Public Storage Self-Storage Units at 17501 SE McLoughlin Blvd, Milwaukie, OR

I'd like to think Justin at public storage you were so kind and helpful and super patient he went above and beyond to provide great service I don't think I would be able to get the service that I got from Justin at any other storage center thank you so much Justin my husband and I both appreciate you

The manager, Kelly, is very organized and keeps the facility in excellent condition! Always helpful

What a great man. Mr Kelly is the best for this job. He is very helpful and kind. Great job Mr.

Mr Kelly was so helpful. He took his time to show me and my family all the Necessary stuffs I need for my storage rent. He is a great man. Thanks so much .

Great prices and helpful staff. Would recommend.

Kelly is amazing and does an excellent job! I would highly recommend this storage facility as I know my stuff are always taken care of. Update: Still the best location and customer service all due to Kelly. Still recommend this location to all my friends and family!

*Edit* Still the best storage place in town. Kelly is very helpfuland keeps the place clean and safe. Fantastic service! I am new to storage rental dynamics and Kelly was so helpful with information on how the process works. The facility was clean and Kelly really was the man to see about renting a unit. He seemed to take his care of the location very seriously. When it comes down to getting the rental unit it will be at this location and with this very knowledgeable and helpful staff. *Edit*. Talked to Kelly again about this location. Still great customer service and knowledgeable. If you need a unit talk to Kelly. *Edit* Still the best place in Portland to store your stuff. Kelly still keeping it looking great.*Edit: This storage place is the best in the Portland area. Kelly is helpful and really nice. The place is so clean and safe. Thanks Kelly!

We were at public storage unloading a 26' uhaul. It was 98 degrees. We are in our mid sixties, with health issues. Our helpers didn't show up. Justin came by & introduced himself. He came by frequently to check up on us, making sure we had water, & that we were drinking enough, & taking breaks. I thought that was excellent customer service. Above & beyond. Kelly, the manager, also introduced himself. He helped my wife figure out stuff with the app when it wasn't working right. Thank you, Kelly. They both earned 5 stars. Wish I could give more.

This is a review ONLY for staff. Kelly, the onsite manager is amazing. He’s been helpful trying to figure out the app issues. When he couldn’t get it, he gave me the help center line, which is impossible to find in the app.He’s also always very kind, saying hi whenever he sees us. I’ve also dealt with Justin. My husband & I had all our helpers bail. We are 64 & 63, & it was 95 degrees. We had a 26 foot U-Haul. Justin kept coming down to check on us. Making sure we rested, had plenty of water, and that we were actually DRINKING the water. He was very kind.

Overpriced and run down, next to zero security features. Go pay the same for an indoor coded access storage unit.

Kelly is awesome! We had a great experience with storing our vehicles.

Kelly was friendly and easy to work with! Completed my storage rental without any issues and in a short time!

I came in today and was greeted by a great representative named Justin. He made everything quick and easy for me. Thanks for the great, friendly, and professional.

The sweet man who helped me finish setting up my rental was a hero to me. Lots of kindness and patience and empathy, on a day when i severely needed it.

Kelly went above and beyond. Great service above anything. I’m glad I came here.

Kelly was super gracious and nice to work with! 10/10 recommend this location.

I had a fantastic experience at Public Storage thanks to Kelly! He provided exceptional customer service and had a warm and friendly demeanor. His professionalism and willingness to assist made the entire experience smooth and stress-free. I highly recommend Public Storage, especially with Kelly's outstanding service!!!!!

Nice clean place with a friendly and super helpful manager, Kelly. Took the guesswork out of renting a storage unit. Professional staff. Thanks Kelly! Edit**Still a well-kept property with great staff. Kelly is a professional. Very helpful.**2nd Edit** Still a great place to store your stuff. Kelly keeps things running smoothly and it's clean! Thanks. *edit* This is the place for storage. Kelly is still keeping it a great place and still very helpful. Clean and secure. *Edit* Really great facility. Clean and secure with great staff. Thanks again, Kelly.

I needed a storage unit and parking for my truck. Kelly helped through the entire process. He was professional, kind, and patient. He showed me multiple options indoor and outdoor. He also took the extra time to find me promotions to save me money. Exceptional service all around. I would highly recommend.

Justin was very helpful, was a very smooth and easy process!

The property manager of this location runs a tight ship! Clean, friendly and secure! You can tell he takes pride in his job. 👍🏻👍🏻

Kelly is a good guy And I have never had any problems with the facilities However, the rent increase sales are surprisingly high, surprisingly often, and not at all competitive with the local market rates Hopefully instead of replying with a generic boiler plate, offer of condolences and suggestions that I move into a smaller unit when I asked for them to not raise my storage rent so often , This will definitely have a priority when I am choosing whether or not to stay or find someone else to offer me a better and more consistent value for my money Kelly and all the employees have always been helpful I just wish I would’ve known about the rent increases of 20% every other month after the first 6 months If they keep increasing the rent at this rate, I will probably be paying more for my storage than my actual rent on a apartment I’m going to leave this “five star “ review in hopes of getting these issues resolved. That’s about as honest as I can in this very challenging situation ,

The customer service here was above and beyond excellent. The online ordering of a unit went smooth, and they were very quick to respond o any of my calls. The gentleman even loaned me a lock when I told them that I had a lock to use but couldn't find it at the moment. When I started moving stuff into the unit, I realized that the lady had left a lock in the unit for me, which I returned immediately to the gentleman and worked hard to find my lock quickly. When I found the lock, I switched them out and returned theirs. Now, what kind of storage unit does that kind of nice thing? Most would just tell you, "Oh well, sounds like a personal problem" and make you buy one. People who are willing to trust deserve my respect and make me work harder to keep theirs. Sorry, I don't remember your names, but know that you two are doing great, and I appreciate the kindness and warmth you show to your customers.

Fantastic experience kelly was tremendous help thank you so much!

Super friendly Kelly It's the best

I'm not usually a fan of storage facilities, as the service is often mediocre at best, but today was surprisingly different. Kelly, the manager of the facility, was very professional and had a great customer service attitude. He made the process of renting a unit very clear and easy. I'd give Kelly 10 STARS but it wasn't an option. Thanks so much for such a great experience!!!

Kelly has to be hands down the nicest caring Empathic person I have ever met in the storage profession. I have been through it lately and Kelly went above and beyond to help save my unit I couldn't be happier with the service he provided. If you have any storage needs please bring your business to this public storage and ask for kelly

Ver y good job, Love.

Kelly was very informative with all of my questions and very polite. I will definitely be referring my friends and family to this Public Storage!

Staff is upbeat and charming, easy to communicate with. Kelly was very informative and seemed very dedicated. I'm looking forward to working with him in the future

Recently went to this location with my boss, and Kelly greeted us in a very friendly manner and seemed to be very knowledgeable about the business! Kelly showed us where the unit is, and was very helpful with any questions we had. Thanks Kelly!

Public Storage was running a special and Dustin made it quick and easy to get setup with a new storage unit. Kelly was great to work with as well, and accommodated access just at closing. Great team with better than expected customer service, highly recommended!

I rented a store in Milwaukee and met Kelly Rising who welcomed me very well. Moreover, the service was excellent. Kudos to Kerry for doing the most perfect job I have ever encountered. Thank you and will be a customer forever. Anyone who need help to find good price storage meet up with Kelly at Milwaukee

Just closed out our account with this Public Storage. Stored the company truck here for about one year. The few times someone left garbage, it was picked up promptly. Something damaged was generally repaired quickly. And the Staff was always polite and professional. They would help, assist and direct you as best they could. Professional and clear, everyone was a pleasure to deal with.

I was very happy with my experience today at the public storage. Kelly helped me figure out how to get the code from the person renting the space, ( who is back in Maryland). Then, he helped me get into the space & vacate it. I was having a hard time backing a trailer, so he let me go through the gate & straight around. Very nice experience! Thank you very much!

Very helpful and professional

Justin and Kelly are the best! Super nice and helpful when I was having a really bad day. Cheers!

Kelly,the location manager, was fantastic.I made a mess of trying to do a new unit when all I needed to do was make a transfer. Kelly was understanding and calm and worked throught the removal of my mess and setting up the transfer without any additional costs to me. He was willing to stay late, as I did the transfer right near clossing (another challenge from me). Again, Kelly saved me time, money and met all my crazy needs! Thanks Kelly

Gate closes to early and the rent has gone up 4 times

They close to early. Otherwise it is pretty good. Easy to open gate via app

Wonderful customer service! We got a really good deal on a 10 x 10 thanks to the employee who helped us, thank you so much!

The manager has always been super friendly and helpful. Will definitely recommend renting from this location. Thanks again!😁

Very friendly service!

Kelly was the gentleman I worked with and he was absolutely wonderful. Stand up guy was pleasant to work with and was fast and efficient, knew what he was talking about and was very helpful, got me the best deal possible and warned me of any types of fees and things that might change. Thanks Kelly, Here's that awesome 5 star review I said I'd give you. You made me feel at ease and like my stuff is going to be safe in your care. Thanks again.

It was great yep. Unloaded really easy

Kelly was great to work with! Thank you for assisting with our move from a larger space to a smaller space, and by fluke right across the row making it easy to transfer items. As well, every time we are there, he is very pleasant and helpful, along with keeping a watchful eye on the place. Keep up the good work!

I had an issue with my personal car, dying while in the parking spot that I rent. I called several tow companies, even had one come out. They refused to come inside the gate to get my car. Kelly stepped up, and offered his contacts to get me taken care of. Hurray Kelly! My car situation has been handled.

Kelly was professional and helped get unit set up and would recommend.

You can only access your storage unit until 6 p.m. on weekdays, and only until 5 p.m. on weekends. Wth????? It still gets five stars due to Kelly's truly helpful customer service! 👍👍 Update: public storage wouldn't return my money even though I returned my unit unused the next day 🤬 this lady on the phone said "just because you changed your mind" bruh, I was bamboozled.

Kelly at Milwaukie branch is knowledgeable, communicative and very helpful. A great sense of humor too! Made our check-in process a breeze.

Very clean, reasonably priced units, the manager (Kelly) is pretty cool too, super helpful and pleasant.

Kelly was great and provided excellent service!

Kelly was quick and very helpful.

James was awesome! *Edit. The unit I rented was advertised as 10x10. I rented a trailer and towed my stuff over 1000 miles, to find a unit that is 9x9 and all my stuff will not fit. All their advertised 10x10 are actually much closer to 9x9. 9.2x9.3 Literally. Big waste of time, money and effort. wont rent from public storage again....and I am a long time customer.

Always great

Great service, fine accommodations for my needs.

Kelly was clear, efficient, and overall great to work with.

My experience was smooth, easy and management was extremely polite & helpful. 5 star customer service. Thank you!

Have been at this space for 1 year and have had the payments increase 3 times already went from 130-193-250. With no notice on the last increase. They have confused my unit with another unit (that was next to mine) cut off my auto pay an said my unit was emptied. Ran down to the building the next morning and turns out it wasn't my unit but my account was charged from a fee the unit next to me (that moved out) didn't pay for. The employees are kind but that doesn't make up for the mistakes. As well as the rapid increase every few months is ridiculous.

I have used storage units in the area But this by far was the best experience Mr Smith was more then accommodating And the 24 hour access was a plus. Secure clean and well worth the price. Highly recomend this place

Great experience highly recommended!

Great service always will come back

There is no way any positive reviews here are real. They upped the price of my unit twice now, once with a two week warning and now with no warning. Shady company. Put your stuff literally anywhere else.

Kelly was amazing and so was dee they were both so very friendly great people! The best customer service I’ve experienced in my life. We had traveled out of state and we had come across a problem and he was right there to help fix it with no hesitation I would highly recommend this place.

Super amazing owner very helpful all problems solved this was the best experience I've had at a storage unit very comfortable

This place is far and above the rest !!! Tim and Kelly are great people and more than willing to lend a helping hand and go above and beyond for the customer. I recommend this location without hesitation. Thanks again guys for the integrity and great vibes !!! Best Regards ~ Apollo Akasha

Amazing customer service... very informative

Great customer service!! Tim and Kelly are top notch!!

The man .. the myth... The truth! Kelly was the epitome of excellent customer service. He should be the new face... The new.. poster child... If you will if all employe training videos. Thanks Kelly.

Kelly was very helpful in this process!

Very fast and friendly. Good experience

To whom it may concern, Your staff member Kelly was amazing. He was available, professional and friendly throughout the transaction. This could have been a big pain as it is at some storages facilities but Kelly got me in and out in no time flat. My thanks to management for having made good staffing choices. Bradley Berg President Industrial Equipment Repair

Kelly rocks ! What 5 star customer service and he was a delight to work with

Really helpful, great customer service. A safe place to park our rig for a couple months. Thanks!

Easy, quick, and great service! Best price I could find in the area. Kelly was very helpful and attentive! Thanks!

They have definitely gone way down on the list of places I would want to work with in the future! Used to be amazing customer service and just walk around great place but now customer service it terrible and the employees probably should be sober while on duty and definitely shouldn't leave locking ppl inside the gate and refusing to give them gate codes but maybe that's just me

Too much online stuff involved. Complicates something that should be easy.

The gentleman is the most considerate and goes above and beyond, He was knowledgeable and answered all my questions and addressed all my concerns, Highly recommend this location anytime; Good work sir, Keep on keeping on!

I highly recommend you choosing any of the numerous storage facilities on McLoughlin. Unless you want to deal with terrible customer service and you items being damaged. Only had the unit for a few months but have had debris and water sprayed into my unit on several occasions. Been in touch with the Regional, she is no help either, I will never rent anything from Public Storage. After complaining about the issue, I just got a notice that my rate is going up from $94 to $128 a month. I will be moving my stuff out this month to the Uhaul down the street, used them in the past with no issues. Wish there was a rating lowering than 1 star cause they don't deserve that. Please see photos below and yes this is the inside of the unit.....

Neva was extremely helpful. 11/10. Thank you so much!

My experience with most storage facilities aren't really good. However, when I signed up with Public Storage, Kelly was super friendly, very helpful, and extremely professional throughout my entire experience. He was knowledgeable and answered all my questions and addressed all my concerns. He was supervisor helpful. Thank you Kelly. Highly recommend Kelly and this location anytime.

The gentleman is the most considerate and goes above and beyond. Good work sir. Keep on keeping on!

Kelly helped me out of a jamb. Been renting there for over 2 years now

Very kind gentleman. Was available and ready to help problem solve after an issue with another location. Clean and controlled facility!

I had some rough experiences with the Public Storage company as a whole, but The manager at this location, Kelly, personally made it right. He has been very helpful.

This storage place was clean and well kept.Kelly was knowledgeable and helpful. Great customer service. Thanks Kelly!

Kelly was such a huge help to us throughout our stay here! We left only because we finally moved into our new house and didn’t need the space anymore! Thank you!!

Very helpful! Great spot.

Great place to store your things! Kelly was absolutely more then helpful and made this whole experience much easier for us. I will not rent anywhere else after this and will use them if i need a storage again in the future. Definitely a 5☆☆☆☆☆ STORAGE facility as well as management!! Thanks again Kelly!

Neva was great handling my check in and a small issue i had.

Kelly gets FIVE stars while the facility itself gets about a 2 today. I got the warning that keys and locks would be replaced on my unit and I would have my keys sent to me, but they never were; and when I went to the facility to get the keys from the front office the office was locked with no one inside -- during the posted business hours. The sign even said "We're Open!" Whoever was supposed to man the office didn't -- and it's only by chance that Kelly showed up even though he wasn't supposed to be on duty, and he unlocked the office and got my keys. I was grateful to Kelly for taking that extra step after driving 30 miles to get to my unit to take some stuff out. I would've had to drive 30 miles back empty-handed had he not served me even though he was not on shift and didn't have to. As for the facility itself: If you're gonna promise replacement keys sent in the mail you've got to mail them -- which you had about a month to do since the email notice was sent out. And if you're going to post "6:00 am - 6:30 pm" for operating hours, then somebody should be there and the doors to the office not locked; either that or post hours that accommodate any absence by staff during the day. Kelly's deference (-) the fail for not sending me my keys or having the office open = an overall 4.0.

Very good Service and friendly staff.

The manager has been great! Very helpful, and kind. Plus the pricing is great! Definitely recommended this location.

Kelly was wonderful! Very friendly and helpful. Went out of his way to help us and make sure we knew everything we needed to know before about the space before we payed. Will be coming here from now on just because of his great service! Thank you Kelly!!

Tammy was wonderful in helping me get the correct size storage unit for my household items. I would recommend this facility anuone.

Property #24406, Thank you so much Tammy! You fixed the issue with a smile and courtesy. I appreciate all of your help with our contract.

We went in with a lot of questions, as we have never rented a storage unit. Kelly was very polite and answered all of our questions, even took time to walk and show us a couple units. Glad that we went with this location. Thank you again Kelly for the awesome customer service.

The manager is amazing he has such a great attitude and remembers who you are when you come in...always helpful and talking with him even not about my unit is great...I asked him if he would apply at my job for he is a great manager I would definitely work for him...I greatly appreciate all he does and thank you for hiring him for that store!!!!

Nice units unless you need to clean one out. There is absolutely nowhere to throw garbage away. It's quite strange.

Super nice and great customer service and did everything right away perfect for me

Tammy was very helpful and nice during a crazy move

非常好的仓库，kelly 是一个非常好的员工，认真负责有耐心，大家想租仓库的可以来这里！！