Bryan was great. Nice facility
Autumn was so nice and patient with me and I got exactly what I needed at a perfect rate! Highly recommend and thank you Public Storage!
Autumn was helpful, friendly, and had excellent information about the facility.
Great customer service!
Awesome took care of me!!!!
Property is in excellent condition, easy to get in and out of the unit, always plenty of dollies available, move in and move out process was super easy! Would definitely recommend for short or long term storage!
Bryan was super helpful, fast and friendly! While our toddlers ran around like crazy, he had patience to walk us through the process! Thanks again, Bryan!
Melissa public storage is the nicest and cleanest storage around. Also Bryan is amazing! Very helpful in a stressful time crunch!
Great customer service, great facility have no issues with security even.
Brian and Autumn were fantastic! Made my move in easy! They went above and beyond by calling their coworkers who were off to get the answers I needed.
Autumn is very helpful. The rates this location are the cheapest I could find. 12 dollars a month for 5x5.
Bryan was very helpful when I forgot my passcode! The property is very well maintained and pristine. Very happy with the choice to secure my belongings at this location!
Bryan is always friendly and walks the property often. Very clean storage facility.
Autumn was a pleasure in helping to rent a unit. Very friendly and knowledgeable.
A+++
Rented a unit here this morning, and Bryan was working at the front desk. This is my 2nd time renting here, and Bryan was very helpful. In fact everyone that has helped me when I’ve needed anything or called with any questions has always been very nice and extremely helpful. Highly recommend this location if you need storage.
Clean, cool, easy access.
Bryan and Autumn did a great job showing me around!!!
Bryan was super friendly and helpful when I moved into my unit. I was initially unable to get through the gates due to an app issue but he was able to help me get that sorted. The trick on how best to access the elevators was incredibly helpful as well! The facility itself is very clean and well maintained.
Really impressed with this storage facility…from the app that can be used to unlock access gates/doors/elevators, to the motion sensing lights in the storage unit areas, to the carts provided for moving your items, to the pricing. Well thought out and designed. Definitely would recommend to friends and family.
Autumn was very helpful and enjoyable to work with while helping us get our storage unit. We appreciate you very much!
Autumn was awesome. The team at this facility have been super stars in helping us with our rental needs
Nice quiet location. Storage was clean and well lit... the 2 managers are the best.
Excellent front counter service. Very friendly. 10/10 would use this place again
The cubes are clean, secure, and climate controlled. The office staff is VERY helpful.
BUT they have to be helpful. I have to delete/reload the App about every week or so to get it to function.
If I rent another cube, NONE of my codes will work until the onsite staff turns them “off and back on”. Sometimes twice.
Getting ahold of the office staff is quick and helpful. Getting ahold of Public Storage corporate is difficult, frustrating, and rarely results in a resolution.
Bryan was an incredible help upon our arrival! The facility was clean, has carts for ease of use, and was a perfect fit! We are so grateful we chose this location! Thank you Bryan for going above and beyond!
Bryan is awesome. I was at the Prosper Cook Lane storage and he was very helpful although he was just filling in at another location.
He is very personable and made my move in less stressful.
This past weekend we moved into our unit at Public Storage. The unit was so clean and it was easy to complete the paperwork! We stopped by the location today and spoke to Bryan, who was so helpful, kind and patient with me, and other customers too. He answered our questions with great knowledge! We really like this facility and its staff! Thank you, Bryan for a great experience.
Awesome experience! Greatly appreciate the service!!
Autumn made our experience very easy. She was very helpful when we needed to change storage rooms and guided us to where are new room will be. Friendly and knowledgeable of the business. Highly recommend.
My wife and I just finished moving in our things into our unit. We got a 10x5. The unit was clean and nice. We peeked into the bathrooms on the first floor and they looked clean. The gate and entrances work well with the app. The facility is a good temperature. However it was Autumn that sold us on this facility. As soon as we walked in and said we were looking for a unit she wasted no time. She showed us what our unit would look like and was transparent about all the pricing and terms and conditions. As someone who once worked in sales and hated talking about terms and conditions, it shows how good a company is when the employees are eager to do so. She helped with the layout of the facility and property.
Bryan was amazing to work with! He set me up in two units with speed and accuracy and I was immediately able to start moving things into the units. The facility is new and the units are clean!
AUTUMN WAS AWESOME . THANK YOU SO MUCH had so much knowledge and was very help full 😇😇
Bryan and Autumn were extremely helpful couldnt get my lock to go in and they came and helped
Autumn provided great service and help!
Autumn was great to deal with and made the entire process easy and simple. Thank you so much
Brian and Autumn were and are, so very helpful. Their units are spotless. I highly recommend them.
Bryan came around to check on me and my brother and was courteous and helpful. Did not expect to have genuinely nice service. Bryan answered all our questions and made our exit nice and easy! The facility is also very nice, new and clean. Felt very safe too.
Autumn is awesome, she made the process of getting a storage unit super easy!
Autumn was extremely nice and personable and got my reservation handled quickly and smoothly.
The key pads are odd that they are on the outside of the elevator instead of inside.
Autumn was super helpful and quick. Very sweet person
Great experience, friendly and helpful!
Bryan was such a wonderful soul to work with today! Took the time to walk me through the units I had in mind and made the process so easy once signing up. Very professional and outgoing. He’s your go to man when you need anything done.
Bryan was the most gracious facility manager. Site is completely easily accessible and extremely clean. Thanks Bryan for taking the time for the walk through…highly recommended!
This is the first time my family and I have visit this location. The person I worked with his name is Bryan. I must say this is the go to location for your storage needs. He explains the process in full detail and he provided excellent customer service, very professional while I was reserving my storage unit. I would highly recommend this location to anyone!!!
Brian was really helpful with our storage needs. Initially only bought one storage unit but wound up needing a second unit for all our stuff and he and his team assisted us in getting that taken care of. Really a lifesaver. Thank you.
We recently rented two storage units from this location. Brian, the site manager helped us with the first one and Autumn helped us with the second one. They both were excellent and very helpful. We very much appreciated their assistance.
We had just moved from Tennessee to Texas and as you can imagine, it was very stressful. They made our move stress-free and gave us some peace about the move. Thank you Brian and Autumn.
Bryan made it extremely easy and a smooth move in process For me and my best friend, moving out of our house and needing storage units next to eachother!!! He was extremely nice! Thank you Bryan!
This public storage had the best rates in all of DFW. Bryan was extremely helpful during this process. He helped my roommate and I find storages close to each others and made the whole process fun and easy! Bryan is an asset to this property for sure. Thanks Bryan!!
Bryan was very helpful and a very nice guy.
Bryan and Madison were really great and making it at ease to use the facility it was so helpful I recommend this to anybody
Great service! Bryan made it quick and easy to move in
Brian was Great at helping us out with our unit
Very secure and clean space! Pricing was great too. The manager Bryan helped me with something on my account and was very kind and helpful!!!
I want to give a shout out to Bryan @ the Melissa facility. Helped me when I couldn’t figure out how to open my unit. And made sure I was good with it before he left to help someone else. Great employee!
BrYan was
Very helpful and informative and had a great personality. Enjoyable experience.
Great experience! Bryan was very helpful!
The management here was very responsive and took great care of us! Great facility to use! Super clean!!
Great customer service. Very friendly and answer all my questions. I highly recommend it. Bryan is awesome!!
I received great and friendly customer service from sales rep Brandi. She was very helpful in assisting me with finding a storage unit to fit my storage needs.
I booked my storage through Bryan and he was wonderful helped me with everything I needed thank you so much
Brian made this so much easier! He was so helpful and he was glad to answer all my questions that no one else would help me with. I went through 5 other people from other locations today and I was so frustrated all day until I spoke with Brian. He was very quick to help and he still reached out to me after his shift was over! Choose this location because this guy is very knowledgeable with great respect!!
Have great service and the employees are always nice!
Such friendly staff and clean units. Brandi is absolutely amazing and so welcoming. She went above and beyond to find a unit for me that can be easily accessed from the elevators.
Bryan was extremely professional and helpful setting up my storage shed and account. Facility is brand new and has some better improved design elements over that I've seen in older public storage facilities. Very happy customer. Definitely recommend!
I checked this place out as it is new and opened recently. Brandi was very friendly and helpful with getting me set up with a unit. The lease price was the best I found in the area.
brandi helped me get into my storage unit and she was so sweet and personable!
Bryan was a joy to work with! He gave us good advice and what he said worked. Public Storage in Melissa is convenient and easy to
access. Thank you Bryan! You are great with customer service!
Bryan was our friendly and helpful “go-to” guy. Thanks so much to him and the nice, clean storage units. I appreciate his quick service to get us set up and running. Thanks again, JA Smith Melissa, Tx
Great location here in town staff was very helpful and showed me around and where my unit was. Also helped with my return of the provided lock since I already had one. Great system with the access codes for use to the building, elevators, and the gate.
Great prices, clean facility, well lit, secure. What more could you ask for? Brian, was quick and helpful.
I highly recommend Public Storage of Melissa. I’ve been looking for a good storage unit in Melissa for 2 years now. I’ve tried Life Storage and Blue Sky Self Storage and both pale in comparison. The units have sensor lights in them that turn on when you enter your unit. Extremely convenient and just one example of how they put the customer first. The affordable price, ease of access, security and cleanliness are top of the line, but the real game changer is the customer service. Bryan went above and beyond to help me decide on the right size unit for my needs. He was personable yet professional. I didn’t realize the office closed at 6p and showed up at 5:50p on a Saturday. I almost didn’t go inside, because I didn’t want to be “that person”, but I’m so glad I did. Bryan never even mentioned the time. He even stayed 15m after close to help me lock in the unit I wanted.
The facility is super clean and easy to navigate! I rented a unit online at 4:45 before realizing the office closed at 5pm. Turns out I didn’t need anyone here to access the unit but Bryan stayed to make sure we knew exactly where our unit was and that we left with all questions answered. We chose this location because we needed more space due to our current unit at another facility being completely full. We had every intention of keeping our other small unit to save us the hassle of moving out but because of Bryan’s amazing customer service we decided to rent an additional unit here with him. I appreciate a business that has employees willing to go the extra mile to ensure their customers are taken care of! Thanks Bryan!
My husband and I feel great about renting a storage unit at Public Storage in Melissa. The facility is spotless and security is apparent throughout the building. All units are indoor/temperature controlled. Prices are reasonable.
A true standout in customer service was Bryan. He helped us find the best unit for our needs, answered all of our questions, and was polite and courteous. I discussed that safety was a primary concern for me, as a petite woman, so he pointed out the many safety features: cameras everywhere, good lighting, and easy Bluetooth access.
Thanks to Brandi, who was also very professional and courteous! THANK YOU Bryan and Brandi!
We tried to reserve a unit online and did one under my husband's name and one under mine incase one of us couldn't be there when we moved in. Both had my phone number. Brian called to confirm and mentioned that there were two reservations and told me that he friend to call my husband first "because, you know, he's the man". We are now renting a unit elsewhere because I don't appreciate that misogynistic comment. When I told him we would be going to a different storage place he said "why, because they are cheaper"... no! Because we are in 2023 and just because I am female doesn't mean I can't make a storage unit reservation without my husband.... do better and keep your backwards comments to yourself.
I recently used this public storage to store my additional stuff. This is a brand new well equipped storage space. Brandie, manager at this facility is really helpful. Really appreciate her patience to answer all my questions.