Public Storage Self-Storage Units at 4500 Winchester Road, Memphis, TN

I was at 4500 Winchester inquiring about a storage and Cosha was present and help me out and was very polite she was helping me with different storages size and I will be back soon

Great customer service!! Thank you Ms Tamika and Cosha at 4500 Winchester Rd Memphis TN !!

The Service Was So Professional And Quick! Ms. Tamika And Ms. Cosha Introduced Me To The New Environment That I Was Going To Be Storing My Things And I Was Very Pleased! Thank You Guys I’m Looking Forward To Seeing You Soon Again ❤️

Ms. Tamika and Ms. Cosha they were both friendly and very helpful!

Mika is a wonderful employee with a wonderful attitude. If I can rent any Strogae I will ask for her by name everytime

Good customer service love them

My experience was horrific. I moved in Public Storage in Memphis in 2023 and kept a regular check on my unit. It rained most days in May and my unit was invaded by rats and water has saturated my furniture and things i love like my dead mother things she left behind for me. The company met me with resistance, the property director Healther and was made to feel like oh well AND. I’m a nurse who caught through Covid and I’m disabled, I need bilateral k eye replacements and a hip replacement. I’m on a fixed income after having to fight for my social security. I don’t understand the lack of accountability and sympathy for your customers that have paid you faithfully though my daughter and had to sleep in our car sometimes because the state of Tennessee had no resources for a mother and her child until I could go to court for my SSDI. It’s been a hell of a right for my daughter and I to get back settled and to find ground and now this. The insurance company is now giving me grief to replace my things we are in an apartment with absolutely nothing but a mattress on floor and trying to get up without my medical equipment is horrendous. I’m letting you k no own to o read your contract thoroughly. They will k no it support you if your unit is destroyed in any way and the insurance company works right alone side them. Enter at your OWN risk!

This place sucks ,from the units to management

Best customer service ever she literally saved the day for me… we need more people like her in the customer service areas for sure.

Tawauna and Tamika was such a great help

Tawauna and Tamika really helped me out thank you ladies for great services . I love you Tamika

I stored my 2001 Ford Mustang at the Public Storage located at 4500 Winchester Rd. I went to pick it up yesterday and found out my catalytic converter had been removed. I was warned that people be climbing over that gate . I don't know exactly when it happened because it has been there over 5 years. I did check on it a lot but did not see it until the tow truck picked it up . MAD!

Tamika was very sweet vey helpful..She very good customer service very nicely dressed lovely experience

Tamika was wonderful in getting us in our storage unit quickly. She’s the best.

Cosha has great customer service I just lobe her attitude and sense of humor

Cosha was very very helpful. She made my rental of a unit easy and frustration free.

Cosha was Everything and some. We were moving our daughter things from her dorm room and wanted to ensure the space we had was climate controlled and safe. Cosha was open and honest and I genuinely appreciated that. If I could I would recommend Cosha to be the spokesperson for all Public Storage locations. If not please promote her with a raise.

Ms. Bernice is exceptional, you keep me smilling?

Cosha at Winchester is amazing she and shanna at hickory hill store worked together to make this an easy transition thank you ladies 10/10

Ms Henderson was a great help when it came to getting information on a unit. Everything went smooth.

This was such a wonderful experience. The staff especially Tamika and Cosha are so nice and kind! This is my 3rd year renting a storage unit and I absolutely love it!

Ms. Parker was very helpful and understanding, respectful and also communication

I wanted to share my great experience that I had at public storage at 4500 Winchester Rd Memphis,TN.Ms Tamika Henderson was very helpful.She answered all my questions and she was very professional.We need more people like her.Thanks public storage for having great customer service.

For starters, Cosha has elite customer service skills. She was extremely helpful & thorough while explaining the unit size/reservation process. After examining the potential unit, I noticed the unit next door had water/flooding damage. Unfortunately, this veered me from purchasing a unit at THIS location. After voicing my concerns- Cosha assisted me with purchasing a unit at a better location. The units need some work but the staff was excellent!

Casha took good care of me. Pleasant personality and great service. 👍🏽👍🏽👍🏽

Very beautiful and helpful spirit. She was very attentive.

Tamika was very professional, she helped me with my unit, helped me understand the size I'll need,how to connect with the gate code and made sure I completely understand all of the rules.

Went today to rent a space and I had the most patience and helpful person Ms. Cosha helping me with my reservations with was a little high but not to much and she helped me get it down !! I’m so appreciative of her generosity.

She always a great help to helping me transfer my storage with a bubbler attitude her name is Chris

She really took her time with us. My mother does not speak English. She used an app and walked us thru it step by step

Cris is always willing to with me and I am grateful she's will take her time and explain every penny and never gets mad. Swear you can't but that type of patient

I'm sharing this this post about this young lady that I met yesterday at the Winchester location her name is Tameka she was very Helpful very nice very professional I'm leaving these 5 stars for her because she is amazing God bless u that Car is coming it's already done keep believing and keep trusting God's Process ❤️❤️

Bree helped me with my problems with the rental rate she was very professional

Hello, my experience at public storage Winchester Pointe cv, Memphis, TN, was great & pleasant. Mrs. Bree was polite, patient, helpful & assisted me with all my questions plus concerns. I would rate this her customer service a 5. Now a days people of that caliber are extremely hard to come by; so many thanks & congrats to you Mrs. Bree.

Cris walked us threw a reservation And was patient I appreciate that she got us a great deal she needs a RAISE!!!!!!

Cris has always showed me the best customer service I appreciate that

great service made me feel welcome best in the city

Chris was very professional and kind. Thank you for everything

The best people ever to work with… they got me right because I was having so many problems but Ms.Chris saved my life

Chris took great care of me really recommend some sort of recognition

She was very on point with my rental and I appreciate that

Great 😃

Thanks, for the outstanding service Lady. Two 👍 up Winchester PUBLIC STORAGE 2nd to none!

Amazing fun fast experience and they were nice to my baby

Great staff great help

CHRIS was amazing and great!

Cosha at was front desk had a very pleasant attitude, she was very patient and made sure I understood everything before I made my purchase and even went over it again before I left. This location is clean and the staff are great. 10 outta 10

The property manager was very nice and knowledgeable, and very easy to work with. The property is Clean and smell really nice .

Cris you really work well with people

They were able get me a great deal

Very good place for storage. I love the staff at the Winchester office very very good staff.

Cris was very helpful and kind…. Will be recommending

Great deal

Here today 12142023 Ms Chris was outstanding service very knowledgeable about the company procedures great experience

10/10 Recommend doing business here with Chris, She was extremely kind, helpful and very knowledgeable. Best experience working with any storage facility by far!

Christina was so helpful love her energy and she has the best costumer service 👍🏾

Today’s experience was totally Professional. I was speaking with Chris and her knowledge was on POINT. Ms.Meka accessed me to my storage and made sure everything on clean on well climated. Thank you both for your professionalism.

My Service was GREAT

I love cris she is amazing she helps me out tremendously since the day I met her she is very professional and passionate about her work if I could give her a raise I would

Very nice and polite great management love this place with great attitude and hospitality and happiness

Chris was very helpful in fulfilling everything i needed and explaining everything i needed to know.

The team at this location were so helpful. The unit was just perfect. Cris and Cosha are top notch.

I love the way they treat me up there with some love and care!!

Great job ladies

Mika did a great job thanks for your help... Go store 8683

They take great care of they customers

Cris she very nice and good 👍

Ms. Cris is so awesome. He helped and made my day better

The lady cris she really really took care of the business for me my account was out of wack she fixed all that...i appreciate you Ms Cris

Chris was the best representative I’ve ever come across. Thank u for your help.

Great customer service thank you cris

Great job

Customer service is on point I will Recommend this to anyone .Corporate gave me an Awesome deal . Property Is Clean Inside & Out

Excellent place store your belongings, and it's safe here.

She was pleasant and informative

She was the best manager I’ve ever dealt with …. I wish she was at every business I went to lol..

Meka and Chrissy were awesome at helping me find the most reasonable unit that fits my budget!!!!!

Mika was at this location and did a excellent job Nice to work with nice folks

I enjoyed my experience with storage public love the service

Ms Chris is the best manager with best customer service and corporate give her a pay raise immediately!!!

Bad experience

Cris you very patient And detailed. She walked me thru a reservation. Thank you for your help today

Had an issue with my rent level and receiving the proper notification. Chris (an actual person in customer service, wow!) was excellent and able to get it resolved in a matter of minutes! Thank so much!

She's very professional and friendly.

I love Chris she's a good person very cool

Cris you were very patient and I appreciate that

Wonderful ladies they deserve lunch and more .

Ms cris walked me thru a reservation I really appreciate her

I've been using public storage for about 6 years now and have never had an issue with them

Ms.Chris was a great help with booking a reservation and customer service is on point 🥷🏽👨🏼‍🦯

She was a big help love the service

Love her attitude and great customer service. Just a fun experience.

Ms. Kris at the front desk was so helpful! I looked at different public stoarages throughout the city, and I got the cheapest rate here! I was in my unit in less than 15 minutes.

Thank you for being so nice & going above & beyond!!

The ladies rock here.. highly recommend

Chris has great customer service skills. She’s very kind. Chris also answered my questions. I would highly recommend her to my family and friends

Very good costumer service cool outspoke, real helpful! 😁🤝🏾

Great job… thank you…. very nice and works well customer service is on point

Fast service

Chris bolden was very helpful in her explanation of the policy and very thorough giving the information necessary to ensure I understood everything.

The ladies take great care of me here.. I highly recommend this location

I had the easiest process of getting a unit from Cris. She was so informative and helpful

Chris so nice to me

I Jeremy McGee enjoyed my first time services at Public Storage Mrs Cris was very polite helpful and also entertaining her energy was amazing I most definitely will be back

Store 8683 I really appreciate your patient

Great job ladies

Awesome service and it didn't take all day

Great Customer Service!!!

Ms Chris was phenomenal.. positive attitude and very detailed

Mis.chis was very helpful,sweet gave me all the rundowns on the policies good customer service. 🥳

Nice place to store your items

CR was very helpful made it very easy

Funny and good service

Perfect customer service

Cris you were awesome. Thank you for the help

Chris was amazing I had an emergency that I needed assistance, she took care of it without any problem and consistent with making sure I was ok

Great customer service, very nice explained everything, on point.

Cris great job

Good customer service and very respectful...

Absolutely loveeeee Chris!!! She is phenomenal and has the best personality!!! She deserves a raise!! Very thorough and down to earth.., felt like I knew her since birth ☺️

Cris is AWESOME 🤩 GREAT CUSTOMER SERVICE.

Chris gave me good customer service

Good customer service was in and out in no time

Excellent customer service. Patient & kind, straight forward overall Thank you, Chris (Winchester location)

Knowledgeable and informative. Very Pleasant assistants. Great Customer Service

Chris and her co workers were awesome. They don't let people out or in if you aren't legit

Cris helped us get a better deal in a storage space and was very informative of what we can do and not do around the place

4500 Winchester rd the girls who serve there lousy rude behavior, I was really impressed with the rudeness, an old lady and her young partner make a great team giving bad service.

Ok Chris was awesome, she was very good at helping us . She explained everything and made sure we understood all the information. We were very satisfied. Thank you Chris

Ms. Cris was very helpful and very polite to me n I appreciate her so much thanks Ms Cris.

Thanks for the help cris

Chris was very good excellent customer service

Thanks for all the help cris

The young lady cris was very courteous and has great customer service. I told my niece to come talk to her about getting a storage because I knew she would take care of her.

Costa and cris I really appreciate you guys for going out the way to help me. Thank you

Cris and cosha you guys do a great job. Keep up the good work ladies

Had the pleasure of working with Cris today.. she was amazing and very personable. She got us taken care of right away, definitely recommend

They were very helpful getting a new storage unit on a better price

Cris is a definite asset to this company! Kind,Courteous, outgoing when it comes to the people, and willing to help at all times. Thank you for hiring a go-getta!

Cris you were a great help thanks for aiding with the lock smith assistance

The public the storage on Winchester really cares about people’s personal belongings. I had failed to properly latch, the storage unit and the employee named Chris was quick to Catch the mistake and promptly called me to let me know that my storage unit was still open. She was very Earnest and understanding of the situation. I definitely recommend going to that location.

I want thank Cris for a wonderful experience and stay here with public storage. Convenient and affordable place to have

Great customer service the ladies are awesome Great job

Wow wow!!!!Great customer service!!!everything was explained well!!very impressed!!

Great job ladies. Awesome service as always

I Want To Thank Chris So Much For Her Service At Public Storage. Keep Going 👍!

I love to come in the office for a great laugh and great service. Keep up the good work Costa and cris.

Cris and Cosha gave the best advice. I got a great deal online. Thank you ladies

I came in to get a price quote and had a really down home experience.. cris was funny, honest, and willing to go out her way to give the most accurate info. I had a great experience. Thx cris

Cosha, is a customer service rockstar! With her storage expertise, comedic timing, and responsiveness, she made my storage experience a blast. She's a customer service superhero, and I guarantee you won't be disappointed!

Chris and the other lady were very nice and helpful. Unit was clean and exceeded expectations.. TY Chris

Chris and Cosha were amazing. Good experience for sure.

Cris you were fast and friendly. Thank you

Cris and Cosha were so helpful. I had a great laugh and you took care of my need to find a unit in a timely manner

I stopped at Public Storage to pay to have my lock cut and replaced. Ms.Chris told me the property manager was onsite but attending to units that were going up for Auction at the time and she would ask her to remove and replace my lock prior to her leaving the site. She then informed me if the property manager was able to cut my lock prior to closing she would call me and have me come and secure my storage. I thanked her and informed her I might not make it back today but I could come in the morning but I'd appreciate her phone call either way. When I was turning to leave,Ms.Chris saw that I was pregnant and asked when I was due. I laughed and told her tomorrow at 12 is what time my csection is scheduled I was coming to get the carseat but I can come back in the morning. Ms.Chris said "no you can't you need to be resting before going to the hospital..let me go talk to the property manager and I'll call you as soon as she cuts the lock.". I thanked her again and left. By the time I made it to the traffic light @ Winchester&Perkins..I was receiving a call from Ms.Chris informing me my lock had been cut and changed and I could come back and pick my keys up at anytime.. I went back to get my keys and was shocked to recieve curbside service..Ms. Chris brought my keys out to me and wished me good luck and congratulated me on my upcoming delivery. I was so very pleased and happy. This is beyond customer service this is human service which is rare. This location is lucky to have someone as thorough and empathetic as Ms.Chris..she didn't have to do any of the things she did to ensure I had one less thing to do in the morning and that I got what I needed..I appreciate her acts of kindness more than she knows. I truly want to thank her for going over and beyond.

CRIS you did a great job thank you

Horrible! I wouldn't offer this service to anybody.The property manager Chris is very disrespectful. Doesn't know how to talk to people.

Came in to make a payment the office was clean the staff was nice Chantay helped me she was very polite.

I have been paying for this storage for ovef 10 years and went to check on my unit...everything is dry rotted...plus the customer service over the years is getting worst and worst. Kris at the front desk should be fired and Tasha should get a raise. I am NOT praying another cent to these people...I finally had enough...today marks my end with this public storage on Winchester...Good-bye and sell my belongings in Storage Wars...I am giving you notice today that I DO NOT want this storage unit any longer and all my property is being relinquished to you all and do as you see fit. Thank God this experience is finally over...take the remaining balance from the thousands of dollars I have spent over the years!! Free at Last...Free at Last..Thank God Almighty...I'm Free of Winchester storage! Worst experience ever! #Unit 3134

Cris did an amazing job yesterday. I will definitely be back in the future. thanks Cris

The team at this location helped me with paying my bill and updating my contact information. They were nice and very genuine. Chris was a great help!

Perfect service from kosha&chris...couldn't been more helpful..actually showed me my spot and additional spot just in case I'm need to park a trailer...they are a fantastic team, I recommend you all try public storage 4500 Winchester.....NO CAP!!!

I understand that it's a public storage, but if you don't have bathrooms for your customers it's kind of ridiculous. I went to the storage to pick something up, and I had to use the restroom. So I asked if I could use the restroom and I was told that the restroom was locked and nobody could get into it. What kind of place locks a restroom? If you don't want people to use the restroom just say that! Glad I'm done doing business with this place.

She was very helpful and kind

Very spacious to move in

Our experience there was very smooth. The facility there was very neat and clean. Amelia treated us with kindness and was very knowledgeable and accommodating. The workers were very helpful and each time went out of their way to help me.

I wish I had a zero star option. The nasty person at the desk see us waiting for the door to open because it's not working even with the code and she tells us as she's leaving the office that she's off the clock. That she is not going to help us. Until we block her from exciting she finally decided to open the gate. Very rude person. She should not be working at this place if she can't help folks out

They are to expensive for no reason I pay almost $300 for a 10x15 not climate controlled

Cris at the Winchester location was very professional and helpful. Thanks so much!!!

Felica and decosha did an amazing good job help me rent my unit on my first visit

As we all know having enough room for things we have accumulated and not enough space,so the many mini storage facilities around attest to this happening all the time .the place was clean and we were able to come and go with out any problems. Customers are given a code to open the gate keeping the area Secure ! Again, I can recommend this business for those of us needing some extra temporary space on occasion!

Service Representative Cosha is excellent. She is very helpful, willing to listen to your questions, and your rants also. Instead of immediately telling you nothing is available, she will do the research first. The “Five Stars” are earned.

If you know why? Please contact me, because was a badly awful experience.

Hello just giving MS Cosha a big thank you for all of her help….5 stars

Had to get my things out, after five years the cost was going up again. It was cheaper to get a new unit somewhere else.

Cosha was great. Answered all my questions, laughed at my bad jokes and got me set up in no time. Clean office too. Good people.

This place does not even deserve one star… stored a vehicle and came back two weeks later parts were missing of the car… asked about the cameras and just so happens the area that was rented to me is not covered by the cameras which I think is a joke due to the fact only a couple of screens in the lobby had video streaming from the camera the other screens were black which indicates they are not working or turned off. I do not recommend!!