Public Storage is the worst storage company I've ever used. It is said in the documents you sign that if you move your things out after they take the rent but before the 31 or 30th of said month then they are supposed to prorate it and give you a return but instead they raise the rent to astronomical prices and not give you your money back after you move out before the deadline. They are crooks and theives. I'll never use them again or recommend them to anyone ever.
Aisha's customer service was phenomenal. Very informative and polite ⭐⭐⭐⭐⭐
I absolutely love the customer service. Ms. Caroline and Brian were absolutely the best! for my appreciation.. I will be bringing them lunch one day!
Caroline was great, she was very helpful and patient no matter how many questions I had.
Caroline , you have been very helpful and professional in assisting with my storage unit.
Caroline she’s very nice person
Caroline - thanks for all your assistance- made my experience renting from you great
Ms. Caroline, was extremely helpful with me today. Highly recommend this facility. Seems secure and they have a nice climate control storage building.
Caroline was excellent great customer service
Caroline Williams was the Best
Caroline .
To whom it may concern i would like to give triple A's to ms Caroline for the service that she has given me durining her time at public storage she one of the best that ive meet all the time ive been using your storage, i hope the next person that come in be as helpful. Thank you
Caroline was great. Very friendly and informative will come again
I went here a was greeted by Demetrius. He help me out and was very very polite. I recommend this location 100%
Caroline was very helpful and the signup process was smooth.
Sherri was awesome on helping me with my rental thank you
Caroline was indeed a doll and very helpful. I highly recommend sycamore more view location. Promote her and give her a raise Public storage you have a great employee. Caroline customer service skills was on point as well as needed for my early morning need. She made signing up fun
Caroline was very helpful and polite with my move in thank you for your assistance
Demetrius was awesome help me with my storage needs thank you
Demetrius was very helpful. It was a quick, easy, and thorough process.
I’ve rented from Public Storage before and was impressed not just with the cleanliness and condition of the facility, but also with tbe professionalism and friendliness of Caroline - the employee in the front office. I would recommend this location for anyone who has storage needs.
Caroline is one marvelous, super nice, kind individual very helpful with my storage needs thank you
Caroline super friendly she took good care of me please give her a raise
Caroline very pleasant, wonderful helper, very nice and friendly. I recommend this location for your storage needs thank you
Caroline has been so helpful and friendly to me every since I been storing. I really appreciate her if you need a storage this is the place to come
Ms. Caroline has been so helpful today. She has a great spirit, knowledgeable of policy, and great to work with.
Caroline has great customer service very energetic. I recommend her for all your storage needs thank you for your help
They tried to put my things out for auction when it haven’t even been 30 days past due! And knowing I was in hospital for 2 weeks after loosing a baby. When I move my things out I will never come back to this location! I paid way to much money for everything that’s in there for them to be playing with people things.
I had a very good experience. The young lady was so nice and helpful and in the future if I need a storage I know where to come. Thank you so much. I just moved here from SC and she made getting this storage so easy.
Caroline was extremely helpful in resolving a late fee issue. She was professional and got back to me when she said she would. This caliber of customer service is rare these days, but Caroline represents Public Storage very well.
Caroline was very helpful outstanding customer service
If you all need exceptional customer service and great storage fees? This is the storage place to be. I really appreciate Ms. Carolyn. She is so sweet and understanding. She's superseded my expectation for me moving my stuff from out of town into one of her units. It's located in a great place as well.
Mrs Caroline was awesome and the new guy sorry I I forgot your name.
Debbie & Caroline Assisted my needs in a great manner and both lady's were very nice and helpful with no problem showing me different storage units, I really appreciate both of these ladies for there help, I had a great experience!
Horrible place to rent a storage,People are very rude here,Wish they couldn’t get one star!!
First time using a public storage. Ayshia at “Public Storage” was very helpful and professional great customer service!
Caroline is the Sweetest property manager I've encountered..Thx so much
Mrs Caroline is the absolute sweetest she made the process super easy and helped me understand my fees and monthly payments! Enjoyed every minute of my visit. Looking forward to this storage unit and good service.
Caroline gave me excellent customer service!!!
Caroline was very very professional and courtesy
Caroline was very helpful and very friendly. Thank You
Caroline has to be the most pleasant and helpful person I've ever met.
Caroline is so amazing, she is very patient and listens to the needs of the customers
I met with Caroline at the Sycamore View location. She was very professional and knowledgeable. I left well informed of space rental, insurance and payments.
We met with Caroline . She did such an amazing job showing us around the property. She was very friendly, knowledgeable and professional.
My move in and move out experience was a breeze! Special thanks to the front desk lady Caroline for helping me out so much with clear and respectful communication. I really appreciate her professionalism and her ability to make sure things are going well. On 6/30/2023 in 97 degree weather i moved a washer, dryer, mattress and box spring out of my unit alone on an extremely humid day. I took a break inside of my vehicle without closing my storage unit, Caroline came by immediately to make sure i was ok and even offered me a bottle of water. I definitely recommend this storage unit location!
Caroline was very awesome very friendly and helpful thank you a bunch
Absolutely superb customer service and a very clean establishment. Way to go Ms. Caroline. You rock!!!
Caroline just wanted to let you know what a great job that she does and how pretty she is and knowledgeable and very good to represent the company
Very nice and really helped with my all my questions 😀
Caroline was very helpful and friendly
Caroline was very professional and helpful thank you
Caroline was fantastic. She made everything so easy. THANK YOU Carolyn.
Caroline was very helpful and polite
Miss Williams was very helpful with everything. Property was very clean. Ms. Caroline made me feel extremely comfortable with the process.
Caroline is so friendly and very professional, love her customer service such a great joy thanks
Caroline was extremely friendly and continued to be friendly after the move in. Great personality and extremely fit for the job dealing with people.
Carolina is nice person she helped a lot, and she is so friendly
Caroline is a nice person very helpful
Caroline at the desk is really friendly and helpful with ur process of handling things….
Caroline was incredibly welcoming and helpful. I would definitely keep coming back! I highly recommend this location.
Caroline Is A Great Employee She’s very thorough Great Customer Service
Caroline was the biggest help! Walked me through the process and was very patient.
Caroline has the best Customer Service I have ever experienced at this location. I wish you the best regards thank you.
Caroline is absolutely amazing. This is my first time renting a storage unit with this company and she has definitely started my experience on a good foot. She also was very informative, had a willingness to assist and assured me that I'm making the best choice by choosing this company to trust my possessions with. Thank you sooooo much Caroline for your generosity and genuine spirit! Please keep doing what you’re doing 💗💗
Caroline was excellent. Great customer service.
Caroline was a awesome. It was such a pleasure working with her.
Caroline was very helpful especially this being my 1st time using public storage. I would definitely recommend using public storage. All my questions were answered and everything was thoroughly explained to me. Thank you Caroline for your excellent customer service.
Caroline was a fantastic help explaining to me about each units so I know which one that I need. She made feel more comfortable knowing that my stuff is safe.
Great customer service and very professional!
Caroline is a very pleasant person and easy to deal with and gives great customer service
Ms Caroline is very nice and I love her I will miss her when I move out if I ever need a storage again I will come back to her.
Caroline was very helpful would recommend to everybody.
Caroline was very helpful and kind would recommend her to my friends and family 5 star service
Caroline omg fantastic!!! Always has a smile!!! So glad I got this location
Ms. Caroline is the absolute best. This location has be extra helpful during my moving process. If you are looking for a safe and convenient location please go see Ms. Caroline!
Caroline was Great ! She took the time to walk us to a unit in order for us to see the true size and be happy with the contract . We are happy
Caroline was very helpful. She had a good attitude and was very upbeat. She is an asset to the company.
Caroline and Shanna were a GREAT GREAT HELP to me please today! Very nice ladies. Able to answer all my questions
Caroline was Amazing, she did a fantastic job assisting me! She was very professional and had a great attitude. I would definitely recommend using this facility.
Caroline and Tiffany both of these ladies are very nice and are very good with people..They are very good at helping with things.and keep a clean work space.thank y'all both for all your help....
On 3/1/2023 Caroline was very friendly and helpful. She went beyond her job and above to give us great service. An employee like Caroline will certainly keep customers returning for service. Thank you for hiring her. She is an outstanding team member on your staff. I celebrate her success with Public Storage.
Caroline is awesome! FRIENDLY service, great rates!!!
Caroline is very professional and so helpful definitely will recommend this location thanks
The storage facility is very clean. I received excellent customer service from Ms. Caroline. I highly recommend anyone looking for a storage to rent a storage from here.
Tiffany at the sycamore branch, was very helpful and very kind. I would recommend this branch to anyone. I hope the others are like this. She is awesome.
Caroline is an excellent. She has a very well kept property. The units are clean. She was so friendly and helpful. She showed us the units she had to choose between. Great service.
Caroline is fantastic!! At 2130 Sycamore View. I will always rent here
Caroline was super awesome very helpful and friendly
Caroline is a very sweet and funny lady very professional and polite, recommended this location for your storage needs thanks
Most amazing customer experience ever! Ms caroline is amazing and so friendly! I told my friends and family if they ever need a storage place to go there! Thank you for such amazing experience
Caroline is amazing!!!
She was so patient, so helpful and she took on a lot today by herself with a office full of people. She was professional and not one time did her smile leave. She made a complicated situation seem like nothing and I appreciate her for that.
Caroline was awesome! Great place, friendly people
Caroline customer service is great . I recommend this location for all your storage needs thank you again for your friendly service.
Caroline was very helpful with answering all my questions when I just needed information.
Caroline is fantastic super friendly love her energy
Caroline is wonderful great customer service
Caroline is a very sweet and friendly lady very helpful
Tiffany was great helping me find the right unit for me and my family.
Tiffany was nice good worker
Caroline was very friendly and has great customer service
Caroline was absolutely amazing! Helped me change multiple things about my account, and even made it significantly cheaper!! 5 stars to her!!
Caroline was here when I got here. My experience from opening th unit door, using the lock, downloaded the app an how to use the key made me look like a pro...she was beyond customer service
Her knee was hurting, but she git a ladder and climbed up the ladder, changed the light bulb all this under 15 minute...Fantastic staff
Ms Pat Jones 10 star service
Caroline is definitely a great hire for Public Storage!! Her knowledge and professionalism along with her great humor is what is needed in today’s times! I strongly appreciate her customer service ❤️❤️❤️
Ms. Caroline shows great customer service, she goes above and beyond to help her customers.
Ms. Caroline has been professional and friendly since the day I walked in.
The unit shown was clean and the communication has been immaculate!!
Very clean business and just overall pleasant great customer service.
Oh, and the curb appeal is always nice as well.
Caroline was all so perfect. I am a repeat customer because she is professional and have a great personality.
Thanks to Caroline for providing excellent customer service. She was exceptional at handling my issue and solving my problem.
She was very helpful and gave me plenty of information to know and rules
She helps me everyday...
Caroline
It’s always a joy to deal with this lady.
Cordial and efficient and uplifting. She’ll make you smile. Saul
Caroline is so helpful thanks
Caroline is awesome!! Always friendly and helpful.
Caroline was great 👍
Customer service was excellent she answered all my concerns..
She had a smile the entire time..
I will recommend to friends and family!!
Caroline was amazing. Walked the lot with me showed me several options and set me up. Great service !
Caroline was very nice and sincere a very nice person
Ms Caroline at public storage on sycamore view was a great help to me she helped me get the perfect storage so if you’re looking for a storage this is the perfect location thank you so much
I went to pay for my unit and I was greeted by Mrs. Caroline with a big smile I was very pleased with her attitude and professionalism if you're in need of storage I recommend you checking out Mrs Caroline on sycamore rd.
Caroline was awesome great help
Excellent service. Great location
Caroline was very helpful this morning with helping me rent a storage
Caroline was awesome she help me out at the last minute with my rental and move in recommend coming to see her if you want a storage thanks again
So Ms. Caroline was amazing. Very clear information, extremely professional and was able to sign me up to a storage space right away. Thank you for such outstanding customer service.
Ms Carloine was so professional and customer service was excellent.
Staff curtious, helpful and prompt service. Very nice. Employees, helped so much and we're very informative. Also, not to mention the pricest we're almost cut in half
I went to Covington Pike, which is my storage location. and was stressed out due to my storage rate increase. Caroline did her best to assist me do to me having a hardshift at this time. I was so relieved when she followed up with a call regarding my rate change. Thanks Caroline for going over and above, your customer service is unmatched.
Ms.Caroline is SUUUUUUUPER friendly and Professional......Rental experience was terrific!
Tiffany is very generous. She is also efficient at her job and made the process seamless, especially on a holiday. Thank you!
Tiffany M was great today she helped me out so much in choosing the right unit for me. Hands down she is so polite.
Tiffany M did very well today wonderful she helped out so mich great customer service.
I would like to thank Caroline for going above and beyond helping me to resolve my billing issue. Your kindness os greatly appreciated.
Caroline is awesome, very courtesy, always helpful. Made everything very easy .
Standard service and pricing.
Caroline was professional, awesome, sweet and very helpful service. Highly recommend
Caroline has great customer service!!
Caroline was extremely helpful, knowledgeable, and had great customer service! I’d definitely recommend her and this location to anyone with storage needs.
I Have Had a great experience of servitude from CAROLINE SHE HAS BEEN SO KIND AND VERY FAIR ! she is the reason that I stay and recommend her to anyone looking for storage Spaces …. Thanks CAROLINE
Caroline does an incredible job at storage place.
Caroline was very helpful and nice to deal with!
She helps unload the bodies!
Sweet lady overall
I love Chris on sycamore view she was awesome
Caroline is great very helpful
This facility is the worst. I paid for a 10 x 25 climate controlled unit for 2 years with the hopes that my antique furniture would be in the best care. Turns out it was not. BEWARE!! There isn’t any insurance that will cover mold!! One star is way to generous!! I have pics of the water and mold issues on the outside of their building and the mold on the inside. I recommend doing a thorough walk through.
This has been the best experience that I had in rental storage Caroline is the greatest Manager and helpful above and beyond helpful
Caroline
Thank you so much for your kindness and service.
I have done very good job. This is really what the people want.
Miss Caroline Williams Awesome customer service Very knowledgeable of outdoors storage and policies The office and the facilities are Very clean and safe
Great service and awesome experience
I went there to purchase a storage unit & the lady Ms. Lavita was very kind and pleasant. I had a lots of questions and she was not bothered by the amount. Very excellent service. Very pleased
Ms. Caroline was polite and professional.
Caroline was great! Very helpful!
Caroline was great at helping me with answering my question, very knowledgeable!
Lavita was professional and efficient! I truly appreciate her assistance.
Great place for storing. Lavita provides great customer service and knowledgeable.
Lavita She was great she did a great job nice and kind
TWO THUMBS UP FOR THIS LOCATTION! Lavita was very knowledgeable, helpful, pleasant, has great customer service skills and is easy to deal with. Lavita goes over and beyond to assist. She is a great asset to Public Storage.
Mrs. Lavita is a very sweet and helpful woman and I'm glad to have my items stored at this location
Lavita was awesome & very helpful!!
Ms Lavita was so sweet and professional! It was easy to book from my phone! And it's gated and secure with lots of different options on space. Loved them!
I love this location been here for some time now. Always clean and young lady in office by the name of Lavita is very friendly and professional. Will definitely recommend.
Had a wonderful experience with Lavita today very helpful and knowledgeable of the business takes care of her customers with a wonderful and joyful attitude she is an asset to the company
Lavita very nice and friendly to her customers i enjoy talking to her
Lavita is a very sweet person!!! And she was very helpful!!!
Lavita has been super helpful and has excellent customer service!! Would definitely recommend!!
Caroline is awesome and relatable! She was more than helpful in making sure I had the best experience. Wonderful employee Ms. Caroline 5 stars!
Lavita all I can say about this young lady is well done with precision and excellentant customer service Give u Lavita a 100%
Ms.Lavita she was great and she really help me into getting a storage and I was satisfied with and I really appreciate Everything she did to help me.
Lavita was very helpful in providing assistance in my search for a storage unit. Very friendly as well, a great service indeed!
Lavita was very sweet and though there were other customers she was patient and attentive.
Mrs. Lavita, she's very patient and nice to the customers, plus myself if you have any questions, she answers them very manorable and make sure you are pleased before leaving the store !! She's does in outstanding job in customer service!!!
Lavita she she has a very great attitude
Lavita was awesome. Everything was clean and quick.
Great service from Ms. Lavita
Caroline was wonderful and helpful
Caroline Very good service
Lavita was incredibly helpful to me, setting up my storage, getting me authorized to get in and with the security of my unit. I would've been lost without her!
Great customer service from Lanta
Ms. Lavita was very attentive and sweet. Great customer service friendly and extremely helpful!! Thank you for your great service!!
Lavita give excellent customer and great information on my storage space. I highly recommend this location