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Public Storage Self-Storage Units at 9901 SE Mill Plain Blvd, Vancouver, WA
Address
9901 SE Mill Plain Blvd
Vancouver,
WA
98664
24/7 Access Available
Property Open
Mon-Sun 6:00 AM - 10:00 PM
Storage Facility Features
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
24/7 Access Available
(24/7 access available)
Property Open
Mon-Sun 6:00 AM - 10:00 PM
Storage Facility Features
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
24/7 Access Available
(24/7 access available)
-
Unit Size5'x5'Online price$ 30/mo
Unit Size5'x5'Online only price$ 30/mo
Size guideSmall 5' x 5'- Ground Floor
- Inside Unit, Swing Door
WEB ONLY OFFERMonth 1Halloween Sale$60 $ 30 /moMonth 2$60 $30/moMonthly Rent$60 $30/moMonths 5-12In-Store Rent$60/mo+ one-time $29 admin fee -
Unit Size5'x5'Online price$ 31/mo
Unit Size5'x5'Online only price$ 31/mo
Size guideSmall 5' x 5'- Ground Floor
- Inside Unit, Swing Door
- Near Door or Elevator
WEB ONLY OFFERMonth 1Halloween Sale$62 $ 31 /moMonth 2$62 $31/moMonthly Rent$62 $31/moMonths 5-12In-Store Rent$62/mo+ one-time $29 admin fee -
Unit Size5'x10'Online price$ 41/mo
Unit Size5'x10'Online only price$ 41/mo
Size guideSmall 5' x 10'- Ground Floor
- Inside Unit, Swing Door
WEB ONLY OFFERMonth 1Halloween Sale$82 $ 41 /moMonth 2$82 $41/moMonthly Rent$82 $41/moMonths 5-12In-Store Rent$82/mo+ one-time $29 admin fee -
Unit Size5'x10'Online price$ 46/mo
Unit Size5'x10'Online only price$ 46/mo
Size guideSmall 5' x 10'- Ground Floor
- Outside Unit, Rollup Door
- Drive up access
WEB ONLY OFFERMonth 1Halloween Sale$92 $ 46 /moMonth 2$92 $46/moMonthly Rent$92 $46/moMonths 5-12In-Store Rent$92/mo+ one-time $29 admin fee -
Unit Size5'x10'Online price$ 47/mo
Unit Size5'x10'Online only price$ 47/mo
Size guideSmall 5' x 10'- Ground Floor
- Inside Unit, Swing Door
- Near Door or Elevator
WEB ONLY OFFERMonth 1Halloween Sale$94 $ 47 /moMonth 2$94 $47/moMonthly Rent$94 $47/moMonths 5-12In-Store Rent$94/mo+ one-time $29 admin fee -
Unit Size7.5'x10'Online price$ 74/mo
Unit Size7.5'x10'Online only price$ 74/moSize guideMedium 7.5' x 10'- Ground Floor
- Inside Unit, Rollup Door
WEB ONLY OFFERMonth 1$74 $ 74Month 2$74 $74/moMonthly Rent$98 $74/moMonths 5-12In-Store Rent$98/mo+ one-time $29 admin fee -
Unit Size7.5'x10'Online price$ 74/mo
Unit Size7.5'x10'Online only price$ 74/mo
Size guideMedium 7.5' x 10'- Ground Floor
- Inside Unit, Rollup Door
- Near Door or Elevator
WEB ONLY OFFERMonth 22nd Month Free$74 $ 0Month 2$74 $0/moMonthly Rent$98 $74/moMonths 5-12In-Store Rent$98/mo+ one-time $29 admin fee -
Unit Size10'x10'Online price$ 78/mo
Unit Size10'x10'Online only price$ 78/mo
Size guideMedium 10' x 10'- Ground Floor
- Inside Unit, Rollup Door
- Near Door or Elevator
WEB ONLY OFFERMonth 1Halloween Sale$156 $ 78 /moMonth 2$156 $78/moMonthly Rent$156 $78/moMonths 5-12In-Store Rent$156/mo+ one-time $29 admin fee -
Unit Size10'x10'Online price$ 82/mo
Unit Size10'x10'Online only price$ 82/mo
Size guideMedium 10' x 10'- Ground Floor
- Outside Unit, Rollup Door
- Drive up access
WEB ONLY OFFERMonth 1Halloween Sale$164 $ 82 /moMonth 2$164 $82/moMonthly Rent$164 $82/moMonths 5-12In-Store Rent$164/mo+ one-time $29 admin fee -
Unit Size10'x10'Online price$ 82/mo
Unit Size10'x10'Online only price$ 82/mo
Size guideMedium 10' x 10'- Ground Floor
- Inside Unit, Rollup Door
WEB ONLY OFFERMonth 1Halloween Sale$164 $ 82 /moMonth 2$164 $82/moMonthly Rent$164 $82/moMonths 5-12In-Store Rent$164/mo+ one-time $29 admin fee -
Unit Size20'x10'Online price$ 107/mo
Unit Size20'x10'Online only price$ 107/mo
Large 20' x 10'- Ground Floor
- Outside Unit, Rollup Door
- Drive up access
WEB ONLY OFFERMonth 1Halloween Sale$214 $ 107 /moMonth 2$214 $107/moMonthly Rent$214 $107/moMonths 5-12In-Store Rent$214/mo+ one-time $29 admin fee -
Unit Size10'x20'Online price$ 117/mo
Unit Size10'x20'Online only price$ 117/mo
Size guideLarge 10' x 20'- Ground Floor
- Outside Unit, Rollup Door
- Enclosed
- Drive up access
WEB ONLY OFFERMonth 1Halloween Sale$234 $ 117 /moMonth 2$234 $117/moMonthly Rent$234 $117/moMonths 5-12In-Store Rent$234/mo+ one-time $29 admin fee -
Unit Size10'x20'Online price$ 122/mo
Unit Size10'x20'Online only price$ 122/mo
Size guideLarge 10' x 20'- Outside Unit, Rollup Door
- Enclosed
- Drive up access
- Vehicle Parking
WEB ONLY OFFERMonth 1Halloween Sale$244 $ 122 /moMonth 2$244 $122/moMonthly Rent$244 $122/moMonths 5-12In-Store Rent$244/mo+ one-time $29 admin fee -
Unit Size10'x15'Online price$ 150/mo
Unit Size10'x15'Online only price$ 150/mo
Size guideLarge 10' x 15'- Ground Floor
- Outside Unit, Rollup Door
- Drive up access
WEB ONLY OFFERMonth 22nd Month Free$150 $ 0Month 2$150 $0/moMonthly Rent$200 $150/moMonths 5-12In-Store Rent$200/mo+ one-time $29 admin fee -
Unit Size15'x20'Online price$ 214/mo
Unit Size15'x20'Online only price$ 214/mo
Large 15' x 20'- Outside Unit, Rollup Door
- Enclosed
- Drive up access
- Vehicle Parking
WEB ONLY OFFERMonth 22nd Month Free$214 $ 0Month 2$214 $0/moMonthly Rent$285 $214/moMonths 5-12In-Store Rent$285/mo+ one-time $29 admin fee -
Unit Size10'x30'Online price$ 221/mo
Unit Size10'x30'Online only price$ 221/mo
Large 10' x 30'- Ground Floor
- Outside Unit, Rollup Door
- Drive up access
WEB ONLY OFFERMonth 22nd Month Free$221 $ 0Month 2$221 $0/moMonthly Rent$295 $221/moMonths 5-12In-Store Rent$295/mo+ one-time $29 admin fee
Storage Near Vancouver, WA 98664
Self-storage in Vancouver is conveniently located on the south side of Mill Plain Boulevard, between 98th Avenue and Interstate 205. This facility is perfectly positioned for residents of Clark County and commuters heading across the Glenn Jackson Bridge into Portland, offering a wide selection of indoor and outdoor storage units.
Small Storage Units Near You in Vancouver
Commuters heading in and out of Portland who need a storage space just off the freeway can utilize a 5x5 storage unit. These compact units are the perfect place to keep work supplies, small tools, or seasonal gear for easy access any day of the week. For residents in nearby neighborhoods, a 5x10 storage unit is an excellent choice for decluttering hall closets, storing sports equipment, or keeping holiday decorations safely tucked away until next year.
Medium Storage Units Near You in Vancouver
Located just across the Columbia River from the Portland International Airport (PDX), our 10x10 storage unit is a great spot for Vancouver residents to store luggage, travel gear, and seasonal wardrobes for a quick pick-up on the way to a flight. These medium units are also helpful for apartment dwellers near Mill Plain Blvd who need to store duplicate furniture, like a couch or dining set, during a move or transition. If you need a bit more depth, a 10x15 storage unit can comfortably hold the contents of two full bedrooms.
Large Storage Units Near You in Vancouver
Homeowners in the Cascade Park neighborhoods planning a major relocation or home renovation can rely on our most spacious options. A 10x20 storage unit or a 10x30 storage unit can hold the entire contents of a large single-family home. These units are designed to accommodate bedroom sets, living room furniture, large kitchen appliances, and dozens of boxes. These massive spaces are a practical solution for anyone needing long-term storage or a place to keep household goods during a large-scale remodeling project.
Vancouver Public Storage features a gated storage area with keypad-code entry and a property manager who lives on the premises to provide added peace of mind. Whether you are looking for indoor comfort or the convenience of a drive-up outdoor unit, we are open 7 days a week to help the community get—and stay—organized.
Use our eRental program to book a contactless move-in and enjoy modern self-storage that's built for your needs.
If you are still looking for storage units near you in 98664, we have locations on: 11820 NE 65th St, Vancouver, WA 98662 and 8415 NE 117th Ave, Vancouver, WA 98662.
Convenient Self Storage Near You in Vancouver
Looking for storage that fits seamlessly into your daily routine? Our Vancouver location makes it easy to stop by before work or after errands. Declutter your home or office without going out of your way.
Available Storage Unit Sizes
From compact locker units designed for boxes and seasonal items to larger spaces that can hold furniture and household belongings, there’s a size to match your situation. Choose the right amount of space so you can organize efficiently without paying for more room than you need.
Drive-Up Access
Why carry heavy items farther than you have to? Drive-up access allows you to pull your vehicle directly up to your unit, making loading and unloading faster and more convenient. It’s a practical option for bulky furniture, equipment, and frequent visits.
Enclosed Parking
provides a fully contained space for vehicles or equipment that need added separation from outdoor conditions. These units are ideal for long-term storage or when you want everything kept in one enclosed area.
24/7 Access Storage Near You
With 24/7 access options, you can retrieve or store items early in the morning, late at night, or whenever it fits your routine. This flexibility is especially helpful for busy households and business storage needs.
Other Amenities & Services
Additional features help simplify your storage experience from move-in to move-out. Well-lit areas, convenient access points, and available moving supplies for sale make it easier to organize, transport, and store your belongings.
Cheap Self Storage in Vancouver
Finding affordable storage doesn’t mean sacrificing convenience or flexibility. Budget-friendly options allow you to store your items while keeping monthly costs manageable, whether you’re downsizing, relocating, or reorganizing your space.
Promotions
Take advantage of special offers available for new customers. Promotions vary by location and season, so check our current rates online or speak with our on-site team to learn about any active discounts that could save you money on your storage rental.
Billing (how it works)
Managing your payments is simple and flexible. Customers can make one-time payments or set up automatic monthly payments through their online account. Your account also lets you update payment information and view billing history at any time.
Directions
Directions from the North
Take I-5S and exit WA-500E/Andresen Road headed E. Stay on WA-500E and continue as it becomes SE Mill Plain Blvd. Stay on SE Mill Plain Blvd for approximately 2 miles until you reach 9901 SE Mill Plain Blvd. Public Storage will be on the right.
Directions from the South
Take I-5N and exit WA-500E/Fourth Plain Blvd headed E. Turn left on Fourth Plain Blvd and continue E. Turn right on SE 92nd Ave headed S and turn left on SE Mill Plain Blvd headed E. Continue on SE Mill Plain Blvd until you reach 9901 SE Mill Plain Blvd. Public Storage will be on the right.
Directions from the East
Take WA-14W and exit SE 164th Ave headed N. Turn left on SE 164th Ave and continue N. Turn left on SE Mill Plain Blvd headed W and continue for approximately 5 miles until you reach 9901 SE Mill Plain Blvd. Public Storage will be on the left.
Directions from the West
Take WA-500E/Fourth Plain Blvd from downtown Vancouver headed E. Stay on WA-500E and continue as it becomes SE Mill Plain Blvd. Stay on SE Mill Plain Blvd for approximately 2 miles until you reach 9901 SE Mill Plain Blvd. Public Storage will be on the right.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Hours
Rental Support
Monday
5:00 AM – 10:00 PM
Tuesday
5:00 AM – 10:00 PM
Wednesday
5:00 AM – 10:00 PM
Thursday
5:00 AM – 10:00 PM
Friday
5:00 AM – 10:00 PM
Saturday
5:00 AM – 10:00 PM
Sunday
5:00 AM – 10:00 PM
Access Hours
Monday
6:00 AM – 10:00 PM
Tuesday
6:00 AM – 10:00 PM
Wednesday
6:00 AM – 10:00 PM
Thursday
6:00 AM – 10:00 PM
Friday
6:00 AM – 10:00 PM
Saturday
6:00 AM – 10:00 PM
Sunday
6:00 AM – 10:00 PM
Office Hours
Monday
6:00 AM – 10:00 PM
Tuesday
6:00 AM – 10:00 PM
Wednesday
6:00 AM – 10:00 PM
Thursday
6:00 AM – 10:00 PM
Friday
6:00 AM – 10:00 PM
Saturday
6:00 AM – 10:00 PM
Sunday
6:00 AM – 10:00 PM
Explore our Vancouver, WA Storage Units at Southeast Mill Plain Blvd
Self Storage FAQs
Self-storage prices vary by location, unit size, features, and availability. Smaller units typically cost less than larger ones, and indoor and climate-controlled units may be priced differently than standard units. Public Storage offers month-to-month rentals, so you only pay for the time you need.
Specials vary by location and unit type, so checking current rates and promotions in your area is the best way to find the most up-to-date offers.
Start by taking inventory of what you plan to store and how often you'll need to access it. A small 5x5 unit often fits boxes or small household items, while medium sizes like 10x10 work well for multiple rooms' worth of belongings. Larger units, such as 10x20 or 10x30, are designed for bigger items or business needs.
Indoor Storage Units: Located inside a building with hallway access.
Outdoor Drive-Up Units: Ground-level units you can drive up to for quick loading and unloading.
Climate-Controlled Units: Designed to help maintain more consistent temperature and humidity levels. Availability varies by location.
Vehicle Storage: Options may include parking spaces or enclosed units for cars or small trailers.
RV or Boat Storage: Typically offered as open or covered parking spaces at select locations.
Business Storage: Units suited for storing inventory, equipment, or supplies without the cost of commercial property.
Features and availability vary by facility.
Outdoor Drive-Up Units: Ground-level units you can drive up to for quick loading and unloading.
Climate-Controlled Units: Designed to help maintain more consistent temperature and humidity levels. Availability varies by location.
Vehicle Storage: Options may include parking spaces or enclosed units for cars or small trailers.
RV or Boat Storage: Typically offered as open or covered parking spaces at select locations.
Business Storage: Units suited for storing inventory, equipment, or supplies without the cost of commercial property.
Features and availability vary by facility.
Climate-controlled storage helps maintain more consistent temperature and humidity levels inside the unit. It's commonly used for items like books, fabrics, electronics, or other belongings that can react to extreme heat, cold, or humidity. Climate-controlled storage is available at many—but not all—locations, so availability depends on the facility.
Drive-up access refers to a ground-level storage unit that you can pull your vehicle right up to. This makes loading and unloading quicker because you don't need to use hallways, elevators, or stairs. It's often chosen for storing larger items or boxes you'll want to move in and out easily.
Some storage facilities offer 24/7 access as an added feature, while others provide extended access hours. Availability varies by property, so it's best to check your location's access hours when renting a unit.
Common security features include:
• Gated access with individualized entry codes
• Bright lighting throughout the property
• Onsite staff during office hours
• Video surveillance
• Well-maintained fencing and facility grounds
• Storage unit locks available for purchase
Check your facility's offered features.
• Gated access with individualized entry codes
• Bright lighting throughout the property
• Onsite staff during office hours
• Video surveillance
• Well-maintained fencing and facility grounds
• Storage unit locks available for purchase
Check your facility's offered features.
Convenience depends on your needs, but many renters prefer:
• Drive-up units for fast loading
• Indoor units for hallway access and comfortable entry
• 24/7 access where available
• Month-to-month rentals
• Locations near home, work, or major roads
• Online account management and payment options
• Drive-up units for fast loading
• Indoor units for hallway access and comfortable entry
• 24/7 access where available
• Month-to-month rentals
• Locations near home, work, or major roads
• Online account management and payment options
Public Storage maintains facilities with routine property checks, regular cleaning of common areas, and ongoing pest-control efforts. We also provide clean, well-kept hallways and entry points, and staff monitor the property throughout the week.
Resources from the Help Center
How Self Storage Works
If you've never rented self storage before, we're here to help.
Making a Reservation
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Features & Amenities
Your storage needs are unique. Find out which features and amenities are right for you.
Moving In
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Customer Reviews
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Irv was friendly, fast and good unit options, explained everything as we were going thru the process. Thank you.
Irving is the great!
Irving did a great job for us
Heidi was really helpful
By far the best experience ever getting a storage unit. Irving was a delight in an otherwise awful week. Five star customer service all the way.
Irving was extremely helpful. Went above and beyond to help me get just what I needed. It is hard to find that level of exceptional customer service now days. Make sure you keep him.
They were the BEST~ it was easy to get a unit and easy to end it! The manager Irving went above and beyond and I’m so grateful!!! I’d Definitely recommend them!!!
Irving was fantastic, explained everything thoroughly. Was helpful in discussing different size options than what I had reserved.
I've been very pleased with the customer service and helpfulness of the current staff at millplain location.thank you
Such friendly, competent, and caring customer service. Heidi, who was on duty, taking the duty for someone else, was so very helpful. Also the whole area was exceptionally clean and neat. Great service !
Great access. Easy to work with
Erwin was very nice and helpful with all questions we asked very attentive and amazing t
Great location, excellent service, they follow up on how your move in went. We had issues getting a trailer into the space we had. We worked with Irving, who moved us to a space that would suit our storage better. He did an excellent job helping us, which we were very thankful for.
The doors to get to the inside units seem to all be jammed and take a bit to get into. (I’ve witnessed 3 other people aswell entering different buildings with the same issue.) No one is ever on sight from my experience and from what I’ve heard. The customer service line has no one working either so if you get stranded you’re absolutely stuck😃 I tried calling them from 2-7pm on a Wednesday and not one person answered during those “normal business hours.” Prices seem cheap at first but another customer told me they raised her price by over a $100 for a 10x10 unit in less than a year. Try literally any other storage space.
Undoubtedly had the worst experience today with the guy who works at this location. I'd had a payment due and after several attempts of trying to pay online per usual and receiving an "account closed" prompt, I thought to find a physical location. This after also being told by my locations employees that "we don't take payment over the phone". The payment was for less than $100 so I figured it'd be easy & quick. Tried explaining my unique situation to the guy working the front desk, & what I've learned is if u have any kind of reputation, whatever they see on the computer trumps whatever u say, regardless of how truthful. I say I've been trying to handle the matter, he says 'well they've been calling you' . I'm like uh, yea I know & I've already spoken to someone & they were just going to repeat the same things? I wanted to pay the original bill since I felt i wasn't at fault for the late fee. He replies ",yea idk about that....& That's what you say" that's what everybody says"...& SEVERAL other remarks that resembled this tone. Just because you hear something routinely or are tired of hearing it DOES NOT AUTOMATICALLY MEAN that everyone you encounter is being untruthful. It's possible that a few are actually being honest. But I digress, It really was not that serious but to be met with pushback and attitude with everything you present was uncommon very unprofessional and almost felt personal at a certain point. I'm a rational person but I don't deal with smart mouth men so it was at a point where I knew it was best for me to leave. I'll be flying to my location to take care of the balance remove my things & find an alternate option.i have another storage space & never encountered this, always smooth. they're tired of me & vice versa & that's ok.
So quick and easy , I did it online , but there and started moving in. Can't see how it could be any easier or better.
You made a good choice for a property manager he very helpfull when i needed assistance on the property. Thank you jacqueline wesley
Had a very positive experience here. I owe a big THANK YOU to Irving for answering all my questions with a positive attitude when I called. Great customer service!
I was going through a very difficult time in life and Irving made my life so much easier! I’ve had storage other places and never had the great customer experience that he gave. He genuinely cares and does his best to make things go smoothly. Wonderful guy!
I was able to get a storage unit at a time of day that I couldn't get one anywhere in town they really saved my ass
Just received TOP NOTCH customer service from Representative Irving. I typically never leave reviews, but I called a few hours ago and he immediately figured out my situation and initiated the process to fix my issue. Very thorough and empathetic in his communication and response and left no questions to be asked. 10/10 I hope he is someone in upper management because other storage units in the past I’ve dealt with are in need of his level of communication skills and kindness.
Safe location clean
Nice place very professional and got my unit in about 15 min
We got a storage unit last year at a rate if $44/mo. Less than a year later, they informed us that our rate would be increasing to $63/mo, which is nearly a 50% increase. We did not come in under a promotional rate. This is basically predatory. Do not rent at Public storage, they lure you with low rates, then jack it up as soon as you have a bunch of stuff stored there.
They received 5 stars for their excellent customer service, if they notice there's something you don't understand, they call so they can let you know they are there to help. Teri met with me in person, to help me with my lock situation. They have a personal touch and I appreciate it. Good customer service that goes the extra mile is not easy to find these days.
Really great location. The staff is wonderful.
Amy was great. Happy to be there.
The woman i worked with was amazing! she cleaned my unit gave me a new rope and just made everything so smooth for me! always a delight to be served by hair
Great rates...
Friendly & VERY HELPFUL!
Super freindly and customer service like it used to be
Horrible company. They charge you one price when u first move your things in and then they go up on the rent for the unit every few months. My unit size didn’t change so why am I paying almost $100 for their smallest unit and it started off at $30. I do not recommend at all.
The move into the storage was great thanks to the assistance of the associate working
Amy was amazing ,she was very kind and patient
Amy was awesome with costumer service.. very kind and polite, nothing but a great experience..
Teri was incredible!!!! Best support ever!
Great customer service from terri very helpful
This place is super acomadating and amazing
My experience with this place is amazing. Everyone has been very kind and awesome.
Golden experience
Amy is Always there to help every time. I really appreciate that. Everything is stressful when your moving and honestly a little kindness goes a long way. I appreciate the property manager (Amy). Thanks again. 5 stars all day long
Great service
Incredibly easy to work with I really enjoyed coming here
I have only had a good experience with this location, it is always clean and the staff Is friendly and helpful.
great service
I also got the 5 Month 40% percent rent increase 👎
After 5 months they increased my rate by 40%
Terrible! Door latch damaged, missing bolts. Weatherstripping around roll-up door torn, made it VERY difficult to open door. Overall appearance of facility is shabby, dirty. Only saw one security camera. Large rat traps everywhere ( tells me a lot). I immediately cancelled my contract. Contacted off site property manager ( left voice mail). No return call.
On site mgr cancelled contract for me. I want a refund ( at least partial). NO ONE HAS FOLLOWED UP WITH ME. I went to another storage facility. Beautiful! Comparable price.
I had a great experience here. Very helpful staff.
As a restoration business we often have need for storage. We thank you for your customer service and easy to navigate website. It makes our job a whole lot easier.
-Restoration 1 of Vancouver
I rented a unit from here and signed a lease. Going on the fifth month now they sent an email saying they are increasing the rent 55
dollars a month. Roughly a 33 percent increase. Trash company. I will be moving my stuff soon.
The property manager is never available. Appointments only, but 80% of the time, she does not even show up. She does not answer phone calls to the property and has never returned a phone call that I have made to her in the last year of renting. Tried to transfer a space. She would t answer, and so I tried to figure it out. They won't refund or credit my account so that i can transfer to the proper space after a (yes my fault but still) mess up trying to navigate the site and app for a space transfer and ended up doing it incorrectly. I wish I had something nicer to say.
Gail was very helpful and kind getting us setup.
Great place to Store your things. Amazing Customer service. 😊
The manager Gail, has always been outstanding in helping me. And I have witnessed her wonderful professionalism to other tenants.
Great service, pleasant, and professional interactions.
Excellent customer service
Nice facility, however there are homeless drug addicts that live in the units. Some will even wait for someone to open the elevator then follow you in. Management doesn’t seem to notice or care.
Id like to start with Gail, she stays on top of everything making sure that me and my girlfriend are well taken care of as we are experiencing a huge change in our living situation. Making sure we are safe with our things and even going above and beyond to help us when she has the ability to do so. She is very on top of it when it comes to making her rounds to her customers and she is efficient. We will definitely recommend our friends and family to her there at Public storage.
Gail is extremely helpful and very nice. She made the move in so smooth, answered all our questions and took good care of us!!
Easy process, Gail in the front office was very professional and helpful
Price looks good at first at $134 but quickly jumped up to $330 from in the span of 2 months for a 10x15, and we're constantly harassed and threatened with all of our stuff going to auction and cut my lock and forced me to drive across state all while struggling to pay the increase and having to move across and out of state, all the late fees added up $580, when they re-painted the units everything about 2ft in got covered with dirt and overspray and they're insurance didn't want to replace anything that got ruined, lotta baby stuff, 2 gaming computers and a dresser that is worthless now lol,
If you have to find something last minute find something else.
Incredibly frustrated - I used this facility for a few months while we were preparing to sell our house. After the house sold, within three months of having rented the storage unit, I called the corporate main line (because no one ever answers the site phone) and notified them that we were emptying the unit and would be out before the next months rent (at a $30 price hike) would be due. They said great, thanks for letting us know and we emptied the unit and went on our way.
I received an email when I didn't pay the next month, but when I tried to call the facility, no one answered and I left a voicemail for the manager. After receiving another email stating I was late, again I called and left a voicemail. After leaving a total of three voicemails, I finally received a call back from the manager who was very hostile. When I explained I had reached out to their 1-800 corporate number and gave them notice, the manager said that was insufficient and that she would tell corporate and see if they would be willing to waive the storage fee for the month.
I didn't receive any more bills, phone calls, emails or any form of contact until today when I received a bill from a debt collector. Extremely poor customer service and communication. I do not recommend either this facility or Public Storage. do yourself a favour and use one of the other millions of storage unit places - guaranteed they will have better customer service than this one!
I registered and set up rental online. I received prompt confirmation and code and key worked properly.
Gail helped me and did a wonderful job.
Gale(or Gail? Hope I am getting right) was such a big help with everything. She was incredibly fast and even went above and beyond with helping me with how the lock worked and how to place it correctly.
Gail was extremely helpful. Great customer service overall .
Service was great
Bathroom is always locked. Tiny dumpster is not easily accessible. Had issues with billing after our last month there. Minimal staff involvement, could be more present and helpful.
Gail is an amazing manager and she's also a United States Air Force Veteran, thank you for your service!
Gail was sooooo great!!! 10 stars!!!! She made the process supper easy and she was so friendly!!!! Thankyou!!
The check in and rental process went exactly as described. Room was ready to go when we arrived.
Gail was absolutely wonderful and so helpful
I have been searching to find a good place to store some home items and Public Storage came up with the highest reviews. I called and spoke with Gail. She was so patient with me and answered all my questions. I scheduled a tour the same day and when I arrived Gail was behind the counter. She was super helpful and gave a great tour to see all the unit sizes we requested to view. She was patient with all of our questions and explained the several rules they have for the storage units. Needless to say, I rented out the unit I saw today and Gail took the time to help me download the app and got me situated. I left with peace of mind and it was all thanks to Gail’s great customer service. Thank you.
Gail did great
Great service! Miss Gail was very kind and respectful and helpful to set up my unit. She explained everything in detail and was very patient.! Thank you!
I spoke with Gale regarding my auctioned off storage and she utiilized her Customer Service Skills Professionally. She went above and beyond to explain to me the reasons for the auction. I appreciate you for taking the time.
Customer service is great
Great service with Gail
Great place and representative too
I feel safe having my stuff here and prices are OK
Love my storage
10x15 unit for 232.00. Typical but this one had an 8 foot gap to the outside at ground level and THEY DONT EVEN HAVE LIGHTING! Bring a flashlight??? Really?? We were told "we don't replace lightbulbs anymore so don't know if the light works.
Gayle was very helpful on the phone today. I could hear her smile over the phone. Excellent customer service. Thank you, Gayle. God bless you.
Gail she is a good soul grate service good personality nice to work with
The manager, Gail, was super helpful. Thanks!
Staff was very professional. The place was clean. Easy renting a unit.
This place is amazing they help me out in my time of need. Their associate Gail was kind courteous and very thoughtful I so appreciate all the effort she put into her job today. She definitely deserves a raise.
Rented a unit online, on a I called and spoke to a CSR and was told that I didn't have to see or speak to anybody in person and that I can rent 100% online. I packed up everything moved over from Vancouver to Gresham and when I got to the storage unit my gate code didn't work I had to go in and see the manager. Once I spoke with the manager the next day after she verified my ID, I was told that there was going to be a lock in my unit. I get to the storage unit again and I opened the door only to find that there was no lock.
We was today was closed. After call and waiting 20 minutes manager came, without any apology said that she was in the bank. Ok, it is happeneds. After she said someone has already taken your auction more expensive than you, call and sort it out yourself, but I had all information and invoice of auction on my hand. To which I insisted that she call her boss herself and find out what was happening. After that she said it was mistake and you have nothing that the money would be returned to you within a certain period of time, she didn’t exactly say so, again without apologizing, as if these were all the problems because of me. We visited many storages of this company in many other states, but only here it was the worst. I don't write a lot of reviews, but I have to here. maybe this will help someone.
Danny provided excellent service!
Danny was incredibly kind and helpful!
Thank you so much Danny for all your help today..
The staff at this facility is amazing. They always return a call if I leave a message, they are knowledgable, professional, and most of all… they are kind and helpful. In today’s world we need more of both. I highly recommend them!
Gail has been fantastic and prompt to answer my questions as well as call me back in a timely manner. She made this process smooth as can be and I am looking forward to working with her the next few months and because of her doing business here has been nothing short of amazing, Thank You! Joshua.
Gail at the location on 99th and Mill Plain in Vancouver, Wa.was and IS absolutely wonderful! She took time with me to make sure I got the unit that best suited my needs. Even made sure it was clean and swept out for me. She went over everything with me to make sure there were no surprises, not to mention I'm actually saving over $500 a month by using Public Storage! Gail was very clear and made it simple and understandable. Just made it easy and she's so pleasant she made my day better by just taking with her. So, Thank you Gail.
Thomas.
Gail is amazing recommend this place
Wish they were open longer hours. Semi picky on the evening closing time. Calls to complain the following morning about my departure timing being 5 prior to closing. If you want close at 855pm fine but if you’re open till 9 be sure do so with clear public notice or personal service to current contracts or something my bad for cutting it so close. It’s disturbing that although I was within property/contract hours of operation that there was a complaint at all.
Gail was wonderful! Very helpful, got us set up fast & easy.
Gale provided excellent customer service when I needed a place to rent. Thank you Gale!
Danny was amazingly helpful and a wonderful manager. I appreciate your help so much. This will certainly be my go to storage option.
Danny was Good customer help me get done quickly
As my was short very professional
Gail was amazing. She was helpful and very friendly. I would definitely recommend renting from here because of Gail and how easy she made the process!
I have a good experience in rent the unit she's good in her job
Great service by Danny!!
Danny was absolutely helpful, helped me find out what I needed and found my the best deal he could find!!