Public Storage Self-Storage Units at 1439 Folly Road, Charleston, SC

Christina at Public Storage Folly rd is very professional and polite. Thank you for 5 star customer service Ms Christina!

The staff at Folly Road on Johns Island, SC are quite helpful. The storage space is clean and well-maintained. Security is good. Nevertheless, Service Support is non-existent, and a BOT manages your rental experience. After a promotional rate, expect storage to increase by 25% to 35% a month after 6 months. While the proposed rental will increase, Public Storage is offering promotional pricing for a unit of similar size at 20% or more below one's current rate. The only way for existing customers to lock in a better rate is to accept the new promotional rate and physically move your stored goods from one unit to another. On a newly replaced knee, this is not easy. Presumably, this is a successful business model, but anyone who is a loyal customer and pays their rental fees on time is treated very poorly. One of the worst experiences I have ever had. I am so sorry that the wonderful staff at the Folly Road facility is being managed by a BOT programmed for short-term profitability that exploits current clients. Shame

Ann was so amazing and helpful and got me set up ın the perfect 10x10.

Ashley was polite & helpful. Great experience.

I’m very happy with Public Storage!! Tracy made it so easy for me. This move was difficult for me so I’m so grateful that they made it very easy.

Great experience!!

I, at first was very happy with public storage. However, I have now downsized n I have run into several different issues. I had prepaid for months in advance for my prior storage space, that was more money. I had gone to sign for my new space n I had to pay for that new space, which I did! My phone was blowing up with notices STOP.. you must pay for your space yada yada. I couldn’t get into any space, new/ or old. I went to the public storage center, spoke with a rep, they were saying I owed money, four dollars n change. I refused to pay it. I asked to speak to a manager. They gave me a number to call, which I did. That phone call was not any better than the meeting at the actual storage unit. So here it is nothing is settled, I have paid $184.00? Plus $133.00, n I should be receiving a credit. I will make a few more phone calls but this is taking to much of my time. I will let you know how it goes, good or bad! I have been a consumer advocate for years. Consumers are being taken advantage of now, more than ever. People don’t have time, can’t make time , n time is money! The public needs to know how this turns out. I’m sure this is not the first time this situation has happened, but maybe the first time it’s been reported or that someone took notice! Thank you for reading n being informed! Consumers beware!

Great place, clean and neat

If I could give zero stars I would. In less than 2 years time they increased our rate from $300 to $500/month. They have a rat problem and a roach problem that they don’t care a much about. See pictures- rat droppings on all our stuff. Water just running down the wall. Roaches everywhere. The management saw all of this after we complained numerous times and their response was “well we can give you $40 off per month.” Terrible management. High staff turnover. The gate is very finicky with the app technology and half the time there is no one in the office to help you. Stay away!

Tracy was wonderful!

The Public Storage on Folly Rd is convenient and clean. James was very helpful. He even skipped his lunch break to help me. Thank you.

My bill has gone from $73, to $272 in 3 years... $73->$84->$93->$119->$160->$214->$272.. At this rate, it will be over $800 by 2027.

Great location, fair rental price, and friendly managers

Staff very friendly, helpful, and knowledgeable of theirs service.

Very clean, well-kept facility. I recently had an issue with my elevator codes when moving to a new unit. Dave at the front office was a HUGE help. Quick, thorough, efficient, and called a few minutes after the intended resolution time to confirm I was successful and not experiencing further issues. Greatly appreciated!

Absolutely great facility. Very clean and customer service is superb. Tracie is phenomenal!!

Tammy in the front office is awesome! She made a very stressful time moving much more manageable with her helpful attitude and cheery disposition. She’s the best. My storage locker is great, too. Better than expected. I will always use Public Storage from here on out. Thanks, Tammy! 😀

David and the rest of the team is amazing here!

I’ve used this Public Storage two times now and I’ve had an excellent experience. LeAnne, the lovely woman at the front desk, is so friendly kind and helpful. Great person to first meet entering the property!

LeAnne at the front desk is such a joy. Great clean space and totally satisfied with storing with them.

Great experience 5 stars all the way

Jeanine was very helpful and answered all of our questions, as well as took time to show us the unit we were interested in, five stars!

Tammy was great in helping me move out of a storage unit and get everything set up. Thank you so much. Smooth transition. Super nice and helpful. Really appreciate it.

Choosing a storage unit is never a fun thing to have to do, and I have never had a good experience doing so before. That is... until, I went to Public Storage on Folly Road! Tracie and her staff were not only thorough in explaining everything, but were very personable and kind AND patient...which is the very essence of what is sorely missing in customer service these days. They had me laughing out loud, and their attitudes certainly helped ease the stress that usually comes along with getting a storage unit. Also their pricing on a 5 x 10 unit beat the competition by over $30 a month!! Wow!! If you're looking for storage, I highly recommend checking out Public Storage on Folly Road! Tell Tracie Jan sent you by!!

Dave was amazing!!! So kind and informative!!

They are awesome

As a storage unit renter for two years now, I have had the absolute best service with Public Storage! Anytime I am there, I always get checked in on making sure things are good to go. I know my items are kept secure with all of their up to date safety features. I can’t say enough great things about this place.

Dani is awesome. Facility is clean and staff is very friendly. Definitely recommend this particular location.

Super helpful, easy to work with, and the customer service is excellent!

Tracie is the most helpful person ever!! Highly recommend renting here!

I Have had a space here now for 3 years. Its clean, bright and tue management is feiendly. Oh and they still have grear orices on oaxkijg supplies. I stopped by, because my daughter mentioned they had packing supplies and I needed to pack some china to ship to family. I ended up getting two sets of dish sets and two small boxes for the 12 piece place setting. UPS had no issues with the box size and my step-son said nothing was broken upon delivery. Next time I need to pack something, I am stopping back by and getting Tracie to assist me.

Dani was very pleasant when I walked up to greet her beautiful lady and I will refer more people to this location

Very helpful...5 stars. Easy to get what I needed

On Point.

Incredible person and great admn. For the company.

Manager is great. Space is fine and clean. Watch out. After six months, raised my rent by 25% which is way about recent past inflation. I have been in occupancy for 5 years - no breaks for good steady customers that pay with autopay.

Have my overflow from downsizing here.

Good storage location but the prices keep getting increased. There are more affordable options within a mile of this location. Hundreds less.

Tammy gave the best, most helpful service.

Tammy was a big help. She is wonderful Go see her

Tammy has amazing customer service.

Tammy at folly storage is AWESOME. She a great personality.

I have been working with Tracie 8 years now and she is a superior manager. I feel completely confident in. Her leadership and management if the property. Dani has also been a great manager she has always provided assistance with all my storage needs. Both Tracie and Dani are polite and treat customers with great respect. The property is well maintained and I have never had issues with pests. If I have brought any concerns up they have done their utmost to find a resolution quickly.

Tracie was amazingly helpful and made my day by making it so easy to get the exact unit I needed to keep Jaded ( my motorcycle) safe and secure. Thank you so much Tracie

Tammy was AMAZING!!!! Very helpful, she told us about the different promotions that Public Storage offered, and she made sure that we was satisfied with our unit! Very nice woman

Tammy was extremely helpful and offered amazing customer service! Thank you again for an easy storage experience!

Tracy from the Public Storage in James Island has acted as my SC welcoming angel. She not only easily registered me and walked me through the whole process in a professional, knowledgeable, and efficient manner, but also provided mebwith useful tips to living and succeeding here as well. I hope that you appreciate Tracy's talents and compensate her accordingly. Thank you! Cia R.

I rented a unit today and had a wonderful experience. Tracie was professional and very efficient. Thank you Tracie for your superb customer service!

Tracie is the best! There are some great deals here for the space you get and I'm a fan of how everything is set up using the app and phone, proximity sensors so you don't hage to worry about logging in or using the key pad /remembering combos to open the gate, etc. Well thought out.

Dani behind the counter was more than helpful in fulfilling my needs, very informative and friendly in her service. This property is secure, safe, and I would store museum relics here if push came to shove.

Tracie was more than patient and helpful with everything I needed including my move out!

Tracie was amazing. Made every interaction fast and simple.

Tracie made renting a unit quick and easy. She is knowledgeable and friendly. I highly recommend.

Friendly, personable service. Tricia was knowledgeable and so very helpful when I was trying to decide what size storage unit I would need. The storage facility was neat and clean. It’s a good idea to check out and reserve your unit online and then call the facility. Sometimes the online site has lower prices than if you just walked in off the street.

Great customer service from Tracie! She made the process very smooth and stress-free. I recommend this location highly.

Excellent service, rented climate controlled unit for 3 years.

Awesome spot

Very kind, personable staff and a very safe-feeling setup to the storage units (i.e., incredible access control).

I needed storage when my business moved and the new place had inadequate storage areas. I rented a 10x10 with PS on James Island was very satisfied. The price was reasonable enough but it was truly a pleasure dealing the staff. Danielle couldn't have been nicer and accommodating with all matters. When customer service seems to be an afterthought these days, the staff here stands out! Thank you!

There's an employee by the name of Tracie was a great help with the inquiries that I had nice lady.

Wonderful experience, friendly atmosphere and awesome customer service. Love you guys!!!! Tracie & Dani

Tracie was great! She was knowledgeable, friendly, thorough, funny, and took the time to make sure I got the right sized unit for what I need. Very appreciative of the good customer service!

Tracie was fantastic help!

Ive worked with tracie for years. Always helpful.

Great Facility and staff!

Rented a 5x5 storage closet in July of 2020 at $15.00 per month, since then in less than 2 years we have seen a 425% rent rate increase for the same closet which now starting July 1st will cost us over $80.00 a month. I rented this to store our families beach items as we visit folly yearly in July but it will be literally cheaper for me to buy new and throw everything away at the end of the week rather than rent this for another year.

Everything was great with my rental at public storage. Tracie in particular was very helpful and easy to work with!

Very good experience, Monica was a great help and really explained everything and went over every best option for me to a T. Very good place to store your things, recommended!

Danni was great! Had some trouble opening our unit and she was incredibly nice and helpful!

Great fast reasonable service Tracie was a huge help!!!!!!! Thanks Tracie

Very friendly great customer service.

I had issues with my app/entry code and I let the office know about the issue. Alana was integral in handling the issue and called to verify that it had been handled. I'll continue to have them as my go to storage facility thanks to the friendly customer service I receive. They are always willing to help!

Totally awesome experience here. The climate controlled storage is clean And a breeze to access. Alana and the front office staff are incredibly knowledgeable and incredibly helpful

The facility is clean and in a great location for me. I have been very pleased with the helpfulness of the staff. Alana answered all my questions and was courteous and professional. I would recommend this storage facility to anyone.

This storage unit was exactly what I needed for my cross country move. It was clean and easy to access, not to mention very secure! Tracy was super helpful the whole time I rented my unit! I highly recommend this storage facility.

Tracy was great and accomodated all of my needs! She will do everything in her power to assist you with your atorage needs. There were no issues getting trucks in and out of the facility.

I worked with two different people to get set up with my storage - Alana and another wonderful woman whose name I've forgotten. Both were VERY patient and helpful. The facility is nice and conveniently located for me. Both Alana and the other woman (who was working during the first half of July 2022) went above and beyond.