Public Storage Self-Storage Units at 10555 North Fwy, Fort Worth, TX

Wonderful service. I appreciate all of the staff here, Melanie was a huge sweetheart!

The public girls today were great today come on people this is this place to rent!

Girls are awesome over here!!!!

If ever in need of a clean Public Storage facility, do not think twice about renting a unit here. This place has amazing front office staff that went above and beyond to assist us. They have exceeded our expectations, I would highly recommend this location.

Friendly service and good storage place

Awesome place, very helpful !!!!

Always excellent and helpful service from the awesome ladies at this location off of Golden Triangle and 35W. Thanks a ton!!! Truly appreciate yall!!!

Awsome placer. Public storage

Great place,awesome

Lindi was very pleasant and went above and beyond with the service.

Hello Linda was the best she help me out to the max. It need to be more people like her. She deserve everything

Customer service is awesome!

Awesome office duo!!!! Clean, clean, cleanest I’ve seen!!!!

Love this place and the staff is Awesome!

Clean with top notch customer service from the staff!!!!

Very very helpful and great with customers, love this location melody is amazing

Great Service!

Great storage facility, super clean bathrooms and Melanie was super helpful.

Very professional and great to work with!

Lindi was wonderful very easy to work with and informative !

Lindi is SO HELPFUL. Walked me through the rental process, helped me find a great storage deal, clarified questions, etc. Thank you Linda and team!

Storage unit at 1055 N freeway had an easy move in process with a great promo for first month move in. Lindi was awesome!!

Great location. Staff always works with me. Will continue at this location

⭐⭐⭐⭐⭐ I recently had the pleasure of renting a storage unit at Public Storage on 10555 N Fwy, Fort Worth, TX, and I must say, Melanie made the entire experience outstanding! From the moment I walked in, she greeted me with a warm smile and a friendly demeanor that immediately put me at ease. Melanie was incredibly knowledgeable and took the time to explain all the options available to me. She answered all my questions thoroughly and helped me find the perfect unit that suited my needs. Her professionalism and attention to detail were impressive, and she made the entire process smooth and hassle-free. What truly stood out was Melanie's willingness to go above and beyond to ensure I was satisfied with my choice. She provided excellent customer service, and her genuine care for her clients is evident. It's rare to find such dedication and commitment these days. If you're looking for a storage unit in Fort Worth, I highly recommend visiting this Public Storage location and asking for Melanie. She is a true asset to the company, and you'll be in great hands! Thank you, Melanie, for making my storage rental experience exceptional!

Very friendly and knowledgeable great customer service from start to finish

Melanie is the best. Love it here.

Facility is clean and organized. Location is great with easy access. Recommend them . Also Melanie is so awesome to work with!!!

I’ve been coming to this location for over a year and it is the best. The staff is always so kind and pleasant. I’d strongly recommend using them for your storage needs.

Magnificent service at the front desk!! Thank you so much!!

Melanie was a wonderful receptionist and was incredibly helpful with renting my unit. Just the best.

Great customer service by Melanie

Customer service with Melanie is great, friendly and informative!

Melanie and Charlie are Superstars!! Great training!!!! Excellent storage units!!!

Charlie helped me and made everything a very smooth transition. I’m very happy with the hospitality here

I had a fantastic experience at Public Storage, thanks to Melanie. She was incredibly professional and kind, assisting me with my unit every step of the way. Her helpfulness made the process smooth and stress-free. I highly recommend coming to this location because of her excellent service. Thank you, Melanie!

To whom it may concern I have been a valued customer for many years at public storage facilities in at several states in the US. I have had the pleasure of knowing Melanie one of your most knowledgeable kind and very professional employees at public Storage. They are always willing to go the extra mile to make the customer Have the best experience they possibly can. Thanks very much Melanie for being great. Once again, I must be Credit to Ms. Melanie for being a wonderful professional employee at public storage. She’s always very helpful and supportive as well as customer happiness. She always go the extra mile. Keep up the great work.

Melanie, I appreciate you.

So Melanie helped out my son , who’s 19 get a storage unit. She was quite the professional and knew her stuff. She made the whole experience a pleasant one. If only everyone who worked in customer service had the same attitude and personality , it would make the world a nicer place. Also as a side note she’s very pretty as well. Id recommend getting a storage unit here over any I’ve seen.The place is nice, new, secure, and ran properly .

Melanie was awesome, made everything super easy highly recommend!!

Melanie is a super manager at this location. I have been with Public Storage for years. They are a super company to work with.

Melanie was very helpful in getting us setup with our storage unit.

Friendly staff, very helpful and courteous. Building always very clean and bug free.

Just rented two storage lockers at the North Fort Worth & I35 location and Kimberly was very helpful. Location is superior in cleanliness and overall condition. Kimberly went above board to earn our business and we look forward to a long term rental.

Kimberly and Melanie are great.

Corporate Greed at its Best!!!! Make sure you watch your email account for messages from Public Storage. In 2 years my storage went from $134 to now $279. Luckily I checked my email today or else on 7/1 I would’ve saw a draft of $279. Each time they raised my storage by almost $50 every 6 months over the past 2 years with NO explanation. Each time the property manager stated “wish there was something I could do”. Since it’s called Public Storage, the Public needs to do something about the price gouging and seek storage elsewhere. Found the same size unit about 1.2 miles from home at $134 a month and first 2 months are at 1/2 price. They don’t raise rental fees every 6 months. Fingers crossed they don’t try to buy them out to remove any competition

Best customer service ever

I highly recommend this location of Public Storage. Melanie was so helpful and really made my experience and decision to rent a space an easy one.

Melanie is awesome. I’ve been in this unit for probably 2 years and she is always friendly and helpful. The property itself is well kept, organized, and always pretty clean. I have no intention of leaving unless rates become unbearable. -Dustin

Best storage facility!!! Staff very helpful and friendly!

there was an employee named Melanie that helped me set my storage and helped step by step, she was awesome!

Amazing customer service! Melanie is the best!!

Came in to get a storage unit, awesome customer service, even on a Sunday… thank you so much..

Melanie is a dream to work with! Such a sweet lady. Will recommend all of my friends to use this location because of the fantastic service!

Mel is wonderful! Always a pleasure working with her.

Outstanding

I really like this place. They have everything you need. So much better than places I’ve used in the past. Thank you Melonie you are a big help.

Awesome management

Melanie and Erin are awesome! Great Customer service and I feel like when I talk to them, they aren't bothered by me asking questions and they explain things so clearly :) Definitely recommend talking to them if you need help

I was writing this review to complement the customer service/manager at this location. Her name is Erin and she did a fantastic job helping us. She was very personable and helpful with information. We had to get a locksmith to come out and she helped us do that also. This facility was very clean in the hallways, and in particular the bathrooms. Thank you Erin for the help.

Melanie and Erin were so helpful in our time of need

This public storage has competitive prices and a well-kept facility. Highly recommend.

Erin was fantastic! She made the process very easy and smooth. She has a great personality! Thanks Erin!

Melony was so helpful and sweet!

Erin B. Was a terrific help! Such a blessing.

Erin was a delight to work with . She was able to help me woth a transfer in a timely manner and had great customer service .

What a joke, way to high on prices and have to purchase insurance that is a joke as well. Had unit broken into and items stolen. Reported to insurance and they wouldn't pay out for items stolen. Front gate wide open for thieves to help themselves. Person on duty wasn't honest when asked about breaking. Very un professional do not do any business with public storage.

Had a reservation at another place and they werent there. Pulled into here on a whim and was immediately taken care of by Melanie. Informative, friendly, and efficient!

We have been treated very well at this public storage. Recently, we needed another unit in the same building and the front desk was very good about getting everything set up very quickly. The young lady at the desk was very friendly and helpful!

I came in to transfer a unit and Ms. Erin helped me save a lot. She is the Best! Thank you!!!

Since day one I have been extremely happy with Melanie 😊 súper helpful, professional, and always willing to help! And if she doesn’t know she will find out for you I have been there for 2 years and I don’t have any complaints at all from North Fort Worth the best Storage placed around Check it out 😊

Very helpful and super friendly. Facility is always clean and safe.

Great customer service! Very clean!

Needed to transfer units. Erin was amazingly helpful!! Great customer focus, friendly and knowledge about what would work for our needs. Facilities are always clean and well maintained. Would highly recommend this location.

I have been a loyal customer for the last four years, always paying on time and never having any issues. However, I recently received a move-out notice for my unit, which I had paid for and left unlocked intentionally. I did not inform the office in person or online that I was moving out, as I was still using the unit. I received a phone call from them earlier today where they threatened to send my account to collections if I did not pay the balance, but they hung up on me after I asked them to wait for a moment. I called back several times, but no one answered. I disputed the charge with my bank, as I felt that I was unfairly removed from accessing my unit. I’ve been trying to see where it is required for me to leave a lock on the unit or they’ll remove my access. I am very disappointed and dissatisfied with the way they have treated me, a long-term customer who never caused any trouble.

Melanie is the best. Super helpful and detailed. Easiest process ever thanks to her

Thank you so much Melanie!!!! You don’t know how much you save me time and a lot of work. I had off load my whole car and got in to the building. And realized I had forgotten my key!!! So happy Melanie came along because I shared how I’m a dumb dumb and forgot my key. And she offered to keep my stuff in this storage room. So didn’t have to load and unload my car again. Thank you again!! Best service!

Melanie is such a great person. Very personable and accommodating. Friendly and kind attitude

Melanie is extremely helpful and always goes above and beyond to help and explain. I would highly recommend this location or public storage in general. Thanks to my experience..

I've been a customer here for 6 months. Melanie is the best and easy to work with. I had a question about my unit and she explained everything and gave me some tips. Perfect customer service!!!!

This was my first time renting a storage unit and was unsure of what size I needed. Luckily Melanie and Sonya were there to help me! They were extremely helpful and had some of the best customer service I have seen in a long time.

Melanie is the best! Thanks for your help with my moving supplies.

Melanie, is the best property manager ever to be employed she very kind hearted an help me with all my questions with a big smile on her face she’s definitely the manger you are looking for when issues need to be resolved she will take care of you 100%

Great customer service.

Melanie was super nice & helpful at this location. Renting is easy.

The lady at the front desk is amazing. She gave me the best service.

Melanie was the rep I dealt with. Very kind, pleasant and considerate. Made the transaction very easy.

Melanie is always a great help. She has helped me multiple times and the service is amazing!

Our family has 3 units (10x10, 10x20, 10,10) and I am a disabled Vet. After 4 months the rate went up 32%, 20% & 57% and at month 13 the rates were up 66%, 31% & 73% respectively. My app to access the will not work to open the gate even after reinstalling it multiple times and the company disabled app access to leave the building forcing customers to get out of the car and manually key in their access codes. The Public Storage contract to get a unit states, rates are month to month and can be adjusted. Their internet price will get you to do the work to move into the unit then jack the price up knowing it is a royal pain to move again. When you call to complain about the rates, they will tell you market conditions will dictate the rate. There are lots of empty units in my building. Maybe we should be buying their stock since squeezing every last cent they can get is THE Public Storage business practice.

The young lady that was working Friday 8/18/23 Was very friendly and attentive to me as s customer. I have had the pleasure of meeting her when I first rented the storage out. Which has been a year ago. She is ALWAYS friendly service with a smile. 😊

A lovely and easy experience at this location 🤩

Melanie was really helpful! At a time in need she was literally a helping hand! I’m going to refer to this location for the future!

This place was great.... not so much anymore. I rent a spot with my roomate. Everything was fine for months. One day we come in to our unit and my whole hallway smells like a litterbox. I'm gagging by the time I open my unit and it absolutely reeks coming from the unit next door. Apparently the solution to stinky neighbors is to force us to pay extra to transfer all our belongings to a new unit and we only get a day to do so... Maybe don't come here if you don't want anything fabric you own to smell like cat pee pee and poo poo. Allegedly management can't smell it and doesn't care?

Melanie was awesome as she helped me with our move in and familiarization of the storage unit. Very nice and welcoming attitude towards her customer.

Great service, I've had a unit here for a few years. They have always exceeded my expectations of customer service. Melanie is a rockstar!!

Melanie was great. Showed me around and showed me a unit before renting. Place is super clean and well organized.

Thanks Ashley for the above and beyond service. She came through and won us over after a rough start. Happy to be a Public Storage tenant.

Every single time I go into the lobby at this location, Melanie is always there to help with anything I need. The customer service is great and this place is much more cleaner than the storage location I came from before. Been here since 2021 and I don’t see myself changing locations.

Melanie in the office is the absolute best! She was incredibly helpful and gave us some of the most useful tips. We asked about downsizing our unit after we move and assured us the process would be incredible easy. There’s bluetooth access to the gates and doors which is SUPER convenient! We’ll be here for awhile! :)

Melanie helped us with our storage unit!! She is wonderful. This is a great place to rent a unit.

Started out rough at this location but manager made it right for the most part.

Melanie is an outstanding Customer Service Rep. She helped us with guidance on Storage Unit. Thank you again for your A+ Service.

Melanie was very kind and helpful!

Most friendly and helpful staff at a storage facility ever!

(June 2023) Melanie (property mgr) and Steven are the best! We have a couple of units, and Melanie provided essential assistance with payment* and access**. *PS online rental system is not user-friendly in that it malfunctioned when we attempted to rent a 2nd unit; Melanie reserved the unit until we arrived to pay in person. **On a past Sat, access was prohibited due to roadwork on that street (a ridiculous, ill-planned mess on a weekend!); Melanie responded our phone call for advice by suggesting delaying our 2nd attempt to visit (that day) until the workers re-opened access in the afternoon (she spoke with the road crew!). She's always extremely courteous and pleasant, and will do her best to accommodate your storage requirements - Excellent customer service! And, the location is (new!), clean and well-maintained :) .

There's plenty of storages units available but when ever the management is on point is an awesome feeling. 👌!

Melanie and her team are awesome! We weren't sure which size storage unit we'd prefer, and they were super helpful in showing us a size larger than we had originally reserved. Their onsite security features are also top-notch. Would definitely recommend this location!

Steven was awesome and very helpful Got me a closer unit to make moving alot easier Place was nice and clean

Great place to store furniture. I had a inside unit and it was clean and well kept. Great Price and very friendly employee. I will go back again if needed....

Friendly and knowledgeable staff and clean facilities

Manager of this location is kind and friendly and super helpful. I have had nothing but positive experiences here! Thanks Melanie! You’re the best!

Everyone is the office it super nice and helpful!!

I just got a new unit here a few days ago. I don't normally have to go into the office but I was switching units and needed to return a lock and all of the employees were super nice and helpful. Inside the main building is always nice and cool and clean. Location is great as well!

My daughter and I were traveling from Missouri and she had to use the restroom! Ms Melany & Ms Pam welcomed us right in and allowed my daughter to use the public restroom! We appreciate their hospitality and friendliness!

The staff were friendly, patient and kind. I missed the original appointment and they never even mentioned it. They took the time to thoroughly walk me through the process! Great service and people!

Very polite and helpful!

Great location good staff and good prices come get u a good storage 😍😍

Nice new clean facility... Melanie the manager was very helpful with the whole process and explaining everything.. 👍🙂

Melody has always been very helpful and sweet wouldn't like to rent anywhere else

Melanie was very helpful and kind!

Thank you Melanie for the great customer service.

Quick and easy

Melanie it’s an awesome person and provided us a phenomenal second 2 none costumer service gracias melanie

This was such an easy process to get a storage locker online, and Melanie was so kind and helpful when I got on the property!

Great!

The android app rarely opens the inside doors which makes it difficult when you need to keep putting a 6 digit code in.

Awesome staff

I had a horrible experience with another public storage and accidentally left this 1 star on the incorrect P.S. Melanie, the manager at this location, called and remedied a situation that in way involved her with grace and understanding. SHE IS AMAZING! My sincerest apologies on the undeserved 1 star. All stars deserved for this location!

Awesome storage unit. Safe. Secure.

Melanie was so nice and fast. I was so impressed with her kindness

Nothing but fast great help! Exactly what I needed!

Best customer service. Steven and Melanie take care of everything you need during your reservation process. Melanie called and keep me updated on my reservation and Steven checking me in on arrival and made it super easy to understand the move in process. Great team!!

Nice and standard storage facility went in there for some boxes and luckily Stephen behind the counter was kind enough to help me

Went in the other day, I needed boxes and some tape because we are moving and The Staff Member Stephen was very helpful and attentive. He assured me it’s high quality tape and boxes 2nd to none…. I was sold (my wife is a bit of hoarder and let me tell you we needed some strong boxes for the amount of stuff she shoved in those boxes. Over great service from Stephen and when I need more boxes (I’m sure I will soon) I’ll be stopping by again.

Great service! Always available when I need help. Clean. The property manager Melanie is the best!

Property manager very helpful and kind. She made everything easy going it was quick and fast highly recommend coming here.

Melanie was very helpful with my storage needs and wonderful person.

From customer service to even helping me with a few things from my unit I couldn’t be more greatful for Stephen and this public storage location . Love the people , love the price , love the company . Great people to trust your valuables with .

Really Clean space! Kind and helpful receptionist!

Wonderful people. Been here for 3 years. Very helpful and always kind and friendly

We are very pleased with this storage facility. Today we were checked out by Melanie…she was so hopeful and made checking out a breeze. Highly recommend!

Still, highly recommend!! Melanie was very professional and helpful! Andria & Patience were very helpful! Great place to store your stuff!

Melanie is hands down the best! She is very knowledgeable and personable with the people she comes in contact with. She is a great assets for your company!

Love this place very friendly service

If I could give it a 0 star I would. My account was restricted to where I could not go into my unit only during office hours. In my attempt to move out of this unit, I was told that if I wasn't out by 5pm I would get charge another month's rent. I believe it is unfair to the people who have jobs and are not able to get to their unit until after 5pm and I had to take a partial day from my job to deal with this in which it has not been resolved. This rent here has gone up drastically to $300 plus dollars. The employee would not provide me with the District managers last name or a phone number for contact and I was told that the restricted access was placed by the DM Kayla. I would not rent from this location ever!

Melanie was phenomenal. Very friendly and super helpful. Easiest experience I’ve had getting a storage unit.

Melanie made it quick and easy. Explained the lock system and overall simple process!

I had a great experience with Melanie, the property manager at Public Storage. She was very friendly and got the storage unit I needed quickly. She provided detailed instructions on how to use their app and elevators throughout the building. I am very pleased with the entire process from the superb customer service to the quality of the unit!

Wonderful facility. Melanie was super helpful and made the experience very pleasant

Bare in mind this place is almost in the middle of nowhere, and the following review will be of interest to anyone that's had a long drive. The good. Its cleaned well, and has working a/c. Has security cameras in every corner. You have to put your code in everytime you breathe. The bad. Toilets are NEVER open to customers although you have to type in your code to get through any door or elevator. There are 4 toilets in the building I used. 2 down stairs and 2 on the 2nd floor. I inquired why the toilets are locked. I was told bad things happen. So they would rather lock every customer from every bathroom than check their security system of who used what code to get through that area the time the "bad thing happened"? I mean security cameras and pass codes are there for a reason right? If they lock EVERYONE from them all the time, Why not remove the toilets completely instead of giving false hope or advertising they are there at all??? On this alone and the weak none caring explanation when enquiring about this to staff, I give one star.

Melanie was awesome!!

Nice clean establishment. Melanie was very kind and I'm happy with the experience.

My husband and i had the pleasure od speaking with melanie and she was very helpful with any questions we had. The facility was immaculent. 5 stars.

Was a clean and very friendly establishment. I had the pleasure of meeting with MELANIE, who went above and beyond to assist me in my every need. She was extremely kind and very informative. Im very pleased with this location and majorly impressed with the customer service the employee provided.

Great entry prices and wonderful informative service from Tim at the front desk.

Edit: I ended up getting a call back around 12:10 and was able to get into my unit shortly after. I will say this facility is very nice. It is kept clean, the elevators come in VERY handy, and they even have good quality flatbed carts to help unload items. For this reason I will change my rating from 1 star to 4 stars Went in to check in/move in to a storage unit I had purchased the day before, arrived during their business hours at 10:41am, the doors to the office were locked and then proceeded to wait in my car for 30+ minutes with no sight of anyone working there. Called a few times and left a voicemail after 30 minutes of waiting. I understand someone may be out giving a tour of the units.. but 30 minutes with not a single other person in the office, quite inconvenient. I then called back an hour after leaving to see if anyone was finally in the office, as I needed to drop some things off in my unit so I could go get something else to put in my unit, and once again nobody answered. A little disappointed in my experience so far with this place and just trying to gain access to something I have already paid for.

Clean and well organized. Melanie always answers all my questions and made the contract and move-in process super simple!

Hours are not accommodating to customers who work late . They should be open til 10 or 11pmnfor gate hours. They are not flexible with the gate hours nor do they allow 24 hour access during your move. U-Haul has the best gate hours and 24 hour access. Strongly recommend staying away from here if you work later hours than normal.

Melanie was amazing extremely informative and made the whole process an enjoyable experience, highly recommend using public storage on 10555 N.Freeway definitely an amazing experience

Vickie was very helpful! Asked many questions and she answered them all with excellent quality and excuded excellent customer service. Thank you!!

Really nice just don't be late.

Vickie was so helpful and got us hooked up

Thank you Vickie for all your help today!

Would highly recommend this Public Storage location. Very clean and staff is very helpful. Melanie was great and made things very easy for me even over the phone before I came in.

Vickie and her team are awesome. They were helpful through the whole process of moving and out.