Lisa was fabulous in helping me with my storage needs. In this day and age of zero customer service my experience with her was stellar!
Excelente servicios que recibí de la chica Rossy, muy amable y con buen servicio al cliente, encantado.
I needed a quick storage for a short term while I was moving, the online signup was super easy, accurate and quick. I never used a storage unit before and the employees were very helpful, even during the move out. Will definitely use again!
Lisa help me so much today with getting a storage space at a good price. Thank you, Lisa!
I am so grateful for Lisa's help with my experience in renting a storage space from you guys. She was able to help me out on very short notice and I will be forever grateful for that. Thanks you guys for the people that you have working for you!
Lisa is wonderful with helping me with all of my move in needs while moving into my unit
Lisa is awesome, 10/10 facility and service.
Lisa is awesome! Very helpful and truly the best.
Lisa is the best. She is really nice! She is really committed with her job and she makes sure you have everything that you need when you are in the storage. Everything is really clean and well maintained!
The property managers were so helpful and kind. It’s also the cleanest storage place I’ve ever used. They’ll do everything they can to work with you.
Pay online and avoid the hassle
Lisa is great!!!! Very good customer service
Bill was great and helpful and everything went smoothly
Lisa was AMAZING!!!!! She was so kind and sweet and took a lot of time to help me out in a tough spot. She took such great care of me and my family! Couldn’t recommend more!
Great location rent increases when ever they want! but the biggest reason for the 5 stars is Lisa she is the best thing that ever happened to public storage! She deserves a raise she goes above and beyond! Unlike Bonnie who was rude and had an attitude problem and I know she pulled my $1600 mattresss out of my unit and put a tear in it! But Lisa wow amazing customer service public storage you hit gold with her! ❤️
Lisa is beyond approachable and her customer service is the standard for any business who wants to succeed.
Easy to use and a clean and safe facility
Lisa was great helped with all my needs and got me in to a Unit that fit my budget thank you for having a employee that works for the customer she is one you don't see to often
Rented there before and I came back I must like them
Lisa is wonderful, very accommodating and friendly.
Lisa is the best, customer service skills are awesome. She goes above and beyond, she deserves a raise. Thanks , Lisa
I received the best customer service at this location the employee lisa went above and beyond for me she answered all 20 of my questions and even was great about the interruptions from my autistic son .. she is absolutely amazing i will be back when im ready to move just because of her..
I had a rental there this year and it was wonderful. The person I worked with Lisa Banks was awesome and so helpful. I would hire her in a heartbeat ☺️
Lisa has done it again. Public Storage tried raising my rent much too soon and Lisa jumped right into action for me. I cannot express my gratitude enough. Thank you Lisa!
Crystal was nice and very helpful. I would give her 5 stars. But I found some things that have been bothering me about this place.
1. I wish they provide garbage cans in the buildings.
2. The elevator doors need to have door stoppers. The door keep closing on me while I was trying to move my stuff out of the elevator. The door closed on my picture frame and broke it.
3. The cleanliness is not impressive.
Lisa is a completely awesome property manager. So helpful in every possible way!!!
I have gotten my rent raised up from 220, a month for a 10x25 to 346.00 a month in less than 9 months ! But if you look at their prices to rent the same unit ,they still rent them for 220 a month . very deceptive business practices . Save your self a lot of money and give your business to an honest storage facility.
Caroline was so amazing. She went above and beyond for me. Then stayed and had a great conversation with me Highly recommend. Thanks so much.
Caroline helped me get through the entire process quickly.
Online reservation experience was not so great. However the office staff made up for what the online service was lacking. Anthony went above and beyond by providing exceptional customer service.
Amazing property, very clean, and the lady working was so friendly and helpful. I couldn't ask for a better experience. Thank you pu lic storage
Lisa is amazing and goes out of her way to make sure we have everything we need. The facility is completely remodeled and secure.
Lisa was awesome. I went in there the other day to look at a couple of the medium size storage units and she showed me a couple, we walked all over the place. She Took the time to show me the different ones, sat down with me and explained how it worked. How much I'd pay and told me about the place . She really went out of her way with me and and explain to me things in a way that I can understand them, where other people have not taken that kind of time with me. That really means a lot to me. I believe that Lisa is a great asset to your company and a very nice, caring wonderful person. If finances allowed I would have rented a unit through her. I would highly recommend this place and if you stop in please ask for Lisa, Lisa will do you right every time. Once again thank you Lisa taking the time to help me out
Caroline most patient customer service woman! She’s so patient, and helped us through it all, even when we frequently changed our minds back and forth. She’s a born customer service!
Lisa, Ty, and Spencer put in a huge effort to make things right when a little mistake was made that forced me out of my unit. I greatly appreciated it when they made it easy to understand by printing out the paperwork to show where credit was applied and when the next payment is due. Keep doing what you’re doing!
I went this location and inquired about a couple of units and had Lisa help me out. She was so nice and professional and knowledgeable, and very busy but still had time for everyone with a smile under I'm sure stressful situations. Thank you Lisa!
I went in to check out a unit and Lisa was the best so friendly and very helpful, if you are looking for a storage unit I would go here. Thank you
Caroline was a sweet heart heart and very helpful.
Lisa and Tai, are the best! Lisa has always been up on keeping the place clean and safe! I've came to her with concerns and she handles them right away! She's always been so respectful and sweet! I've just recently met Tai, they're really nice and kind, very respectful as well! I've been using this storage for about 6-7 months now and will continue to until I don't need it! Definitely will be recommending to anyone who asks! And Definitely will be coming back to this one especially, I love the people here!
My family have used public storage for many years. We especially like the one on 3900 south And 15 something east. Lisa and Tai have always been so kind and helpful. We will always continue to use them as needed. I used to have 2 units and my daughter is currently using them. So I am sending kudos to them.
The manager Lisa is amazing and has helped with all questions ive had. Tai also has been very sweet in all interactions I've had! The location is always upkept and a friendly environment. I would say out of all the public storage locations this location has been the best to use!
Sooo much props to the management and employees at this location!
I learned they just got rid of Bonny. She was the only reason we stayed at this place for 4 years. They got rid of the best worker they had that knew how to accurately communicate with customers. BRING HER BACK
Bonny was AMAZING! She was willing to take the time and show me multiple units so I could compare sizing/pricing! This public storage location is always so clean!
Bonny is great to work with when servicing this location!
Love the management here I’ve been here at this location for 5 years have had only one issue and it was handled promptly
Bonny was super friendly and knowledgeable. I was helping a friend move and she went out and found us a cart to use to make our move easier and showed us how to operate the lift.
When in a pinch, they came thru for my daughter...
Bonny did an awesome job helping with our unit and questions. Thanks again!
Bonny was awesome great personality very helpful had a great atmosphere there absolutely friendly will recommend friends to use here if ever needed
I’m giving a 5 star review for the lady in the office Lisa. She is amazingly helpful and incredibly customer service oriented. I would follow her to any location or service she worked in. Love Lisa Lady!!!!
Lisa was very helpful, honest and kind. She showed me the unit and answered my questions. Thank you.
Lisa was above and beyond best thing about being there amazing conversation and when other made it a Lil to deal with she went put of her way all around great experience
Bonnie is the BEST EVER!!!! She is so awesome, I love her personality. She goes above and beyond her normal job requirements. Super friendly. Makes me want to purchase a storage unit just to come visit with her!!
Bonny is amazing! It has always been a pleasure to be able to have someone to speak to rather than a call center or computer. I'm glad that when I have questions I'm able to speak to someone who is as friendly and as knowledgeable as she is.
Thank Bonny Thank you Publix Storage for having her there!!!
Struggled with Public Storage for a few months with no resolution... visited Bonny and she took care of my issue quickly. Thanks Bonny
Lisa was amazing to work with! I went in to inquire about a storage unit and Lisa was very helpful and kind. She went out of her way to show us different units and walked us through all of our options. Public Storage has a great mobile app that allows you to access the secure area from your phone. Highly recommend renting here!
LISA IS THE MOST AWESOME EMPLOYEE!!! SHE IS SO UNDERSTANDING AND PERSONABLE!! IF LISA WASNT THERE I WOULDNT BE RENTING FROM THEM! SHE IS WHY IAM THERE!!
Lisa is the most helpful. She answered all my questions and took the extra time to explain so I understood. This is the type of manager that you NEED! Terrific energy. Thank you Lisa! You are the best.
Bonnie was AMAZING! I was struggling to figure out switching to a bigger unit. She took her time and helped with figuring out what I needed and switched me with absolute ease. SO thankful for her!!
My 10x10 unit has had three price increases since 3/2022. $50, $30, and now $59. This is my first time renting a storage unit, so perhaps the constant rent increases are normal🤷♀️ normal or not, it’s lame and I’m done renting from here.
Bonny is the greatest!!!
Her personality is fantastic!!!
Don't ever let her go!!!
She has helped me so much.
Lisa was kind and helped me with my access code..and the app.was difficult... Ive dealt with her before and she helped me another difficult situation...
So im taking time to write this, because i think shes an outstanding employee..
Lisa and Bonny have been nothing but help. Great service 😂
The staff were very competent, knowledgeable, and also polite.
Bonny was really professional and helpful. Probably would not have done the rental without her. Because we were looking at other places.
Associates were helpful, understanding, and helped me to find the best deal possible
The woman in the office today was amazing. I had so many issues trying to get the website to confirm my reservation so I just went in. She walked me through everything and got me all set up for my move in tomorrow. She was very helpful.
The access is not that great for big trucks
Bonny is Incredible! She works soooo hard! And is always willing to take time out to give personal attention. Do not loose her….please!!!
Bonny is awesome! Came with a friend to move in and she went out of her way to find us a cart to use to make move in easier!
Bonny is seriously the best! Always smiling and so friendly. Highly recommended!!
Lisa made being here way more bearable. The other lady gave us more of an attitude every time. We had no idea we had to leave before they're closing time exactly and was disrespectful about the whole thing. Lisa made light of it all and made it a much better experience!
Quick and easy professional very nice to work with would highly recommend
Lisa was extremely helpful!!
Lisa from Self Storage in Holladay was willing to work with me and go the extra mile to get me taken care of! I appreciated all of her help she was kind, fast worker, flexible with my circumstances and helped me with everything I needed!
Lisa was super kind and helpful, made the moving experience much easier
Easy, quick service by a kind, professional staff got me moved in and on my way in minutes. This is the place for efficient service, secure storage, and an app with all the answers. Highly recommend!
Lisa and Bonny are awesome always willing to help and so friendly I love them I keep coming back
I went in to check out a storage and Lisa and Bonny were a big help with everything I would recommend this location to anyone
Bonny and Lisa are wonderful!!! Best storage ever.
Bonnie makes it so I'll never leave. She's respectful, helps understand everything you need to know. And her customer service skills are beyond par!
Thank you Bonnie, for making my time with Public Storage pleasant.
Dropped by this afternoon to pay rent, and Bonnie was in the office. I was behind a month with everything, and knew the price would be high. She helped me work through it all and even saved me about $150. She has the patience of a saint!
All caught up now and it feels great. Thank you Bonnie!
I love Bonny she completely understands my situation when I can’t pay my rent at the same time as my apt rent.
First time renting a storage unit. Ran into a problem but it was quickly resolved. Great customer service.
Incredible staff! Very helpful on getting us a larger unit the same day since we underestimated the storage size we needed. Thank you Public Storage team!
Just wanted to put in here that I chose this storage place over another cheaper one because Lisa the was very very cool and helpful and way friendlier than the other place so I chose this one. Thx Lisa 😁
Good prices nice staff. Small units and understaffed.
This storage facility is simply the best people are great always helpful always polite and respectable and they're incredibly honest I love them
Great staff, she always keeps the property clean.
Just as a fair warning to everyone, these trailers are not meant to be lived in. To me, this is a palace befit for a king! but the rules are the rules! Might as well go kick rocks.
Had a great time at front desk, awesome autmosphere.
I would like to thank the man who helped my grandma over the weekend. She has a hard time opening her door and he came up and opened her door. Then she needed a box moved to get to her Christmas stuff and he moved it for her then went and got a cart for her and even moved it to her car for her. Thank you so much for treating my grandma like this she wanted me to make sure I told your boss. I'm so sorry but she forgot your name. She will be a customer for life after being treated like this. Oh she also wanted me to say he helped her put a couple of heavy boxes into her car for her. She says you are the definition of a gentleman. Thank you so much from her and all of her family for helping her trying to get Christmas set up early as a surprise for everyone.
Update: Bonnie called me back very quickly and we set up a time for me to come get my lock off to replace the locking mechanism. I went right after work and she was ready to replace the piece. Took 5 mins and the job was completed. Thank you so much Bonnie for being so helpful, you made it good. So I'm changing from 1 star to 5 star!
Someone tried to break into my storage unit about 6 months ago and they bent the locking handle trying to pry it open. Public storage manager told me that we could set up an appointment to replace the locking mechanism on the unit I'm renting. I've been calling almost daily and my gf has tried to get ahold of somebody to replace the locking mechanism for the last 6 months and have not received any response back from anybody at public storage. I'm thinking about moving my property to a different storage company. They raised the price on me months ago and I still have not received a working locking mechanism on my storage unit. Im dissatisfied with public storage on 3900 s 1545 e for sure.
Bonnie is so friendly and helpful.
Bonnie was amazing… best service ever!
It's terrible I've had the worst experience dealing with the people at this storage , I fell behind and lost everything I owned it was overall bad and just keeps getting worse 👎
Terrible experience! There were people living in the units. There was something put in front of the sensor of the gate so it would stay open. This allowed the questionable people to go in and out without the gate locking out at 9pm. I reported it, but was then downplayed by the manager. I also called corporate and was told that the regional manager would call me back, never heard another word. I was worried about my stuff, I saw some questionable things going on there. I emptied the unit because I no longer felt that my belongings were safe there. Everything I was told didn't happen there was happening there.
Great people to deal with
Bonnie is the greatest.She gave my car a jump when it was dead and helped me out greatly when I was on crutches after surgery. I have enjoyed my years here and will stay many more.
So I give one star only do To the fact The communication is much to be desired. Not only did I spend a $118 to move in to my units but I paid my 1st month's rent of $80 just to find out that when I moved out 7 days later I got no return whatsoever however. I ended up paying $200 for 35 days of storage yet was informed I would have a refund but got nothing! The facility Is great an apparently if you have mo ey to blow its even better. Be sure to check the fine print.....
I showed up before the closing time to pay for the unit cash I was unable to so I sought a new unit from a different provider
I highly recommend this facility, particularly bc it’s clean, orderly, and well managed. I’ve been renting here for a couple of years & I would not go anywhere else. I convinced two of my siblings & a friend to use this facility too.
Bonny, the manager, is phenomenal. Not only is she professional & helpful, but she’s kind to everyone (even if they’ve treated her like trash & deserve her unrelenting wrath). She cares about people & will treat you like a friend. She even remembers my family members’ names & asks about them, even when she’s only met them once. She is always dependable, returns calls, and takes care of all issues that arise. She is fair, and determined to offer her best. Customer service? Nah. Customer astonishment!
Last weekend, I flew into SLC & I mistakenly forgot my keys to my unit, so I had them mailed overnight to the facility. She knew I only had a few days in town & she knew how important it was for me to get the keys. She’s the only manager on duty & when the post man came, she was in the back, cleaning the facility. But she saw him from a distance. She knew he couldn’t deliver the package w/o her signature, so she ran & chased him down as he was leaving. She immediately called me & let me know my keys had arrived. I’m very grateful for her exemplary service & kindness. She goes above and beyond. She truly cares about her tenants, her facility, and her company. She deserves a big raise & much more praise than I can offer here.
Five Stars for this Public Storage facility, and especially for Bonny!
Bonny is fantastic 10/10 would recommend!!!
Bonny was so helpful! We looked at a number of units and she explained everything well. She did all of this all while still doing other tasks effectively. She knows what she’s doing here.
Worked with her multiple times and will always have us return!
I’ve had many storage units before and this one is the best because of Bonny! She really cares for her customers and goes out of her to ensure problems are resolved
This is hands down the best storage facility I've ever been associated with and there has been quite a few throughout life in various states. Not only is it secure but the biggest and best part of everything is Bonnie. Without speaking to her kindness and all around great attitude there is also the way that keeps the establishment so clean. Unfortunately there are people who think that the storage facility is also a place they can discard their unwanted or broken items and it happens all to often. Bonnie seems to always be picking up after these people who are so disrespectful and entitled. Not only does she do so to keep a clean and safe environment but she does so with the same great attitude that she always has which is super rare. She by far goes above and beyond with regards to all aspects of her job in which I'd assume some of those things are not her job. Thanks for all you do Bonnie
All I can say is "Bonnie". She makes it a pleasure to have been using Public Storage for the 2 plus yrs I've needed them. Great place to do business.
We’ve been with Public Storage for about two years now and just like everything in the world, of course it has its flaws. Throughout the past couple years our items in storage have been kept safe and secure, and I haven’t had to worry about having any issues with our unit. The staff is amazing and we really appreciate the manager Bonnie for her professionalism and her flawless attitude in making sure we’re kept happy. We moved from another location and our experience here has been 10x better! Thanks Bonnie!
I had a unit here for two years. I lived next door and it was convenient to be so close. Any questions or concerns that I had were handled by management promptly and I would recommend others to store here! Bonny was very kind and always was so quick to respond! She even helped me on multiple occasions after hours or on her days off!
Good Storage facility. Javin was very professional and helpful when i came in to help my mother find a storage unit close to her at a good price.
Javin was very helpful and patient when my grandma was looking for a unit, he made sure to answer any questions she had even if she asked them multiple times and he never got frustrated. Amazing services!
Javin was very helpful and kind. I appreciated the time he gave me.
This place is garbage, gate always open, random people hang out to see what they can get from your unit. Office is almost always empty. Never go here
Though I don’t have real opinions about the storage facility itself, this place is made via the interactions you have with Bonnie. She offers consistent above-and-beyond customer service. She’s always genuinely friendly and enthusiastic to lend a helping hand. She helped troubleshoot with me when I was having a tough time liquidating everything from my unit in hopes of fitting it all in my car. She’s always extremely pleasant and you can tell she cares about her job. She wants to ensure that you’re taken care of and that your needs are met. Management should take note.
My parents have kept a bunch of storage here for the past year. The experience hasn't been negative by any means. Like any old storage place, they take a lot of security measures, but I have no doubt someone could bypass them if they REALLY wanted to. The units themselves are very nice and, being internal units, keep your stuff well-protected from the elements.
Bonnie is the manager at my storage unit. She has gone above and beyond helping with all aspects of my storage unit for the last four years. She always remembers me and is very personable and professional. Thank you!
Fast, Friendly, and accommodating!
Upon arriving I was greeted with a very welcoming and friendly smile. Bonny was extremely helpful with answering any questions I had. The property looked very well maintained. If anyone is looking for self-storage options, I highly recommend seeing Bonny at this location.