Susie was kind and the best experience ever
If you have extra stuff this is the place to store it. The property manager has always been helpful and nice. My family has used this location off & on for 11yrs. and we have always felt that our stuff is safe here.
My rent started at $104 a month just a few months ago and now it's increasing to $156 a month starting in November. I know that is not a lot compared to what others may be paying, but that is a 50% increase. Am I to expect another 50% increase in a few months again? I don't care that I was paying a low amount for my unit, 50% increase is still unacceptable, regardless of the price in my opinion. If I get another increase like this, I'm packing up and looking for another storage place that is not Public Storage. If anyone has any recommendations, please let me know.
I am/was very happy with my experience at this Auburn P.S. She was friendly, knowledgeable, and accommodating. I started to leave, and came back with more questions. She was very patient and I didn't feel like I was bothering her. She was patient and answered every question.
I recommend this location. 👌
It kinda sucks when ur a auctioner and don't have gate code and nobody is in the office to let u in but they say u have to clean it out in 24hrs
Great service nd very nice
Kari line was wonderful!!! So helpful and informative!!!! A+++++
susanna,did everythib good for me
Susanna was very helpful and very friendly!!! Good price!!
My rent there is ridiculous now. $295 a month for a 10x10 unit after years of being there. Just looked online, and new customers get the same unit for $69.00. I'll be looking to move my stuff somewhere else very soon.
Edit: Complained about price increase, and they lowered it to my previous price, which is still higher than the new customer price .
I regret to say that my experience with Public Storage at this location has been quite disappointing. The property manager and the entire staff have demonstrated unprofessionalism, making the overall service below the expected standard. Communication has been lacking, and their performance seems unfit for the responsibilities associated with the job. I hope for improvements in the future to provide a better customer experience.
Let me start by saying that they will increase your monthly fees without your knowledge, so better prepare yourself for that surprise. Of course, this will have a huge impact to most of us who have little to no extra money for that increase. Second, getting ahold of anyone is a complete and total waste of time. Calls and emails end up somewhere far beyond the unknown part of the universe. Where that might be, God knows. And when you decide to visit the location of your chosen storage facility, at least where we are, they are, of course, closed even on business hours because why not, right? Why would they be open on business hours? That is probably too much to ask. Well, maybe they’ll do better. Maybe not. But if you are a potential customer and think of doing business with these guys, I strongly suggest that you DON’T. It is not worth your time, energy, and money. Find a better public storage facility. You’re welcome.
I wanna give a huge shout out to Karoline. She is very kind very helpful and just a pleasant person to have in your facility. It was really nice because I booked a storage unit online when I went in the next morning I was ready to go put my stuff in the storage unit. It was really the easiest thing. Please give her a raise.
I would like to say customer service was Great I would recommend to go rent a Storage. Thanks, Susanna
I needed a unit for a couple months. I rented it without hassle and when I was done removed my items and swept out the unit. Easy as can be. It is a gated and very well managed facility.
Renee and Suzanne were super helpful when I came to clean out a locker.
Simple 5-step process to rent. Their lock available in the unit as you break the seal. (Apologies for the fumbles in the video).
Great knowledge and friendly workers
Susanna provided great customer service and was very friendly.
Jasslynn was an amazing help.
Great job value customer service
Awesome service & Susanna was very helpful.
Cierra help me so much she is an amazing person she went out above an beyond for me an I want to say thank you.
Easy to do online and no hassles. Prices competitive. Prompt service with any problem. Friendly and good employees.
Kim was super helpful in getting me a pause on the rate increase and she helped significantly when my unit's lock got busted!
Deffo recommend for storage, service, and safety!
Adria, was a Excellent customer service agent!!!!!!!!!!!!
Incredible help!
Thanks!!!
Perfect service satisfied with coustomer service
Adria is amazing property manager. She is really good at her job. Very understanding individual! She is very helpful, friendly and lively person. I would definitely recommend folks to this location! Best customer service! Thanks!
Adria
She was just amazing
Ella is a true professional!!
She gave me the information that I needed about storage units. I will definitely be back to rent one.
Adria has a good customer care I appreciate her work. Keep it up Adria.
Update! October 2022
ADRIA was extremely helpful when there was a question with billing. Stayed in the phone with me and got it all squared away immediately. Appreciate her excellent service!
Adria was extremely helpful in getting me set up with the unit that suits my needs. Highly recommend
Adria was great . Super helpful even friendly after staying past office hours to assist me and she was very thorough and could keep a genuine conversation.
Adria excellent job helping me with unit. Very patient and knowlgable
Adria was extremely helpful
Update: Even though they sent out an email saying they will close at 5, they end up closing and locking the gate long before that so make sure you call and see if there will be someone there when you want to get you stuff. This is by far the worst storage place I’ve used, can’t believe I’m paying $300/mo for this.
They say they won’t raise your rent and then do it anyway. The gate is unreliable so you can’t get to your stuff when you want/need to, only when the gate decides to work right or you can wait for someone to come down and open it for you. And to top it off, they have a storage container blocking half the road to get in/out.
Adria provides exemplary customer service and management skills. I truly enjoyed doing business with her.
Adria was very helpful getting me a bigger size stores.very friendly Person
Adria Is very good at what she does as a manger and customer service.
Adria was great to work with - thank you!!!
I like how you enter/exit, seems more secure that way, and it seems clean
Expensive, and not prorated rents.
Adria, thanks for the awesome customer service.
They let thieves burrow holes to the outside for days or weeks and do nothing when your unit is robbed.
Adria was an absolute joy. Professional, resourceful and kind. Would definitely recommend this location to others.
Adria she was excellent good service good people really helpful
Adria was very helpful and she handled a wild customer before me as a professional
Adria is very nice 👍🏻 Helped us through the formalities
Thank you Adria for your help today!
Adria has good customer service recommend this location for anyone need storage
Adria is so pleasant and kind. Super easy and no stress signing up and and moving out. Highly recommend!!
Adria was very patient and helpful when it came to answering questions about my account and storage space. Plus I greatly appreciate that she stayed on almost 10 minutes later than closing time just so i could go verify my keys!
Adria did a wonderful job serving me today. She did everything right! She offered me autopay, which no one has done in 3 years. This will make life easier. She has a kind personable way too.
God bless
Adria is very helpful, costumer service #1
Adria is great Manager great service
Adria is so proffesional and does awesome job.She makes you feel welcome ...she is so nice
Adria was very kind and helpful
Best service EVER! My family and I were in a bind, without any way of fixing it ourselves.. Andria, the property manager, went out of her way way give us EXCEPTIONAL customer service and treated us with such kindness. She showed such care for my family and our items we are storing. We're out of state , so its making things a bit challenging, but she was so knowledgeable about all of their services, was nice enough to walk me thru everything and give me all the information I needed. She also gave helpful suggestions, told me options we had and helped fix everything!! You won't find better customer service, better bang for your buck or nicer people than you'll find here!!!
Jada was very friendly and helpful
Adria's service was excellent, personable, and very helpful. Keep up the great work!
Great customer service from Adria.
Adria was very helpful finding me the right size storage for my needs. I Would refer anyone to this location.
Adria was very helpful fixing my unit today
Jayda was very kind and courteous, while being Informative
Jayda was excellent… great customer service very helpful… if renting from here I highly recommend speaking with her.
Jayda did a wonderful job renting me a storage unit.
Adria she so awesome and helpful all the time I come to pay my unit. She fit her job
I want to thank Adria, She us very friendly and helpful to help me with email. Look forward to have my stuff stored here! Thanks Adria🌞
Adria, was super nice and informative. Definitely recommend to come here to rent a storage unit