Public Storage Self-Storage Units at 2365 South G Street, Tacoma, WA

Kathy the property manager was very patient and sweet with communicating the situation regarding transitioning between urban storage and public storage.

Terrible place do not do business with them. Dishonest with rates and how the system would work with us resulting in a $560 inadvertent fee. They must be paid commission as why would representatives conveniently leave out pertinent info that would allow customers to make an informed decision. After hours on the phone with customer service trying to reconcile a solution- they were unwilling to budge nor be flexible with the situation. Where will business ethical lines be drawn if there is a lack of value for transparency and honesty? We will not be doing business with this company in the future and would not recommend would warn anyone doing so going forward.

Original mad conplaint: No carts no phone listed extremely inconvenient. Irritated to pay for a space i supposedly can use anytime during business hours but no carts even though parking lot empty Next day: they had 2 carts available and I got it all done on lunch hour. Convenient this time. Hope first time just a fluke n sorry I was just so mad.

Horrible new ownership. New staff is Horrible. Changed hours and didn't notify tenants. Went there today and got chased down by employees telling me I have to be out in 10 minutes. Well it would be wonderful if you sent out a email saying new hours etc. Not just sending out a contract with wrong hours and no anything but sign and we switched. I will be leaving this place asap. Not a way to transition a place .

signed up in june then unexpectedly owners sold to public storage and now theyre making me resign lease agreement and are not accepting my insurance not trustworthy and did not inform us that our units would be sold to another company

I rented two storage units and was issued two full refunds. This location does not adhere to the website and changes the rules after signing the lease. For some reason there's cameras everywhere yet they closed down the customer bathroom due to "innappropriate things being left" in there back in May, and I started my lease in June. They dont mention this until after you pay and they walk you through to put your lock on the unit. My question is, how is there "Peace Of Mind" when you can't secure the restrooms to the point no customer can use the restroom, (not even the employee's bathroom) you get to walk by while you hold it. There's more... After you move in, you are only allowed upto 2 hour blocks to visit your "business storage" and do what you must because they say that they will tell you to leave. You could come back later for another two hours. Totally unacceptable! The woman Jonnie did attempt to tell me how Pierce County uses this storage location for some reason, I hope it's not for anyone's personal records. I guess because they do, there must be something wrong with me and why I won't store anything at this location. Gaslighting the customer is also totally unacceptable. There's more... So the refunds where issued by check and I received the first one on June 18th. On July 2nd, I attempted to call the location to let them know I received one of the refunds and maybe the other may had been lost in the mail, somehow there phone number is no longer in service. I had to call the corporate office in Seattle and Frank explained that the paperwork was batched together and he was sending the other refund immediately. Frank at the corporate office is outstanding! He was my first contact about this whole mess and he handled it well. Beware of Urban Storage South G St!

They saved the day! I had all my items in a moving truck ready to store at another facility I had just rented but they failed to let us know the lot would be closed for repairs! I was so mad and unable to store at the place I literally just rented out the day before. I had to pivot and I called Urban Storage up the street and Jaime, saved the day! She got us signed up in our unit within an hour. She was absolutely fantastic and helpful. Huge kudos to her and her excellent service skills. She made our whole day better.

What an ICONIC team holdin’ it down at both of their locations ✨💎✨ Moving items into a storage unit is never on anyone’s bucket list of fun, so at the very least, feeling reassured & knowing their staff is lookin’ out for you is the best feeling. Especially when leaving your sentimental items & knowing they’re safe 🕊️ I can never express the amount of gratitude I have for them every time I would visit 🙏🏽 I was so blessed that circumstance brought me to this location when it did at that time in my life ✨🫶🏽

Manager consumes cannabis while on the clock working. Owners don’t step in and help when employees are harassed, but rather blame employees for being “too nice”! Heater inside warehouse has been broken for months so the climate control isn’t working but they’re still telling customers it’s a feature. Management laughs about the homeless community and treats them as less than, going so far as to institute new promotion rules specifically to prevent them from being eligible to rent. There’s a hidden third floor with a music studio inside so there’s often unknown individuals roaming the property at all hours, directly voiding the “security” they boast. Experience as a customer and employee both rate at a ZERO. Stay clear!