Public Storage Self-Storage Units at 1601 E Belt Line Rd, Coppell, TX

Is anyone available on the front desk or is this closed or is it open when there are some new people and not available next day Someone pick the call

This location is so unprofessional there is never no one n the office or no one available ever I’m definitely not recommending this place because there is never anyone there

Monika is amazing and helped me right away! Very knowledgeable! She has a great attitude and can not rave enough about her!

I have been using storage units since I sold my 5 bedroom home awhile back. Since then, I've used several different places, but no one has compared to Monika, the manager over at the Coppell location. I had explained to her that I was in a 50 ft unit elsewhere and could no longer afford it. I had decided to get a unit closer to me and one that was AFFORDABLE. I was tired of some of these others raising their fees repeatedly and making us all move yet again. Monika was understanding and helped me find the right size for the right price. She has been genuinely caring, warm and compassionate, and extremely helpful to my situation. She offered a lot of valuable insight and is very knowledgeable. She knows her job well and is excellent when it comes to customer service. Monika goes out of her way to find the right unit for us. I may have to even get another unit there, but knowing that Monika is there, I feel good about it. I can tell that she works really hard to solve any problem as she answered all my questions and returned all my phone calls. The property looks very clean, so I don't understand why other posts have made comments about a rat problem? I haven't seen any nor have I had any problems in my unit for first month there. Maybe it has been permanently taken care of by the owners, but either way, I plan to check on my unit weekly. Overall, it was a pleasant experience all thanks to Monika. Btw, I love the phone app to access the gate! Nice touch!

Monika is very nice and knowledgeable. She made the check in and out process easy. The only downside is that insects have easy access. When cleaning out the storage, I noticed dirt in the back leading outside (maybe concrete)

Used this place to stage for an international move, the operator here Monika was amazingly helpful on every part of the process! Can’t recommend this place enough if you need some storage.

Monika at the Coppell location is awesome! She is very friendly and helpful.

Fantastic Customer Service. I went into the Coppell Public Storage with an issue regarding an invoice. Monika was so pleasant to deal with and she handled the complicated matter with determination, patience and kindness. She is a real GEM of an employee. I would highly recommend this Public Storage.

Monika is very friendly and takes time to explain all options and I wish I can give 10 star review.

Monika so sweet and helful. Thank you very much

I've stored my belongings at this facility for 6yrs now not to happy about the rising increases over the years went from $70 to now $268. The staff have always been helpful. The latest MONIKA has been wonderful she goes out of her way to fix a problem at the storage. God bless her they have a true gem 💎

muy bueno

La Señora Monica es muy amable y servicial, recomiendo este lugar 100%

Great location!! Monika is excellent customer service, friendly, professional! Very clean property!

Monika provided great service, very thankful to have used this facility

I rented a units for several years due to the C19 pandemic. Staff was very helpful with affordability and rate changes over the years. Recently moved and got out my items. There were some logistical obstacles due to my work schedule and monthly renewal however again staff helped me out greatly. VERY SPECIAL THANKS AND APPRECIATION TO MONICA, SHANNON AND TONYA for their follow up and taking the extra steps to assist me with some unpredictable circumstances completing the move

Wow! What an awesome and amazing experience! Monica at Public Storage really helped me to have a smooth transition in choosing the right size storage to protect all of my belongings. I have peace of mind in knowing that, I made the right decision to bring my business to Public Storage! Thanks Monica for your help, I greatly appreciate you , for going the extra mile and making , that ,I was completely satisfied with my decision. 😃👍🏼❤️ God bless you! Patrice🙏🏼❤️😊👍🏼

The staff here is what makes the difference with this Public Storage Facility. Monika was absolutely amazing in helping us find the right unit and even a discount. She goes above and beyond with customer service! Highly recommend this Public Storage.

Monika was kind and helpful!

Great storage spot, I have 3 units currently. Access is easy and staff is friendly. Monika will take good care of you!

I'm wondering why owner only replies to the positive comments and ignores the ones that show horrible storage damage?? Now, I'm worried about my stuff that is there. Unless I'm missing it, but I don't see any acknowledgment of the rat damage photos or comments. Isn't someone there supposed to handle that stuff? On another note, here is another shout out to Monika to add to all her other good comments: she's very diligent about calling to remind of payments due and offering to check on options every time the owner raises the rent. She does try to get you out of tight spots and does as much as she can for the role she plays at this particular storage facility. I'm going to give a 4 star for now and hope my stuff is okay??

Monika is great. Super warm and friendly and was willing to go above and beyond to help me.

Wonderful location, very clean, great place to store your belongings. Monica was very helpful getting me my storage space.

The manager is such a nice person and very helpful

Great place really clean and well kept. The people there are really friendly. Monika, you're best!

Monika was helpful and made my transition from Kansas City to the Dallas area smooth and less burdensome. I appreciate all the help they provided.

Monika helped me and was amazing! I highly recommend her and her service!

I was having some issues reaching someone at my unit’s location so I stopped into this location to ask for help. Susan was very kind and helpful in answering my questions and offered to be my point of contact if I needed anything from here on out. Thank you Susan!

Thanks to pleasant and helpful management; Monika, our move in was simple and hassle free. Will see you in the future. Thank you

Very good price and very good customer service.

Monika was very helpful when i made multiple visits to come get boxes for my move out. She is a great loving employee!

I came yesterday to look for a storage for my boat even though I wasn’t able to find the right size Monika helped me measure all the doors to see if I had enough clearance. She also called other public storages to check the clearance. I wish I would have foud something at the Coppell location because the staff is amazing and they go above and beyond to help us out.

Honestly the cleanest storage I been to and the space is amazing. Monica really helped me a lot. She guided me to my storage and made sure I was taking Care of. Thanks Monica

Monica at the Public Storage in Coppell, Texas was amazing! Had a great experience with her!! She was very knowledgeable, very helpful for me (I can’t walk well and she was so kind to help me) and she had way above customer service skills!

Monika is a delight to work with. She was very helpful and friendly. Would definitely recommend this location for storage needs.

DO NOT USE THIS STORAGE FACILTY! All of my appliances/belongings were RUINED by rats and water damage. Monika in the front office told me I should've been checking in on my unit. As if I can come from out of state to do so. Not only that, but I paid $250/month to TRUST that my belongings would be protected! The insurance policy "caps at $250 for rodent damage" when there was thousands of dollars of damage!

Monica was amazing. She helped me find the perfect storage and was very patient with me. We looked though 10 plus storages to find the perfect one and give me a great deal. Her politeness deserves 100 stars. Thank you for all the help

Monika at this Public Storage location (1601 Beltline Rd, Coppell, TX) is an excellent person, willing to help customer. I will give her 10/10 star rating. I am very much satisfied with the service provided by her.

Monika has excellent customer service , she help us a lot to find the perfect unit for us, the storage was so clean

Monika is the best! She went out of her way and worked after hours (on Easter Sunday) to help me with my storage unit. Excellent customer service!

Avoid this place like the plague! TLDR: extensive rat damage destroyed most of our belongings, the manager Monika will end your rental unit (and likely sell your things) on the word of a stranger and will then cuss at you and call you names when they mess up. Absolutely brutal treatment. Ultimately we paid (an ever increasing amount of money) for the majority of our belongings to be ruined by rats which they clearly knew about when they raised the cost of rent but failed to inform us of. Anything that wasn't destroyed had to have every nook and cranny sanitized to avoid bringing diseases into our new home and to our pets. This took countless hours and delayed our ability to move. When we opened our storage unit after a few months, we found our belongings covered in mummified rats, rat feces, rat pee, furniture chewed up by rats and bodily fluid from rats decaying on our stuff... as well as rat poison which also ruined some of our things. They had come into our unit and put rat poison on our furniture and never told us a thing in the same months that they had raised our rent. The rats had even gotten inside our washing machine and chewed up the insides rendering it beyond repair. So many of these items were heirlooms and irreplaceable. I tried to inform the manager, Monika, of this and she just said that Dallas is covered in rats and to contact the insurance they required us to have. I have multiple family members with storage units all over DFW and they have never experienced anything like this. The insurance would only cover about $150 which paled in comparison to what was lost. Monika asked us if we would be out of the storage unit that day. We let her know that due to the extent of the damage we would likely need until the end of the month, which we had already paid, and would let her know personally when we were done. Later that day, we got a message that our storage unit had been closed out and that we needed to bring them our keys... Which made no sense because we made it clear we would still have things in the unit and had not advised that we were done. Again, the unit was paid for until the end of the month, a few weeks away. We called them back and the manager, Monika, reported that someone else (not us) had allegedly told her that we had moved out. Had we not followed up, the remainder of our things would likely have been sold by the facility without our knowledge. I responded that it probably isn't a good business practice for a storage facility to close out a paid for storage unit without the approval of the unit renters simply because of the word of a random person. Monika then cussed at me, called me stupid and a smart a**. I was gobsmacked. We had lost nearly everything and had been frank but polite through the process despite their negligence and the manager had the gall to cuss ME out and insult ME?! I wasn't able to find any contact info for anyone above her so it seems leaving a review is the only way to share my experience. I hope the owners of this business see this review and consider a new manager as Monika appears to be a huge liability, should anyone less forgiving than we are experience the same thing. We didn't even ask for a refund, although I do believe it would be the right thing to to do. We are fortunate to have family members who could give us some hand me down furniture but we had to basically start over. We would have been better off had we donated all of our things instead of renting a storage unit here. Someone less fortunate than us would have really suffered from this event. Truly, shame on this location! The level of cruelty is unmatched and I have never been so horrendously treated by a business and I hope that no one is ever treated this poorly by them again. Looking over the positive reviews, a lot of them, particularly those complimenting Monika, appear to be fake. Definitely look elsewhere for storage of your belongings.

Monica is amazing!!!! She is the best manager there is ❤️ She is very helpful and patient with customers. Highly recommend this location

MONIKA SO VERY SHE IS SO WONDFULER BEST PERSON IN THE OFFICE.THANK YOU

Great place and great management

monika was so helpful i couldnt find my unit and she got it all sorted for me and was very friendly. great manager! definitely will be a return customer.

Monika was awesome. Got us taken care of easy peasy! Thank you!

Monika did a great job!

Monika was so helpful for my move out and the multiple visits I would make. Always wanting to make sure that if there was anything she could help us out with just to let her know. It was a wonderful experience keeping my belongings at this storage facility. Too bad we had to move an hour away otherwise we would still be with her.

Terrible place. There were vermin feces in my unit and the staff were not holding themselves accountable. Never recommend.

Monika took very good care of us!!!!

Monica was excellent in helping us move in. Hopefully my stuff remains safe. There was free insurance for me for 30 days!

My experience here at Public Storage was fantastic! Monika made our experience securing a new unit super easy and was extremely helpful. Everything was nice and clean as well! Overall was great!

Monika was very helpful!! Hope PS Treats her with a bonus.

I recently visited Public Storage and received outstanding service from Monika. She was professional, friendly, and went above and beyond to help me find the perfect storage unit and made sure every detail was thoroughly explained. Despite being busy, she patiently answered all my questions and made the process stress-free. The office and the building I visited were super clean and organized. I highly recommend Public Storage!

Went online to reserve a unit, needed up being to far from my home. Went to talk to Isabel at the location that the website routed me to so I could suspend my contract. I ended at a public storage closet to my house. I wanna thank Monika for helping me get into the right storage unit. Thanks for showing the different sizes. I was super lost and she helped me. I would recommend

Muy bueno

Monika went the extra mile and found me a good unit, then helped me transfer to an even better unit in a simple and direct way.

Monika was very helpful and kind. I switched here from the Public Storage from McArthur Just becoz of Monika

I've been a customer here, rented unit for 3yrs+. Best experience. I would like to thank Monika today for reviewing my account and setting up the best deal going forward under a long time customer. Thank you Monika!!

Friendly, easy access, good security, clean facility... Thank y'all and special thanks to Mrs. Monica over there for being so helpful!!

Monika was nice and helped me settle in. Thank you again for the good customer service.

Monika was amazing to work with when moving to my new storage unit. She mops the unit floors, she's often on property and making sure to keep the property free of trash and unnecessary debris. There was an issue with the previous tenant's small animal, and she took care of that completely. The unit was pristine when I moved in. She actually likes working with people, which is great for Public Storage.

I love this location I'm very happy I decide to store my things here. Monika is super friendly, very professional, and extremely helpful. She goes all out to help customers making sure that they're satisfied with whatever issues that they called about or come in person with. She tries her best to solve it. She is such a wonderful person. Thanks Monika for all your help. Truly appreciate all that you do.

My name is Ron and i have been a customer since summer 2023. Access to the property and my unit was very good. What made my experience great was the property manager Monika. My first encounter with Monika was a couple of weeks ago when she rode by my unit in cart and complimented me on our neat and organized my unit was. I recently met Monika again to discuss a recent rent hike and Monika advised me on my options. My last contact was with Monika today during my cancellation and i am sadden i will not see Monika again. Monika is a wonderful and warm human being, down to earth, with great interpersonal skills and Public Storage should use Monika as their prototype for promoting their product. Please take the time to thank Monika on my behalf.

Monika is always very helpful. She keeps the property in excellent condition, got the gate fixed quickly when it stopped working, sweeps and mops units before being rented. I have rented a unit there for several years very happy.

Monika is new to the place But she is too good , helps me with my accounts and she is super experienced manager.

Monika, she was awesome in everything that she done to help this little senior citizen out on today...I wish you all had more csr representatives like Monika....She have made my day... ❤️❤️😁😁

Monika was very helpful in assisting at the property.

Monika was awsome, she was extremely professional and friendly, helped me understand everything. She deserves 5 stars...

We were greeted by Monica. She gave us thorough information. We were glad to see the office was open on Sunday morning with a live person. All my questions were answered. Customer service is very important to us. We were in a hurry and will be back next week.

Monika is very rude claims to be a manager I asked for a higher level personnel and she hung up in my face ! She’s very disrespectful and needs to find a different job! Hopefully someone higher up sees this and can contact me ! I’ll be calling corporate now !

I worked with Monika public storage coppell incharge. She is really good and helpful to customers.

Worst customer service, worst property management. Present team don’t respond to complaints, doesn’t answer, don’t call back. And now we are waiting at the office for more than 30 min, no one at the dusk.

There’s not usually anyone at the property but finally got the DM Alex and she was prompt to answer and handle my issue. Only reason for the 5 star review

I’ve used Storage 5x10 recently (July and Aug2023). I was able to fit my one bedroom stuff (two beds[1queen+oneking size] and few boxes as shown in attachment. There have been Rats moving around and u can hear them when u visit storage. They didn’t cut open my beds, but used my all boxes and beds as toilets. So worst smell of urine and other. I have to throw beds and bed sheets away due to unbearable smell. *If u love rat smell, then U would be delighted here.

Had my mothers things here for over 9 years I tried calling for 2 days and got no answer so I finally left a message which they called the day before the unit went up for auction but since I didn't get paid until 3pm the next day I lost the unit. Had just a little bit to pay and within 6 days it went from 116 up to over 360 bucks. They make sure you loose your unit. Shady people work here.

Such a terrible experience over the past couple of days at this site. I didn’t realize that they don’t prorate at P. S. and so I got my stuff moved out on Wednesday, May 3, 2023. I called customer service to ask if they could prorate the amount for me and they said that they don’t prorate according to their contract. It would’ve been nice if the associate at the front desk would’ve told me that I still had 27 days I could’ve used, but he didn’t. He just let me close my unit out and walk away. So, the last two days I’ve been trying to ask a property manager at this site if I can have my unit re-opened up since I paid for it. I want to put some stuff back in it and use the rest of the 3 1/2 weeks that I’ve paid for. But, to my dismay and other customers’s dismay (other customers have been showing up at this site the same time as me as well), no one has been at this property for the past two days. Also, some people at customer service tell you one thing that you can do to get help and then when you call back and get a different customer service representative, they act like they can’t do what the other person just said that they could do. So, people aren’t on the same page within the company and you’re ghosted with customer service representation at the physical locations. (I drove over to the MacArthur Blvd location and no one was there to help me either). Something is seriously wrong with this company lately!

Rent way to high. Some units flood ruining stored items

Thank you Brian ! I must say that he exceeded my expectations in every way possible. From the moment I walked in, he greeted me with a smile and was eager to assist me with all my storage needs.His professionalism and customer service skills were impeccable, and he went above and beyond to make sure I had everything I needed. Brian was very patient and understanding, and he assisted me with some challenges I had regarding my previous storage.His knowledge of the facility was impressive and he took the time to explain everything in detail, making sure I had a clear understanding of the options available to me. I felt confident in my decision to rent a storage unit from Public Storage, thanks to Brian. Overall, I highly recommend Public Storage and working with Brian for all your storage needs. He made the entire process stress-free and enjoyable. Thank you, Brian, for your wonderful experience and outstanding customer service!

Be wary of a 5x10 the unit is actually 5x9’3 but they call it “approximate”. Everything else is fine, but as soon as I no longer have an immediate need for this unit I’m cancelling. You don’t round up 8 inches

Clean and Safe Environment 🤗

This is a great location on Belt Line in Coppell.

Tee was great with her help. Confused and made the transaction to transfer smooth and easy

Fantastic help when the place down the street was closed! We are now Public Storage fans. Holly was quick, precise, and helpful.

Great place. Tee was a very helpful, friendly person.

Super convenient and easy process

Tee was great. Thank you for your prompt service and making this an easy experience

This review is a shoutout to the Manager Tee. She was amazing, friendly and provided wonderful customer service to us. Over the last weeks, we have used three different storage units, ranging from their smallest option, the 5x5 to their 15x20 option. She has been nothing but helpful in assisting us with our move in and move out from each unit based on our fluctuating storage needs. It was my first Public storage experience and I have to say that this location gave me nothing but positive vibes. Tee is gem and should be valued and appreciated for the care and standards she has for her customers and others.

Thank you for being so helpful with my rental. Tee was great.

No one was there for an hour so we had no one to help us . You can't even use their dumpster without paying. Horrible service.

Tee was amazing , she helped me so much with a small i conviene I had. Thank you guys so much as well as the other 2 employees. 10/10 recommend !

Tee was awesome. So impressionable and helpful. Very nice and made everything right with our first time renting a storage unit.

Tee was great. Thank you for your help

Tee was very helpful, professional and knowledgeable about the property in renting units. Came in for information but will return to rent.

My experience with working with Tee (Property Manager) at the Public Storage unit at 1601 E Beltline Rd, Coppell, TX has been exemplary. Tee is knowledgeable, professional, courteous and quick to help where she can. Tee is a rock solid valuable employee in my book. The property is clean and well maintained.

Highly recommend this location! Kaylah and Tee were really helpful and accommodating. They made a stressful situation a great experience for us. Both our booking and cancelation went very smoothly thanks to them.

This company will raise your rates without notice. Won’t call back to give you update about your bill after speaking with someone. Then will add other fees as your account while you wait for a response. Do not use them there are other companies out there that will not treat there customers like this.

Tee is always great with her customer service. Thanks girl

Tee was extremely helpful during my visit today. Thank you so much for a seamless sign up for my storage unit.

I was helped by Kayla. She was very friendly and got me a unit in no time!

Kaylh & Tee we’re great! Thanks for the help, would recommend!

This place is awesome! Tee and Kaylah were very helpful in regards to the rental process. Very clean location.

Kaylah and Tee were very helpful in making my reservation. They helped me with all my questions, would recommend them to anyone!

Tee gave great service. Thank you for your help and getting me in to a storage space.

I am posting this to give Ms. Tee some much appreciated recognition for her help with my accounts. She went above and beyond and took the time to help me with the problem that I was having, she could have said I can't help you with that...but she didn't and I am thankful to her for helping me. Ms. Tee, keep on being a Blessing to others and GOD will continue to Bless you.

Ok

Tee and staff has always been helpful with questions i have and with my transfer.

Great storage space for anyone looking for a safe place to store your stuff!! Also the customer service that Te (the employee) gave me was excellent and diligent and made sure all my questions were answered and that I was taken care of. Great job Te!! Highly recommend!