Public Storage Self-Storage Units at 5587 Holt Blvd, Montclair, CA

Katie, what a terrific girl she helped me out a whole lot and I appreciate it.thank you she took the time to help me and go over everything in detail

I came in today to pay my balance owed and Jacob was very kind and straightforward with any questions I asked. He is very professional and greeted me with respect. He is an amazing person... five stars!

Thanks staff for keeping the location clean always friendly

Wow, I am so impressed and satisfied with the services here. Kaydi was very compassionate and pleasant to work with, and Nicole offered amazing customer service and went out of her way for us. I appreciate you both for all you do!

Teresa had great customer service showed me my units very polite and very professional. I would recommend Public Storage to my friends.

Very nice guy, helps with everything, 10/10 experience.

We had an issue with our account and Jacob was kind enough to assist us. He was patient and helpful. We are so grateful that he was able to resolve the problem. Thank you Jacob 🙂

NOT A STORAGE UNIT FOR THE AVERAGE WORK FORCE OR FAMILY the hours keep you from YOUR PROPERTY ..The price for the promotion was fantastic however if you have a job children or a life this storage facility is a trap they are open from 9:30 to 6pm which means it’s impossible to use except on the weekends for the average person it is in a safe location if you have an rv it’s easy to pull it through but the gate doesn’t work well and my lock you in or almost try to hit your property I am reaching out to management to see if they can extend at least the hours to the door to have access to my unit after the sun goes down it feels so wrong to pay to store my stuff and be denied access to it before many kids even make it home from school 🤯🤯🤯🤯🤯 James and Dillion do a great with there customers hopefully the hours for this facility change and I can move back this was located in a great spot

I'm a happy customer, thanks!!!

Great place. Berry clean and office staff are fantastic. Thank you!!

Dillon at the Montclair location on 5570 Holt blvd. is an outstanding employee. He made the transfer of my storage place seamless and easy. He is a master of the technology needed to do it online and in office. He is all over the facility and right there when you need him.

Teresa was such an amazing help she explained everything I needed to know and got me exactly what I was looking for..

Dylan was super helpful!!!

An amazing guy Dylan help us with everything!!

Great prices and great customer service

While opening up a rental unit, Lisa was extremely helpful and walked me through the set up. I know I took a lot of her time but she did it all with a smile thank you, Lisa.

Great! Experience and especially the Lady Lisa was Awesome in everything I needed. Fast and efficient

Ask for Lisa. She's so helpful and knowledgeable. She answered all of the questions I had and was very patient and friendly!

Five stars. I found the people there super helpful and friendly. Especially Lisa. She was incredibly knowledgeable and personable.

Customer service was the best part about this place!! Especially Lisa who was super nice and helpful, not to mention you could tell she had put a lot of work in to make the place nice and to help us out!!

I just want to say how amazing Lisa is! She is so extremely hardworking and she was so happy to help me with whatever I need and answer every question. I cannot stress enough just how incredible Lisa is!

Lisa was very helpful with our unit. Facility was clean.

I rented a unit about months ago ago I could fine the right size united I needed Lisa help me with all the logistics for renting the unit

Great costumer service. Incredibly helpful. Especially Lisa. I found her to be very personable, knowledgeable, and patience.

Lisa, was the sweetest and most helpful person!

Lisa was very kind and helpful😍

Thank you to property manger Lisa!! She is very helpful and kind!! Thank you Lisa your the best

Lisa was extremely helpful and kind when I called. I had a few questions and she answered each one with a level of expertise that was quite reassuring! #GreatExperience 🔥💜

Lisa has always come through for me

Stephanie was a delight very informative very polite. I enjoyed talking with her thank you, Stephanie.

Lisa was very helpful thanks

LISA WAS THE BEST SUPER HELPFUL AND NICE DEFINITELY RECCOMEND THIS PUBLIC STORAGE 🤝

Marki was very patient with my questions great service

Marki helped out so much. Thank you for your time and patience. Super knowledgeable. 10 out of 10 would recommend.

Lisa really helped us out really fast and easy

Lisa was very helpful.

I was very happy at how clean this facility is. Dylan was very helpful and answered our questions both quickly and efficiently. Very friendly, which is nice to see these days.

The manager Dylan was super nice and very professional

Got stuff stolen out of my unit, security sucks here & never found or got my stuff back. Had a police report and everything. They never even called me to let me know till 5 days later the cops called me. Never again, rent elsewhere. Not a safe place for your things.

Lisa was amazing!!! Excellent customer service. I highly recommend this storage company!👏🏼👏🏼👏🏼❤️❤️❤️

Lisa was extremely helpful she went above and beyond to help us with our pricing. Great customer service. Friendly and handled the billing issue efficiently. She valued the fact that we been with them over a year👍😁 Thanks again!

I have nothing but good things to say about the customer service at this facility. I've been an out-of-state customer for over 3 years and everyone that I've ever spoken to over the phone, has been extremely helpful and knowledgeable. I'd like give a 5-star review for Lisa. I called because I wanted to get some assistance with understanding my charges and balance. Lisa was very patient with me and thorough in researching my account and explaining to me in a professional manner. She took her time and made sure both she and I understood before providing the information. She and I ended up laughing together by the end of the call. She even told me that she remembered my voice from speaking with me over the phone before. I was so happy and felt like someone really cared about the customer. Lisa, THANK YOU so much for your help. You my friend are the epitome of EXCELLENT Customer Service!

My first time renting a storage and I had the best experience with Lisa she's very respectful and goes over everything doesn't leave any detail out it was easy and fast You rock Lisa 😊-Aisha Roberts

Rented a small unit at public storage The place is super clean and Lisa help me with all my needs

As a Combat Veteran, my heart is heavy as I share my experience with Public Storage. Picture this - a year and two months of diligently paying for my storage while I battled homelessness. After four long years on the streets, I finally secured an apartment - a blessing that, ironically, left me unable to cover my storage fees. Expecting a glimmer of understanding, I sought help from Public Storage, but to my dismay, no employee, in person or on the phone, showed an ounce of sympathy. Yesterday, on the eve of Veterans Day, my storage unit was auctioned off, and with it, I lost everything. Official paperwork, VA documents, discharge paperwork, clothes, shoes - all gone. Even when a non-profit offered to settle my bill, willing to pay by check for proper record-keeping, the district manager turned a cold shoulder. Public Storage, it seems, only cares about your money, oblivious to your circumstances, regardless of how long you've been a loyal customer. This heart-wrenching incident exposes Public Storage's disregard for the Veteran community, the neighborhoods they operate in, and every individual they serve. They should be celebrating a Veteran's triumph over PTSD, homelessness, and depression, not contributing to the very struggles we fought to overcome. This Veterans Day, I stand stripped of my possessions, questioning whether having a place was worth losing everything. Public Storage, in their pursuit of profit, has forgotten the human stories behind their customers. I give them absolutely zero stars!! Happy Veterans Day

Infested with rats they pooped and chewed up a lot of my things, horrible hours they close at 6pm and crazy high rates i was paying over a hundred for an 5x5 space.Management will micromanage and be rude to you.Do yourself a favor and rent elsewhere.

Lisa was super amazing. She gives you 6 star service. So nice and so helpful. Greeting you with a smile when you walk in feels warm and welcoming.

Lisa is nice and helpful. Good customer service.

Lisa was very helpful

I have literally had nothing but issues with this place!! First the fact that they are only open during working hours is so ridiculous. On top of that I'm trying to get in my space after paying my past due bill and they are supposed to be open!! Came yesterday they were not here. I'm here when they open this morning, STILL NOBODY HERE...... THIS IS BEYOND RIDICULOUS

Lisa was the best very helpful and great service

Lisa was amazing and exceptionally helpful.

Thank you Lisa you were really helpful If I could give 10 starts I would give eleven Thanks again

Lisa is soo nice and amazing . She is very helpful. She always makes sure we get out in time and is always in a great mood. Highly recommend this place it’s very clean

Great service very clean and reasonable price

Lisa was great, she was definitely easy to work with, and provided great service and knowledge of the services provided. I will definitely rely on this company for storage.

Bro, shout out to Lisa, hands down one of the best I have met in my life, please give her a raise

Quality service

Lisa is the best, great customer service, 100

Dylan was a great help and gave us a great customer service and explain well all the process thankyou so much

Jesse helped me

Very satisfying

I would like to say, that Dylan gave us top of the line service. He was very helpful and he was very patient and understood are need. It was a very pleasant, because of his outstanding service. I wish I had more words to say about him. He is a very good man. Find more like him. And you can't go wrong with people like him. Thank you Dylan for the pleasant visit. RENALDO M Murrietta.

Really thankful for places like this but most of all how they work with their customers great service and communication and deals

Predatory treatment, fake deceptive customer service not making adjustments to billing while sending out threats regarding my property because I simply have sense not to pay a incorrect bill where showing overcharging, imposed fines and fees I do not owe . Property manager Lisa and claims she cannot assist me nor does she have information to provide me to get help

Hate them, you go to office and no we will be right back sign. You call the number on the door and your on hold forever. Been on hold 25 mins while I am writing this. Going to find another storage. Avoid if you can . They raise rates and give you no notice as well. Hate them

Rat infestation. Disgusting. Ruined thousands of dollar worth of my items. Insurance only covers up to $250 and they force you to pay it EVERY month in addition to your rent (that they keep raising btw) 😡 Can't wait to get my stuff out. Ps. Try to avoid storage places. It's a trap.

They are so great

I Just want to say that Lisa the property manager is a life saver. Excellent service!!! Five stars well I say 10 stars for her. If you need a storage space go see Lisa she will take good care of you!!!! 👍👍💃💃❤️

Lisa's as been a great help .

The service was so great, Lisa is an amazing manager. She explained everything we need to know. Thanks a lot, I would give you 100 stars if I can Lisa!!!

Dylan was so helpful and sweet! I’m unfamiliar with how to rent a unit and he took the time to explain all the options and was very patient. I had a great experience and I hope Dylan is there to assist me again!

Lisa is awesome.... Lots of patience.. Property is very clean and nice looking.

This is my 2nd time experience with the company Public Storage. First time was a direct contact since my mom was the one that rented the space. Let me tell you, my experience was extremely amazing. Specifically due to the fact that the rep, named Lisa that worked there, unsure if she’s the manager or an associate. If she isn’t a manager she darn should be. She gave such excellent customer service. She was so informative, I asked everything and anything I possibly could. She was extremely patient, I initially reserved a smaller space but next day came to realize I needed their larger space and thankfully they had one available. She was so nice and didn’t look annoyed when I asked her multiple times to show me all the different spaces and helped me with the lock. Never a time she didn’t have a genuine smile. She made me feel important, that my items were valued, and that protected. I haven’t had any experience with any other employees there but Lisa is amazing! Thank you for being kind and so helpful. My husband and I appreciate you. Rating based on my personal move in experience and Lisa’s excellent customer service

My experience at this Public Storage was great! I’ve never rented a storage unit but the nice worker Lisa made it so easy! She helped my friend and I check in and even showed us to the unit and made sure we knew how to open/lock it. She even helped us work the app and figure out how to open the gates as well. Very nice lady and made this process so easy. I’m giving Lisa a 5/5!

Smiley wonderful person

Lisa was very nice and helpful. Thank you.

Lisa provided me with excellent service and answered all of my questions.

Lisa was wonderful! Very helpful service with a smile

Lisa was very friendly and helpful

Lisa is great! Don't get rid of her.

This place has the most amazing customer service! The lady that takes care of the place, called me to let me know there was a problem with my lock, she kept doing her rounds until I came to make sure nothing was taken. Thank you Liza.

I came into faculty and didn't have my code for gate. Lisa at the desk was very helpful with helping me locate my code she ask for my Id and returned with my code on public storage card. She was very friendly and professional thanks alit Lisa !!!

Great customer service

Angel was great and helped me transfer units so quickly!

I have been with this location for a few years now and have always received great customer service. Lauren was excellent in assisting me with a concern about the status of my unit. She was efficient and helped me resolve my questions on my balance as well. She was very easy to talk to which is helpful as I was stressed about even calling in. The location is always clean and I love my unit that is temperature controlled which is need for the items I am storing. Thank you Montclair Team you're doing an excellent job.

Man miss Lisa is awesome, she took care of me right away and made my day so much better… thank you!

I went to inquire about a storage unit. I was blown away by the exceptionally helpful young man that was working there today @11an 3/2/22. Dylan, you are awesome and I wish all establishments would have employees as helpful as you. Thank you.

Very friendly staff thank you Denise for helping me find the perfect storage unit.

Robbie Amazing service ..very nice ,helpful and professional