Public Storage Self-Storage Units at 3180 Draper Dr, Fairfax, VA

Excellent service

This is one of the best storage facilities around Errol was very helpful in facilitating my move.

This message is for owner of this facility, unfortunately I happened to visit this facility, November 18,2024 almost between 11 to 12.00 am ,I had a simple very easy question, are there any spaces or storage available so I can park my motorbike, person at front desk was not an ugly person, he had an ugly attitude,lac of professionalism, as I entered I smiled said him hello , how are you, while basically he was supposed to welcome me, but he had a long ugly face,he did not respond to my courtesy, and very disrepectfully in a negative way says no, while I had another question too, as I wanted a 20/20 storage unit for my lot of extra stuff to get accomodated, but after this person negative unprofessional behavior, I went to another storage facility and rented store there, so who is in loss you loose a customer a business just due to a rude, unprofessional person, I had no problem just in next 30 minutes I rented a big storage, so my suggestion to storage owner is hire some professional, trained person at customer service, not a Mafia boss who has no respect for customer. Please take care of your business atleast at this specific location have a professional person with manners who knows how to deal with customer, my bitter experience I would never ever enter in public storage facility again

Errol is the epitome of 5-star customer service. He always helps me and is extremely courteous. Public Storage Draper Drive is lucky to have him.

I rented a unit here. The customer service helped with easy move in scheduling. Thanks for your service.

This is a nice place with clean. Errol was great too

Great service.

Pricing is great. The facility is clean and in a perfect area.

Very clean and convenient location! Shoutouts to Errol in particular, he's always very helpful!

This is a great Public Storage. Great Location. Very Safe. My stuff is in great hands!!!!

Errol is amazing help! He has gone over and above each time Ice needed help! I’d give him 10 stars if you had them⭐️

Errol did a great job for me. loved woring with him

I rented a unit here after I moved out from my law school apartment. The facility is very clean, air conditioned, and very secure. Errol and the rest of the staff have been helpful and attentive. Highly recommend.

My experience was excellent- Erol was very helpful and we appreciate his sincerity. Thank you- Clif

Staff helpful. Storage had plenty of carts and units and hallways kept clean.

Very good customer service and the best service ever

I had no issues storing at this location. Errol the property manager helped us rent the space and throughout our stay. Thank you.

Location was incredible and received great service from management. No issues with the app to enter the facility.

I have no problem storing here

Enroll is fantastic to work with!! Highly recommend!!

Great place to store. Errol helped me well.

My experience at the location was awesome. Errol attended to all my needs, plus was very knowledgeable & answered all my questions. Thanks again Errol you are awesome 👌👏👍

Errol was awesome at Draper drive Fairfax Virginia. He was so helpful and polite They need more people like him

Great service at this location. Had a minor issue with my lock but luckily Reese was working. Very helpful, got the issue resolved very fast. 5 stars for his excellent service.

Have used this location for 2 years, multiple units, really appreciate Errol and his professional help.

I tried to write a separate review for my latest interaction with this Public Storage site (#27189), but I only found a way to edit my earlier review. -------- 1/2024: Almost a year after the day I had help from Kaylea (see my review copied below), I had the opportunity to meet Errol, the new manager, and his assistant Reese. Both were very patient answering all my questions and helping me get the larger unit I needed. I am sure they answer the same questions for almost every customer, but both were professional and diplomatic in providing service and showing care about how I could meet my storage needs. I hope the company is able to offer promotions or at least bonuses when managers do such a wonderful job. Thank you Errol and Reese! --------------- Earlier review, circa 2/2023: What wonderful service I received yesterday at the Public Storage locarion at Draper Avenue in Fairfax, VA (#27189)! Kaylea was very professional and courteous in listening to what I needed and not only helped me meet my storage requirements, but also saved me time moving. She even opened the doors to let me in a minute or two before the scheduled opening time! I also have to mention that Jackie, the regular manager, is ALWAYS professional and courteous as well. The property is clean and nicely maintained, too. Their bosses should give them both a promotion/raise AND a bonus! Thanks again for the great service, and thanks for helping me start 2023 on the right foot. HAPPY NEW YEAR!

This is a clean storage place. The person at the desk, Errol has been wonderful and very helpful. Thanks.

Errol was an excellent help. He represented Public Storage so well, we took a larger unit!

DO NOT RENT WITH THIS COMPANY. They practice the"bait-and-switch" method. I’ve had a unit for one year and the price increased twice and has increased more than $100 dollars in less than a year. I started out @ $268 for a 10x20, then it increased to $333 within a few months and is now at $387. They keep increasing the rate every few months. I plan to get rid of it as soon as I return to the States. They try to pacify you with the promise of a rate decrease but you get rejected within an hour. I guess paying the rent on time, having two units with the company gets you no benefits whatsoever. When I was renting, I spoke with two people who were moving to a new storage company due to the constant rate increases. This storage unit company is gouging people. Go with a company with a lease rate. Public Storage are month to month.

They changed ownership, and now they are ratcheting monthly rent up by 25% every six months. Don't let the introductory rate fool you! Only rent here if you can get a 5 year lease. They even jack up the rates on military stationed overseas!

I like Errol he is so patient and kind. Thank you for your help.

Called in to get information on a storage space. Victoria was very informative

Great service thanks errol

This was my first time purchasing a storage unit. I started my application on line and had a few questions so I reached out to the store and I spoke with Errol. Errol was so informative and made me feel comfortable with my decision. I came into the store and Errol’s customer service was excellent. The customer service made a stressful day of moving better.

I'm updating my review from a 5 to a 2. Everything seemed great at the time of the rental. I found out later that they got my name wrong and the steps to fix it were a huge hassle. Additionally they doubled the price on me within a year, banking on my reluctance to move all my stuff. I was able to find an identical unit for 1/4 the price at a location nearby. 2 stars because my items did remain safe in their care.

Service was great. Jackie and Kaylee, public storage reps made rental process of the unit very smooth. Explained everything and in details.

The manager of this location is AMAZING! She really communicated well and worked with me while managing my space! Very good place.

This location is very tidy in addition to extremely kind and helpful staff. A great place to keep your things safe!

Jackie was great, informative, and very patient. Fantastic location.

Rented a space from this place and the door latch didn't work! I could not completely close the unit and put my lock on. Pathetic! So, I went to the office on the first floor (which was supposed to be open on Saturdays according to the website) but it was closed! No one was there! Unbelievable. I had to leave the unit only partially shut and hope no one steals my stuff. Stay away from this place, messed up doors and no on-site service.

I had a unit on this location and it was great and hassle free experience.

Very quick, easy process. Customer service rep very pleasant and informative!

Jackie was easy to talk you & very informative and answered all of my questions.

PROS: New. Clean. Convenient. Well maintained property. Usually, there are plenty of carts available. CONS: Staff is marginal. Communication needs improvement. The app needs updating and debugging. I found out that PS at this location increases your storage rent every 3mos. Mine went up $67/mo in one lump sum after 3mo for one storage room. What?? I have rented from two other PS locations in the DMV as well as other storage facilities (indoor and outdoor) in other states. Same size rooms. Never were there such policies.

My buddy and I were there on July 5 and everything was quick and smooth the place is clean and well maintained just what do you expect from a storage space and a big shot out to their well trained staff 😀 like Jacqueline 👍 who assisted us that day before that big storm hit. us !!!!

Jackie is a very friendly and kind person. I really appreciate her help.

Just wanted to say a few words. Manager Jackie at Draper drive location is outstanding. Very friendly ,professional and always helpful.

다녀왔어요. 촣아요 .

Jackie was amazing she helped my daughter get a unit and was patient. Jackie is the best she is so easy to work with!

Thank you Carrie for your help in cleaning my unit with me great person

These guys are terrific. They are incredibly responsive to any needs or concerns that come up. The staff is VERY nice as well as professional. Lastly the facility is very clean and kept impeccably.

Thank you for a clean storage place.

Great service

Had a wonderful experience experience with Marissa today! She’s a wonderful rep and helped me with all my questions and helped me figure out what I need. I’ll be coming back to see her!

Everything was great.

Thank you Carrie for your help with our storage unit! We appreciate the help checking for outside units!

Carrie was very knowledgeable and helpful. Assisted with all of my questions! Great help.

Carrie He was kind, gave a lot of help, and solved many things.

Carrie was great for transferring my locker. Thanks.

Thank you carrie for information on locks that really helped me today

Thank you Carrie for your help using erental it was so much easier great attitude

Absolute lifesavers with very affordable rates, I was able to move inventory between locations seemlessly.

Clean, new, easy to access units. DO NOT LEAVE AT CLOSING TIME. Give yourself at least 5-10 minutes because that gate locks at 9PM sharp and the only way out is to call non-emergency help or jump the fence 😅

I had positive move-in day thanks to Property Manager Jackie

Very good experience here had a couple of questions and I tend to be tedious and time-consuming but I like to get all of my information and the associate Kaylea definitely helped put my worries to rest and helps me in the process of starting to get my own unit! Very good staff!!

Jackie was so helpful and she gave me lots of good information about how to store my stuff

Nice place, but terrible when the elevator is broken. My day is ruined by the staff saying they don't know when they will fix it.

Friendly staff and very helpful

Nice person

When you out grow out of ur house, PS comes and saves the day.

The manager Jakie did not proses my request to finish the contrat as she told me, I called to weeks later and still appears 😳 tha i was renting, thanks God the gentleman who helped this time was really a professional and did it right. Thanks

Thank you Carrier for heloing rent a big soace todas the unitvid perfect

Gracias carrie para ayuda mi encontré una caja por mis cosas tú eres bonita

Kaylea was everything! Very professional and helpful. Great 1st impression which made my decision quick. Thanks for your kindness. Give her a raise.

This location is very clean and helpful staff. Thanks again Kaylea

Kaylea was very helpful.

Jackie Provided great customer service was very helpful and kind great professionalism

Jackie provided fast and great service

This primary facility is well managed; clean and very safe as far as the units being well maintained! Haley, one of the 'senior managers' is compassionate, caring and will go the "out of her way" to assist and help her customers! She is very pleasant, professional and an 'asset' to this business location! Thank you for all your Assistance, on a recent move!

Kaylea is amazing!! I had booked and moved into my storage unit on the same day. I was locking up with the lock PS provides, and the key broke inside of it 😑 I asked Kaylea for some help but unfortunately she couldn't break the lock. She told me that the lock cutter only comes once a month and she had already come that morning! Kaylea said she'd try to get her district manager in sooner to cut the lock off for me so I could access my stuff, but it was a bummer to not know when that could be. Not even 5 minutes after I left though, Kaylea calls to tell me she reached out to her trainer and figured out how to get the lock off! I was overjoyed, and so thankful she thought of another solution to get me back into my unit! She really saved the day 😊😊❤️

jackie is really nice, the property is quite nice too

Jackie was wonderful great customer service and a great deal highly recommend this place.

Kaylea was very helpful she was awesome !!!

This facility is perfect for my needs. Excellent location. Kaylea is extremely friendly and knowledgeable. I appreciate all of her help.

Great service! Great help!

Jackie was Very helpful..

All the staff is very polite and understanding i would recommend this place to anyone . Very clean building

This has been the best storage experience I’ve had. Jackie was extremely helpful getting the unit and access set up for my business, and the facilities are excellent. Plenty of large carts, automatic doors, good lighting, and easy open storage doors. Gate remains closed (unlike some competitors’) and access is easy. Can’t imagine anything they could do better.

WOW! Jackie is so nice and helpful, thanks for the Unit.

I had such a great, hassle-free, streamlined experience today! I upgraded from a smaller unit to a larger one without any issue.The staff at the Draper Drive facility is absolutely the best!

Responsive front desk attendants, always clean, and I feel safe at the unit.

Tanya is such a sweetie! She is the property manager on the site and efficiently got us the space, clearly explained everything, and warmly welcomed us.

very clean, the manager and the guy she was training had given me great customer service, answered all my questions.

5 stars service. Jackie did a great job helping with the unit.

Good services

Gracias carrie para ayudarme mi con mi storage aka en fairfax yo perdie mi information gracias amiga