Public Storage Self-Storage Units at 7050 Old Waterloo Road, Elkridge, MD

They are stealing out of storage units and claiming that people left the unit unlocked. The company said the police have to get a warrant to see the video. The footprints which are cowboy boots in the chair of where the person stood to steal the TV is wonderful evidence 😀 See you in court!

kelly was very patient and informative. definitely recommending this place to my peers.

excellent service

Good location it is clean ,I find Juanita in the office today and she was very helpful she is very professional and kind.

Juanita is very kind and give me customer service .

I helped a friend store & remove items here, my observations below: -when initially storing, we observed the unit was remarkably tiny for the price, the width/length of a closet, but advertised as more spacious because it was tall/high. We made it work, but storing high is always less practical/more difficult and precarious. She has a much bigger unit in Montgomery County at similar price point. -someone had duct taped the keypad code door leading into the hallway with her unit, so it was missing one of the 2 promised layers of security. We took the tape off, but there’s no telling if the perpetrator did it again afterwards. -when retrieving items, someone tried to shamelessly tailgate us in, & it took the awkward persistence of refusing to move the car forward to deter them. It stinks to be in that position, especially if the person gets irate about it. -only furniture and books were stored, but a dead mouse and live cockroaches were found when extracting the furniture after just a month in that tiny unit (I.e., don’t expect your belongings to be safe from other units’ infestations). In conclusion, if you are ready to mouse & roach-proof your belongings prior to storing, stand tip-toe on a stool to stack your boxes to the ceiling, and/or inspect and wipe down all your belonging for pest droppings or eggs after retrieval, and potentially have only your assigned lock/key to protect your stuff if folks tailgate or tape doors, then this may be the right place for you. Nothing was stolen or missing, hence 3 stars.

my bf and I went to this place to get a unit and Shaun was very helpful. We came at 5:50 didn't realize that they closed at 6 and yet he was still accommodating. Highly recommend!

Kimberly Z. Nice lady professional with her job

Fantastic customer service ty kim z

Taylor provides excellent customer service!

Great service from manager team! Clean property!!

Kim was very patient and answered all my questions. Excellent customer service!

Mac was great! Would recommend this location! The customer service was amazing!

Taylor is amazing, super helpful!! Thank you again!! :)

Taylor always gives great customer service & i can see she works hard to keep the property clean!

Anthony was very helpful and patient.

The staff at this place does a great job this place is always clean my husband parks his box truck hear never had any problems

Just moved to this location from Laurel. I like the location. It seems tucked away. Our unit was fine as well. Hallway was clean. Lights work.

Juanita is great and kind exelent customer service.

Taylor is just amazing. I am working with a military veteran moving into civilian life post deployment. She has been kind, helpful, patient and professional. I appreciate that PS and its employees don’t have to care about the customer to do their job, but it sure is nice to experience. Huge thanks to Taylor for making this process less stressful. Good facility, clean, secure. Tucked away.

Great place to rent

Taylor was EXCEPTIONAL! She greeted me with a smile, she was thorough, she was so forthcoming with her knowledge that I had not one question to ask. My experience with Taylor had given me reassurance that storing my personal items at this location was the BEST choice! 😊

Smooth check in. Great price and the office manager Taylor was amazing.

I love this location. Great customer service!

MICHELE WAS AWESOME- TOOK HER TIME WITH US TO EXPLAIN THE PROCESS. SHE TOOK HER TIME TO FIND OUT WHAT WE WHERE LOOKING FOR SHE GAVE US DIFFERNT OPTIONS AND MADE US FEEL IMPORTANT AND NOT JUST A NUMBER. GIVE HER A PROMOTION!!! THANK YOU MICHELE!

Went in office today, and Michele was awesome and answered all my questions.

Taylor was very kind and professional when showing me a few different spaces and answered all of the questions I had which were many. Thank you Taylor!

I 100% recommend renting from this property, units are clean, and the property manager is always very helpful.

Today i had the pleasure of meeting & being helped by the wonderful Taylor, she was so friendly & answered all of my questions even the dumb ones with a smile, she made it so easy for me to rent helping me every step of the way i will definitely recommend public storage to any & everyone just off the kindness that was displayed to me today!!

Was very helpful to me with my unit. Dianne is awesome. Recommended

It’s a small, out of the way location that feels safe. Diane was very friendly and let me know about the new app when she saw me doing the gate manually! Have been using a unit here for years and have never had a major issue. Costs are always a concern but that’s a corporate issue

I am very happy with my experience! All thanks to Titus in the front office for all the help. I highly recommend this storage.

They are helpful and accommodating. Nice units. Easy access.

good customer service

Titus was the BEST!!! He helped me find exactly what I needed. Very knowledgeable on how everything worked.

good attention

Great location and friendly service. Love the app to get through the gate!

Easy to access, clean.

This place is excellent service and very convenient location

Easy to access and to move in. Great location and drive up access.

Easy to move in and great location. I was assisted by the nicest and most helpful people to make this transition easy.

Friendly staff...good customer service...perfect.

Awful !

Scott and Melvin were very accommodating and really provided specific detail as to how I could utilize the services of this company! I would recommend this facility to my friends and family.

Great people easy to work with.

The staff was very friendly and helpful. Also Titus walk me over and gave me a tour to assure my items would fit. I definitely rented. Thank!!

The space was great and the staff is very friendly!!