Public Storage Self-Storage Units at 1679 Cobb Parkway S, Marietta, GA

This location has been very inconvenient. 1st night i tried to move in my storage unit was on the 2nd floor, but couldn't find the elevator. The number provided took forever to connect to an agent. They were able to change my storage unit to one on the ground level but this particular one did not have a working light. I told them and it's still not fixed 2 weeks later. Since my unit was changed, i thought the access code changed too as i could enter with the same code. I called the same number and couldn't get in touch with anyone. Luckily some one came and I trailed them in but it's just been a big inconvenience all around.

Went to this location looking at units for a friend, AL the manager on duty was informative and answered any and all questions I had. Definitely will recommend to friends and anyone looking for storage

My experience with Al was quick and efficient. He answered any and all questions I had about storing at his location.

So, I found myself needing a storage unit Urgently and I drove to the Public Storage Unit opposite Dobins Air Field. To my surprise, Public storage no longer has employees at the facilities I came to find out. Apparently they are either on some par-time or scheduled time onsite. That was the first inconvenience, apparently you have to scan a QR code to book the unit online. I did all of that and it was somewhat not user friendly. My 2nd and most frustrating point can after that. Apparently you have then show ID Verification and remember no one was onsite. I waited 2 hours calling the number on the door only for it to go to voicemail and no one was there to verify my ID so I can get access to the unit. I had hired hourly people that were helping me and this cost me trying to find someone who could verify my ID. I decided to go to the Cumberland office to see if anyone could assist me and again ran into the same situation. while stressing there, I noticed some cooperate offices and I knocked and someone opened the door fortunately. I explained myself and the office manager informed me there was someone onsite at that location and we walked around for about 5-10 minutes until we found someone cleaning the unit who was able to verify my ID and released the unit by Dobbins. Hour 4 is when I was able to access my unit. Total waste of time! 5 hours into it some arrogant manager called me asking me what I needed. I could not bring myself to speak with him and I hang up. People, beware of Public Storage new process. DO NOT ATTEMPT TO RENT A UNIT IF YOU ARE IN A HURRY! YOU WILL NOT GET THE UNIT ASAP. I WOULD NOT RECOMMEND PUBLIC STORAGE IF YOU VALUE YOUR TIME ESPECIALLY THE DOBBINS PUBLIC STORAGE! Find another storage that has actual employees you can interact with them and be done!!

I came by just to look around and left with a Unit. Al was very helpful, and knew exactly what i would need when i was ready to store

Had some issues with my unit and Al was able to figure them out and as a courtesy he able to help with my rent.

Happy with service Al provided

Al is good and fast happy with services provided

If you like being treated like just another number and being belittled and talked down to by Al and not having your items being treated w/respect and being eaten by rats and then being told that even though you have over $2000 worth of damage from the rats and the insurance that you’ve been paying monthly on will only pay $250 for vermin coverage then go ahead and store your items here. But if you want to be treated w/respect and dignity and your items being treated as a priority then go somewhere else don’t store your items here.

Al was very informative and helpful

Just to provide an additional update so consumers know what they will be in for after the rats have destroyed your personal items and you leave the property cleaner than it was before renting the unit. I evacuated before the due date early morning but still getting hit with a fee where as when I spoke with a customer service manager Michelle she stated that there is a note on my account about waving the fee however collections would need to speak to me first about my review posted of the infestation or work something out which I have the phone recording. I received a call from a person named Tiana as well about my truthful review. If this is not cleared up of my name and the account balance due because I owe nothing and have the right to post photos of what happened to my personal property I will seeking legal action against this company as well as individuals. Please people read the reviews before you rent! You know who I am.

Don't store your items here. It is rat infested and their personnel/staff/management and home office does not care. The insurance that they get you to pay monthly for doesn't cover for vermin except for $250 even after all the damage that these rats are doing to people's personal property. Their insurance only gives you full coverage if someone breaks into the property or gets caught on fire. These rats are huge and they are terrorizing the units; urinating and depositing feces everywhere. Staff knew that these rats were here and destroying peoples items and they either ignored people or lied and said that they were filing claims on customers behalf knowing that the insurance wasn't going to cover all their items. And then were blaming customers for not taking their things out sooner or keeping their items in the storage for so long. This company shows no type of consideration, their customer service in person and on the phone is unethical and very unprofessional and they still want you to pay their monthly rising fees until you can afford to get your items out and take it somewhere else instead of compensating people and offering refunds for the months that peoples things were knowingly being damaged.

If you want your items ruined by rats, to be provided by horrible customer service by property “Manager” Al, the constant rental increases and fake charges to your account upon vacating then this is your stop. Ask any of the current tenants about the rat situation at this location.

Al is super fast and was a lot of help

Shay was such a great help!! She went above and beyond to assist me. I was having issues with the storage unit I originally purchased but she was able to transfer me to another storage unit easily. Shay made sure I was happy and handled my issues with a smile on her face. She made me feel at ease. Thank you Shay!!!

Al is a amazing employee, Very helpful and i walked away extremely satisfied

Came by to look at units because I'm moving to the area, Al walked me through each step of the process and made it one less stressful decision to make when it comes to storing. He was straight to the point, knowledgeable and professional.

Stop by and miss Julie help me with all my concerns 😄

Helpful customer service from Sam thank you for all the help.

Ebony is so knowledgeable and kind. She's been very helpful and made sure u got the right size for my needs.

Shay was amazing and very helpful !

Ebony is great!!! Whenever I need help with something...especially the app....she is always willing to lend a hand.

If I could give half of a star I would. The customer service was atrocious, it's a storage unit , I don't understand what's so hard about answering phone and being in the office when people come . It took 2 days and 2 trips and me waiting around 2 hours the first day for some one to come into the office and just now another hour and 30 .....people if we do not like the jobs we are working , then let's not ruin everyone else's experience at a business just because your not motivated enough to go do what you really want . Your causing these businesses to fail !

I just want to say that the property manager Ebony at my location is awesome!!!! She’s a really nice and helpful person.

Inquired on a new unit and the agent was very courteous and professional. The facility was also very well maintained.

Lenssa and Ebony are great

Good storage business. Good value. Easy access.

My husband and I rented out a space today. Ebony, the receptionist was amazing. She was very professional and efficient helping us get into our storage! She went above and beyond! Thank you, Ebony you are awesome!

Andriel at public storage located at 1795 Cobb Parkway was amazing. She displayed great customer service. She was very patient and thorough through the whole process. She demonstrated courtesy and compassion. I recommend future customers to visit this facility thanks.

Came too see a space, very nice people working there, professional.

Amazing! I recently received the best service over the phone with Andriel from this location. As I currently rent from another location and have for 4 years, that store being of a different district but less than ten miles from Andriel's location. I have to say that I have never had anyone explain and take the time to answer many questions and offer insights and just explain very thoroughly and patiently to myself who basically called in frustrated and angry about charges and no access to my unit. This is by far the best experience I have had and a great contrast to my current locations manager who seems lazy and lazier. I would have never got this kind of help from my location from the location manager or the associates who relieve and fill in their on her off periods as it seems to spill over into those as well. I could not receive a call back when I had questions that the store manager or associates could not answer and for Andriel's patient, knowledgeable, professional and kind help I am ever appreciative. Thank you Formally irate and dissatisfied, currently satisfied and redeemed customer.

Andriel was so nice and explained to me everything the right way and made sure I understood that I my things I was storing is very safe here

I've been to a few storage units around Atlanta and not always had a good experience. But here Andriel took great care to find the best unit. Service was super fast! Thanks!

Reliable place. Keeps your the place safe, clean & secure.

Poor customer service; was told that I had a reservation (which means nothing). Was told it was climate control units, however they are not. Big hassle with prices. Was told that there was a8 by 20 on ground level- there was not

Terrible experience here. No parking space, can barely get in and out of the gate. The elevators are only for freight. You have to put your stuff in the elevator then walk down all the stairs to go get your things. I rented a truck to come get my stuff, only to find when I opened the door the staff had let someone take my stuff. They acted like they didn't know what happened

Only one way in and out and it was layer out for multiple entrance/exits. When something broke on the secondary gates they just closed them off. Makes for a lot of backing up to get out.

Excellent customer service, nicest staff in the industry, safe place to keep your stuff

Vita was very helpful today with helping us find a unit. She was very kind, patient and professional. She told us everything we needed to know and appreciate it her time. Thank you Vita for helping us we really appreciate your help.

Vita give me all the information I need, with a friendly smile Vita help me pick the right storage unit sized. Answer all my questions, I have to said it’s nice to do business with a professional and great personality like Vita I’m glad to found you Thank you

I just wanted to say thank you to Ebony, Luvenia, and Lennsa for helping me out today! Everything was great and I was treated like part of the family. Thank you!

I had the best experience at this location. The customer service and concern that the young lady Ebony showed me is something that I will cherish. I love that they keep the property clean I feel comfortable leaving my possessions with them

Ms.Wiley is always a pleasure working with, bubbly personality and caring and helpful and understanding. We need more people like this in customer service.