Public Storage Self-Storage Units at 5801 Wilson Ave, St Louis, MO

Edit: The new price is $160, not $145. So $95 to $160 in a year's time. A 59.3% increase isn't "inflation" or "demand." It's penny-wise and pound foolish greed. Don't make the same mistake we did and go with this company. The price increases are absurd. In 11 months' time the price of our storage unit has gone from $95 to $115 to $145. A 52% increase in under a year? This is madness, and as soon as I can stop using them, I will. It doesn't matter how many emails I receive calling me a "valued customer," including the one letting me know that they're raising the price astronomically yet AGAIN, this says otherwise. Stop gouging your existing customers.

Syd is sweet as pie! The process was super quick and easy!! Im really glad I chose this location!!!! Would recommend to everyone!!!!!

Sid is the best.....thanks so much for assisting me!! 10 🌟 Update: October 2024 As always, Sid and Angie are very pleasant and professional. Thanks again ladies with the easy unit transfer!

Only negative is the front desk door is never opened

The experience I had going into public storage on Wilson was a very pleasant experience. The young lady working the desk name Angie meet me and greeted me with joy and politeness. Helped me move through the process of getting storage and gate codes walked me to my unit so I wouldn’t get lost. Overall is was a great experience.

Thank you Ms. SId for your courtesy and patience you had for us today.We appreciated your help so again Than You. Enjoy the rest of your week.

I rented a storage unit at the Wilson location. I thoroughly enjoyed the customer service I received from Sid and Angie. They were sweet and pleasant and made my moving experience so much better than I expected. Thank you so much. $tagteamwibdeful

We had a rough time moving in because the elevator was not working.

I wanted to acknowledge the great customer service by Angie M! Despite me showing up near closing time due to traffic, she was still very patient, helpful, professional, and friendly. All of my questions were answered, and she made me feel comfortable in choosing and locating my storage unit.

Angie couldn't of been more helpful on the hottest day of the year. Give that woman a raise!

Had an amazing experience with Angie! So helpful and patient. Helped me fix a mistake I made on my end with my rental, then proceeded to also help us outside in the rain which was so kind. Very efficient, very kind. I will be using this public storage location again in the future.

On July 6, 2024 I had a very unpleasant experience with the older office management lady. She was mean and rude when asking her about items that I left in the hallway. When I asked her about my items she rudely said “yes I threw it away” then I asked for a cart. With an attitude she said “I’m leaving in 9 minutes” I then asked to get my belongings out of the trash. I asked to view the cameras she said “no we don’t do that” On the way to the trash I said I would file a police report and she said “good luck with that” all in all I had to get in the dumpster to retrieve my items that had been thrown away and some of them were stolen. The older office lady showed no remorse or concern she was just rude the whole entire encounter. That’s not good for people who pay every month for a service and always have an unpleasant worker customers. Needless to say I will be moving my belongs to a different storage company

All facilities are not reliable. Issues such as gate can’t open and elevator breaking down happen all the times. It closes at 9pm but staffs always leave early, and some times they don’t don’t come, leaving everything locked and broken. Worst of all, you can never find the property manager

I have been moving into the facility and up until today I have been having a very pleasant experience. Angie has been going above and beyond with her customer service and making sure my move has been smooth. On the other hand I met the other worker of the office today. She was leaving and as she was leaving I was coming in and I asked excuse me are you leaving? (Meaning for the day)I would like to rent a cart before you do so. Her response was (unpleasant) I’m about to go to lunch I will be back in about 30-35 min or so. I reiterated I just need a cart and I will be sure to lock it back up. Nonchalantly she says I’ll be back in 30-35 min or so. She then proceeded to get in her car and pull off. Now, I too work in customer service and the way she handled the situation was far from professional. Now I have to wait for 30-35 min or so for her to come back to get into my unit. I don’t have help which is no fault of hers but it her tone would have been different I would not be leaving a 2 on my review. In addition when i returned to the facility to try and unload my truck Ms. Sid’s tone was completely different. She was very pleasant. Also her manager James called me first thing this morning to apologize about the interaction I had with Ms.Sid. I appreciate his speedy response and him taking accountability for the interaction. Thank you again James for your speedy response.

I’m revising my original review after using this public storage facility for a few years. They have continued to hike up their prices over time (from $40 to $67 monthly for a 5’x5’) for increasingly worse quality of service. I have tried twice in the last week to access my storage unit but not only is their elevator down, their front desk (and only current point of access) has been left unattended with doors locked during their regular staffed hours and no one is answering the phone. There is currently zero way to access my storage unit and zero way to reach management - completely unacceptable when the sole purpose of the facility is to allow for self-service. As soon as I can find a way into my unit, I will be moving my items elsewhere.

Angie is incredibly helpful! Very easy to move items in and out due to design, carts and elevators. The security arrangement is great and the prices are reasonable.

Great place to store my stuff and the property manager Angie was a great help.

So, while I think Sid is amazing. I really do. I am very, very annoyed that my storage rent has gone up 2x within a 3 to 6 month period. With no additonal amenities or perks, in fact I have to do more work. I am not sure if management is saving money on people or if there is no one to work, but I literally tried for a few days to go in even with an appt and no one was there. Sometimes I have had to text a number to get let in which is weird because you already have a code. You also have to hope that someone is a wake and monitoring which crates a safety issue if you have to wait to long to het in. You get a number to put in on your lock (I think this is if you are late with payment), but again I don't know how I could not be late. My rent went up for no reason at all from 479.00 to 570.00. I struggled to pay 479.00. It's outrageous, unnecessary and unsubstantiated as to why the same unit I have had which has not increased in size continues to go up. I working really hard to get rid of my stuff so I can move out, buy at the same time some of it is really sentimental and I utilize it for events and school during certain seasons so I would really like to keep it. It's bad enough that people are charged an increase when there are no additional rewards and certain things are not functioning properly, but it's worse for Public storage to take advantage of people and raise the rental amount 2 times within a 3to 6 month period. Shame on you Public storage, shame on you! It makes me sad to have write such a review, but I am just financially devastated already, but now I have to figure out how to pay more for the same unit. I just don't understand.

The manager is AMAZING!!! So I got a storage unit that I didn’t need and I told the manager and she closed out my account without any issues and she was sooo pleasant. Definitely would come back to this location just for her lbvs

Sid is awesome and has helped me many times in getting a larger storage unit in a timely manner. She is so helpful and is an All Star. She really should get a raise in pay for all that she's doing. Thank you Sid

Dope fiends living here breaking into the units by climbing over the walls. You can't leave after 9 p.m. you have to call a number to have them open the gate and that's only after they speak at you like your their 10 year old step child!!! HORRIBLE!

John was awesome and helped show me units he is so friendly and professional

Awesome service

John is friendly and I love public Storage

John was an absolute delight when calling in I even decided to rent the unit after speaking with him.

Decent

Terrible customer service. If you ever need to contact the "property manager" you'd have a better chance hitting the lottery. But they will contact you when they need to with ease. I suggest using any other means of storage.

Have rented a unit here for several years-always clean and under control! Excellent customer service! Got a call from manager suggesting I could save $$ by moving to a different same size unit on the property and taking advantage of low prices available now. Why didn't I think of that as a way to lower my cost?!?! Thank you!

I was slightly disappointed because online stated to me $1 for the first month and I wasn't charged that amount.

Property is roach infested. Unboxing things at home now and roaches are popping out.

The young man that assisted me was very pleasant and helpful!

John was really helpful!! He helped turn a very stressful move into a calm experience. He also made sure to show me the unit size I requested before renting to make sure it was big enough and it definitely was not.

The Staff is experience and terrific. They answers your questions and go out their way to help. I certainly appreciate them.

public storage is the worst. They've raised my rates $100 in a year. They don't even deserve one star.

Sid in Customer Service was very helpful in giving me a rebates for a move in day issue. Besides that, the system and touchless entry style has been excellent … no complaints!

I’ve been renting with Ps for years, and Sid has the worst attitude. My belongings were covered in mold and than being apologetic she gets attitudinal and rude. Disgusting.

Thanks public storage, Sid is awesome, excellent customer service.

🥹 I just want you I say that John Brush , you are appreciated. Customer/client service is top tier . I HIGHLY….HIGHLY recommend this location !

The location attendant "Sid" Was extremely helpful, kind and patient with my many questions and complicated request. Just wished I would of looked at the unit before signing up online..then going back online to get the online price for signing up. Because even though I did not move into the unit or take off security tag and it was the next day of my move-in date. I did not get a refund of my rent amount for cancellation... Despite never moving in or removing security tag the next day after signing up. Maybe I don't agree with public storage procedure for canceling a unit even if you don't move in and on the next day of move in wish to cancel. I do know that the public storage on Wilson avenue.. if working with Sid I will be treated with respect and kindness.

Don’t rent here-they make it difficult to use carts after hours by locking them up and have high rent rates.

John was great!

Great experience !

John was so kind!! Super helpful!!

I’m always satisfied with the customer service I receive when I come to use this public storage

Excellent service!!!!!!!

Great customer service! John was the best!

John was Very Helpful and awesome

Sid is best she gave me a deal and helped me so much. Thanks

Sid is a very compassionate and wonderful help. All questions were answered & site is clean.

John did awesome he was amazing

Sid was wonderful! She was very efficient and knowledgeable and was celebrating her 25 years with the company. She even offered me a piece of cake 😊. The facility is very secure and the unit very clean.

John was fantastic! He really helped us out with picking out the right size unit and he was super friendly. Highly recommend!

Convenient, super friendly staff and a very clean facility!

The property manager is rude and doesn’t care about her customers business. I went several times to make a payment and they were closed during opening hours I highly recommend the Vandeventer location.

John Brush , was phenomenal. He made the process smooth . Made recommendations that were very important and that I had not even considered. Which were all critical!

John Bruch was awesome. Showed me a couple of different units at different price points. Asked me questions to understand how I would use the unit. Even helped me download the app and set up automatic payment.

I just rented a unit at the Wilson location. The manager there was wonderful. I wanna thank you so very much Sid So much for your help. Don't think I could have figured all that out without you. I would give them a 5 star every time. They were so very accommodating with my disability. They found me a unit on the 1st floor close to the door.

Sid and James were wonderful. They helped me with all of the information I needed. I am giving up my storage because of the price increase

Great customer service and very friendly staff!! Sid is amazing 👏🏽

Sid who works the front desk is amazing! She helped me save $ by switching units! John & James were great too!

John is fantastic

John was good

John was really helpful today at the public storage on Wilson. Excellent customer service !

I had a very pleasant experience with Spencer. He was extremely helpful, knowledgeable, and provided top tier customer service!!

PS is the BEST

Sid was a great help and she was friendly with my kids and also had us in and out! Thank you Sid

The worst storage company in the United States. Horrible service and staff. Will be leaving asap do not rent beware they are the worse company. The reviews are fake people or friends of the owner this is not true what they are saying. They are lying 🤥

Very clean facilities they were a life saver. Being able to sign up online at the last minute and get a great deal was right in time the process was smooth and very simple. Everyone who works here is very welcoming and helpful. I choose them over Uhaul anyday

Nice climate control storage..

The staff is welcoming, patient and helpful! I feel the storage place is very convenient and safe. Definitely a good service with a reasonable price.

Best customer service

Sid was amazing we needed to get our unit paid and she helped us throughly awesome experience

Great prices, staff is nice and helpful, very secure with access codes to get in the gate and the elevator to the units.

Sid was a fantastic help. Walked me through the whole process with all my questions answered. Would definitely recommend.

This place is fantastic. Sid is super helpful and friendly. I was in a big jam recently was was locked out of my unit. I was told it would be several days but Sid came through and got my lock cut early. She also watches those carts like a hawk and I appreciate it so there's enough to go around.

The Public Storage facility is top notch. Sid went above and beyond to ensure that our storage unit rental accommodated our needs and that our customer experience is a great one. She proactively notified us when the perfectly sized, climate controlled unit opened up and made the registration process quick and simple. She has been a pleasure to work with and always greets us with a smile and pleasant conversation when we see her around. We will be Public Storage customers for a long time thanks to Sid. - TT, LS, SM

Came in from out of town and didn’t bring the right key. They helped me out and cut it quickly for me since I didn’t have much time. I really appreciate their help. Thank you Sid and Krista! Then, one year later, I had the same thing happen. This time, Sid and John helped me. Time was really short and I had to cover a shift at the hospital, so I really appreciate their quick help. Could not imagine better service. Six Stars!

Professional, friendly and courteous. Thanks Sid⭐⭐⭐⭐

Just helped my friend move her stuff out of here. She has paid thousands of dollars in rent over many years. What is the point of paying for climate control if everything in storage is covered in mold? You get knocked over by the smell of it the minute you open the facility door. So much of her stuff is ruined. :(

This was absolutely one of the best customer service experiences I have ever received! Sid was so kind and cordial, and walked me through every step of my process renting the space. I called in several times beforehand and Sid talked through various options with me, and scheduled a time for me to come in person to see the unit before actually renting the space. When I arrived, Sid explained everything I needed to know and showed me several spaces, in a very professional and caring manner. Sid made the check out process so smooth and seamless, making my experience extremely easy and non rushed giving me all the details and explaining everything I was signing. The location and space are super clean, quiet, feel safe, and easy to access. Best of all, great customer support! I highly, highly recommend this location. Thank you Sid!!!

Had a great experience switching my units from another location to here at Wilson. Sid was amazing!! Highly recommend

Excellent staff and storage place at this facility. I mean the staff is welcoming, patient and competent. I feel Sid and I are old friends. I totally love staff at the site. They should be trainers for other staff. However the corporate offices are a bunch of greedy people based upon my experience and my rates being raised every year since I went back. I had a rate increase effective in Feb for 341 now it's going up in a month to 446. How can they do this in a time like this where everyone is struggling to make ends meet. There is a big demand for the space. I have been there at least 5 years. I cannot wait to find a better place, that won't raise the rates every year!!! Pretty soon my storage unit is gonna be the cost of rent!!!! UGH!!! CANNOT WAIT TO FIND A BETTER RATE!

It's a storage unit, the elevators broke when we were there which was a big inconvenience on a hot summer day. No one answers the phone if you call.

Sid was very helpful and swift in getting me a storage to move on very short notice. She provided me with everything I needed to relieve the stress I was having from moving. The perfect person to have help you!

I have great experience with them. They are wonderful to have.

Sid was incredibly helpful and super nice! Detailed the whole process very clearly so that it was easy to understand. Made sure I had all the information and everything that I needed. Great customer service!

This place is the best The manager is the tops She must be you best employee.

Great and friendly service!

Thankfully Sid and James able to brighten my day after all…Public Storage on Wilson is the best‼️

Sid was so amazing and helpful she was an absolute pleasure and is a great asset to the company!!!

Public storage on Wilson Ave has been fantastic. The wonderful lady running the business at the front has been so helpful and I have no complaints at all! Great self storage!

Public Storage on Wilson was great for our storage needs. We had a gap between moving out of our old house and moving into the new one. Sid was super helpful and answered all of my questions. The place was clean and well taken care of, plus when we needed a second smaller unit at the last second, we were able to find something on site that fit our needs. I'd definitely recommend this location.

My Sister is Beverly L and she has 2 (two) storage units at this location....Sid is one of the kindest and most professional person and has made doing business with Public Storage (Wilson location) enjoyable. Sid is an example of what a top producing employee should and does possess in terms of excellence in Customer Service ! Way to go Sid!!!

Sid is a great ally in the world of storing your junk. She helped me a lot, and has a good sense of humor. People like her make the place seem less corporate. I rented there for 4 years. Now I’ve paid them my last dime as my junk rattles its way here to Cali

Best Customer Service Around, thanks for the help Sid.

The people at this location are terrific. Very professional with outstanding communication. When a unit we reserved became unavailable before move in, they called and had another option made ready for us with no fuss. I'll absolutely use this location again whenever I need storage services.

My experience has been pretty great...the staff has always answered my questions with no problem and Sid I just love her and always willing to help when she can....Thanks public storage on Wilson in st louis mo...

James at the front desk had great service

Sid was very helpful with my account.

Great location and super helpful staff: Sid is the best, returns calls quickly and gets you what you need! We rented a 10x10 for about 3 years: clean, easy access, awesome experience!