Very sweet lady in the office was very helpful and made me feel the place was secure.
Super easy sign up and great experience all around
Alan was very helpful! I enjoyed working with him!
Alan was wonderfully helpful and set me up with a really nice unit for a good deal! He answered all of my questions and had so much patience with me while I figured out how to do this storage unit thing. Go Alan!
I do t usually leave reviews but the exceptional service provided by Alan deserves mentioning. I held a unit and a vehicle spot online before arriving in town and Alan called the day prior to confirm and ensure timing would go smoothly. When I arrived he make the experience easy and his can-do attitude made the process easy in spite of a computer issue that came up while I was there. And while I was unloading my stuff he came by with a dolly in case it would be useful. He also called me once the computer issue was resolved to to let me know everything that needed to be taken care of was addressed to put my mind at ease…and it did leave me feeling confident that everything was handle appropriately. I will highly recommend this location to anyone looking for storage and great service. Thanks Alan!
Best Service! Thank you Alan!! And public storage
Started my rental online and verified/finished procreate the office. The associate that helped me was VERY kind and knowledgeable. The facility location and my individual spaces were IMPECCABLY CLEAN. I also feel VERY secure at this location.
Very nice place with easy access to the unit, affordable prices and deals compared to other storage facilities. Very helpful professional staff.
Kyla took such great care of my brother and I, that we rented another unit and a spot for my work truck! She is the best there is and I hope they reward her for her hard work! :) 10/10 highly reccomend.
I’ve been calling and leaving massages for two days to talk to the manager of this location, but looks like she/he is not even coming to the office. I’m not sure even anyone work here. I’m locked out and have no keys to get to my unit. This is unacceptable. 4 calls and massages has been made still no answer
Very pleasant people here.
If I could rate this place 0 stars, I would. Rats in storage unit. I called and left several voice messages before I heard back. When I did they told me that they would follow up with a solution and they never did. Not to mentioned when I first moved in to the unit, my door was broken and it took them several weeks to fix and get back to me regarding it so I was not able to access my unit for about 2-3 months. Units are so dirty and gross, clearly not cleaned out. There is no communication. I have been calling to see how I can end my lease since no one is ever in the office and have not heard back at all.
Great service. Very sweet
Best damn service I’ve ever had Kyla was great and very helpful
Manager gave great service!!!!
It didn't take much for this rating. They did a good job at being informative and I didn't have to sit and talk with someone for hours. I feel like my stuff is secure. 🔐
Don't do business with Public Storage. I moved out March 31 and received email confirmation of the move out. Since then I have been contacted multiple times per day to make payments that I don't owe for April, as if I still have a storage unit there. These people are crooks. I already spoke to an employee on the way phone about this on 4/2, who lied and assure me I would not be contacted for payment again. I'm sure they successfully scam other people out of extra payments they don't owe, but my next call is the the Washington Attorney General's Office Consumer Protection Division. Shame on Public Storage.
Fabulous customer service helped myself and another lady before me. Kyla was sick a wonderful person. There should be more like her. Thank you
I had storage at this facility for over a year...Not only does this facility have a rodent issue, there is a manager that lives onsite that manages a different facility and her live in boyfriend is a creep (he does not work for public storage). They will charge you late and lien fees you do not owe, lock you out and take your property...
Very good service and helpful
I tried getting my belongings out of the storage unit since November, and the door got jammed. took them over 1 month to even fix it. By the time they fixed it wanted to charge me fees and extra rent when I had not access to my belongings for over a month. 2 months later they still haven't given me access to my belongings and are trying to sell my unit. no one calls back and Gale whom claims to be in office is never actually in office. I've left messages for the manager for a week with no contact from him as well.. I am livid that it's so hard to get in contact with anyone unless they are calling you for money. This place is a total scam and I need to have access to my belongings. I have attached a photo of one of the Thursdays Gale claims to have been “in office”
Overpopulated with homeless parking lot always has trash
Gail was fantastic, easy entry, and helpful
I used public storage for 4 years. I only had one run-in with one particular manager who was not very friendly. However, overall, for the length of time that I was there, my experience was good. The prices were a bit high, and they did raise them about 2 months before I took my stuff out of storage. I the price went from $253 to $3:12 The jump in cost is why I took my stuff at a storage. That price was for a 10x20. Overall I had a good experience with them. I would recommend them to anybody.
Great storage facility... Managers are awesome customer service is great did you think of a better place to store my stuff nice and friendly atmosphere every time I'm here
I regret putting my stuff here, back in March they had a break in, we were not notified and then when we discovered it, we were told that there was a problem with locks, then once it was evident that the break in indeed occurred it took forever to get the camera footage and our stuff has not yet been recovered. I am very disappointed that this happened. I feel like Public Storage has failed us, did not take steps to protect our stuff, they do not have cameras in hallways, this has majorly impacted me and my family, I will never use your business again, nor will I ever recommend you to anyone.
Changed my review simply because the owner actually responded to my feedback. At least I know my things are in good hands.
Amy was awesome! She went above and beyond to help me get a storage u it. I was waiting for a unit she called me as soon as one opened and was able to come right in and get it. Thank you so much.
Amy is awesome!! Thank you
Heiped with every detail in selection, and signups. Very pleasant. I would recommend strongly.
Great place and affordable
Public storage is the best
Great place to keep your valuables and for a great price..
Clean, professional, and a dependable staff!
Thanks Amy!
The management's office schedule is split between multiple locations and divided into different days per those locations, making it almost impossible to take care of any business without an appointment firsthand. I recommend calling ahead a day or two prior to meeting.
I don't store here my bro does
Thanks for all your help Amy
it said they were open but the door was locked and it didn't say when they would be back. and the place looked a little ghetto.
The staff is great !! Amy was super helpful and helped me change into a better , more cost efficient unit. She and the staff get 5 stars from me !
Amy was very professional at her job. She had great customer service she gets a 10 star from me.
Danny was super awesome, he was quite funny, a joy to be around, and extremely helpful.
Beautiful beard. Great service.
Amazing service. I will recommend to others.
Very friendly, happy to joke around with us. Whole process went very smoothly
Amazing service and willing to work with customers with the best customer service I've seen!
Danny gave wonderful service and was very helpful.
Super friendly and professional!!!
very welcoming and sweet through the whole process
Location was very convenient. We had two units both able to drive right up and load it and load right at the door. Employees Gail and Danny? Did a great job. They were very helpful.
Got charged a full month for 9 days of renting (no prorating done, which means they rented it out and made double money for that unit).
HUGE issue: The building code is only texted and nowhere in the paperwork, emails or app. Couldn’t access unit due to lost text and no one answers customer service line after hours. Had to pay for a whole new month of rent because I couldn’t access the building and also had to rent uhaul a second time. Office worker apologized but didn’t offer any refund.
Love Teri! Absolutely an amazing lady!
Danny was amazing and so helpful
Danny was super kind and helped us get a great spot to store our RV! Thanks!
Very friendly and helpful
Danny was friendly And fantastic! Epic beard too!
Danny was absolutely awesome to work with. I'm so glad I chose this location.
The clerk was very helpful and kind I definitely had great customer service and would recommend public storage
Great service and nice people.
Great service. Handy location.
Danny was absolutely the best person I could have interacted with in the experience. Had a positive attitude and the kind of energy that I enjoy. I would recommend this location to anyone looking for storage and to mention to Danny that Ian Sorenson sent them.
Danny was wonderful fast and friendly!!! 10 stars for sure
Danny gave 10 star service!!!!!
Danny is a great help. We played phone tag for a couple weeks , always friendly and professional. Happy with the storage facility 😀
Danny was Supper helpful, nice and very patient. I can honestly say he’s been my best experience with your company.
My experience with Danny at Public Storage was 110% , above and beyond was the gentleman Danny that handled my whole process in renting me my unit . Very helpful and courteous through the whole process. I would recommend this place to anybody that's looking for a storage unit couldn't get better customer service anywhere. Thank you Danny and public storage.
Jenny S
Danny was an amazing help and so thankful to him.
Danny helped us out, SUPER helpful and charismatic.
Danny was so super helpful!!!
Public Storage is wonderful. Keep me updated and very kind.
If you want a rat infested storage come here. They will look you straight in the eye ask you to get rental insurance while all along knowing they have a rat infestation, no bate stations until I said something on my move out date. Suddenly they appeared everywhere. Deception come and get it. Oh and they will raise your rent after 3 months to invest on your rat eaten furniture and mildew smelling clothes. Let's not forget how it will cost you more to replace your rat bitten items as greedy owners includes the corporate wimpy district regional guy named Mark who didn't return my call. Who took it upon himself to determine no refund. Of course not, don't forget to look people straight in the eye and tell them to not forget rat infested rental storage insurance! Lol