Went in today and had a great experience with Teresa, she was very helpful and answered all my questions.
teresa was the best and made my day better . personality and answered every question and solved every concern . i recommend her
I had a great experience storing bulk items here for my move. Shout out to the employee who helped me, Teresa, she had awesome customer service skills!
I just recently moved my stuff into a unit at this location and was very pleased with how smooth it was! Teresa was very helpful and made the process very easy! Teresa is very professional and has great customer service 🙌 she was very attentive and made me feel comfortable to ask questions and made me feel at ease with the whole process. I will definitely be recommending this location to friends and family. Thank You, Teresa!
Teresa M. from Public Storage in Pomona was very helpful, kind and considerate when helping my family member with their storage unit. The facility was nice, clean and I'm so glad my family member was able to get what they needed without a huge hassle!
Teresa was amazing!! She gave me top tier service and was soooooo knowledgeable. Thanks Teresa for all your help!
“I recently completed my move-out process at Public Storage, Teresa provided outstanding service. she was incredibly helpful, professional, and attentive. Teresa made the process seamless, ensuring everything was clearly explained and handled efficiently. Her friendly and positive attitude turned what could have been a stressful experience into a smooth and pleasant one. Teresa truly goes above and beyond to assist customers, and I can’t thank her enough for her exceptional support throughout my time at Public Storage!”
Love this storage unit, safe guarded by gate and two passcodes doors. Staff has always been awesome, special shoutout to Teresa for helping me resolve an issue I had with the door today. She was quick and kind in her assistance. Definitely great to have people like her working there! 👍🏾
Thank you public storage Jesse was great in providing me services and information yay
Jessie is the best! So helpful and incredibly kind. She was able to answer all my questions and help with all my requests. Thanks so much Jessie!!
I had a great experience renting here. Jesse is very professional and takes the time to explain everything. Thank you! Facility and spaces are nice & clean.
Very positive experience today. Teresa was a great help. She took us on a tour and showed us multiple storage units. Thank you for the help.
I’m really happy with the help I got today, Teresa fue muy amable hoy me ayudo y me mostro los espacios para elegir el correcto.
Jesse rocks! She helped me upgrade my storage unit with such ease. Many thanks to her professionalism.
I recently moved into a unit at Public Storage, and I had the pleasure of being assisted by Teresa. She was incredibly helpful and made the entire process smooth and stress-free. Her customer service was excellent—she was knowledgeable, friendly, and went above and beyond to ensure that all my questions were answered. It was clear that she genuinely cares about her customers. Moving can be stressful, but Teresa made this part of the process much easier. Highly recommend!
Teresa was very helpful with selecting storage units here in Pomona. Very much appreciated.
Jesse is sooo awesome at Public Storage Pomona always has a smile and willing to help. When you need some storage space HOLLA at my girl Jesse she will get you right.
Jacob at the front desk was helpful and friendly. What a stud. That man needs a promotion. The only thing brighter than his smile is His future
Jesse helped me in offixe
Today I needed to transfer to a smaller unit and was stressing on my options. I assumed my options were limited but Jessie was very informative. Not only did she provide what I needed, she was patient as well. Understanding that I had a little one with him, she was sweet enough to acknowledge the moments I needed to pause and was respectful. Thank you Jessie! I’m feeling at ease with my decision.
We have had a wonderful experience with Public Storages. We go out of our way to make sure we exclusively deal with Public Storage. We have been using this facility’s services for about 2 yrs now. It’s clean, air conditioned and everyone that works there is very professional. Jesse in particular is very friendly and knowledgeable about their services but also the city of Pomona. We needed some information about the city’s recycling and donation process. She pointed us in the right direction. She’s someone we look forward to seeing when we stop by. Her customer service skills are fantastic.
Jesse helped me in office great service
7 months ago I had left a Bad Review, now that I've been back and see that they finally have better customer Service thanks to Jesse's Great Help. I'm now a Happy Customer 😊 Thank you for having her here. She's the Best.
My sister booked a unit and there's no staff here? I'm getting the run around after I paid for the unit and now I can't get access to my unit and now I have to wait a week to be refunded so I can't even afford a unit someplace else? The website says I need to contact a manager and there is zero staff? This is embarrassing.
I would like to share my opinion about this location. I met Nicole a year ago when I needed to put my precious belongings in a safe facility. A year has passed and now I've met Jesse. She is an absolutely amazing employee. Although I do miss Nicole, who always kept this facility so clean, always smelling like Pine-Sol. It's comforting to know I have the best team to understand my needs and help me over time. Thank you so much, girls and team! 🌟🌲
Kevin who answered my call give me a very excellent customer service being very patient waiting for my time to input my data and all my stress was gone because of his help . We need more people like Kevin!
Great experience. Been with them a while and Kevin was awesome. Patient and made sure everything was clear and I was getting the best deal. I do have to warn everyone that only downstairs is air conditioned, so make sure you look for units there first. Makes a huge difference when moving anything in this horrible heat.
Hi!! Just got a new storage here and Kevin helped us out and it was a great and informative experience! Thank you Kevin for helping us get the hang of how everything works!!
Great experience with Kevin costumers service, easy simple and promotions are very helpful recommend.
The manager was nice he explained everything into detail and help showed us how to use Bluetooth to get into the gate thank you public storage and most of all thank u keven
Everyone's so nice and willing to help.
Nicole is a great help, thanks.
Jacob helped us and was very friendly.
I'm so glad I decided to get my storage unit here.... Nicole the manager is very nice and helpful,show top professionalism with her custom.... I would refer my friend here.
Nicole is a very hard helpful person worker she I always when you need her Thanks Nicole
Very good service helpful friendly Nicole
Nicole helped me out today thank you so much!
Nicole helped me out and is such a great employee. She is very personable and kind! Super understanding and such an asset to the facility. She's doing amazing.
Very nice n clean Nicole in the front office was very nice and polite she was very helpful with the questions and concerns Q Miami is very happy and she says that Nicole is a very nice girl you should hire people like her my aunt had to merge two starches into one and now she's very happy that she's in A204
Nicole was amazing and a lot of help with setting my app login 💙🏆
ITZ 2 hard claiming Stairs Even dow I can put my things in elevator, It's hard for me cúz of my health 2 go up n down.
I want to share that I had a very nice smooth service and transaction with Nicole. There are not many helpful and patient employees now a days and many bring down your business. Nicole’s working ethics and personality her willingness to help and go the extra step bring value and business to your business. She’s a great asset! Thank you so much Nicole for helping and your patience.
Nicole is very personable and has help me here a lot at public storage. She's a keeper!
Again, another unit increase... This place knows it's got you by the balls and will suck the most money out of you as possible. Receive less and less and pay more and more.
Nicole is an amazing worker!!
She helped me a lot while being at the storage !! Nicole is the best!! 💯❤️❤️❤️
I recently had the pleasure of using Public Storage in Pomona, and I must say that my experience was outstanding. From the moment I arrived, I was greeted by a friendly and knowledgeable staff member named Jacob. He was very welcoming and made the entire process seamless.
Jacob went above and beyond to ensure that I found the perfect storage unit for my needs. He carefully listened to my requirements and provided valuable recommendations based on his expertise. His attention to detail and willingness to address all of my questions and concerns truly impressed me.
11/10 HIGHLY RECOMMEND! Thank you Jacob!
Jacob was very helpful and polite
I Would not recommend using this place.
I got hooked in with a good price for storage of $287 and then I got bumped up to almost $400 after 2 months.
Seems like a bait & switch technique from the company.
I would just advise to be aware as rate increases are common with these types of companies & it seems like there is nothing you can do to avoid this from happening.
Even the District Manager couldn’t do anything so just something to keep in mind when looking to use this place for storage.
Thank you nicole for taking the time to explain my options
Good customer service
Nicole helped me put today lowering my bill. She's a good girl.
Nicole helped me so much Thank you
I’m in the market for a new storage unit and I will be renting one with you guys as soon as I make the move. The staff was very helpful and it’s much appreciated, thanks Nicole!
Overall great facility with very helpful & kind employees. Thank you to Nicole for being kind and taking the time to answer all my questions/concerns.
Need a new num working num
Great facility! Nicole in particular is always incredibly helpful and kind! Very clean and well maintained.
I Nicole help out yesterday
Nicole helped me today she was really helpful she is a great employee
Came in today to update storage info n Nicole was super awesome helpful n very nice….
I had a wonderful experience with Nicole she made sure I understood everything and got everything done at a timely matter thanks girl ☺️👍👍👍
Nicola has been way above outstanding service.
Nicole is very friendly, helpful and polite. She has helped me a lot. She is an asset to the company.
Nicole was extremely helpful and courteous. She made the process really easy.
No va le la pena todas mis cosas se mojaron y ni si quiera fueron buenos en llamar para decirme
Nicole was awesome! She went above and beyond for me and my husband & I can’t tell you how much we appreciate her excellent customer service! I have been to a lot of storage facilities in the last few months but chose to finally get one here because of her knowledge & willingness to accommodate our needs. I would give this location and Nicole 10 stars if I could! Thanks so much Nicole!
Stephanie es una excelente persona,me dió un exelente trato.... espero contar con un servicio igual de amable
Would rate 100 stars Excellent customer service both in phone and in person. Came to rent a space for my move and Stephany went out of her way to assist me with all my needs. Thank you Steph for your excellent service and your charming personality.
Thanks Nicole For Your Professionalism
& Thoroughly Reviewing The Process To Obtain The Services Here! I Appreciative Your Patience & 5 Star Service… This Should Be Everyone’s First Choice When It Comes To Obtaining A Storage Unit!!!
Very good staff and very knowledgeable great help stephanie
I was trying to rent a unit online but online services was not cooperating. So I came in and Nicole helped me get a unit that I needed. She was really friendly and patient as we were trying to figure out why the online services weren't working. Overall it was a great choice to come in there, everything was so clean including the bathroom, which is a big deal for me.
Jesse muy buen servicio y buena actitud
The location at 730 1st has an amazing representative in Nicole. She went above and beyond while I was moving into my unit. I needed a ladder to reach a bit higher and she obliged by lending me the one they had. It was also a terribly hot day and she was very kind by allowing me to refill my water bottle several times. She was hard at work maintaining the facilities to make sure it was clean. If there is an embodiment of great customer service and professionalism, she is the right person.
Thank you Nicole!
Nicole is very professional she knows the procedures and it's quick to be assistant when anyone has a problem or is in need about the performance of the facility and the rules and regulations I'm happy to have been assisted by her from the first day I applied for storage unit I would recommend her highly!
I had an amazing employee name Jesse , she helped us with any problem we had .
Stephanie was very helpful.
Was a bit confused about the layout in the beginning. Thankful to have Nicole help me out. Great service.
Hi!! Just got a new storage here and Nicole helped me out and was very easy to understand her and get the hang of how everything works thanks so much !!
Over the top expensive. Do not recommend you store here.
Nicole was very polite and helpful for me today she helped me with everything even though I couldn't see she took her time and helped me out and I really appreciate it
Stephanie is very helpful and has patience
Stephanie is knowledgeable and friendly and will walk you through the entire process making it easy.
Two rate increases over the past year totaling $150! Ridiculous to pay over 425/ month. Will definitely be moving to another facility. Can't believe how they take advantage of people.
Best place I have rented at. Very clean and well air care of
Great place and safe to store your stuff
So a help place to have and ran ran great
Someone just took over and they are doing a fantastic job
Lesa was very helpful and polite
Great customer service! Very pleasant experience. Will recommend.
Extremely professional and courteous staff. Place was well kept, feel safe with my belongings here.
Upon walking in I was treated pleasantly. As I am from out of state and as looking for a place to store for long term it was great to receive fantastic customer service. Thanks Leisa.
I work for a moving company & I was doing a delivery job, Leisa made it 10x easier for me to maneuver & get the job done. I loved her service & she was a very nice lady.
Stephanie is wonderful in helping me pick out the right assortment of packing and moving supplies that I needed. She's friendly, super helpful and polite. She even delayed taking her lunch to help me and multiple customers after me. I appreciate her advice and professionalism. She also helped me carry items to load in my car. Stellar customer service, I highly recommend this location for your storage needs.
Had a great experience renting a storage here. The space was clean and had friendly staff that were always very helpful and answered our questions. I would recommend this storage to family and friends.
Great experience with Leisa today! Answered all my questions. Very polite.
Buen servicio stephanie y jessenia
Stephanie was amazing helpful and informative. And extremely patient with me making decision on a unit. Recommend this location.
Very clean, Employees polite and courteous
I felt very comfortable in the office. Stephanie helped me take care of everything I needed. She was very helpful and friendly to me.
Stephanie is extremely helpful, courteous, friendly and does an excellant job. If we ever need storage again, we're coming back to this place. Only if Stephanie is still here.
Moving is so stressful and with gas prices so high, it really makes the difference when an employee like Stephanie is patient and understanding. -Not to mention accommodating. I came in stressed out and left feeling appreciated. :)
This place is great especially one person in particular, Roxy was beyond amazing and helpful and I'm very thankful for her help, amazing person!
Great customer service by Stephanie.
Roxy very friendly helpful made our walk thru very fast and easy and explained rules making this a great experience
Good place.
Roxy make me everything more asy and the others employes too..
Great experience at this location. Was assisted by Roxy she was kind and helpful made my trip down there super easy and simple
Stephanie was awesom not shy at all and really knows how to talk to people help them and land em on their best choise
I havent experienced service this informative and swift in quite some time!! Stephanie was very thorough and friendly!! She got us situated in a matter of minutes and turned my very stressful predicament into pleasant and calm experience.
Stephanie was very respectful, treated us with kindness and was not judgmental with our appearances. Thank you for being kind.
Stephanie is an amazing service worker, she keeps a steady and pleasant demeanour despite the many ill-mannered people who come through the place, and she made the process of checking out of my locker a breeze. She is the kind of employee who would create additional business simply because customers can feel confident and secure in their transactions. Please give this professional lady a raise.
This site has very limited parking and that is a strike against it unless you are able to go at "off hours" which is mid week in the middle of the day. Another strike against the location is that you might need to use a different access route depending on if the rail guards are down because the freight rail can be excessively long and waste you a good half hour. I use alternate routes when the rail guards are down.
Inside, the site is air conditioned and offers decent, clean lockers. It seems to be cheaper than the competition around Claremont. I was very pleased with the 10 months of service I had here. I felt always safe even though I was wandering down hallways as a single woman.
I would go back to this location if I needed another temporary interim storage locker. Stephanie told me she has customers who have stored their stuff here for 30+ years. This is sad, but life is full of mysteries.
Went to public storage the other day. Rasheema was there to help assist me with my concerns. She was professional, nice, and informative. I will definitely come back to this location and will look for Rahseema for any help I need in the future!
I received EXCELLENT customer service from the manager on duty! She was very helpful and very insightful about the units that I was seeking to rent. I was very impressed on how clean the facility was and I didn’t see and I didn’t see a lot of people hanging out or around and that give me a sense of peace that I can trust my items would be safe with Public Storage
Exceptional service today!! Very welcoming and friendly face when I entered. Helpful and friendly staff! Went out of her way to ensure I was well informed about all the company had to offer. Clean and impressive units prices.