greeted with a smile from Latasha. Very professional and clean.
Ms Latasha was amazing from the first day her customer service has been amazing I would rent with her any day she told me she would pray that I get my place I believe she did and I got my place and was out in 3 day thanks so much
Latasha helped me through everything regarding my reservation! From start to finish, she was incredible!! I honestly rented here because of her. She called to make sure I didn’t have any questions right after I made the reservation, clarified information for me, and was kind enough to show me multiple units. She went out of her way to help me and was kind the entire time. I truly appreciate her patience and kindness. Great place, very clean, and very efficient!
I had a great experience. Latasha was patient and answered all my questions. She took time to show me around and help me with the whole process from start to finish. Can’t say enough how appreciative i am for the help!
Latasha was such a beautiful bundle of joy to work with! I switched to another unit and she was able to take care of everything in less than 5 minutes!
Brian was an absolute lifesaver … I called for standard questions and he offered information that help saved me money!! Great customer service! Thank you!
Edit - 10.07.2022 - I called and had a question about some of our units specific to payment and can't say enough about this Custer location. Bryan was the manager that called me back and gave me excellent service and answered all my questions. Super satisfied and highly recommend this location!
The staff here is superb! Latasha, the property manager, is a super nice lady and will try everything to accommodate your needs. Consider this place before trying others.
Latasha was instrumental in assisting me (long-time client) w a rate reduction after receiving a ridiculous increase from last month-the 4th increase in 36 months. I understand & accept rate hikes … but this most recent increase was OVER THE TOP at 31%!
She goes the extra mile to make sure her clients are happy … escalating my situation to the highest level, ultimately landing a hold on the rate increase. Truly felt she was on my side.
Thank you LATASHA! What an asset to your employer & a blessing to your clients!
Ms. Latasha and Haleigh saved my life and caused me to have a less angry fiance. They were absolutely excellent in helping me out. Thank you so much
Stopped by Public Storage to rent a unit and LaTasha was so awesome in explaining all the procedures,walked me through everything, thoroughly took me through the process of entering the codes etc...She was so pleasant to talk to and do business with. I'm happy about my decision to rent there.
Updating my review to 4 stars because the new manager , Latosha. She addressed my issue promptly and directly! I've only had one issue with Public storage and it was with the MAJOR rate hikes. I do realize that EVERYTHING is going up but these last two pushed me over the edge. Im very pleased with the outcome however, thank you.
I had to change storage spaces last minute & Latasha was amazing! she was so helpful with everything & answered any questions that I had! this storage is very clean & well kept. I will definitely keep using them in the future
This location is GREAT. The property is really well taken care of. We dropped by without appointment to look at a space and everything was really clean and organized. Latasha made the rental process so quick and easy to understand. She took the time to explain all the important details of our agreement with us and even called out a few security and convenience measures we needed to consider. She really went above and beyond for our service. I love how locked down this place is too- personal passcodes at multiple spots along the way. Made us feel comfortable that our belongings were secured. Move-in day was a breeze thanks to all the nearby parking, wide walkways, and all the on-site carts we used to haul heavy items in.
Clean and maintain well.
All 5 stars are for Latasha! She helped so much. Hands down she is the best part of the public storage. The place is nice and clean and secure.
This is the best Public Storage I have rented at . The property manager Latasha always answering all my question’s very professional, nice , professional and Haleigh . This property is always clean and nice. Latasha help me with all my needs. This Public Storage is more cleaner and professional since Latasha became the manager.
The most horrible property manger ever . I tried to down load to a smaller unit , told me I had to pay a transfer fee, an administrator fee and make appointment , then told me her name was Pam very hesitant to tell me.? Moving forward it was all a lie except make appointment,could not tell me how much each one was I had to come inn. I call customer service Amanda not sure if she was area manager are what ? She sad no i well lakiesha says when I call she came from another store to wait for me, which was a lie ,lakiesha didn’t know Haleigh told me she was the property manager, and
Sometimes we are in a desperate need, God sends help. This Storage came to help me at my desperate situation.
Will keep my love in the Storage Alive.
My activity with the public storage, from 0 to 100 was Awesome, haven't regretted my decision. You Guys live to your name.
Additionally they have a clean restroom, clean drinking water, lobby is at the right cool temperature - much needed
This staff at this store are so helpful and accommodating. They know you by name when you enter the door and are full of laughter, to ease the stressors of moving. Thanks Ms. LaTasha and Hayley!
Haleigh and latashia were amazing and helpful. They answered every single day question I had and even followed up with me after. 10/10 would recommend!!!!!
Latasha is the bombizzle
She is very personable and knows her inventory.
Kevin is a thief. He cut my lock on my unit. Claims I was in auction status. I wasn’t. I called corporate they stated my account has never been in auction status. He also lied and said I don’t have voicemail on my phone. But I have a voicemail from him stating he cut my lock. After several attempts to contact him. I finally spoke with him. He now claims my storage lock was cut in January but I’ve been to my storage several times since. What happen is he went through my until. He saw something he wanted. Now he’s trying to steal it. He is very unprofessional. Never in the building never answers the phone.
Nice and attentive staff. Clean facility.
Excellent experience all around. Informative and patient facility manager and staff. Very clean facility.
Where do I start. This staff is amazing. I love the fact that they care so much about their company and the ppl that are renting the units. My mother just moved out and he helped so much with everything from the beginning to the end. Yes, I would go back. Yes, I would rent again.
Recently set up a storage for my mom had an excellent experience with the manger! She made sure everything was just has I needed it l, and double checked to make sure afterwards.
My wife and I are in the process of relocating from CA and needed a place to store our belongings until we find a permanent place to live. Latasha at Public Storage made it very easy to choose a suitable space for our things. She also offered great customer service to make the process as easy as possible. Thank you so much!
excellent attention Latasha was very kind, excellent company
Fast, courteous, fun service lives here. Ask for Sarah. Great pricing too!. The entire staff is savey and sooo helpful. Clean and good support tools. Try it.
The manager is very quick and efficient very professional I am so glad I pick this storage facility on N. Custer Rd.Kevin was great