Thank you for assisting me today Robin, you answered all my questions!
Robin was extremely kind and helpful with assisting me with my storage needs!
Nona was extremely helpful and kind. would highly recommend storing your belongings here.
Young lady (Daytree)in office is nice..helpful...she personally deserves 5 stars..BUT but never received working lights...2 inside my unit are burned out...other than that..I was happy but found bigger..cheaper..working lights...had to take business elsewhere.
Amazing customer service, the manager was very helpful.
Amazing service and management!!!
Daytree was smooth quick and helpful.She took the time out to make sure I was all set.If you need storage quick at a good rate she is your person.
Daytree, Property Manager was fantastic. She was knowledgeable, engaging and customer friendly.. she made the experience very pleasant.!
The jury is still out on Public Storage itself, but so far, so good. This review is for Daytree, a young lady who works at the front desk and provided me with absolutely STELLAR service today.
I accidentally rented a unit that was too small and needed to trade up to a larger one. Daytree was pleasant, knowledgeable, fast, and professional every step of the way. She obviously knew what she was doing, explained every step and every cost, had complete and thoughtful answers to each of my questions, and, because of all that, and her reassuring smile, was truly a breath of fresh air! I hope the company recognizes what a jewel they have in her. Service at this level has become quite rare these days.
Daytreiona was very help with everything I needed!
Daytree was very helpful she's great .
Excellent experience definitely worth renting. Highly recommended
Easy sign up process, clean facility, friendly staff!
Nice front staff, bad company. Decided to stop renting when the suddenly increased rent by $50 after already increasing it by $20 only a few months prior. The climate controlled location may seem secure with an extra lock to get in but it’s always busted when I go by even after multiple requests to get it fixed. I don’t know if it ever got fixed or was just broken again. Ceiling looks like it needs serious repair with the insulation all exposed and falling out
Daytree and Robin are the best, had the best attitudes and were very helpful! Thank you for assisting us!!
Very informative and very professional! Daytree was very helpful
Daytree was very helpful . Thank you so much girl
Daytree she’s the best for a special services very good
Daytree is the best she always helps and goes out her way to get what you need
Very nice facility the employees are very professional and there are glad to help you on any needs for dealing with your storage facility, and my storage was at another location.
I would like to give thanks to Lady D, she’s always so helpful whenever, I need assistance. Lady D is approachable and kind. I really enjoy her presence whenever I’m piddling around in my two units 2021 and 2033. She makes it her business to check on me, which makes me feel so secure, when I’m there. Here customer service is excellent, because she’s always the same whenever I’m there.
Maurice was the best at the location he knew the answers and if he didn’t he found it went above and beyond thank you guys for hiring him
Great customer service! Dawtree was so helpful! Thank you very much!
Great manager was very courteous and helpful. Ease and clear understanding A+ to manager
I’ve rented a unit for a couple of months and recently received some rain damage to my possessions due to a leaky roof. The Public Storage team was quick to act, protecting my things by moving me to a new unit and helping me to file a claim. I want to thank Daitree, Maurice and Emma for making it as painless as possible and doing right by me. Thanks, guys.
Rent started at $119 for medium space and now up to $202. I am a victim of DV and needed to place my entire apartment in storage until safety and stability. Moving my items there cost over $1k, so moving my things somewhere else is not in my budget and neither is paying over $200/month because “rent is subject to change without notice”.
It’s nearly impossible to get in contact with anyone ever as well. I wish circumstances would be taken into consideration when outrageously raising prices. If it wasn’t for my safety and situation I wouldn’t even need storage.
Maurice was very helpful easy experience
Great customer service, really professional great attitude!
she kindly professional, quick and Tintle
recommend for someone need public storage come to this location .
"Hands down _Daytreiona & Denise" Triple A+Professional Courteous consistent recommendable Service. Thank you Ladies for Quality Service!!!!!
Great service, Daytree was fantastic, she helped us get a storage unit that we like. Very professional and friendly. Thank you.
Clean property all around and very good customer service
Daytree, gave me 100% professional customer service. Daytree, was not only kind and patient she took the time to walk me through setting up my online account, also how to make a payment. Daytree, was very informative on products & services. She, also informed me about different features such as how; I could use the app to easily gain access to my storage unit. Again, Ms Daytree, I truly thank you so much.
Respectfully,
Bernadette Williams
Definitely a great storage GREAT CUSTOMER SERVICE NICE AND CLEAN ENVIRONMENT 😎
We have used this Public Storage for over 5+ years.
The new property manager has been fantastic in a time of transition with our family. They are very clean, affordable and have great customer service. 100% recommend.
I just had a wonderful experience with public storage in Arlington. D a y t r e e was the young lady that helped help me with the entire process. She was very professional very accommodating and very knowledgeable about public storage and about all of the many benefits of using this company. My experience from start to finish with Public was very positive. They were very easy to get . She was very knowledgeable and told me several ways that I could save money by using on my credit card she told me how to access my gate easily with no problems she gave me an alternative phone number if I had any concerns or issues and overall I found this young lady to be one of the most professionals people that I've ever dealt with in storage before I highly recommend public storage and in particular this day tree will help you in any way that she could.
Patrick was wonderful in explaining how the business works and made my move experience amazing. The guy deserves a raise.
Great job, very good service. I am very pleased. I recommend you to anyovery pleased with everything. Thank you okaynow which one?
Patrick is an awesome individual he helped me out so much and he had encouraging words for me. I recommend everybody use this storage the prices are cheap, the storages are clean and the customer service is Top Tier!
Patrick has been very helpful and returned my calls. Quick tip he is very good about checking voicemails so make sure to leave a voicemail if he don't answer. So far it has been very good.
Great service from Cassidy the relief manager, she took the time to show me all the units to see which would be the best fit. She was very courteous to me as well as multitasking while others came in during my visit. She’s a great asset to your company. Had to cancel because the increase in prices have priced me out… I want to thank Patrick for making my cancellation easy and hassle free… the property is always clean and safe … Thankyou
Employees are TRASH at this location! Manager said that he only came after hours to answer questions that we had about our unit because his district manager approved overtime. No one answer the phone or was in the office the entire time during office hours. So happy to be getting away from the toxic relationship with public storage. Corporate is trash too, called and a young lady said she wouldn't help me because she needed my DL from 7 years ago. Public storage changed my locks on my unit because there is a rat infestation at the site. No one called me, had to hire a locksmith to break the lock to move out. Opened my unit and there are rat droppings everywhere on my items!!! Moved my things out and moving on with my life!!!
Property is a Health Hazard! Infested with Rats, and feces is up and down the halls and in units. Went to move in saw the halls and canceled my rent that day. Maurice made the cancelation process a breeze and redirected us to a newer property not too far away.
Look at unit before renting online, Public Storage won't reimburse rental even though I didn't move in, stayed with the company, and there was an health hazard on on the property. When speaking with customer service, having rats and their feces everywhere is not a "maintenance issue" so they can not issue a refund.
Very professional and helpful
DO NOT lease from here! The access doors are always broken and there is rarely a way to get in contact with anyone afterhours. The employees act like they are bothered when they are onsite when you have to get them to let you in. I've rented storage places before and this is by far the worst.
The guy that was up there is very lazy given he's the manager. Anytime I asked him a question he says he doesn't know. But when I was there the last time he was very nice and informative to an older white woman. If they are this laced when it comes to question how lax will they be when it comes to a concern once you actually rent space.
Patrick was friendly, full of knowlege, and very, very helpful. I really like this facility. We've been here a year and have always found it clean and easy to access (with all the codes and security locks, of course).
Patrick was amazing and very kind! Went over every detail about closing one of my units at the facility!
Great customer Service, I was at my unit 1 day just cleaning and organizing and 1 of the workers walked by, his name was Patrick greeted me and complimented my car, as we talked I took it apon myself to ask if he new why my bill has increased for storage I've been here for a while and been paying the same rate since, he asked a bit more info and said he would look in2 it for me since I was running short on time that day, I said I would appreciate it, honestly I was thinking he was just trying to be nice and honestly I didn't think he was going to, it's hard to come by people who do what they say or try and help now days lol later on that day Patrick calls and tells me he got my billing took care of and my monthly rate is fixed! I appreciate what he done for me, and he definitely has value and what he does and says to customers, figured I'd just give a shout-out
Patrick was such a helpful person
I understand everything he said and heade the process easy. Go and see him
I have had unit(s) over several years and to date, it now feels like customer service is important to this location. The change in leadership & management is evident and locally, Patrick is delivering. I am now confident in recommending this location, as long as the leadership/management/employees deliver to the level that Patrick continues to do.
Patrick was great. He answered all my questions. Very professional & polite.
great location and very clean, I recieved amazing customer service from Patrick. you the man brother!
Very helpful and very professional
Patrick at public storage was great. He assisted me with all my questions. Cynthia
This by far the best storage unit company I ever the pleasure to do business with. Patrick is helpful and professional, making sure I’m taken care of. He make it less stressful for me to move my stuff in. Thanks!
Thank you Patrick!! Patrick made my experience super easy. I loved that he showed me around and helped me pick the best option for the unit I needed. I appreciate you taking care of me today!
Amazing experience… Excellent customer service by Patrick, very friendly and knowledgeable, he took his time to explained everything with detail, guide me me to the whole process… I will recommend this place to friends . Thank you Patrick !!!!
Patrick was amazing help he got me in a unit and was very informative.
Our storage unit is very convenient & Patrick is always very helpful whenever we have a request or problem. Great service.
I've had problems with storage companies in the past so I was unsure of using another one, but I am so thrilled with my experience!! Patrick helped me out and he was absolutely amazing. He was very patient and answered all of my questions. He made the whole process smooth and stress free. I will absolutely be telling all of my friends and family if they need storage to come here.
This is the best place for all your storage needs! Clean, friendly, and secure!
Patrick is awesome, i really appreciate his hard work
Definitely a great storage place. It is clean, safe, well kept and the front desk folks in are really helpful and friendly. I've rented units twice from this site and will again. Thank you!!
Poor service and uncortious employees. I am in the process of changing my storage company. Very unhappy.
Shout out to Tina for displaying excellent customer service! Very engaged, very helpful, and very knowledgeable. 💯
Called in to get clarification on my bill, as I was unsure why my amount had increased, I was able to speak with Tina. She was so helpful. She explained everything in detail, she broke down fees, due dates, and made sure I understood. Thanks Tina for taking the time to explain and being so nice!
I went to check on my unit, and immediately walking in my building there were 3 dead water bugs in different areas of the hallway and then upon opening my storage unit there was a large spiderweb along the door. For this to be a climate control space, it was disgusting and I was totally shocked and disappointed. Not to mention we got recent notice that there will be a significant increase in rent, for my 5x5 I was paying $65 now it's going to $80 which I have no idea where that money is going, especially for such a small space, because they are doing a horrible job with the indoor upkeep.
Went to this location by mistake. I was looking for something closer to where I'm moving. Porschia (in 100° heat) showed me a storage that would best fit my stuff and searched a couple of locations for me even tho she didn't have to. Kindness and generosity goes a long way.
Great service by Porschia!!!!
I recently visited this location to check on some items I had in storage, when I went to lock my unit I had some trouble putting the lock back into place and went to the front to ask for assistance. With no hesitation the facility manager Porschia walked with me to my unit in the 100 degree heat I might add to help me lock my unit. Very much appreciated her helpfulness and willingness to help me out when she didn’t have to.
Porschia was extremely friendly and helpful from the check in to the check out process. She's loves what she does and made me feel comfortable
despite the million and one questions I had.
The only reason I didnt give my unit a 5 star is I felt the pest could be more controlled with increased treatment.
Barbara was AWESOME! SHE HANDLED.ALL.MY NEEDS🤸🏽♀️🤸🏽♀️🤸🏽♀️
Barbara was a great and kind person, thank you
Barbara is extremely helpful, she helped me till clock out time which I am extremely grateful for.
Quickest help I’ve received compared to other locations. Thank you.
I can honestly admit that i am not the biggest fan of Public Storage mainly because the rent constantly changes after a few months.... but everytime i have encountered Porschia she is a pleasure to deal with. Very informitive and great customer service. I wouldnt have left this review if not for her.
Macie made this experience so easy! You guys have a rock star running the show!
Macie was super helpful. Thank you!
Usually don't leave reviews but the young lady I spoke with on the phone at this location made my day with answering my list of questions. Moving forward I highly recommend this location
I rented a unit from public storage.They force you to get insurance on your own belongings and pay $40 for a lock. When I started off I was paying $78.00 a month then $96.00 then $121 now I'm at the final straw of paying $166 per month on a unit that's not worth it. I see a bunch of positive reviews, give it a little time and those will change. A price increase on a unit every 3-6 months is just crazy. I am definitely moving out ASAP...
I came in to assist my Aunt with getting a storage due to her moving locations and the young lady by the name or porschia was really busy and she took her time to greet all the waiting customers in the store and made sure we got out as fast as she could. her customer service skills are amazing I will refer everyone to this location
Porschia is very intelligent kind considerate very very helpful and very very caring. She explained the process of non payment and replacing my key. Best customer service at this location in a long time.
Went in on Friday, asking about storage for the next day. Macie said she'd be there. Anyway when my son & I went back sure enough she was there. She is very friendly & has a great smile. Was very efficient. Good customer service. Thanks Pam
Expensive...constantly raising rates ...every 6 months.
Friendly staff and great customer service !!!
Well Howdy, today, we went to the get us a storage... we were helped by a Younger Lady, named Macia... I think that that is her name. This Younger Lady was very, helpful, respectful, pleasant to be served by. You can tell by the way that she conducted business, that she is very knowledgeable, and so nice to deal with. Thank you Macie.i wish that I was able to give you a 10 star review, but it is not offered.
Barbara was super helpful and very nice. the whole process was so easy and quick. great service!!!!!
Horrible customer service on site . I arrived at 10:30am and there was nobody in the office when they open at 9:30. The facility is infested with rat droppings and they have not addressed or offer to clean but yet the rent continues to go up … totally unsatisfied .
Barbara was amazing help with making a payment for my storage out of state.. Will come back here next time.
Barbara was the nicest lady ever She deserves a five star review She helped me at a difficult timeThat moving usually is. She made it easy
Barbara was very helpful and great attitude! Fast and friendly! Excellent service!
Macie was wonderful and super helpful!