Public Storage Self-Storage Units at 732 South Cedar Ridge Drive, Duncanville, TX

Joshua made me very happy and made my move in easier

Liz was very kind and knowledgeable.

NEVER RENT HERE !! Ever since Liz left their hasn’t been anyone in the office.. NO ONE ANSWERS THE PHONES ! NO ONE IS NEVER IN THE OFFICE ! CUSTOMER SERVICE IS TRASH !!

Wish I had a good review to leave….I reserved a unit online on Sunday. Received a text stating the unit was ready. Arrive at the storage, couldn't get code to work or app to work for 45 mins to let me in gate. Then once the gate opened, the storage I was assigned was locked, and there was a trailer blocking it. Needless to say, I called the property multiple times, I called customer service, I knocked on the office door…no response received. I seen a Unit 2 doors down from the one I was assigned and I put my stuff in there. There was a temp lock on it, keys and brochure inside. On Monday, I called the property multiple times and left 2 messages to let them know what unit I was actually in. I even drove up there twice, nobody was there. I called customer service, they supposedly sent a message to the property. Here we are Tuesday, and still no answer or a call back. Needless to say, the communication is the absolute worst. Not even a call to see how my move went into the storage, nothing. Now I guess I’m supposed to keep calling and stopping by and hope that 1 day someone will be there or call me back…

We were assisted accordingly by Debra, she was very kind and helpful, 10/10 service.

Liz was very helpful and quick to assist me when I needed to get my lock replaced. I had called previously and she even remembered the phone call. She is very pleasant and enjoyed the interaction with her. Very professional and friendly.

Great help thanks Liz

Love the assisted need more stars Ms Liz

Liz was extremely helpful, patient and made sure I had everything I needed before I left!!

Ms. Elizabeth is absolutely a Godsend! She is very kind, caring, and courteous. It is always a pleasure to speak with her.

Miss Liz is very helpful and I recommend every body to get out here at the public storage better then other storage I had before

Ms. Liz Was a great help. She assisted with some overcharges I received and went above and beyond to rectify the situation. She offered options and made me aware of policy changes.

LIZ!!!!! she has made this move-in to the storage seemlessly possible. She has taken care of things that seem out of her control. She met me at the gate and assisted me with the process. She is amazing!!!!!

professional & informative. She made this process a breeze. Great experience & I’d be glad to refer friends & family!! You are the best MS liz!!

Liz was very helpful. Great customer service she will go above and beyond. Thank you so much

Liz was so helpful and kind. I have 2 spaces rented and would recommend this place to anyone who needs a storage unit.

The customer service were so wonderful and and the service was so pleasing just to talk to someone that's polite and friendly.

Ms Elizabeth was wonderful. She made sure to get me in and out. Was very informative as well.

Miss Liz was the greatest she made first experience a great one. Her customer service is top tier I would highly recommend the Duncanville cedar ridge location!

Let me start off by saying, great service is hard to find, especially when you’re in a bind and trying to find help and need great customer service to settle your mind and thoughts, and I got just that from Ms. Elizabeth or Ms. Liz at public storage in Duncanville, Tex. When I pulled into the parking lot, Ms. Liz immediately greeted me and asked me what my situation was so that I can make sure I got a big enough unit, and she walked and showed me the unit, and guaranteed it would be big enough and that my movers would have enough room. She was so kind and courteous and even offered so encouraging words to settle my mind on moving. If you’re moving and want super friendly service and looking for affordable rates, go to public storage in Duncanville, Tex ask for Ms Liz and let her help you find a good unit. Thank you Ms. Liz!

My experience at this location was nothing but exceptional and wonderful Elizabeth went above and beyond our expectations to give us what we were looking for and the customer service definitely reached our expectations I’m glad I chose this location and was helped by the wonderful Elizabeth

Elizabeth was incredibly helpful when I need to transfer to a larger unit. Great service!!!

Liz was very helpful. She is very friendly and she explained things clearly so that there were me mix ups. She is awesome.

The new manager Liz was a great help!

I rented a 5 x 15 unit here in August of 2020 for $67. I moved out December 30, 2023, paying $177 for the same unit. On the 30th of December, I made sure the unit was clean (less the huge hole and water damage to the floor). I removed my lock and left the unit door open as instructed. I was still issued a bill for the month of January and received several late notices throughout the month. Despite calls and reassurance from management that it was noted I moved out before the 1st of the month - I continued to received phone calls and email notifications that I owed money. Today, February 27, 2024 - I'm holding a notice from a collection agency. I don't owe Public Storage any money and I now have to fight a collection agency over this. When I moved out, I didn't even cause a fuss about the hole in the unit or the water damage to my property. I simply wanted to be done paying such a ridiculous price for such a small unit. I wouldn't recommend Public Storage to anyone (especially this Duncanville location).

Hours are not correct, I dont know what time they close but I went there today (2/2) at 4p and they were closed.

Stephanie was so professional & informative. She made this process a breeze. Great experience & I’d be glad to refer friends & family!! You are the best Stephanie!!

Yesterday I was having problems getting into my storage. I called the storage place left a voicemail. Stephanie called me back today. I told the problem I was having. She resolved my problem and I was able to get in the storage today. Thank you so much Stephanie I didn’t have any problems today.

Stephanie was very professional she was able to answer all my questions and lifted all doubts I had. Thank you

Stephanie was such a great help and very personable, thank you public storage for hiring a great employee.

Stephanie is Great customer service and awesome at getting things done..

Once again! Ms. Stephanie has saved the day for me. Everytime I come in she is always very helpful to me. Thank you for your services! Happy holidays!

Ms. Stephanie you are the bomb lady! With precision and accuracy of my online reservation you really helped me and I can't wait to meet you 😁😁!!

Stephanie, thank you for your hospitality and all that you do!

Had a great tume and great help from stephanie thanks ps

Stephanie was very professional Ishe help me understand all pretainibf to renting the storage.

OMG, from the start Stephanie was like my sister from another mother and on point. Fast and knowledgeable. Thanks Stephanie 😀

Stephanie and Wesley had great customer service and i highly recommended them especially Stephanie she very nice and knowledgeable

Stephanie and Wesley really helped me with everything I needed!

Stephanie is great! Courteous and professional. Patiently answered all of my questions and provided me with the storage I needed in a fast and efficient manner! Followed up with email and app information. Love the access to the property by app! Makes it a lot easier. THANK YOU STEPHANIE!! You’re awesome!

Stephanie very nice and help me the right information

Joshua great job good worker !

DO NOT USE THIS COMPANY!! I was sold a unit to store a truck, truck didn't fit,( obviously, plus unit was in violation of their own rental agreement) I got locked in, keypad locked when I tried to use it. No number posted for emergencies, alarm system is fake, I called Dallas police bc it was going off,( making a loud sound) they had no alert for the property, so that means it's not connected and the noise is for show. I climbed the fence to get out, paid uber 25$ for waiting. 1month no one called me back on this!! The truck is sticking out, no one called me back. I am in another state, I need to know what is going on with my truck. Finally I get ahold of someone they passed me to their District manager which took another 2 weeks to get ahold of. I came and removed the truck, the property manager takes it upon herself to vacate the unit. I had a truck and trailer loaded with belongings ready for storage only to find out, I no longer have the unit and was charged for the unit as well. The pm didn't talk to me, I didn't say anything about not needing the unit. Now it's been 22 days and I still do not have my refund for what they charged. And still no call back. The District manager is a JOKE! THE CUSTOMER SERVICE is RUDE and can not assist in resolving any of these issues. They say someone will call you back amd no one ever dose. No acknowledgement no resolution no compensation no nothing. Take what they want, do what they want. Now I'm speaking to a lawyer because resolving this with them has been my part time job,not to mention being injured after climbing the fence with barb wire when locked in. This has been a nightmare of an experience in an already stressful time. DO BETTER PUBLIC STORAGE! DO BETTER!

Stephanie help me out a lot….. thanks for taking the time with me

Stephanie was very professional and helpful and answered all of my questions. She nice and polite and dressed very well.

Thank you so much Stephany at store 732 for assisting me with my storage today. I greatly my appreciate you dealing with me even though I was a little upset. You really brighten my day. Thanks for your customer service. Great Job!

Stephanie was awesome. Quick and easy process with her. She has a great attitude, warm and welcoming and just all around great. Thank you Stephanie from Cedar Ridge

Did really help

Stephanie had GOOD CUSTOMER SERVICE

THIS PLACE IS A JOKE! I had my reservation made two days prior to moving. I called this location for two days and couldn't get a hold of anyone in the office. Came the day of the move, I drove 20 miles just to find the office closed an hour before. I called them the next morning, and the lady on the phone MADE SURE she was going to be in the office "because she had a ton of things to do". She asked me what time I was coming and confirmed she would be there. Once again I drove to the location just to find it closed. I was even there 10 minutes earlier just to make sure someone would be there. I banged on the door, called them, waited around and there was nobody to help! This has been a huge waste of my time and money. Save yourself the headache this place isn't worth it!

Stephanie was wonderful and Heaven sent I was having trouble with my e rental and she was very nice informative and ver patient

Stephanie took great care of me. Thank you for your patience and great customer service

Stephanie was great help even though I had to come into another location to complete my rental Thanks love

Stephanie was great help to me with founding my unit I rented on line

Clean and secure. A bit pricey though.

Stephanie was a Wonderful Person and was very helpful to me and my family in finding the right unit & Pricing! 10/10 Recommend!!!

Stephanie was very helpful and friendly great customer service

Stephanie gave very great service

Stephanie was amazing I had a problem with my door and she provided me with excellent service!

Very Friendly, and Awsome Spirit and fast working.. Greatly appreciate the time and patience

Thank you Stephanie, for assisting me in getting my storage unit, and even making the different size suggestions. I definitely appreciate your assistance today!

OMG!!! The Customer Service I received from Ms. Stephanie (@Cedar Ridge location)was Phenomenal! Her attentiveness and experience really outshines. Thank you, Ms. Stephanie for assisting me with such care. Ms. Owens.

Stephanie did great job helping me with me getting my storage unit

Couldn't have been easier, thanks to outstanding help from Stephanie, made an online reservation (accidentally made multiple reservations, oops) she got everything with our reservation/promotion squared away, personally showed us around the property, answered all questions and had us in and out the door quickly with exactly the size unit we needed. 5 STAR customer service ⭐⭐⭐⭐⭐

Terrible, no one EVER answers the phone when you call, it’s annoying, and also there’s no one there when I go, there door is always locked

Jayla and stormi was very helpful thanks alot

My experience was great. I spoke with Carlie to make my reservation and she was very knowledgeable of the measurements and cost of the different size storages. When I went to pay the two representatives we're kind and informative. I would recommend to others.

Jill and Yulette helped me with my move.. thanks

Yulette, great customer service is helpful and efficient

Wulette was the best! When over and beyond to help me access my belonging! Thanks again love you rock!

Yulette did a great service with my rental , keep up the good work

Yulette did a great job my reservation and rental

Yulette did a great with rental

I have been on auto payment for a year and never missed a payment. Went to my storage unit and could not get in. It stated I did not have access. I went to the office and they showed I had access and instructed me to enter in my code this time and to delete the app and reinstall. I did that and it still did not work. Stephanie was working that day and we ran into a lot of problems with my gate code but she was super helpful with trying to fix the situation and even gave me a temporary code making sure it worked while I was there and when she left for the day. Because it took me a long time to gain access I was not able to make it back in time to finish moving my stuff into the storage unit. I had to keep the u hall truck the next day and pay an additional crew to unload it. I have never had these kind of problems with Public storage and I pay on time with no problem. I'm still waiting to hear from someone because I was very unhappy with having to pay additional money when these issues were do to the system. I called customer services they transferred me all over the world. That's why I was so appreciative of Stephanie. She tried her best to insure I did not run into any problems and she even gave me her personal cell incase my temporary gate code did not work. I appreciate people like that, especially on the day I was having.

Kayla and Stephanie has great customers service. Made everything so easy for me thank you guys !

Stephanie was so friendly! She answered all of my questions and I moved in for about $50! Glad I swung by!

Stephanie and Jayla were awesome! They communicated very well and got me in my unit fast. They were knowledgeable and friendly. I will be back just because of them.

Yulette was so great! Very informative and patient. I truly appreciate individuals like herself. Thank you we look forward seeing you more!

Yulette did great a with all services

Yulette was very helpful with my rental

Yulette did a great job with my rental information, keep up good work

Stormy is a good person she worked with me

Yulette did a great job with my rental 👏

Yulette did a great job with my rental

Yulette did good job with my rental

Huge facility with a large selection of storage options.

OMG …. I have to say that Ms. Stormy is the absolute best!!! Always professional and will go over and beyond to find a resolution!!! Thank you, Ms. Stormy!!!

Yulette has a great job with my rental

They are the friendliest and most helpful. Never rude. I have had no issues at this unit. Its in a safe area. I have been in late evenings and never felt uncomfortable going alone. The unit area has always been clean. Yulette is AWESOME!

Yulette did a had great customer service experience

Stormi was very helpful.

Yulette did a great job helping me get a new unit!

Stormi is great service i just pay my bill here

Yullette gave great service just moved in.

Stephanie was very nice and helpful, great customer service! Storage facility is also clean with good pricing!

Store Mgr Stormy was Professional Has some issues in the past the district manager made a great impression on me Thanks

Worst. Place. Ever!...1 star because zero wasn't an option. I had a reservation for 2/16/23. I tried to go to the location on 2/17/23 but access code didn't work. No one answered the door. Came hime togent hat with an agent who rest the code. Still didn't work. Had to piggy back to get in and could find the u it. Would have gotten stuck in the facility if someone was already in there for me to piggyback out of. Was able to cancel reservation but Stormi left a VM that said they don't offer prorated refunds on cancelled reservation. Ma'am I never moved in it!

Trying to create or log in Online is horrible and when you call customer service you get hung up on

I am disappointed in the staff for not letting me know that this place had so many problems with vandalism. Also, they said the gate was getting repaired and it didn't work the whole time I was there. Then yesterday I found my commercial pickup truck with shattered glass vandalized. Hopefully this doesn't happen to you. Best wishes!

Stormi was great and the place was well cleaned

I'm leaving this review in great disappointment because the lack of accountability and concern in regards of people who pay to store their assets without having to pay extra for vandalism, tampering and theft. This would be a non-issue as I stated earlier if there was some accountability My commercial work vehicle was not only vandalized once but twice in the same week in which the second time they attempted to just steal the entire truck. I have been trying to get in contact with the administration to resolve the issue, but they are not cooperative and I am absolutely sure that they are perfectly aware of the vandalism that has taken place on their premises. It was not only my vehicle, but it was multiple vehicle that were vandalized. When the police arrived to do a small investigation he informed me that there has been vandalism on the rise in that particular storage. He was particularly suprised that there were no visible cameras on site. You would think common courtesy from the company would be to inform paying customers of this recent activity,but a thing such as common courtesy does not exist these days. I am providing photo evidence to substantiate my claim. 🛑it only let me attach 2 pictures, but I have MANY more evidence of my claim. Not just of my vehicle, but of others that were vandalized as well. PLEASE LOOK AT THE PICTURES, AND FIND ANOTHER PLACE TO STORAGE YOUR VERY IMPORTANT BELONGINGS AND ASSETS.

VANDALISM & THEFT: I wish I could give this place a 0 star rating. Customer service: Non-existent (via phone or e-mail). My vehicle got vandalized a few days ago. It seems like they have a section of this place with no fence. Do not park your vehicle here. I am attaching photos as proof of what happened to me.

Shanda was such a great help!! I had a huge inconvenience occur due to no fault of my own. She aided me in EVERY single step possible until I was completely satisfied. I highly recommend this facility.

Thank you Daren for fixing my problem

Thanks Darren you was a great help and wonderful service

I spoke with Darren today when I came in and he was ABSOLUTELY wonderful! I had a major issue and he helped me out more than I knew he even could! Thank you so much Darren!

Great service on the day I started my rental but has been poor ever since. No one answers the phone. I showed up one morning before they were suppose to open at 9am so I could get the access code to my unit and waited until 9:30am and no one showed up. But no hesitation to leave exactly at 6pm..? I just left. I JUST want the door code to the 24/7 climate controlled units so I can access my stuff. Please help! I’m very frustrated!

Stormi was super pleasant. She rendered good customer service , it was fast and efficient.

Can never get any one to answer my phone call. Front office is locked. I was late on this past rent so they placed a blue lock on my unit. I make my payment on yesterday and lock is still placed on unit. Called 3 times left messages and no response. I called customer service and they could not get them either. This is my last month.

This place is trash. No one works. They are ALWAYS and i do mean ALWAYS out of the office. I have went to pay my storage, sometimes i drive up there 2 to 3 times a day to try to catch someone in the office. ALWAYS LOCKED NO ONE IN THE OFFICE. But their cars and trucks are parked outside... Not worth $150 a month. Dont bother a waste of time and money

Stormi was very nice and helpful she showed me how to get to my storage.

I call for service and the phone never gets answered. It is a very frustrating experience.

I reserved a storage unit online. The size chart for unit size was incorrect. Directions to unit weren’t clear. Access code didn’t work. Cylinder lock sold with unit does not work, padlock required. Called customer service multiple times was hung up on & told to contact property the following business day. I purchased another unit the same day & experienced the same issues. Property manager was on property but completely ignored me when I tried to talk to them. If I could give 0 star I definitely would. Public Storage at 732 cedar Ridge Duncanville Tx is a terrible place for storage rental. Public storage customer service line doesn’t help. I was told to leave the storage unlocked overnight with all my belongings inside. I could file a insurance claim if something happened to my things. This has been the worst storage experience of my life!! UPDATE Stormy was amazing in getting everything straightened out. She ensured I would be refunded for both locks as the didn’t work for units, as well as ensure I would be refunded for the first unit. She was very polite & professional. She ensured me leaving my belongings unlocked and unattended is not their policy

My husband has been leaving his enclosed trailer at this location for a month now. I noticed yesterday that the gates to go in were not working. It was completely open to anyone. This morning my husband was doing his same routine every morning and noticed someone has robbed his construction tools inside the trailer. Please watch out for your property. The cop that we spoke to mentioned it was not the first time someone has been robbed from there.

The gate had too manny weeks broken and parking spaces are open all day/night. I dit report it manny times but at this date nobody fixed it jet. Unfortunately it dit happens what I was afraid: somebody get in, open my trailer and stole my tools. When I call for help they didn’t take any responsibility because when I make the contract never got any offer or suggestions about insurance and my mistake was not ask about it. Now I lost my tools.. so, if you are thinking rent a parking space don’t do it, even if you have insurance, that gate still broken and they are not taking responsibility for it (basically is the same if you leave your car/trailer in the middle of the street, there is no difference but you are paying 140dlls/mont) Definitely I am moving to another storage.

I want to give a big Thank you to Stormy.@ Cedar Ridge in Duncanville TX. What a Great experience I had today! Stormy is a Staff member who goes beyond the normal service. I had issues paying online but she went the extra mile to make sure my Unit and payment were covered on time! Thanks for real Customer service. Many Blessings! 😊👍

Brandon was the best employee from public storage I have encountered. So helpful and helped me out right away and took lock off my unit after I paid

Great customer service from Clara and Brandon

Keisha was great thank you Keisha u were very helpful.

thank you for help

Excellent service by Don!!!

I was immediately greeted as soon as I walked in, which was very welcoming. Stormy and her team were very knowledgeable and helpful. I feel very safe leaving my items with them.

Keisha good job