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Address

9701 Aurora Ave N
Seattle, WA 98103

Phone

206-508-1353

206-508-1353

800-688-8057

800-688-8057

Property Open

Mon-Sun 06:00 AM - 06:00 PM

Storage Facility Features

  • Climate Control Storage
  • Small, Medium & Large Storage Units
  • Indoor Storage Units
  • Property Manager Lives On-site

Phone

206-508-1353

206-508-1353

800-688-8057

800-688-8057

Property Open

Mon-Sun 06:00 AM - 06:00 PM

Storage Facility Features

  • Climate Control Storage
  • Small, Medium & Large Storage Units
  • Indoor Storage Units
  • Property Manager Lives On-site
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Reserve TodayMonth-to-Month Rent, No obligations
  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    5'x4'
    Online only price
    $ 24/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x4'
    • Climate Controlled
    • Inside unit
    • Locker
    $ 24 /mo $ 30
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

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    All new rentals subject to one-time $29 admin fee.

    5'x5'
    Online only price
    $ 41/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x5'
    • eLock Space
    • Climate Controlled
    • Upstairs/elevator
    $ 41 /mo $ 51
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Spring sale 50% off
    Restrictions, taxes, and fees, including an admin fee, apply.
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    All new rentals subject to one-time $29 admin fee.

    5'x5'
    Online only price
    $ 41/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 41 /mo $ 51
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

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    All new rentals subject to one-time $29 admin fee.

    5'x5'
    Online only price
    $ 41/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x5'
    • eLock Space
    • Climate Controlled
    • Upstairs/elevator
    $ 41 /mo $ 51
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    5'x4'
    Online only price
    $ 42/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x4'
    • Climate Controlled
    • Upstairs/elevator
    $ 42 /mo $ 52
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

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    All new rentals subject to one-time $29 admin fee.

    5'x5'
    Online only price
    $ 44/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 44 /mo $ 55
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

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    All new rentals subject to one-time $29 admin fee.

    5'x5'
    Online only price
    $ 45/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 45 /mo $ 56
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    5'x5'
    Online only price
    $ 45/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 45 /mo $ 56
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    5'x5'
    Online only price
    $ 45/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 45 /mo $ 56
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    5'x5'
    Online only price
    $ 56/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x5'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 56 /mo $ 70
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    5'x10'
    Online only price
    $ 65/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 65 /mo $ 81
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    9'x5'
    Online only price
    $ 68/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 9'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 68 /mo $ 85
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    5'x10'
    Online only price
    $ 69/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 69 /mo $ 86
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    5'x10'
    Online only price
    $ 69/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x10'
    • eLock Space
    • Climate Controlled
    • Upstairs/elevator
    $ 69 /mo $ 86
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x5'
    Online only price
    $ 69/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 10'x5'
    • eLock Space
    • Climate Controlled
    • Upstairs/elevator
    $ 69 /mo $ 86
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x5'
    Online only price
    $ 69/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 10'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 69 /mo $ 86
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    5'x10'
    Online only price
    $ 69/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 69 /mo $ 86
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x5'
    Online only price
    $ 72/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 10'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 72 /mo $ 90
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    5'x10'
    Online only price
    $ 87/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 87 /mo $ 109
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    5'x10'
    Online only price
    $ 73/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 73 /mo $ 92
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x5'
    Online only price
    $ 87/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 10'x5'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 87 /mo $ 109
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x5'
    Online only price
    $ 73/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 10'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 73 /mo $ 92
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x10'
    Online only price
    $ 107/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 10'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 107 /mo $ 134
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x10'
    Online only price
    $ 107/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 10'x10'
    • eLock Space
    • Climate Controlled
    • Upstairs/elevator
    $ 107 /mo $ 134
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x10'
    Online only price
    $ 112/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 10'x10'
    • eLock Space
    • Climate Controlled
    • Upstairs/elevator
    $ 112 /mo $ 139
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x10'
    Online only price
    $ 113/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 10'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 113 /mo $ 141
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x9'
    Online only price
    $ 113/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 10'x9'
    • Climate Controlled
    • Upstairs/elevator
    $ 113 /mo $ 141
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x10'
    Online only price
    $ 116/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 10'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 116 /mo $ 145
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x10'
    Online only price
    $ 146/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 10'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 146 /mo $ 183
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x14'
    Online only price
    $ 131/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Large 10'x14'
    • Climate Controlled
    • Upstairs/elevator
    $ 131 /mo $ 163
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x15'
    Online only price
    $ 137/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Large 10'x15'
    • Climate Controlled
    • Upstairs/elevator
    $ 137 /mo $ 171
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x15'
    Online only price
    $ 137/mo
    Online only price
    2nd Month Free
    All new rentals subject to one-time $29 admin fee.
    Large 10'x15'
    • eLock Space
    • Climate Controlled
    • Upstairs/elevator
    $ 137 /mo $ 171
    Online only price
    + one-time $29 admin fee
    2nd Month Free

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x15'
    Online only price
    $ 137/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Large 10'x15'
    • Climate Controlled
    • Upstairs/elevator
    $ 137 /mo $ 171
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x15'
    Online only price
    $ 142/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Large 10'x15'
    • Climate Controlled
    • Upstairs/elevator
    $ 142 /mo $ 178
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x15'
    Online only price
    $ 159/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Large 10'x15'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 159 /mo $ 199
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x20'
    Online only price
    $ 200/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Large 10'x20'
    • Climate Controlled
    • Upstairs/elevator
    $ 200 /mo $ 249
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x20'
    Online only price
    $ 200/mo
    Online only price
    All new rentals subject to one-time $29 admin fee.
    Large 10'x20'
    • eLock Space
    • Climate Controlled
    • Upstairs/elevator
    $ 200 /mo $ 249
    Online only price
    + one-time $29 admin fee
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x20'
    Online only price
    $ 219/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Large 10'x20'
    • Climate Controlled
    • Upstairs/elevator
    $ 219 /mo $ 274
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 594)

October 10, 2024
Google Public Storage Kate Shilley
Every staff member I've encountered here have been very professional and helpful. We were able to pull our 26 ft. rental truck into the covered parking area and quickly and efficiently moved items into my unit. This facility has excellent security measures in place and I feel very confident accessing my unit when needed. I highly recommend.
September 30, 2024
Google Public Storage Kippy Dalton
I’ve had a unit at Public Storage on 97th and Aurora for two years now. The manager, Regina, has always been very friendly and helpful every time I go in. The facilities are kept clean, and Regina is very quick to respond to questions customers have.
September 23, 2024
Google Public Storage Anyela Tejeda
Regina, the manager is always so thoughtful and helpful. This feels like a very safe place and she’s always on top of everything.
September 23, 2024
Google Public Storage Zack Robertson
This place is great, the staff are really nice, and Regina, the manager is awesome. she’s super helpful and sweet and funny. i’ve heard lots of horror stories at other storage units, but everyone seems to be very happy with their experience here. It’s the first time I’ve ever had to have a storage unit, and I’m very grateful that It’s been a nice experience!
September 22, 2024
Google Public Storage Christine Smith
Regina is amazing! She was so helpful and kind to us! She made us feel so safe leaving our things in storage and helped us find what we needed. Thanks Regina!
September 21, 2024
Google Public Storage Neal Goldstein
Regina is the best of the best. She always listens and tries to help. She solves customer issues and problems. Ten stars on a 5-star system.
September 16, 2024
Google Public Storage Tim R
Wow! I was new to the place and I ran into Regina The manager and by luck she spelled it out for me beautifully with patience . There’s a lot of little details to the door that she showed me, little tips & little tricks. again can’t thank her enough.!!
September 15, 2024
Google Public Storage 123681-Esmeralda Castro
REGINA WAS AWESOME GREAT EXPERIENCE!!
September 10, 2024
Google Public Storage Varnell Hill
Howdy y’all this is #1 trusted location for this corporation. Staff is top notch, they far exceeds expectations of the PS standards of customer service. Special mention to the lovely and jazzy Miss Regina! She provides 5⭐️ service where us customers typically get half as much from others. *Personal anecdote with trust. No need to worry about small high value Items missing from your unit here, while conveniently zero camera footage of said alleged incident. Maybe this happens when the PS location is in the “center of the universe.”
September 7, 2024
Google Public Storage Bryan E Ortega
Regina and Sharaine were very helpful. Appreciated their expertise.
September 6, 2024
Google Public Storage I B
August 24, 2024
Google Public Storage Shane Arder
My most recent experience with Public Storage was excellent. ⭐️⭐️⭐️⭐️⭐️ Sharaine’s customer service skills are top tier. She is extremely friendly, helpful, humorous and just genuinely a really kind person…which made the entire interaction much easier. 👍🏽 This is my second time at this location so I was expecting to have to purchase a new lock only to find out that they have Bluetooth activated units that don’t require a lock. 😵 That was a pleasant surprise. Now I just have to remember how to use it. Lol
August 23, 2024
Google Public Storage N
Sharaine AND Regina we great! This was probably one of the smoothest registration for a public storage I've done yet!!!! They both were knowledgeable and supportive throughout all my questions.
August 19, 2024
Google Public Storage Jennifer Elizalde
I live in California and was trying to find a storage facility for my elder aunt. Regina was exceptionally helpful and was very knowledgeable about rates n services. She made me feel comfortable sending my aunt to her facility.
August 18, 2024
Google Public Storage Micheal Jones II
Regina was AWESOME.....
August 18, 2024
Google Public Storage Mark Jay Poore Jr.
August 18, 2024
Google Public Storage Jaland Eiland
Excellent attention to detail very helpful and respectful
August 18, 2024
Google Public Storage Austin Black
Sharaine is so helpful. She showed me 4 units and she is very funny. If she wasn’t working here, I would have figured she would be a comedian. And she has such a unique pair of glasses. When I was looking at them I thought they were broken but they are not. When you see them you will know what I mean. The facility is very clean and very easy to locate units and find your way around.
August 18, 2024
Google Public Storage John Terrible
Sharaine and Regina are so friendly and sweet. I love seeing them when I come to the office. They keep this place so clean
August 18, 2024
Google Public Storage Katelyn Bartlett
August 18, 2024
Google Public Storage Marcus Houston
August 18, 2024
Google Public Storage Natalie
I’ve genuinely had a horrible experience with this place from the get go. On my move in day my gate code wasn’t working but there was no one in the office to help me out, and the phone number sent me straight to voicemail so I had to drive to the other location down the street for them to help me there. Then this evening I was finishing up the last of my move in and I got a HORRIFICALLY rude phone call informing me at 4:55 that they close at 5:00. I tried explaining that I’m was in a bit of a dire situation (6 am flight tomorrow, need to finish moving out of my apartment) but the customer service agent hung up on me while I was mid sentence, telling me it’s not her problem. I had never been informed of a closing time, and after all this, when I checked the closing time online it’s 6:00.
August 12, 2024
Google Public Storage Theresa Marinelli
I I have had an excellent experience. Regina has been so helpful and professional. The location is clean and well organized. There is ample parking and plenty of carts. all of my interactions with Regina have been positive and she goes out of her way to answer questions and make things easier. For example, I have had problems getting in the door and she immediately came over and showed me what to do when it was time for me to check out, I asked her about getting a lock for storage unit in my building and she recommended that I go to a another Public Storage and talk to Brandon which I did That same day. Brandon was also very helpful while I was there he helped me determine the type of lock I would need and I realize that I had forgotten something at Regina's location before I could finish my sentence he was on Regina to help me and she immediately replied that I could come back and get what I needed so I can't say enough positive things about both locations in particular of course the location that I use which is Regina's location but they're just so helpful and I I think it's probably one of the best business experiences I've had in Seattle.
August 2, 2024
Google Public Storage Pam James
Staff and facility was very professional and well trained. The supervisor, Miss Regina went the extra mile and helped me save money. She didn't have to do that, but she still did it anyways. Five stars ⭐⭐⭐⭐⭐. *One small request. Would love for more flexible access hours, more condusive to small business owners dealing with dynamic needs of our own customers (i.e. emergency repair companies). Understandably, the schedule itself is sensible and an unfortunate reflection of doing business on Aurora. Maybe one day all of us doers, join together with businesses, to convince the decision makers to ease up on making our life more difficle.
July 23, 2024
Google Public Storage Ally Balbino
Regina is great! Always helpful and kind
July 17, 2024
Google Public Storage Al
Great location and helpful staff. Five stars all around. Kudos to the young lady at the counter Regina. 5 ⭐️
July 15, 2024
Google Public Storage Phil Jones
Patient and helpful in resolving my issues today. Thanks!
July 10, 2024
Google Public Storage Martin Payne
Staff - 5/5 ⭐ Facility - 5/5 ⭐ Miss Regina - 10/5 ⭐ Aurora Ave - 🙃
July 7, 2024
Google Public Storage Michelle Henry
I needed to store a few things for a week or so while I was moving, and the ladies staffing the phone and desk made setting this up very easy. Since I used the storage unit for such a short time they prorated my monthly charge and lock fee and refunded me some of the fees. The facility was clean and well monitored, so I felt safe too.
June 28, 2024
Google Public Storage Stephen Grenley
Everyone is so helpful! Great, Friendly and informative service!
June 15, 2024
Google Public Storage Truong Nguyen
Everything is good but the hours.
June 14, 2024
Google Public Storage Barry Liu
The employee here is so pretty nice!!! She is so friendly and kindness. Thank she so much!!!
June 7, 2024
Google Public Storage S A-O (Sai)
June 1, 2024
Google Public Storage Kevin Horwitz
Had the pleasure of Haley helping to check me in today. Was in and out in 15 minutes! Zero complaints, all questions answered. Thanks, Haley!
May 30, 2024
Google Public Storage Katy Gilbert
We've been in this storage unit for almost 4 years with very easy customer service. We got a good promo rate and they explained very well how it could incrementally go up so I was fairly prepared for it. Today I got a notice for a rate increase and called to see if there was anything I could do about it; the property manager got back to me very quick but still managed to get an authorization to push out the increase so I can financially plan for it more. Super helpful and super friendly. I definitely appreciate the demonstrated care for customers!
May 25, 2024
Google Public Storage Lauren Maddaloni
Excellent and friendly service.
May 24, 2024
Google Public Storage Jasmine M
Customer service is excellent, super accommodating and kind.
May 20, 2024
Google Public Storage James Woods-Corwin
Regina and Janelle have both been amazing in helping me get registered and setup for my unit and upcoming move.
May 19, 2024
Google Public Storage Manal Sahmarani
great experience amazing place and clean no smell. I got help from Regina the manager of the rental unit she is amazing I am so glad to know this location with great management and a clean building Thank you so much for Regina she was helpful ❤️
May 13, 2024
Google Public Storage Brooke “Beau” Johnson
Regina was very helpful with our visit to Public Storage's location on Aurora Ave.! Would reccomend to anyone looking for a superb customer service experience :)
May 6, 2024
Google Public Storage Madison Scott
Haley was great! We really appreciated her help setting up our storage unit and answering all our questions. Haley made the whole process easy!
May 2, 2024
Google Public Storage Aidan Treat
Regina was absolutely wonderful and patient, and helped me get all my money back when I changed my mind about which facility I wanted. She was amazing. 5 stars
May 2, 2024
Google Public Storage Sarah Logan Gregory
The manager for this storage location, Regina, was fantastic. Extremely helpful and considerate. Also the place is pristine clean and super secure. I looked at several places before choosing this one.
April 30, 2024
Google Public Storage P C
Rent just went up by 30% after only five months. That is absolutely predatory.
April 26, 2024
Google Public Storage Dolphy Jordan
I had an issue with my unit being too small, and Haley was SO helpful in problem solving with me. We were able to identify another unit that was more suitable for what I needed and she was very knowledgeable and professional in transferring my space to a more usable space! Thank you Haley!!!
April 24, 2024
Google Public Storage Joy Beckerman
My experience at this Public Storage facility (9701 Aurora Ave N Seattle) has been awesome! Not only is the facility super secure, clean, and always in working order with plenty of carts, but the staff is friendly and patient. I had so many tedious questions at first, and both LemLem and Cathy were gracious and kind in their thorough responses. It's always a positive experience when I have to visit my storage unit!
April 21, 2024
Google Public Storage Kisa Griffin
I have been a customer at this location since it opened and have had my current unit since June of 2020. I called in today and spoke with Sharaine. The five stars are for their customer service. Professional, friendly, knowledgeable, and helped to the best of their ability.
April 13, 2024
Google Public Storage Matt Werner
Ms. Lemlem absolutely sold me on this location. She was so sweet and helpful when it came to picking out the right storage size and navigating the location. I was running late and on the last day of my move and she turned a real stressful situation into a totally pleasant conversation and experience. I've told several of my friends that were moving to use this location because of that experience. Prices aren't too bad either. Thanks Ms. Lemlem!!
April 12, 2024
Google Public Storage David Groninger
Thank you very much Regina, for helping me to lower my rent payment $60/month lower!!!!! You took a lot of time and effort to watch out for my best interests. You are a true 'Tenant's Advocate' for the Public Storage facility on Aurora Ave there !!!
April 6, 2024
Google Public Storage PinkFrog
I strongly advise against renting from this company. The property manager accused me of stealing a bathroom key and yelled at me for no reason. Despite being paid up, they even locked me out of my unit and evicted me. Throughout the incident, the company violated my contract in many ways. I called corporate to report the incident, but I only received a return call two weeks later, informing me of my eviction. They claimed that I had received a letter, but I never did. I even followed up with them but they showed no concern for their employee's unacceptable behavior. I never did anything to warrant this level of disrespect.
April 5, 2024
Google Public Storage Laura Fredrickson
We are long past covid and while the rest of the world has resumed normal business hours.....Public Storage has not! They close at 6pm, so getting off work, sitting in traffic then arriving with 10 minutes left till close. Then running to try and grab something out of your storage unit while getting fussed at by the attendant, who has no patience and no flexibility for what it takes to get to the storage facility! Literally have to take time off work if I need to get something out of my storage unit! Highlight of my day!!! 👎
March 30, 2024
Google Public Storage Ryan Barney
March 29, 2024
Google Public Storage eric jorgenson
March 25, 2024
Google Public Storage Michelle Naes
We had a great experience coming to rent our unit today. Regina was the employee who helped us through the process and made it as easy as possible. She was very kind, professional and a joy to talk to. The building is clean and quiet, too, which is always a plus :)
March 25, 2024
Google Public Storage Douglas Brinbury
Best storage place I've ever used. Super efficient to get in and out, even for the upper levels. Clean, well lit. No concerns about security. Plenty of elevators and carts. Wish the operating hours were longer, but that apparently is the trade off needed to maintain the cleanliness/security. Thanks, Regina!
March 24, 2024
Google Public Storage Dale Simpson
Lemlem was very kind and helpful. Definitely recommend this storage facility.
March 10, 2024
Google Public Storage Abdulaziz M. ALQADHIB
Lemlem was very helpful and kind Made my move-in process easy and fast
March 9, 2024
Google Public Storage Jack Chacon
I agree with the other five stars here -- this place really is excellent. Haley set up my storage about a month ago, and she was professional and friendly. She clearly runs a tight ship! I'd recommend the Aurora Public Storage to anyone looking to store for a reasonable fee in Seattle.
March 7, 2024
Google Public Storage Zoe X
I was on the six floor and was locked in the elevator for a few minutes and could not exit, then finally two employees called the elevator and the door opened. We asked them for help and they just said they don’t know who we are and could not let us out. They didn’t enter the elevator and told us to go to the first floor. That’s fine, we went down to the first floor and I entered the password again and met them again on the second floor. They said the same thing that they don’t trust us and need us to go back and enter the code. Very rude. No apology or empathy after we told them we were locked in the elevator. This place is clean though.
March 4, 2024
Google Public Storage Michelle Mendoza
Regina is awsome she helped me with my elock so happy customer service great
March 2, 2024
Google Public Storage Connor Burke
Clean and spacious. Lemlem is a treat.
February 27, 2024
Google Public Storage Ian B (Ian Breezy Panda)
If you ever need a facility with a lot of space and appreciate accommodating staff, this is the place. The facility is clean and there is an adequate amount of parking. Regina and Lamlam were great at selecting a unit and is friendly and knowledgeable.
February 25, 2024
Google Public Storage Mary Harding
Was helping my niece move and we were very impressed with this site. Regina was very helpful and friendly. Site was very well maintained. would definitely recommend if you need storage in the area
February 25, 2024
Google Public Storage Steve Ivery
Regina is great and absolute pleasure to deal with. Always professional polite and courteous. I wish there were more people like her !!!!
February 24, 2024
Google Public Storage MARIKA COOPER
Recently moved and used this storage facility. Facility was great, very clean. Very safe. Regina was kind, helpful, and knowledgeable.
February 1, 2024
Google Public Storage Jade Kelly
Quick and easy process- we made a reservation online to save time. The products they sell on site are also cheaper than other stores (target, Home Depot, etc) which saved me a few trips! Special thank you to Jason- so friendly! Jade
January 27, 2024
Google Public Storage Taylor Bickford
Haley was so friendly and helpful. By far the easiest experience I’ve ever had signing up for a storage unit!
January 20, 2024
Google Public Storage Tony _r_w
This is a great location and Haley is very helpful and efficient. All the employees have been awesome.
January 16, 2024
Google Public Storage Kelsey DeGraw
Facility is huge, plenty of units, huge variety. Haley was such a huge help! My friend and I went in to the leasing office rather than booking one online and were so glad we did. Haley gave us a rundown on all of the fees, rules, how to get in/out of the facility and the safety measures taken! She even took us up to our potential unit and showed us different options and locations to choose from. Such a big help! Highly recommended the facility and working with her if you’re on the fence.
January 13, 2024
Google Public Storage Erik Noonburg
Keanu & Haley at the front desk were extremely helpful, thanks!
January 8, 2024
Google Public Storage Benjamin Vick
Months after move out I was told I owed overdue rent after regular payment and receiving $0 balance move out receipt. The issue was pushed between the location and corporate office, and neither were able to help resolve the issue. I do not recommend Public Storage's services due to their poor management and bookkeeping!
January 8, 2024
Google Public Storage Mari Kim
It's a huge facility. Only problem: they offered great deal for $19/month on a unit, so booked it. Only to discover it was a loft unit that requires step ladder every time something is stored or removed. Doesn't feel safe and hard for me with knee issues to climb up and down stairs with heavy boxes. Went to talk with customer service today but no one was at desk -- probably helping another customer-- will ask for better disclosure about challenging location of storage units and for a chance to change units bc of accessibility issues. Will report back on how that goes (easy or hard).
January 3, 2024
Google Public Storage Alexia Benford
Regina was Amazing she was sooo helpful and detailed oriented she knows her stuff. Very Pleasant experience she made it easy for me I am on a walker.She gets 10 ⭐⭐⭐ ⭐⭐⭐⭐⭐⭐⭐ Stars
December 28, 2023
Google Public Storage Mike Rajan
Haley was awesome and made renting a locker a breeze. Nice clean facility.
December 26, 2023
Google Public Storage Robert Reid
Hours suck service not friendly
December 17, 2023
Google Public Storage Valiant Villanueva
Thank you to the great professional, friendly and prompt service from Regina, Zoey and Haley! I dropped by each day and the customer service from each employee was perfect!
November 29, 2023
Google Public Storage Rob Abe
Thank you Spencer for your help today. Great customer service 👍
November 27, 2023
Google Public Storage Gordon Ledingham
Hi tech but things dont work: south door garage was broken
November 25, 2023
Google Public Storage Ponciano Ortiz Jr
I visited this location today to inquire about possible future storage and the property manager Haley was so helpful and informative. She showed me a couple of different sized units so I could get a better idea of the space. Clean facility and wonderful customer service will definitely be renting here if I do end up requiring storage! Thank you for the tour!
November 21, 2023
Google Public Storage Matt Branaman
November 21, 2023
Google Public Storage Nicholas
Great staff! Give em a raise!!!!!
November 21, 2023
Google Public Storage E Stark
November 7, 2023
Google Public Storage Caitie Sheban
This location is very clean and everyone working in the office has been very helpful. I had an effortless check in with Haley who has been very attentive and quick to respond.
November 1, 2023
Google Public Storage Dan M
Regina was so incredibly helpful setting up my new account. She explained everything super clearly and made the process really easy!
October 31, 2023
Google Public Storage Andrew Harlander
Tanya was extremely helpful in getting me set up with a new space. Can’t say enough good things about my experience today!
October 30, 2023
Google Public Storage canzata Crowder
Regina provided excellent customer service. She treated me with "kid gloves", doing so with special consideration to meet my individual needs. I would describe her exemplary customer service as respectful with a great deal of patience, friendly and courteous and finally responsive and professional.
October 28, 2023
Google Public Storage George G
Visited this location yesterday and Haley was an excellent employee and extremely helpful. I've been doing some shopping around the area trying to find the best storage facility for my mother in law, and Haley provided a lot of useful information and was very professional. I think we will be storing here once we finalize our moving plans.
October 22, 2023
Google Public Storage Stefano Toro
Excellent service !! Hasey was very helpful, professional and kind with all the questions that I had about the service ! Thank you
October 21, 2023
Google Public Storage Andre Horton
Truly appreciate the help of Haley today. Thank you so much.
October 18, 2023
Google Public Storage Kate Schaffer
Regina was super helpful and got me checked in to my new storage unit super quick. Even though she was busy, she stopped to help me and made sure that I had all the information I needed. Excellent service. Also, the building and parking lot is kept very clean.
October 12, 2023
Google Public Storage Mary Jo Becker
Haley helped me download the public storage app and helped me gain easier access to the property through the app. She has been a great help to me thanks!
September 29, 2023
Google Public Storage Abby Douglas
Haley was super professional, knowledgeable and helpful throughout the entire experience of renting a unit for my partner! Thank you, Haley!!
September 22, 2023
Google Public Storage christopher zurick
Regina was incredible, sweet, kind ,caring and extremely professprosess.
September 17, 2023
Google Public Storage Jasper Bolin
Recently moved and had to switch to a larger storage unit. I was so anxious about the switch, but Haley made the process so easy! Excellent customer service 👏
September 16, 2023
Google Public Storage Heather Wise
Haley was super helpful explained the vacate process and spent time helping us get in and out. Very friendly!
September 16, 2023
Google Public Storage Nicolas Oaxaca
An employee, Haley, helped me yesterday. I’m not very tech savvy and she was very patient with me until we got my problem figured out. Thanks Haley!
September 15, 2023
Google Public Storage Ebrahim al Mannai
Haley at 9701 Aurora Public Storage excelled at customer service. She demonstrated clear, friendly and professional communication about the process of changing my lock. I wish more businesses had excellent representatives like Haley!
September 14, 2023
Google Public Storage Katelyn Bartlett
Regina was awesome today! Friendly, informative and very knowledgeable. Wish everything about our move was this easy. She definitely went above and beyond!
September 6, 2023
Google Public Storage Leslie Estrada-orozco
Lena helped me today! She was Amazing! She’s a golden one
September 2, 2023
Google Public Storage Mark Jacobs
Lemlem provided us with a great customer service. Super nice and friendly, made our visit super easy.
September 2, 2023
Google Public Storage RJ Mao
I scheduled a reservation for a 10'x10' unit, paid a lock fee, administration fee, and the $1 first month rent cost. To my surprise, I was assigned a unit that was already locked up with a yellow tag on it, meaning "delinquent tenant". They gave me somebody else's unit... I tried asking for help from the front desk lady, and she claimed that she had no idea what this was and needed to call her manager to get it figured out. I was supposed to be swapped to another unit/location, but I was told to call corporate figure this out since she was 'too busy' helping other guests. Keep in mind that it's already 5:40PM and they close in twenty minutes. I was constantly transferred over to different lines, with none of them being able to help my specific case. Finally, after reaching the refund team, they were able to file a request to refund my payments, but NOT including the $30 administration fee because it's "un-refundable". The best part? My request was denied, and I was again transferred to multiple different lines to get my refund figured out. I was told multiple times that my administration fee is unable to be refunded, even though I was literally given an unusable unit. Still waiting on this refund to happen. Can't believe I wasted my time with this company. UPDATE: They refunded me $22.04 for the lock that I never even received in the first place! Still hoping that the other $45 magically comes into my pocket soon.
August 31, 2023
Google Public Storage John Tak Cheung Wai
Lena help me today, finding the right storage unit and I am using keyless lock which works fine. Appreciate her kind attention!
August 30, 2023
Google Public Storage Ming Chia Chen
The officer Lena is so kind and patient, she answered all of my questions with positive attitude. Thank you for your service and helping!
August 30, 2023
Google Public Storage kendal C
Lena was so great at showing me around the units and helping with the key!! She’s the best!!!
August 28, 2023
Google Public Storage Anna Popkov
Regina is incredibly knowledgeable, kind and made my move in as stress free as possible! First time using a storage unit, and the experience has been great!
August 26, 2023
Google Public Storage Keaton Lea
Very easy set up and good access. Haley was incredibly kind and helpful in setting everything up for me and answering all my questions.
August 19, 2023
Google Public Storage Liam Bonds
Haley helped me get a storage rental for me and my friend, very friendly and fast!
August 15, 2023
Google Public Storage Sarah Moore
A+ CUSTOMER SERVICE!! REGINA IS AMAZING!! HER ENERGY AND WILLINGNESS TO HELP IS THE BEST I HAVE EVER SEEN IN ANYONE!! AT A PLACE THAT CAN BE A LITTLE HECTIC AND STRESSFUL SHE BRINGS A SMILE AND A SENSE OF EASE!! SHES OUR FAVORITE!! THANKS REGINA!! PUBLIC STORAGE IS LUCKY TO HAVE YOU!!
August 13, 2023
Google Public Storage Parsa E.
Amazing staff that helped make registering and moving-in effortless. Special credit to Haley who was exceptionally knowledgable and patient with my endless questions about technicalities.
August 7, 2023
Google Public Storage Ramon Hernandez
Customer service was great! The building is new and well taken care of. Regina, the manager, showed me a few different units and helped me choose the one that was best for me. I definitely suggest this place because it's quick, easy, and very accessable.
July 29, 2023
Google Public Storage Angelo Ongpin
This is the newer of the facilities in the area and it’s great to be able to load/unload indoors especially in rainy Seattle. Regina who worked there was very courteous and informative about my options and definitely showed a lot of patience teaching me how to use the apps to unlock the units that don’t require storage keys. I would recommend this place to store your things. They also have hand carts that make moving so much more easy!
July 28, 2023
Google Public Storage jacque827
Fantastic property manager!!! She is the best. Rent here!
July 28, 2023
Google Public Storage Nathan Campbell
Great property manager!!
July 23, 2023
Google Public Storage Devon Macey
Pretty simple sign up online and set you up within electronic access so no keys to lose or fiddle with
July 18, 2023
Google Public Storage Justin Moore
Regina was knowledgeable and very courteous. Thanks!
July 18, 2023
Google Public Storage C R
Great facility. Great security. Clean and well maintained. Regina and Lomlem have been great help and very welcoming!
July 10, 2023
Google Public Storage Katherine Wyman
Regina is an absolute rock star! Extremely kind, informative, and helpful. She patiently helped me sort out the mess I made by renting a too-small-unit for myself. The situation would have been so much more stressful had it not been for Regina.
July 9, 2023
Google Public Storage Virginia Marshall
Regina is one wonderful! Rent here; you're definitely in good hands. Everything is clean and well maintained. Feels safe and secure.
July 7, 2023
Google Public Storage Zac Burback
**Update on 7/7/23 below** Within about 8 hours of my original post, the district manager I originally spoke in April contacted me. He apologized for the issues and provided written confirmation that everything was corrected. Moved from 1 to 4 star overall. **Original review on 7/7/23 below** Using their website via Google ad promo’s, I reserved a unit for mid April (this review is about 10 weeks after the fact). The unit said “5’ X 5’ Small” to which I read as 5 feet wide and 5 feet tall. So, I secured said unit for the discounted rate offered. My move in date ended up needing to be pushed back a day or two, so I felt it was best to contact them to update. When I connected with a woman there, they informed me my unit was a “locker”… this wouldn’t meet my needs nor expectations for the reservation I made. After reviewing other options they had, I was forced to cancel my reservation. She said the rental amount would be refunded but the $29 admin fee couldn’t be. I asked to speak with their manager and eventually did. I wish I could remember his name, but he called me from what I believe to be his personal cell phone. Or work cell, either way, I appreciated his efforts. I explained what happened and how what I thought I reserved did not match what I actually did. He understood and said he would refund/waive the admin fee. Fast forward to early June, I receive a letter from some random debt collection company stating they “took over” the debt I owed. Following their options to dispute, I eventually received in email from them stating they no longer were involved with the debt. Huh? Let’s also stop and realize that Public Storage felt it necessary to send “my debt” to a collection agency after, at most, 70 days had passed. Their systems didn’t consider or realize I never utilized a storage unit. Nor step foot on their property. But oh boy, that admin fee is so delinquent it’s time a collection agency buys it for pennies on the dollar… I decided to look in to Public Storage more and realized I still had an active “account” with them and a balance owed of $29! And was on “auto pay” with my debit card info saved. Yet they never processed said admin fee even though it was to be waived? To be potentially impacting my credit score over this is ridiculous and ignorant. If 0 stars was an option, that is what I would select. Confusing advertising. Debt collectors contacting me over $29 that a “regional manager” told me was reversed. Total waste of time and inconsiderate. I’ve used PS before. Never again. Get your CRM, workflows and SOP’s updated. There is zero excuse for this ti have happened.
June 27, 2023
Google Public Storage Terry Kaczmarek
Lem and Regina are the Best, they took care of our needs and our problems with patience and understanding.
June 26, 2023
Google Public Storage William Potter
Regina was exceptional in helping us with the rental process. Very friendly and professional. The facility is very clean and seems very secure.
June 19, 2023
Google Public Storage monica payne
LemLem and Regina are AWESOMELY great staff and very helpful. I’m grateful to have met both.
June 19, 2023
Google Public Storage Sandra Coffman
Regions provided exceptional service. Thorough, not rushed. Excellent and personable.
June 12, 2023
Google Public Storage Ann Lin
I just can’t thank Regina enough! I wish Google have 10 stars that I can rate for her. It’s our first time moving a queen size mattress without movers. We had no idea how to tie the mattress on our car right. She helped us through out the whole time for almost 30 mins and make sure the mattress was tied steadily. Without her, we would just get stuck in a dilemma - can’t move or maybe drive when unaware of that causing danger. Really really appreciate Regina’s help!
June 2, 2023
Google Public Storage Gary Edwards
May 26, 2023
Google Public Storage Aiesha Morrison
On May 20th, I was helped by the most delightful women in the storage business. I lost the post it note that a hand their names on it but, I do remember the first letter of each of their names, R and L. I booked the wrong size unit and L quickly helped me find and transfer into a new size. The transition/ resign up was smooth and everything was resolved in 15 mins. Thanks for giving great customer service!
May 24, 2023
Google Public Storage Ross Safronoff
Haley and Regina were really helpful in getting my storage unit set up. They went the extra mile to make sure everything was correct.
May 23, 2023
Google Public Storage Hugh Kelso
Easy transfer of units by Haley. Great service.
May 20, 2023
Google Public Storage Jigz sal
Regina and Lemlem are awesome. Thanks for your help guys.
May 16, 2023
Google Public Storage xyberfire
Regina was great, clean facility and a great service.
May 14, 2023
Google Public Storage Igor Android
Lemlem gave me good customer service.
May 13, 2023
Google Public Storage Janai Germany
Regina was amazing! Loved this unit when I had it. Thanks guys’
May 12, 2023
Google Public Storage Jonathan Pullen
Regina was awesome. Quite helpful.
May 1, 2023
Google Public Storage Carla Grace
Lemlem was fabulous, and patient gettine set up. This facility is clean and easy access.
May 1, 2023
Google Public Storage Andrew Erne
Lemlem was extremely helpful and professional in assisting me with getting my storage unit at this location. When there was a charging error, she caught it even and refunded me some money.
April 30, 2023
Google Public Storage Vincent Halloran
Lemlem was a great help getting me into storage & solving a problem with the locking mechanism!
April 29, 2023
Google Public Storage Yue Wu
Happy to be renting with this place and thanks for Lemlem’s amazing service! :)
April 29, 2023
Google Public Storage Umang Sehgal
Tukai and Lemlem have been of great help. Prompt reminders, courteous and always helpful! Had no problems at all with my duration of storage. Highly recommend.
April 25, 2023
Google Public Storage Jasmine Jackson
Lemlem was an amazing help! So kind and personable. Highly recommend!
April 25, 2023
Google Public Storage J.B. Clark
LemLem was extremely helpful and kind. The facility is clean and super secure.
April 24, 2023
Google Public Storage Hilda Lovasz
Lemlem was amazing. Very kind and helpful, she stayed late to help us out. It is so refreshing to meet people like her. Take care Lemlem:)
April 22, 2023
Google Public Storage Tyler Sandstrom
Lemlem gave excellent service for our 11 month stay. All of the items we stored were kept in excellent shape.
April 21, 2023
Google Public Storage Adam Saunders
Tukai ruled. Super helpful and smooth move in!
April 14, 2023
Google Public Storage Ian Fong
Anna Lea set my unit up quickly and smoothly. Explained features and process very clearly. Thank you!
April 14, 2023
Google Public Storage Mary Erickson
Lena set a high standard in customer care for me yesterday when I needed assistance with my lock. Then later she helped me find my missing cell phone. Had I left it in my unit? She volunteered to come up to the unit and call my number. No ring, but now she’s talking to someone who answered my phone! Staff at a nearby store where I had left it. Mystery solved. Thank you Lena for being so willing to help. Mary Erickson
April 12, 2023
Google Public Storage Michelle Tobias
Nice experience, clean facility and helpful staff! Thanks Lemlem for your help!
April 12, 2023
Google Public Storage Annie Hoppe
Lena helped me to get in the elevator and to open my unit. She came allyhr way with me. Thank you Lena!
March 31, 2023
Google Public Storage michael kerner
Lena is awesome! She helped me locate and operate my unit!!!!!
March 30, 2023
Google Public Storage Justin Barnes
Lena is a rockstar! Analea is a rocking her new position too!
March 30, 2023
Google Public Storage Mary Glenn Dillard
Ana Lea and Lena were the BEST!!! so efficient and welcoming, this is an excellent facility
March 29, 2023
Google Public Storage Reagan Martial
Lemlem was awesome and took great care of me! Thank you for such great customer service.
March 29, 2023
Google Public Storage Kerwin Pacifique
Lamlam and staff gives great customer service
March 29, 2023
Google Public Storage Andrew Collins
Lemlem was awesome. Helped out a lot with moving in and out!
March 25, 2023
Google Public Storage Bruno Guardia
Lemlem was very helpful and the process was quick and uneventful
March 23, 2023
Google Public Storage Frederick Ballyns
Staff rude and would not honor reservation After initially placing reservation online I received a follow up confirming my move in date. I said I wanted to get unit a few days early before my move date and was told that is not necessary. I'm glad I went with my instincts not to trust them and reserve a couple days early. When I arrived older guy seemed confused and annoyed as I introduced myself and said my reservation time. I had made reservation a month prior for 9X15. He said they didn't have any 9X15 available. He then proceed say I could still have next closest size 10X15 at current rate which was 50% higher. I asked if they could honor the reservation price since he already admitted it is close to the same size and reservation fine print says approximate sizes and he said no. I called their customer support hotline and they also said they could do nothing to honor reservation price as said no unit available and instead blamed their website.
March 22, 2023
Google Public Storage ellie
Lena was amazing and helped me get a new lock when I didn’t have my key! Great customer service
March 21, 2023
Google Public Storage Sad Sahara
Lena was awesome and took great care of me! Thank you for such great customer service!
March 21, 2023
Google Public Storage Sandi Tennyson
Lemlem was very patient and showed me three different units. I received excellent service!
March 21, 2023
Google Public Storage Jewel Y
Lena is awesome! We needed a cart and she ran down to get a cart for us… now that is what I call good quality service! You Rock lena!!!
March 19, 2023
Google Public Storage J B
Lina and LemLem were awesome and helped me get checked in / set up!
March 18, 2023
Google Public Storage Prabin Sapkota
Lemlem and lena helped me finalize my move out. I had a good experience dealing.
March 18, 2023
Google Public Storage Shitpicking Officer
Lemlem is very helpful.
March 17, 2023
Google Public Storage Javier Caceres
March 16, 2023
Google Public Storage Elizabeth Kvamme
Leena the property manager was so kind! She allowed my husband and I time before she closed down the place to move our belongings and bed frames and mattresses up to our unit! She even helped us load and steer the pallets up the elevator, through the halls and up to our unit and gave us good advice on how best to store things! We had only 1 week to pack and move out of our home and were going homeless so this step of a storage unit and a kind Mananger had really helped put our minds at ease! We are so blessed this storage is so close to the house we are moving from and we are relieved our precious belongings are safe here! The prices are affordable as well!
March 14, 2023
Google Public Storage David Shrope
Lena ws really helpfully at explaining things we had questions about and made it really easy to applied for storage
March 14, 2023
Google Public Storage Samuel Frey
Lena did really well and served us with a smile
March 14, 2023
Google Public Storage Paul B
Update- My original review was posted about a month after I got my unit. I had given Public Storage a 4-star rating. At this time, I thought I had a great unit with a nice price. The monthly fee started at $95. My current rate is now $210. It's awful and basically extortion. I think the biggest problem I have with the constant price increases is the fact this place has almost NO overhead. Theres only a handful of employees. They don't ship anything. They don't have fuel costs. No real real costs outside of paying for the huilding and electricity. Nothing. This is raising the price for the sake of corporate greed. I'll definitely be moving my stuff out and back to uhaul. The costs didn't increase ONCE in the 2 years I had my stuff in a Uhaul storage unit.
March 11, 2023
Google Public Storage Daniel Young
Lena, off Aurora, was a complete joy to work with and got us all set up on our unit. Thank you Lena.
March 11, 2023
Google Public Storage Logan Buchy
Lena was awesome! She was super friendly and very helpful for us!
March 11, 2023
Google Public Storage Terry Haynes
Skylar and Lena were awesome, great facility with lots of options
March 10, 2023
Google Public Storage Mark Herr
Lena was awsome
March 9, 2023
Google Public Storage SeaTown Remodel
Skyler did a great job taking care of me today!
March 8, 2023
Google Public Storage Nathan Wrzesinski
Lena was fast and friendly setting up my storage unit! Thanks again
March 6, 2023
Google Public Storage Kaushik Basnet
I had doubts about storage facilities in the Seattle Area -- many do not offer weekend access or have limited hours. Not this place. It's open 7 days a week, open till late in the evening. I came across Public Storage back in Jan. But no matter how good something looks online, it's always advisable to actually visit the site and meet the manager and staff before signing on. I was able to get to their address on Aurora Ave. It was close to my house. There is convenient and ample parking. Lena, the store manager, made me feel comfortable right away. She followed the current protocols of mask-wearing, social distancing, and use of hand sanitizer, which is available to anyone in various areas of the building. Lena is on top of her game; she really knows her business, quickly quoting unit prices, making eye-to-eye contact, and going over the steps to secure a rental from A to Z. She took the time to give me a tour of the building. Safety is always an issue, and I am glad that the facility has monitors and gated access throughout. I like that they can discount the unit if you provide your own insurance to cover property loss or damage. Their rentals are month-to-month; you are not locked into any long-term contract. There is even a public restroom in the facility. I recommended the storage to my parents primarily because of the store manager, and they now store their stuff here as well. They could not have been happier with the service they received from the manager. Overall, you could not find a better place where the employees go above and beyond, making this rental storage facility a worthwhile experience for everybody. Thank you, Lena.
March 4, 2023
Google Public Storage Rachel DeChiara
Lemlem & Lena were amazing and helped us get all situated!
March 4, 2023
Google Public Storage Stephanie McCracken
Lemlem great service. Informative and soo willing to help
March 4, 2023
Google Public Storage Dick Holdin
Couldn't be happier with my experience at Public Storage. Friendly staff, clean facility and reasonable pricing.
March 3, 2023
Google Public Storage Andre McCullum
Lamm demonstrated good customer skills.
March 3, 2023
Google Public Storage Sydney Simon
Lena is also super helpful and friendly, which is hard when it's cold and busy and crazy but the facility is always clean and everyone is lovely
March 2, 2023
Google Public Storage Gabriel Esposito
Lena was very helpful.
March 1, 2023
Google Public Storage Larkin Van Horn
Lena is excellent and very helpful!!!
February 26, 2023
Google Public Storage charley cook
Thank you Lena for all your help! Quick service, on site support was helpful and the process to get my unit was very user friendly! Thank you!!!
February 26, 2023
Google Public Storage Efren Herrera
Lina is awesome and everything is easy. She explained very well and I am happy choose this company
February 26, 2023
Google Public Storage Jazmine Ruiz donis
Lena is very helpful and very understanding and she is a very good friend and would recommend anyone to come and rent a storage unit here with her!!!!
February 25, 2023
Google Public Storage Diana Joan Nazziwa
I booked my space online and within MINUTES, I had one. You must go and show proof of ID to get access to unit. Thank you for protecting my unit! Showed up and LemLem took me to my unit and had a tour of the layout! Very cool! Very spacey and very clean. Office staff is knowledgeable and great! I'm happy to know my belongings are secure and protected!
February 25, 2023
Google Public Storage David Ozawa
Lemlem and Lena have always taken care of us at this Public Storage. I have upgraded three times here at this location because I truly love the staff here. Even if we were to move to east side or down south, I would still keep this location because of these two. The location is clean and safe and have never had an issue with any kind of water damage, raw temperatures, or mites/bugs. When they say it’s temperature controlled, they mean it. I couldn’t ask for better service and product. Great job, Lemlem and Lena!
February 25, 2023
Google Public Storage Chris Green
February 25, 2023
Google Public Storage Matthew Clark
Lena was awesome getting everything setup!
February 23, 2023
Google Public Storage Charlie Minshall
When I accidently left my storage unit open as the building locked down for the night, Lena escorted my friends and I up to my unit and allowed us a few extra minutes to secure everything. Great customer service by everyone there, but extra praise to Lena!
February 23, 2023
Google Public Storage Trevor Allphin
Lemlem was a very helpful employee and got us squared away quickly and professionally.
February 22, 2023
Google Public Storage Benjamin Radin
Lena is the best and was super helpful!
February 21, 2023
Google Public Storage Haim Mizrahi
Great service from Lemlem
February 21, 2023
Google Public Storage Tanner Colton
Lemlem was very helpful!!
February 19, 2023
Google Public Storage Willie Brown
Lena and Lemlem were amazing! These ladies are a keeper... Thanks a lot for all your help Lena and Lemlem!
February 19, 2023
Google Public Storage Kjeld Williams
Great service from Lena! Thank you
February 18, 2023
Google Public Storage Naina Raisinghani
Lena was absolutely amazing helping me with moving in today!! :) Thank you so much Lena!!!
February 18, 2023
Google Public Storage Rolf Christensen
Lena and Lemlem were amazing! The ladies help me in finding a unit closer to the elevator. Thank you Lena and Lemlem, you ladies are Awesome!!!
February 18, 2023
Google Public Storage mary molnes
Lemlem was amazing! She help me out with finding my unit and making sure I get in okay… thank you Lemlem!
February 16, 2023
Google Public Storage Ana Gentle
Lena did a great job getting me set up!
February 16, 2023
Google Public Storage Bubbles
Lina was really helpful while we had to store our stuff on really short notice
February 16, 2023
Google Public Storage Christoph Purrer
Lena is pleasure to work with and has fulfilled all my wishes today.
February 15, 2023
Google Public Storage Janine Taylor
Lena is AmaZing!!!!! As a single mom I would have been lost without her ever calm and reassuring advice and help! She is invaluable if you ever need to store your things unexpectedly. Thank You Lena!!! #afan
February 15, 2023
Google Public Storage P F
Best Location I've seen yet out of all the Public Storage location's. Great Big Parking Garage that is Very accessable for everyone. It's inside too.
February 14, 2023
Google Public Storage Guillermo dj Jimenez Burgoa
Lena is like person i found is care to me thanks guys
February 14, 2023
Google Public Storage alex picado
Lena is a keeper, she deserves a promotion!!!
February 12, 2023
Google Public Storage Manita Holtrop
Lena is always available and super helpful!!
February 11, 2023
Google Public Storage Mark L
public storage you got lucky finding Lena and hiring her to work for your company. she is so awesome! she always has a smile on, goes above and beyond for customers. she is always on top of things that are going wrong with the property. There is not enough space to mention all the rest, Public storage needs to give her a promotion she is the best employee i have come across, just wish there was more of her for all the public storages... she is a keeper
February 11, 2023
Google Public Storage jujube xiazhio
Lena was great 👍
February 8, 2023
Google Public Storage shiloh schmitz (LOH)
Lena is totally awesome!!! She always has a smile when ever I come in. She maintains the property ànd goes above and beyond. She deserves a promotion!
February 5, 2023
Google Public Storage Eddie Strickler
Leanne was great! The facility was clean and access was easy.
February 4, 2023
Google Public Storage Tanesha Ross
Lena was awesome!
February 3, 2023
Google Public Storage Ferguson Pack
Lena she very good with helping me with every thing she is very nice . She deserves a promotion!
January 27, 2023
Google Public Storage Kelly Burris
Lena, took awesome care of me I had some really stressful times and she just went out of her way and more to help me and every which way she could and I'm so happy and pleased with her that that's why I'm sticking with you guys I mean I was upset that you jacked up my rent a couple times when I've been with you guys for a few years but just having her help me really kept me with you guys thank you so much and have a great day yes
January 20, 2023
Google Public Storage Danny Salonen
I showed up right before closing (like a jerk), with question about space sizes. Tony was the best, he took care of everything, explained it all clearly, and was a generally helpful good dude. Even found me a better online price, and waited patiently after hours while I got signed up for it. His manager was also friendly and helpful too.
January 20, 2023
Google Public Storage teame soquar
Lena was Awesome!!! She needs a promotion, she is a keeper!!!
January 13, 2023
Google Public Storage Duncan Thomson
Lena was super efficient and helpful
January 12, 2023
Google Public Storage Kyuss Lis
Lena took very good care of us!
January 6, 2023
Google Public Storage S F
Lena is wonderful - knowledgeable, caring, polite, helpful, cheerful. Wish I could give even more stars!
January 6, 2023
Google Public Storage Jingzhou Tao
Lena is awesome
January 6, 2023
Google Public Storage Zeta Li
Elma is very patient and nice to me. She deserves 5 stars
January 6, 2023
Google Public Storage Donald Long term
Got a space for temporary time. Lena helped me out. Great customer service! Answered all my questions and was very informative and friendly! Great service! Thank you!
January 5, 2023
Google Public Storage William Whitwell Bailey
Lena and team have done a great job helping me figure out various problems that have arisen during our stay at Public Storage. Would definitely recommend storing here if you have the need! Thanks Lena!
January 4, 2023
Google Public Storage Anny Kong
Lena is great!!
January 2, 2023
Google Public Storage Thom Hart
Lena and Lemlem were just wonderful ladies that took real good care me. Great job ladies!!!
January 2, 2023
Google Public Storage brittany sanchez
Lena was absolutely amazing!
January 1, 2023
Google Public Storage Adam Ware
I’ve rented a half garage from this location for about 4 years now. I love it. It’s always very clean and there is almost always parking close to the elevators. My only complaint is how much they jacked the rent up on me last year. It was about $55/mo for three years, and then out of nowhere it went to $150/mo. I’m ok with rent hikes but you just have to be more gradual about it.
December 28, 2022
Google Public Storage Fat Cobra Moutro
Jenn was awesome...
December 26, 2022
Google Public Storage Marty J
I had a great experience today getting a unit. Lemlem was very helpful and kind.
December 26, 2022
Google Public Storage Kirby Rodriguez Vasquez
December 15, 2022
Google Public Storage Scott Betts
Lena did an awesome job
December 15, 2022
Google Public Storage Joshua Behrend
Lena did a great job explaining and giving me the tour. Thank you.
December 14, 2022
Google Public Storage Everett Bratcher
December 14, 2022
Google Public Storage Brian Dafforn
Lena did a great job!
December 14, 2022
Google Public Storage Katelynn Rose Linder
Lena was great!
December 14, 2022
Google Public Storage Nancy Robinson
Lena helped us out and showed us the space. She made sure we understood all the codes and how to navigate the place. Very helpful.
December 9, 2022
Google Public Storage Xinyuan Li
Lena is great and helps me a lot
December 8, 2022
Google Public Storage Jose Conejo
Lena, good customer service, thank you so much 👍
December 6, 2022
Google Public Storage Junyi Chen
Lena is a great person. She called me ahead and answered my questions.
December 4, 2022
Google Public Storage Alexander Dorell
I can't thank Lena enough for her extra efforts. After the keys to my storage unit were stolen while abroad, Lena worked with me to ensure I would be able to get into my unit upon returning to Seattle. She also did everything that she said she would, which is a rarity nowadays. Thank you Lena!
December 3, 2022
Google Public Storage Antonio Castillo
Lena was amazing! Changed my unit quick and easy. Less than 5 minutes. Gave me a tour and walked me to my exact unit. Explained the lock and key situation and had a smile the entire time!
December 3, 2022
Google Public Storage Marcus Maurer
Lena did great. Made it so easy to switch to a larger unit!
December 3, 2022
Google Public Storage Natalia Cortez
Lena great customer service smiles from ear to ear thank you
December 2, 2022
Google Public Storage Anthony Wahl
Lena was absolutely wonderful! So helpful and kind 💜
November 30, 2022
Google Public Storage Andree Hurley
Lena was extremely helpful!
November 30, 2022
Google Public Storage Richard Sweeney
Lena is the best!!!!! Made the whole experience a dream! 5 stars
November 20, 2022
Google Public Storage Paradise Inshallah
Greatest
November 19, 2022
Google Public Storage Zexian Xie
Lena is the best, she helps everything
November 7, 2022
Google Public Storage jim cole
Lena and Lemlem, A terrific team and team members who make my trip to Public Storage one of my favorite destination. lena has been a great instructor for Lemlem. Very patient!!! Both Ladies are always cheerful with a friendly answer to all my questions. This is a rare treat in our hustle bustle times. When I think of Public Storage I think of Lena and Lemlem. Do not let go of them!!! Jim Cole
November 4, 2022
Google Public Storage Dean Fortier
thanks Charlotte
November 2, 2022
Google Public Storage Jess Davis
I had a unit here for 2+ years, facilities are clean and staff is kind. Lena was very helpful during my move out, and provided the friendliest service. Thank you Lena!
November 1, 2022
Google Public Storage Kay Kasandra
Lena was very helpful especially talking with her over the phone and meeting her in person. Great customer service and very patient. I was having a difficult time when I spoke with her on the phone and on site. she was able to help me with the storage unit move with ease. I was more calmer at the end of the conversation than how I was at the beginning. Great person to interact with. Very knowledgeable, kind and great communicator. I am grateful for her help in making my storage unit renting process seamless.
October 28, 2022
Google Public Storage Magdalyn Elizabeth
Affordable and great customer service! Lena was amazing to work with during setup. I lost my keys within the first month, and she was able to get my lock changed within a week with a minimal fee of $20ish. Totally worth it!
October 20, 2022
Google Public Storage Rodney Davis
Lean is an excellent enployee. She goes above and beyond to help her customers the best she can!!! She is a keeper public storage and give her a promotion!
October 20, 2022
Google Public Storage Moh Da
Lena was very nice and helpful… she really knows what she is doing… give her a raise or promotion!!!
October 13, 2022
Google Public Storage Greg Gilbert
Lena was extremely courteous and patient with us!
October 13, 2022
Google Public Storage Vernae Gilbert
Lena was super helpful and patient. Thanks for all your help!
October 10, 2022
Google Public Storage Torsten Regets
Lena was amazing! Very gracious and patient helping me with paperwork. The facility is modern and clean with easy access.
October 9, 2022
Google Public Storage Madeline Johnson
Lena did an amazing job, very helpful and friendly! Went above and beyond to get us exactly what we wanted. Thank you!
September 30, 2022
Google Public Storage Ani Bhaduri
Needs more lighting facilities inside the storage space
September 3, 2022
Google Public Storage Nathaly Talavera
Charlotte is amazing! The patience and dedication to explain everything that you need and make sure you are all set into your space is incredibly. Excellent customer service given for an excellent person. I highly recommend this place, I feel secure and well taken care of.
September 1, 2022
Google Public Storage Joshua Rice
Buyer Beware! Access Hours and Locks are an Issue!!! My experience with Public Storage Seattle 9701 Aurora Ave N, Seattle, WA 98103 on August 31st 2022. Access hours are not convenient as the are 6 AM to 6PM. The hours should be to at least 8PM at the least and preferably 10PM if not. 6AM to 6PM for the average person with an 8 - 5 job really doesn’t work. What It means more is you have my stuff hostage until I can access it on the weekends. Secondly the lock situation at the 9701 Aurora Ave N, Seattle, WA 98103. The website states that all units need to have a lock. Reading further it states that the location offers premium locks at a “small fee”. What it breezes over is that at some locations only take Public Storage’s “UHaul” proprietary cylinder lock. None of your padlocks will work on their system. The “small fee” of $25 dollars, “not small”, is required by them to rent your unit unless you can provide one of your own. This is a proprietary cylinder lock that only works on their doors, no one will have this lock unless they have been through this process before. The advertised rent was $35 for the first month add $25 required dollars for the proprietary lock makes the first month $60 plus tax and fees not $35. This is not truthful advertising. Truth in advertising should read $60 for your first month and whatever dollars per month thereafter. Experiencing this felt like an illegal bait and switch scheme and really made me upset. I have rented my fair share of storage units during my life and this is the first time I have encountered ridiculous hours of operation or a proprietary lock system scheme that makes you spend money on equipment you can’t use any other place than at the storage facility. The Good: 1. Clean 2. Well lit 3. Airconditioned 4. Secure 5. Polite and Professional Staff The Bad: 1. Proprietary Lock Scheme 2. Hours of Operation 6Am to 6PM 3. Elevators have a keypad system that times out too quickly. 4. Not enough carts “Only 6” available. 5. Restrooms needed keys “should have keypad and code” 6. Only one set of entrance and exit gates were operational. I had to three point turn a moving truck after trying to exit the facility. I’m sure you can tell I am very disappointed and upset by all of this. If it weren’t for the hour of the day and having no other options, I would have chosen a different facility. I was able to finish the move with two minutes to spare. The whole experience left me feeling frustrated, cheated, and angry.
August 31, 2022
Google Public Storage Rachel Drapeau
This is the best bang for your buck in the area. Easy access to carts, helpful staff, secure building. Like their texting and online functionality - the way renting a unit should be. I'll be using them again!
August 28, 2022
Google Public Storage Ash Feith
Lena was great answered all questions. Update/tip: if you have renters or homeowners insurance that covers off site units, you don't need to purchase the orange door insurance! You also don't need to provide proof of it- just tell them you have it and you're all set!
August 27, 2022
Google Public Storage Matt Barker
Austin was very helpful when we got locked out of our smart lock unit. Austin went above and beyond to help us attempt to get into our locker
August 27, 2022
Google Public Storage Jerry Liu
Moving items for a month to wait for a lease, Austin was very helpful in facilitating the process!
August 26, 2022
Google Public Storage john gakwa
Shout out to Austin for being helpful and understanding.
August 26, 2022
Google Public Storage Ike Nwankwo
Austin was a good help!
August 26, 2022
Google Public Storage Cate W
my grandma just passed and we had to move all of her stuff into a storage unit, but thanks to Lena she made our day a lot better by making the entire process super easy and quick. i’ll never forget you Lena, thank you so much !!
August 26, 2022
Google Public Storage Victoria Monika Zdanewicz
LENA!! you were like an angel sent from above…you seriously made mine and my twin brothers day and made this process a million times easier. Thanks girl <3
August 26, 2022
Google Public Storage Brodie Merric Wahl
This review goes out to my girl Lena!! She made our check-in process for me and my twin sister so easy and had us setup with a storage unit in no time. If you’re there make sure you find her ASAP.
August 22, 2022
Google Public Storage Henry Pan
Cool place
August 17, 2022
Google Public Storage Jennifer Bagley
Thank you so much to Austin and Kathy for helping us out today! Great service!
August 12, 2022
Google Public Storage Charito Mattson
Charlotte did a great job with concise and helpful information!👍
August 12, 2022
Google Public Storage Sunwoo Kang
Austin was great to work with! Super easy to get set up with a transfered unit.
August 10, 2022
Google Public Storage sally doll
Lena is absolutely amazing! She went above and beyond to make sure that my experience was awesome and is also just a really nice person. 10/10 recommend!
August 4, 2022
Google Public Storage Eric Kao
This review is for both this location and specifically Lena! Lena at the front desk/rental area was so helpful. It was my first time at this location helping a friend clear out their locker and Lena not only took time to help us switch to the new app but also she took the initiative to come up with us and ensure to replace the battery for the electronic lock as we hadn't visited the locker in a while, she suspected the battery may have needed replacement. As we mentioned we were clearing the locker out she also outlined future instructions for us about what to do once we are finished. Lena was amazing! Location - there is a drive in garage entrance with about 15 parking spots for vehicles. The garage can also accommodate a few moving trucks and vans. Locker facility looked well maintained, elevators and storage units all seem to be well updated to electronic security.
August 3, 2022
Google Public Storage Sayum Squanch
Lena was super helpful every time I came by my unit, I really appreciate you Lena!! Will definitely consider using this facility again in the future. I’ve rented many storage units and this was the best for sure.
July 30, 2022
Google Public Storage Clark Goodman
Charlotte and Austin were both great! Super accommodating in dealing with my situation, would recommend to anyone!
July 29, 2022
Google Public Storage Klayton Bailey
I just moved out, and didn’t have any friends or family to assist me at the storage unit. Lena was incredibly sweet and helpful! I managed to get everything taken care of much more simply than if she hadn’t been working there. Also, I highly recommend buying vacuum sealing mattress space saver bag.
July 28, 2022
Google Public Storage Tila “HomeGrown AfricanAmerican” David
Austin and Lena were awesome and a great help! Best storage Ever!
July 25, 2022
Google Public Storage Frank Chafe
Place is horrible. Cant get in to unit after 6pm. Service is terrible. Dont order a unit online as they will give you a unit with an 8x8 pole in the middle. Signed up for auto bill pay and their system didnt register it. When you fill out their customer service survey and tell them about issues you get your rent increased.
July 22, 2022
Google Public Storage Anju A
Lena was very professional, courteous, helpful and she accommodated all my requests. Had a great experience renting out aspace
July 20, 2022
Google Public Storage Business Phone
Fantastic brand new and easily accessible. I just wish they had non office hours for access, other places have access from 6 a.m., as late as 9 p.m., the early morning access would really make getting in and out regularly a breeze
July 19, 2022
Google Public Storage Sierra Stonebraker
Great sign up experience with Charlotte!
July 12, 2022
Google Public Storage Khalil Carhee
Clean, and secure
July 12, 2022
Google Public Storage Sean G.
Lena was very helpful and nice even though I was late was very impressed with the facility as well.
July 9, 2022
Google Public Storage Ariel Schreiner
Charlotte, Lena, and Chester were amazing and wonderfully helpful! Highly recommend!
July 8, 2022
Google Public Storage Eric Wittenmyer
Lena needs a raise ASAP - I don't know what she makes, but it's nowhere near enough. She goes above and beyond...in everything that she does to hold down this absolute fortress. Please don't lose her by undervaluing her excellent work!
June 25, 2022
Google Public Storage Dereck Chen
Lena has been a great help from start to finish. She is patient and accommodating! And I feel safe putting my stuff here under her watch!
June 24, 2022
Google Public Storage Matt Johnson
Had a nice checkin experience with Lena, will update depending on how the long term rental goes!
June 15, 2022
Google Public Storage Ben Cohen
Lena was great!
June 15, 2022
Google Public Storage Ana Delia Sias
Lena was a very nice and big help ,thank you so much
June 15, 2022
Google Public Storage Jennifer Bailey
Clean, friendly, and convenient
June 9, 2022
Google Public Storage Cathryn Kessler
Lena was such an amazing help! I made a mistake that she helped me correct and was exceptionally kind and knowledgeable.
June 9, 2022
Google Public Storage Allen Stern
Lena and Chester are great. Spoke to me on the phone during the process and made me feel welcome
June 7, 2022
Google Public Storage Claire Billman
Lena was great!
June 5, 2022
Google Public Storage ron ohm
I like the indoor parking but getting a cart is a headache now. At first the carts were just there to use. Then they locked them up and you had to go to the office to get a key, except sometimes nobody in the locked office so had to wait Now the carts are supposed to be on each floor but they are not sometimes so need to search around or stand around and wait
June 2, 2022
Google Public Storage Vivian Tran
Lena was very nice and helpful throughout the whole move in process!
June 1, 2022
Google Public Storage Brandun Waller
Lena did a phenomenal job!!! She deserves 10 stars!!!
June 1, 2022
Google Public Storage Jessika Scannell
Lena did great!
May 23, 2022
Google Public Storage Prashant Verma
They keep the facility clean, and the units/equipment/elevators are well-maintained.
May 16, 2022
Google Public Storage Rachael McNary
Lena's Awsome she handled everything wonderfully give her a raise.
May 14, 2022
Google Public Storage Kath
Charlotte helps me with the move in.She is very nice and friendly!
May 14, 2022
Google Public Storage Mauricio Jr
Charlotte and chester thank you very much!!
May 5, 2022
Google Public Storage Greg Sankey
Chester was very professional. He knew exactly what I need. Very curious individual and he sold me the right materials. Will rent again from Public Storage. Good Job. Great service.
May 1, 2022
Google Public Storage Hector Rivas
LENA!! She needs to be the boos!! 👍🏻
April 29, 2022
Google Public Storage Dave Bryant
Charlotte was super helpful and professional. She did a great job explaining my options and got me the perfect solution for my needs.
April 27, 2022
Google Public Storage Jeannie Wright
Lena was great, a great person to deal with
April 27, 2022
Google Public Storage Mike Lee
Good customer service. Lena was very helpful help me figure out a problem with the App. And storage unit. Thanks Lena
April 26, 2022
Google Public Storage Victoria Kaiser
Just moved out! It couldn’t have been an easier process. I’ve been here 7 months storing things — now I’m in a bigger space and can use my furniture! Thank you Lena for being so helpful! Everyone in the team here has been so helpful with each interaction. Will use this location again in the future if needed!
April 24, 2022
Google Public Storage Erick Aguilar
Lena gives Awesome customer service... public storage is lucky to have her... she deserves a promotion!!!
April 23, 2022
Google Public Storage brent alnutt
Charlotte:) is a Rockstar!!! girl in office. Facility new and clean. Only drawback is there's not enough flatbed carts, but other than that I'm impressed.
April 23, 2022
Google Public Storage Nick Marentes
Charlotte was very helpful and fun!!
April 23, 2022
Google Public Storage Clinton Dela Cruz
Charlotte was courteous, helpful, and got me set up quickly! The facility is well maintained, secure, and makes accessing your unit painless.
April 21, 2022
Google Public Storage John Krashan
Chalmette was just wonderful in her approach to dealing with my personal needs.
April 21, 2022
Google Public Storage Allison Lu
April 19, 2022
Google Public Storage karen woodworth
Easy to move I'm and out. Charlotte was wonderful helping me check out.
April 18, 2022
Google Public Storage oneofmanysons one
Lena and Chester were the best customer service reps I've ever seen at a storage unit.
April 17, 2022
Google Public Storage Kevin Klingbeil
Beware of significant price increases that appear out of the blue. I was notified that the rent for my space was changing from $181 to $231---a 28% increase---from one month to the next (after just six months of being there). When I asked why, I was informed that the company "uses algorithms" and decides what it is going to charge you based on the market value of the space. They use the month-to-month agreement against you to allow them to rapidly increase the price once you're in and a great deal of effort has already been expended. This is a particularly despicable practice, because those renting space, who may or may not have a lot of time or extra resources, must move all of their belongings out within the following 30 days to avoid paying the significantly increased rate. (Update: The friendly staff at the storage facility were able to get the rent increase postponed by 3 months to allow me a bit more time to complete the move-out. This appears to be one of those instances where hard working, well-meaning local staff are held hostage to cold corporate policies.)
April 17, 2022
Google Public Storage Carolyn Marshall
I wish I could give 4 stars because I like the manager, Marie, so much!! My issues were with the building and Public Storage, as a company, and so much of that is out of the control of the staff. I had ongoing issues with the elevators and app / door locks.When I moved in, there was only one functioning elevator and it resulted in me renting a second unit on the ground floor for the sake of time. I ended up moving to another storage facility down in SeaTac, which has turned out to be a rat-infested dump. The good: This storage facility is clean. I never felt unsafe here as a customer. There is covered parking and free carts to borrow (1 per household). There is an on-site restroom, even if you must go to the office and get a key or have them come unlock it for you. The people who work there are very nice and I learned some helpful self-defense techniques from Marie. Marie didn't hold it against me when trying to fix the app on my behalf caused her whole system to crash over a weekend. She is awesome! While I certainly pay less in SeaTac, I miss the convenience of this location, the cleanliness and safety. Staff do rounds and really keep an eye on things. The not-so-great: Be aware that the shape of 5x10 units is narrow (it's not the same as a 10x5). It can be tricky to access items in the unit and take longer to pack/unpack. The elevators are unreliable and the app to unlock the doors can be, as well. There are restrooms, though they are locked due to local crime and the only available one is on the ground floor (it still requires a key from the front door). The hours of access are limited. As a company, Public Storage offers great introductory rates but then raises them (this is pretty common) so don't get too comfortable if you're on a tight budget. Ask questions. While the facility was new and clean when I was a customer, I did see people storing bulk amounts of food and water in their units. I know now, due to my experience at the place in SeaTac, that this attracts rodents. I hope management is keeping an eye on this and investing in preventative services.
April 16, 2022
Google Public Storage briseyda garcia
Lena was very profesional and very helpful...
April 15, 2022
Google Public Storage Casey “bret1maverick” Mussman
April 14, 2022
Google Public Storage Chelsey DiPasquale-Hunton
Lena was great
April 13, 2022
Google Public Storage Vj Pasupuleti
Lena has been exceptionally good in helping us to cut the key of our locker.
April 13, 2022
Google Public Storage Jake Gustafson
Lena was amazing! I’d give 6 stars if I could. Super helpful and made the whole experience fantastic!!
April 12, 2022
Google Public Storage Luke Frazier
Lena did an awesome job helping us close out our unit! Thank you!!
April 9, 2022
Google Public Storage Clinton Graden
Chester and Lena both gave me fantastic help. Very pleasant, professional, and courteous.
April 8, 2022
Google Public Storage Ross Gerona
Lena and Chester did a great job helping me move in.
April 6, 2022
Google Public Storage Edward Stone
Lena was great
April 5, 2022
Google Public Storage Aaron Mackley
Lena was a fantastic and very helpful
April 5, 2022
Google Public Storage natasha m
Lena is so helpful! Thankful that she is the manager here at our storage location. She is a great person to work with
April 2, 2022
Google Public Storage tim smith
Lena was fantastic help
April 2, 2022
Google Public Storage Michael Espindola
Lena was very helpful very nice best customer service this is the perfect storage
April 1, 2022
Google Public Storage Timothy Craven
Lena was awesome and helped me out today!
April 1, 2022
Google Public Storage Moira Haughian
Lena was very helpful!!
March 31, 2022
Google Public Storage Dina Showalter
Lena was super helpful.
March 31, 2022
Google Public Storage Kelsey Berrier
Lena was awesome!!
March 31, 2022
Google Public Storage Greer Ulstein
Charlotte gave awesome customer service and walked me through everything - great experience!
March 31, 2022
Google Public Storage Lynn Bader
Charlotte was very helpful . Thank you Lynn
March 30, 2022
Google Public Storage Patrick Rice
Lena was awesome, super helpful and extremely nice.
March 30, 2022
Google Public Storage Julia Dettinger
March 29, 2022
Google Public Storage Xavier Miles
Nice service!
March 29, 2022
Google Public Storage Sarah Williams
I originally gave the place 5 stars when i checked in. Building and units are new… place is nice. However today my rating dropped to 3 stars. Mainly due to disappearing staff who locked up the office and left leaving customers waiting to return and get carts. Then when the employee returned they were rather rude about everything. Its a nice facility… too bad the staff is not as nice.
March 27, 2022
Google Public Storage Matthew Egan
Clean, easy to use, ready to go for our storage! Lena was so nice and so helpful!
March 26, 2022
Google Public Storage Airel Lamb
Lena was awesome! Really appreciated her positive attitude!
March 26, 2022
Google Public Storage Guy Vollan
Lena was outstanding and very friendly
March 25, 2022
Google Public Storage Gabriela Chavarria
Lena was wonderful, helpful, friendly. I am happy to have rented with you.
March 24, 2022
Google Public Storage Vici G
Lena was awesome and helped out last minute
March 24, 2022
Google Public Storage Michelle Rennie
I was shocked at how secure this facility is. You have to have your access code to open the gate, and the office is inside the facility. The customer service was excellent ( I should have read all of the details from the text message I received from renting online...so user error.) It was super easy to get a cart because you have to check them out. I have been at facilities where the carts are MIA because folks leave them wherever. The storage is super clean and does not smell. My last storage unit had a wood floor and wood storage. There were fragrance items everywhere, which covered up the must., and my stuff smelled when I pulled it out. Anyway, this place is over the top secure, and super clean. Also, it is reasonable priced. I am very happy that I chose this place, and I highly recommend it.
March 19, 2022
Google Public Storage Scott Hess
Lena and Chester were great. The facility is clean.
March 19, 2022
Google Public Storage Brenda Stamey
Lena and Chester are amazing!
March 19, 2022
Google Public Storage Świętosław Bernard
Lena was super helpful! I really appreciate her help!
March 19, 2022
Google Public Storage Shane Miller
Most amazing customer service I've ever experienced.
March 19, 2022
Google Public Storage Amber Miller
Lena is the most amazing most helpful person I have met in the last year being here in Seattle. Thanks a million
March 18, 2022
Google Public Storage Trina DeNuccio
Lena was great
March 18, 2022
Google Public Storage Eileen Bruns
Lena was super helpful and informative!
March 17, 2022
Google Public Storage Marvin Sweeting
Lena did a great job helping me today. Was very knowledgeable and friendly.
March 16, 2022
Google Public Storage Ed Loader
Lena was awesome! She laughed at all my jokes and was a blast to do my rental with!!! I say give her a raise!
March 16, 2022
Google Public Storage Nan Yurkanis
Lena was great. She alerted us to a problem in our unit so we could take care of it promptly.
March 15, 2022
Google Public Storage Valeska Perez jimenez
Charlotte was really helpful
March 15, 2022
Google Public Storage Hector Humberto Olivera Juliao
Charlotte is good. Thank you
March 10, 2022
Google Public Storage Sal Rose
Charlotte was efficient and delightful. Greatly helpful!
March 3, 2022
Google Public Storage Les Day
Charlotte-awesome customer service Would recommend her to any prospective clients
March 1, 2022
Google Public Storage Nelson Chan
The office called at 12pm because I missed my move-in this morning I lost tack of time packing. I told her I could make it at 12:30 so she put me down at 12:30pm. When I arrived at 12:29pm I saw an employee at the office so I parked my car in front of the office and tried the door but was already locked with a sign said they will be back at 1:30. I understand people take breaks and stuff and I would’ve appreciated a heads-up.
March 1, 2022
Google Public Storage sHaLeE sHaY Eldred
Charlotte is amazing and was so helpful loved and appreciated my experience!
February 26, 2022
Google Public Storage Tracy Williams
Charlotte is doing a great job and was very friendly. Give her some help and a raise!!!
February 22, 2022
Google Public Storage RJ F
Charlotte was amazing! She's for keeps for sure!!! Thank you Charlotte!
February 19, 2022
Google Public Storage Robert Long
Great help charttlet
February 18, 2022
Google Public Storage Kris Petersen
Chararlotte was friendly and helpfull
January 7, 2022
Google Public Storage Arvie Johnson
Very nice, marie picture perfect customer Service. Thanks, very much.