MICE DROPPINGS!! :( For the first few years, this storage space was wonderful. In 2021, I began renting a space here. All was quite smooth. Now, almost three years later, 1) the rent has tripled, and 2) I just found mice droppings!!! They're just inside my door, not hidden inside (I hope!!). The unit across from mine was wide open and empty. I'm guessing it came from them.
I will call the office now to remedy this. If they do not, I am moving out immediately and definitely telling everyone I know not to rent here. (I have a large family and circle of friends in the area and lots of ppl use storage here.) Not only do rodents spread deadly diseases, it's just disgusting. I never saw anything like this in previous years. None of my family/friends have said they've ever seen rodents at their storage facilities in the area.
The rent issue: they've had about 2 nearly back-to-back, large rent increases in the last few months. That plus the mice... Something is off.
Francine was incredibly helpful in suggesting and then leasing to us the right storage space for our family. Her customer service skills are superior!!
Employee named Francine was very helpful i just wanted to send a review so she gets the credit she deserve for the great customer service she has.
Public storage always have good rates and good customer service thanks Francine!
For it to be a self service location Francine has given me and my family great customer service will definitely recommend this location.
The service IS great! James helped me pick out a storage room for me to store…stuff. James took the time to show me the spaces available and was really helpful and kind. Y’all should really check it out if your looking to store some stuff :)
I had various small problems. Mr. James solved them all, quickly and efficiently. Very helpful and attentive. 6 stars.
Ecellent customer service!!!! Mr. James was very professional and proficient with assisting me with my needs and inquiries. Storage clean and smells upkept. My belongings felt detoxed and purified. The air just felt great surprisingly for a storage unit. Excellent staff to keep this level of maintenance. Truly recommend!!!!!!
James was extremely helpful and kind when answering the phone. I was able to receive the information quickly and efficiently with the help of him.
My Experience with public storage was amazing every process went smooth and a great help from Francine, she helped me out with my storage explained everything in details and just made the process easier and faster with all clear information so if you guys need someone to talk to i would highly recommend Francine and James.
James, what a friendly guy… I’d like to say thanks for walking me around what a patient guy. Many thanks
Francine who manages 8523 Lee Hwy - Public Storage location is so friendly, personable and professional. She is always willing to lend a hand and share information how to remain a loyal customer of Public Storage .
I really like doing business there when she around….Thanks Francine - from your loyal customer.
Francine was extremely helpful in finding me a unit within my price range and had A+ customer service with a great attitude
I had an excellent experience with Public Storage! James customer service was outstanding, and the storage space was clean and well-maintained. I highly recommend their services to anyone in need of storage solutions. Definitely a 5-star experience!
Moved to this location from a MD one and it was a seamless move. James was refreshingly very personable and helpful! I was able to get the perfect size unit to fit all my furniture.
Great customer service! Best Public Storage I ever encountered. 10/10 Definitely Recommend
James was so very helpful and answered all of my questions and gave me clear understanding I'm definitely going to rent at public storage as long as James there thank you so much
Everything was easy 123 and I had a storage very simple and easy very satisfied. Thank you.
Great customer service from Robert! Quick and clear response and was able to access a storage unit smoothly.
Customer customer service Francine
The service was excellent
Great customer service I really like this location. I’d refer people here. Less drama quick answers clean space!
All around great service from property manager james very humbly professional
This place is terrible. Dirty, terrible customer service, they never answer their phones, aren't in the office during posted business hours. Don't believe the fake 5 star reviews. I will NEVER use a public storage again, worst experience with a business I've had.
Self storage location Nice and easy to complete the rental .
Buena localidad fácil de entrar y está limpia.
Good location and good price .
Always clean and easy access with code. Thank you 😀
Propiedad segura y esta limpia.
This property is very clean .
Limpio y seguro buenos precios.
Very clean I will recommend to my friend.
Limpio y seguro buenos precios.
Good price Clean and easy accesos .
Muy limpia buen precio fácil acceso.
Clean property easy access.
Fácil acceso todo fue fácil y rápido muy buen precio.
Good location nice and clean.
Clean and secure easy access.
Localidad limpia y segura.
Good location property is clean and secure.
Clean and secure nice location easy access.
Francine was so helpful for me yesterday and got me into a storage unit on a Sunday afternoon, when I absolutely needed it most!!! Her customer service was impeccable and she is such a fine representative of your company!
Clean location and very good price.
James was great at setting up my dad and I without storage unit!
Nothing fancy but everything you need. App works great.
Clean and very secure place I will recommend to all my friends
Clean location good price .
Nice locación clean and secure.
Good acceso propieda limpia buen precio.
Clean and secure i will recoment this place .
Good access and good price property is very clean.
Clean location easy access .
Good location easy access.
Clean and secure good price.
Good price clean property.
James was very helpful and had answers for all our questions.
Buena ubicación y local muy limpio.
Good price and clean property.
Good location clean good price.
Clean and secure I will recommend this place to my friend.
Good location clean and clean
Clean property good location and price
Good location clean good price.
There are obviously a lot of fake reviews on this location saying “good location, secure, clean”
Those are not true! More than likely incentivized in some way.
I have had a unit here for a long while and finally moved my stuff to another Public Storage facility.
There used to be a person on site to help with issues, but they are never there and management do not return calls.
Inside the units, they are separated by a thin piece of dry wall. The unit beside me moved in a desk and knocked in a big chunk of the drywall to my side. I called over 6 different times and left voice mails about this and no one ever answered or returned my calls.
Your belongings will ABSOLUTELY mildew in these units if they are the inside ones. The temperature fluctuates from incredibly hot to very cold. The units are not advertised as climate controlled, but note, your electronics and such probably wouldn’t do well in the units. The whole inside of the facility is pungent with mildew. The locks they give you are circular, and they don’t work very well. I find myself finagling the keys in the lock and hoping it opens. They leave the main gate open for some reason during the work day so anyone can get into the storage area, and with how flimsy the units are, it would be easy to take people’s valuables.
Pros: the location is a decent one overall. The price is relatively cheap, however I would rather pay just a little more for a better maintained building elsewhere. There are little carts you can use to help with your moving… if they are in your building (I have had to find them in other ones often times)
Good and secure locación.
Very good location clean and secure
Verte creando property good primero and acceso
Very clean an easy access .
Good price and location it is very celan and secure.
Emab was very helpful, knowledgeable and thorough in assisting me with my Public Storage move in. Many thanks
Tom
my first time using public storage.. it s#%ks..
the manager working their has nothing to do with his job. dont care for customers, dont give a crqp about anything basically.
i waited to get an email for the gate access code for 3hrs. then the code wont work at the gate. called them 4 times to reset it and then the manager said , please come to the office which is q mile from the storage to get a nee code. ahh what? its a 6 digit code, you need my kidney for that?
wasted 1more hour to try to fix it with customer service, and paid extra to my contractors for waiting.
worst storage experience..
i would now rather rent a uhaul one way and you will get a free storage with it.
Ver clean locación good price
Good lo ation clean and secure .
Good price and location very clean
Clean property good price.
Just perfecto limpio y seguro
Easy access good price clean property.
Very good location clean and secure
This is the lesser of the three in the immediate area. No staffed office hours, long waits for someone to come from the other nearby location, unsealed concrete dusty, dirty floors and cheap drywall or plywood interior walls and doors, with narrow access. More expensive units up closer to Mosaic (on Lee Hwy) have superior garage type doors even on smallest inside units. But it was cheap and that's what I need for very short term use.
Buena localidad y los precios fantásticos.
Good locación clean ver good price.
Clean property good price and good location
Excelente localidad
Super limpio
Very good location price and security are good as well .
Good price clean property .
Clean location everything was very easy.
Muy buena localidad, buen servicio, propiedad muy limpia
Never rent
They something and charge more than that
Be careful
I have been renting from this location for several years and I'm very happy with the Management by Luis and Juanita. They are very professional, courteous, knowledgeable and respectful. They keep the property very clean and relate to the customers like family. This location is one of the best managed! You will not regret renting from this location.
Nice location and fair pricing.
Nice place, they have exactly what I need, excellent condition, organized and cleaned.
Great facility with great service