**ONE STAR — Absolutely appalling management and customer treatment**
I would give this place zero stars if I could. My experience with Public Storage on McLoughlin Blvd has gone from frustrating to absolutely unbelievable.
First, the billing issue. I pay extra for 24-hour access to my storage unit. I added this service on September 28 and was charged the full amount. I specifically called to confirm how the billing would work because I assumed the charge would be prorated. I was told it would be. Then I was charged the full amount again and told that the service is month-to-month and is not prorated. Had I been given accurate information in the first place, I would not have purchased it under those circumstances.
Then came the incident that turned an already frustrating experience into something much worse.
On my one day off from work, I was spending time at my storage unit preparing belongings for a sale. I had a lot to do, and I was using the facility for exactly what I rent it for: accessing my own belongings. The manager on duty decided that I had been there too long and told me the district manager would be contacting me.
I pay extra for access, and the facility advertises unlimited access during gate hours. Nowhere was I aware of some arbitrary limit on how long I could work on my own unit. When I questioned the situation, the manager argued with me about whether I had 24-hour gate access. If I supposedly wasn't permitted access, why was I able to enter?
But the most outrageous part was the manager telling me I couldn't live in my car and claiming she had watched me on camera and determined that I was living in my vehicle. This conclusion was completely unwarranted. I had been at the facility in at least three different vehicles. I have a home and an apartment. I was spending my day off preparing for a sale. The manager made a personal assumption about my life and chose to confront me about it instead of speaking to me like a professional.
And what happened next? **Public Storage TERMINATED MY RENTAL AGREEMENT AND GAVE ME THREE DAYS TO MOVE OUT.**
Read that again. After a dispute involving billing, access, and a manager's completely inappropriate assumptions about me, I was given three days to relocate my stored belongings.
The escalation is astonishing. Rather than having a reasonable conversation, clarifying the actual access policy, or addressing the billing dispute, the situation ended with the termination of my rental agreement and an extremely short deadline to move my belongings.
Customers pay for storage because they need a secure place for their possessions. We should not have to worry that a billing disagreement or a manager's personal assumptions could turn into losing our storage arrangement with almost no time to make other plans.
This is not how customer service should work. The manager's conduct was hostile, presumptuous, and deeply unprofessional, and the decision to terminate my rental agreement raises serious questions about how this facility treats its customers.
I am escalating this to corporate and expect an explanation for the billing discrepancy, the manager's conduct, and the decision to terminate my rental agreement with only three days' notice.
**Think carefully before trusting this location with your belongings.** You may be paying for storage, but apparently that doesn't guarantee you'll be treated with basic respect or given a reasonable opportunity to resolve a dispute before your rental arrangement is terminated.
Nice people to work with. Jennifer made it easy to talk to and is very helpful in what she knows about.
Kelly was very understanding, but It just turned out OlI didnt need the storeage after all. I didnt even open it or look at it.
They have raised the rent of our 5X10 unit 100%.in 3 yrs time. Once we can empty it we will never rent from them again. And just FYI...they don't warn you of the rate increase. It's ridiculous and unnecessary to charge so much for such a small unit.
Public storage is a very professional first class service.
Larry Parrish, 9/27/2026
Great personality and a great member of your team crystal from McLaughlin
Crystal was awesome, made getting a unit fast and efficient.
They will steal your money and not care at all no matter how many times you go in even if you never used the unit… do not recommend at all. They’ll tell you the district manager is going to take care of it NEVER happens been dealing with this for two months
Fantastic experience. Great customer service , friendly, knowledgeable and made the whole process easy to understand and work through all of my questions.
I felt confident in my knowledge of all the things I needed to know. I would recommend to everyone.
Krystal is the best she always helps me with whatever I need
Great customer service by Crystal at this location. Thank you.
Thank you Crystal :) fantastic customer service!
Crystal took amazing care of us!
Crystal was fantastic! The space is convenient affordable and well-maintained. She made sure to talk through all my questions to help me find the unit the best fit my needs.
You rock Crystal!!!! Thank you for everything!!!😊
Thank you for your amazing support Crystal😊
I’ve had a great experience - Crystal made the process really simple and was extremely helpful.
Definitely recommend using this PS!
Crystal did an amazing job with assisting me with my questions and concerns ! Best employee hands down .
Crystal is amazing. Public Storage is lucky to have her as an employee!
Great facility! Amazing manager!
Crystal was wonderful. We had a lot of fun getting this unit.
Crystal is doing a fantastic job!!!
They offered me a great deal, $38 a month. Checking my statements 6 months later it turns out they jacked my price to $95 after one month and $135 after 3 months. For a 10' X 10' footprint. Effectively stole $500 dollars from me.
Thanks crooks!
Crystal was very helpful with payment information
Very nice 👍 Chrystal was very friendly and helpful.
Crystal is knowledgeable and friendly, and is extremely helpful. Good employee!
You have a great employee in crystal there.You go.She took care of me today.Everything was great and
Crystal was awesomeness in her job
Crystal was really helpful with everything. Thank you so much!
Crystal is the best, she made everything smooth for us getting set up!
Crystal was super helpful! She was very transparent and was able to explain prices, as well as any details we wanted to know regarding our storage unit. I would always recommend this location for storage and any outdoor public storage as they seem to be the easiest fit for unloading into.
Was easiest thing I have done
The manager Crystal she solved my problem in minutes of me bringing to her attention. Thank you again !!
Really Appreciate The Excellent Customer Service From Michelle & Cyrstal. Really Recomend This Company For Your Storage Needs Absolutely.
Wonderful help from great people. Neva has been great help! The units are clean and a great size. But they will jack up the price unbelievably if you stay too long…
If I could give her 20 I would.
I am very pleased with the service that I have received at Public Storage. Neva, the manager, was very helpful and informative regarding this storage site. The accessible hours are better than most locations in the metro area.
The facility, and easy to locate.
The biggest plus factor is that the facility is all floor level and the storage units are all easy to unload your stuff right from your vehicle straight into your unit. No needless walking thru a large multi level maze.
Lady living on premises was helpful & even helped me move some things out of uhaul into my unit. Unit was affordable,
Great technology easy access and cheap and clean!
Was very informant and did a amazing job and was very fast and efficient
Haven't had any problems everything's been fine thank you
Neva was great vary helpful and friendly
Neva was very helpful and knowledgeable about public storage. I can tell that she would easily be able to diffuse the stress that comes from moving. I really liked that she wasn’t pushy about reserving and renting. She really likes what she does!
Fantastic, friendly and patient service. Great pricing. Neva is a great person to work with!
Neva was very accommodating and helpful with my storage unit rental. I appreciate her willingness to help me get this all taken care of as quickly as possible.
Michelle and Neva are so awesome!!! They are so easy to work with and very accommodating. Thanks for all your help both of you!! :)
Our experience with Neva was excellent. She was very helpful and explained everything thoroughly.. We would recommend our experience to anybody.
Service was wonderful. It was very easy and pleasant too deal with the representative here. I would suggest it from my friends.
Neva is very helpful and knowledgeable.
Great service - I was having difficulties paying for my reservation online. We called, got ahold of the store in Gladstone. The man there (I didn’t catch his name) was sooooo helpful! It took some trying but we finally got my reservation squared away. Then came the issue with the gate code. Long story short, this man drove to the other location behind us to make sure we could get into our unit! Honestly, that service alone made the whole hassle forgivable. 10/10 to Gladstone guy. I really wish I caught his name.
Love this place Neva is the best
Where do I begin about this place. Approximately 1yr ago I moved in to a 10x15 space advertised for 180 per month. Currently advertised on website the same price Currently.
During my tenure they have raised my rates twice more than doubling the price at 411.00 per month. A few months back i requested to move to a smaller unit by way of calling the manager as I no longer needed that large of a space. What should have been a simple process was anything but. During the phone call I was told that I need to do it online as the price through the manager is more than online, weird pretty sure thats illegal!
I also found it weird that every time I was there the manager would drive by in her car and look to see what's inside. A bit scandalous wouldn't you say?
Moral of the story is if you enjoy Comcast business model of luring you with reasonable pricing than aggressively jacking up your rates in attempt to steal your belongings than this is the place for you.
Neva was amazing!!! Very helpful and kind we will definitely be back!
Neva at Public Storage in Milwaukie off McLoughlin is super helpful and knowledgeable. She’ll help you get the best deals.
They are awesome and very friendly
Very helpful very professional and helpful glad we rented from her
Great and friendly. I picked up a locker that I won in auction.
They were very accommodating and gave me a nice clean unit and my stuff feels safe. Neva is a great manager who lives on site and really keeps a clean property. Would recommend !!!!
By far the best maintained property in the area. Clean units. GREAT prices and constantly running discounts for units.
Staff is super helpful and kind.
I love this place! And Neva is amazing!!!!
great place plus amazing customer service and support
Very informative and helpful. Good place to store
My mother uses the Public Storage in Milwaukie, OR. She has been pleased with the facility, but especially appreciates the service. She worked with Dee and had a great experience.
Neva was fantastic and so helpful. I would have been lost without her help. Absolutely top notch customer service
The manager at this location is extremely professional And pleasant. I look forward to doing business here in the future.
Neva was very kind and helpful with helping me transfer units to help with my storage move.
Neva was very amazing very helpful and friendly. I would recommend anyone to her propertys.
I am moving from one public storage to this one due to cost and gate hours. I paid for a month at both locations so I could organize my things as I am downsizing my unit by half or more. It's taken some time trying organize everything to fit, I left the old place after gate hours after losing track of time, however when I called to get out they were opening the gate at the new location so they called me the next day stating they were putting me on restricted hours due to the amount of time I've been there. Even after explaining why and moving and that I need to be out of the other unit by June 1st they were unwilling to unstrict my hours so I could finish this move ( 1 week left of the 30 days I paid for at both locations). Very unprofessional that they refuse to give me the month I paid for at both locations to get my stuff move in and in an organized way so i can easily find things whenI need to come grab something.
As always professional and efficient. Trying a new location and their service is great.
Always helpful and clean and safe
Last time I rented a storage unit I had to stand around for over an hour, before they could check one out for us. This time I rented a unit took like 5 mins, without even stepping into the office did it all online recieved the gate code the night before move in dayand a lock was waiting inside my unit. Never once did I step in the office
Excellent service and organized
Do not rent from public storage. I was told my unit was $180 a month from the lady on the phone, because there is never anybody at the storage units to help you. The highest priced storage units in Portland. $250 a month for a 10x10, I found a 10x10 a months later for $120. They will tell you one price and charge you much more the next month. Do not rent…
Neva was extremely helpful!
Neva at the McLoughlin Blvd. Facility was amazing. She was very helpful, well informed and made changing units quick and easy
excellent service. had issues with app, was able to get in with help from neva.
Quick and easy service. Neva helped me out! Public storage is the place to store your belongings.
Wonderful! So helpful and friendly and efficient.
Neva was so incredibly helpful and had the best attitude!
Very nice customer service
What an amazing experience. Neva was so help full. We got moved in 24 hours to a smaller unit!
What a blessing she has been to me and my family!
Quick response from a message also 😊
Neva and Julie are the avails best, so so helpful 🖤
Neva was so helpful. Unbelievably kind. She got us all set up with our storage unit. Looking forward to many years with you. Mrs. Hemphill
Neva, what fantastic to work with and was SUPER helpful!
Neva went above and beyond for my family
Great honest people that manage this place!
The gal who managers this location is great! Super friendly & helpful
Super easy to rent from here
Neva has been terrific. I am in process of moving out of my unit and she has been very helpful. Also the property is tidy and well maintained.
If I could put zero stars I would. I will never rent a storage unit from this place ever and I will be letting my friends and family know to never rent from this place. It makes me angry that my daughter & her fiance have had their storage unit broken into 3 times. The 2nd and 3rd times happen this year within months of each other and things were stolen and the manager did nothing and their rent was raised after it was broken into. The things that were stolen can't be replaced and are sentimental. It's disgusting that people have no respect for other people's things and what those things mean to them... I pray that the person is caught and the things can possibly be found.
Noticed someone tried prying our door open and also tried burning the lock !!! This place is not safe at all !
horrible service. constant break ins. never go here
Don't rent a unit at this location. A string of robberies at multiple units and their response is basically a shrug. Robberies may not be on them, but if there are multiple reports going on and they are not instituting more security measures at the very least to assure tenants that they hear their concerns and care, they shouldn't be operating.
Neva makes it easy to do everything, auto pay makes a difference Also, Thanks for the couple years!!.
Neba H. Has been very professional and helpful with me for the last 2 and 1/2 years. It is sad to have to leave this way.
A great local storage facility. Since I have been a user, the site has always been clean, and I have never questioned security/safety. Vena is the site manager and she is pleasant and informative! She listens to your needs, and finds you the right space for an amazing price.
Great customer service!!! Sweet staff!! Highly recommended!!
The customer service here is immaculate.Everything is well maintained and handled properly.The property manager is extremely helpful and works with you to make sure you have the best experience while renting possible
Great unit. Host at front was very help and kind. Will be back next time.
Neva's great, I had mentioned something about my unit, and she was so kind about the whole thing. Neva helped take care of it and just wanted my storage safe, I appreciate that very much. Wonderful customer service and awesome to chat with. 👏
Neva was amazing and got all of my issues addressed. Super happy
Very nice employees and very clean facility
Neva was very helpful thank you
Very specific and thorough! Easy to do business with. Highly recommend.
Very helpful and accommodating!
Easy unit rental, late access hours, clean and safe property, responsible onsite management, and stellar customer service, all thanks to Neva! :)
Amazing customer service and very helpful.. totally recommend this property!
Neva was extremely helpful getting everything switched over. Even when I think it was her day off. Thank you neva!!!!
Neva was very helpful, awesome service!
Neva was so helpful, a lifesaver. Thank you.
Neva was extremely helpful and friendly. She mad the process straightforward and smooth.
Clean, well kept and convenient! The manager Neva lives on site and is so friendly and helpful.
Very helpful and good service
Office staff were helpful. Unfortunately sizes advertised aren't accurate. Our unit was about 80% of the size we paid for.
Neva was very helpful and informative!
Neva is very helpful and friendly.
Fantastic experience very informative and Neva was exceptionally friendly, professional and helpful!
She has always been helpful and calls me when it's getting close to payment day to help remind me and I am very thankful for that also she has helped me with a few other issues sb
Super nice lady inside, easy to work with and nice to communicate with! Good pricing and deals!
Safe and clean place that I stored my things for over a year. Would highly recommend!
Love this store. Manager is sexy as he'll, sweet , and very helpful.
Great experience and good prices. Neva was very helpful.
Neva is fantastic and so helpful. She went above and beyond to get me what I needed at the best price. PS is lucky to have her
Very convenient and professional
Perfect & always open late.
Neva is amazing! She’s always so helpful and informative
Nerve was a huge help , def refer this place to anyone looking for storage and customer
Service
Very helpful by finding units in my price and size range!!
Neva was awesome great customer service
Great experience! Thanks for all your help Neva!
Neva is a kind and helpful representative that always makes me feel welcome.
Great help with a mix up kind and so helpfull 5 stars 🌟
Neeva is the best! She's super helpful anytime I need her assistance with something
Awesome place I’d never rented a storage room before. Property manager was very flexible with my work schedule, helped me with sizing and location options. I’d highly recommend this place to anyone
Neva was great. She showed us multiple options to fit our needs.
Neeva was very helpful and answered every question I threw at her. Such a wonderful lady. Highly recommend
She greeted me and acknowledged me. She was extremely helpful and kind. I would definitely recommend this public storage to my family and friends! Best customer service I ever had from any Business. Thanks Public Storage
I've been working with Neva, the manager at Public Storage, for several years. Her consistent dedication and great attitude is why I continue to return!
Neva was extremely helpful, explained things in detail. She was very clear on rules and all around very pleasant.
Neva was a great help with the whole process!
Neva gave me excellent, accurate information concerning the various Public Storage locations close to where I will be moving. She did this even though I could not use the one she was in charge of because it didn't have climate controls.
Justin was extremely helpful and friendly.
I've been using Public Storage for many years. Neva works here sometimes...she's awesome!
Very happy with the customer service that Neva provided!
Neva is a delight to work with! Super helpful and a wonderful attitude! Thankful that they were close by.
Neva went above & beyond to help me rent an affordable space! Thank you.
Neva is AMAZING such a help and so friendly! Thank you!!
Very fast process didn’t take very long to get my storage unit. Efrin was very helpful.
This place is awesome!!!! Neva is an amazing manager and person!!! Easy place to trust!
This is an edited and updated review. Due to the effort and awesomeness of a single employee, Neva Carol, and ONLY because of her, I'm giving 5 stars from my previous 1 star review. She truly went above and beyond to fix the negative details I had put here previously. Including crediting my account and calling ME to give me updates about my locker, rather than me having to call and navigate the rather irritating automated phone bot. This woman could teach other associates of Public Storage a thing or two about customer service and how to make a customer feel like they matter.
I was inquiring for a storage unit at this location, SE McLoughlin Blvd. I had a great 20min conversation with the regional call center where we spoke in-depth about my needs. Then I had an uncomfortable conversation with an office representative from this location, SE McLoughlin Blvd. They seemed disinterested and frustrated with my inquiry. Overall it was unhelpful and made me certain that I’d not be giving my business to Public Storage.
Excellent service Neva helped us find the best deal
Nevada was amazing and a great help
Super helpful! Quick service and a very knowledgeable employee. Enjoyable to work with. Definitely coming here for business
Neva was great! Helped me get my monthly rate lowered.
Great customer service! Clean property and good experience! So helpful with saving money and time
Neva is so amazing and delightful I wish I could be here forever but I know everytime I need storage I'll only go with this place
Nevada was great. Helped me with everything I needed. Best public storage a ge in tow
Neva was really helpful with finding the perfect storage I needed.
Very easy to deal with. My unit was ready all off online rental. Check out was just as easy. Would recommend or use again.
Our entire experience here has been easy. The site manager is very helpful and a pleasure to work with. The property is clean and well managed.
These people that work here are annoying. They’re hard to get ahold of. Why is it so hard to get someone in the office? Seems like someone needs to come check in on that, seeing as it’s during non lunch business hours. So many hidden fees! Public storage is old news, there are many much cleaner storage facilities popping up ALL over. So please pass this one on by, I can’t convey how miserable I am to interact with the staff, use outdated system to enter the property, and enter their filthy disgusting units.
Neva was helpful from the very beginning, trying to get me the best possible deal for one month of storage- during a chaotic move! Anytime I needed access to my unit, it was smooth with no complaints. She was even helpful on move out day and made sure to give me a refund for the lock, as I didn’t use the unit for a full 30 days! Amazing customer service, very friendly. Will definitely come here again- if ever needed in the near future and highly recommend! 😎
Neva was awesome. Thanks again
It's a nice storage place but they did not give me a month for one dollar like the add said , I have asked them when do I get my one month for a dollar, I paid my rent for months now, why run a add pay first month and get the second one for a dollar if you're not going to do it.
Easy access from a lovely location where anything you need to buy is nearby. All ground floor entry. The staff woman in charge was very kind and called me on the day of my reservation to make sure she would be there when I came in. She made the process really easy.
Clean, well taken care of
used this place for a couple years. good price
Very friendly and informative
Our experience signing up was quick and informative!
Everything was stolen from our unit. Very large items including kayaks Police report given but no cameras were working. So they say. We had a large unit with everything we owend. We used this facility as a temporary(2 weeks)
My husband's c-pap machine was stolen and he needs it to breathe!
C-pap is over $2500, it keeps my husband breathing through the night. $20 is what this place offered due to no records.
I don't have receipts fit my inheritance in which I don't care about. I just wanted my husband's c-pap machine
Great friendly service always
Looks very secure. There are cameras all over the place and a live manager on site. She's helpful and flexible.
Great customer service. Neva is the absolute best!! :)
We called earlier, and Neva was very helpful. She even found better rates at our current storage facility. However, I wanted to move. When we arrived she was occupied with a disgruntled person. She managed to calmly go through the rental process and show us the unit, and we will be saving 50$ per month. And it is her birthday today. Happy birthday, Neva! Hope the rest of your day goes smoothly and you get some special Birthday time!
Thank you Neva for all your help and support.
Best place to rent a storage unit in Clackamas County.
Neva is the best!
Very knowledgeable and easy to work with. Thanks again for all you've done for me.
Another great experience.
For some reason autopay didn't go through so Neva called me and was very patient with me and helped me resolve the issue before I was considered late and had to pay an extra fee.
Clean Property. Great management. Kelly is super helpful.
manager is amazing and was very helpful
Does anyone answer the phones here? Every single time we've called no one answers and no one calls back.
Neva was amazing! We appreciate your assistance with all we needed.
Neva was fabulous and extremely helpful!
Went today and Neva helped me out. She was amazing and very sweet and helpful.
Very friendly and helpful customer service, helped me set up my unit with ease. The app makes getting in and out very easy.
The remodel looks great! And Neva is awesome!!! Really friendly and alot of help! Will definitely be renting again !!!
Such a clean place. Neva is so much help! Will rent again 10/10
Front desk lady is super nice !!!
Great storage facility. Staff is friendly and helpful!
Neva is an outstanding employee. If this place were the Ghostbusters, she's the one I'd call!!
Dee and John were so helpful and kind , making our exhausting moving day brighter with their smiles and kindness!!
The manager here caused me one of the most severe panic/anxiety attacks I've ever had 5 25 22. Harrassed me 3 seperate times in an hour's time, lied strate to my face and threatened terminating my storage when I told her she's breaking the A.D.A. guidelines and civil liberties act...and being discriminatory. Then refused to put in writing what she said " sevice dogs are not allowed on property" in case people are afraid. My friend had to come get me, and I almost went to emergency room because of her and she was still running her mouth, ignored the attempted alert from My dog for help and she left me on the ground outside my unit laying on the pavement.
Well it's been years since I used that location as I used to live in trailer park next door. Was by there the other day and it looks the exact same.
Couldn’t be happier with the service I received. Tammy helped me and was extremely friendly and worked hard to get my issues resolved with out any stress on me. Would recommend to anyone! Thank you Tammy!
Just got a letter May 9 that they are jacking up the price of my unit by $75 June 1st.
I keep my work truck here and Kelly has been so friendly and easy to work with, it’s been a great experience. He streamlined the paperwork process so my time doing paperwork was minimal. Very patient and friendly staff. Great deals.
HIGHLY RECOMMEND!!!! Tammy is so very kind, and provided information quickly, and was so very helpful!!!! The units are clean, and AFFORDABLE! LOVE LOVE LOVE!!!!!! I honestly highly recommend this Storage facility!!!!!
Excellent example of extra space to store excess extravagances.. exterior is expertly and exceptionally executed
Lost my card with my access code came in after they were closed and they were very helpful by stopping there dinner to get my code for me thank you again
Neva is the best most accommodating manager anyone could hope for, she's helped us so much during our time storing things. I'd recommend anyone looking for a little extra room check this facility out first
Just moved in to this unit. Clean place nice units. Location is great easy come easy go. No one breaking into units here. Neva and tammy at # 24229 is extremely helpful and nice.
They just informed us they will be raising the monthly rate by *ONE HUNDRED DOLLARS* next month.
Manager spouts tin-foil hat theories at unsuspecting customers.
Oh, and there are blackberry brambles creeping into our unit.
Like all other Public Storage franchises, this place is a rip-off. The last one I rented with demanded a 5* review before reversing some illegitimate charges.
Get with another business, even if you have to pay a little more.
Manager Neva is always extremely helpful and friendly. I recently had a billing problem and she went way beyond what was necessary and fixed it and I am SO happy.....10 stars for Neva !!!!!!
My experience here has been great so far. Tammy is very informative and helpful, and has made sure to reach out to me without hesitation when needed. I can say I feel that my belongings are safe and secure.
Great customer service from Tammy. She walked me through reserving my space using my computer that I brought with me into her office: yeah!