Public Storage Self-Storage Units at 5016 W Reno Ave, Oklahoma City, OK

James was such a good help getting me through a rental and showing me a few units. The app opening the gate is a great touch!

Great, clean facility with amazing help in the office.

First time renting my own storage unit and Ashley was lots of help!! Very kind and friendly. Awesome customer service. Walked us through the whole process!

My son and I are currently renting a storage unit here. Ashley(Vanessa) LOL was very thorough,helpful and cordial,I believe she made the whole transaction a positive experience for both of us. She is a credit and asset to the company. I encourage and push for recognition of her many qualities as a salesperson and a firm and accurate representation for the company brand. Thank you to whoever hired this young lady to be the mouthpiece for this location. Unit # D411

This place has so many wonderful staff.especially Ashley and Jessica are so help, friendly and also very professional. I definitely recommend this storage space if you’re looking for a place to store extra stuff.

The person who normally I deal has a. very nice and warm personality. On my last visit, the guy was not informative when I asked questions about policies. I am unsure who the person in charge is, but I find her rather rude and dishonest. She needs a class on how to communicate amicably with customers because I am sure that I am not the only person she has annoyed.

Alert dont rent here..ive been at this storage for about 5 years and rates keep increasing,just recently was told rates would increase by another $41 a month,it would cost me more a month then a new customer,jessica is the manager and she has horrible customer service,last month in march i was desperate to downsize to save on monthly fees,i had asked numerous times over a period of time .i could never get a total cost so i did call and leave a message for jessica to return my call for a final price and she did not return my call after 3 days so i showed up on storage property and confronted her for not returning my call with final price,she said weve been over this several times,i wanted to move immediately to a smaller unit and my schedule for everything i was going thru would of only allowed a few days and now it was to late for me to move to smaller unit or vacate facility because of my time schedule,jessica was rude and disrespectful to me and she said i dont have to call you back and if you want price you have to be on property,i cant drive there when im busy and thats a lie thats why they have phones and the web site and property,thats 3 ways to do business so i ended up having to rent for another month in the larger unit i wanted out of.i called corporate to complain and i said i wanted to talk to a district manager and no one called me back except jessica called and was mad and said you went over my head and was loud and hateful even interupting me numerous times .and i said yes i did because you wont call me back,she has been hateful every since.this facility has poor security cameras,never had electric in my units always had to use flashlights,no 24hr access unless you hide in your unit at night,lots of thieft,gate was non working for over a month and broke down frequently,people living in units,homeless people hanging around facility,manager that picks and chooses to call customers back,has a bad attitude.sits in her car alot during work hours,several months back she was suppose to vacate an outside storage i had and she didnt do the vacate and i almost had to pay another month until i complained and it was finally resolved,jessica needs to be retrained on customer service and her job responsibilities.most reviews i read are good but i wonder how many times they had to deal with jessica.also back about 6 months ago i was having health issues and i couldnt drive to facility to make cash payment so i left numerous phone messages on how i could pay and it took about 3 days for a return call and I almost had a late fee,i have now vacated public storage completely and i will never use this overpriced under skilled company ever again,ive had alot of issues at this facility,i believe public storage corporate and facility manager jessica should be investegated and that i should be compensated for the last month rental for all the issues ive had.ryan is a fill in employee with great customer service need more people like ryan.I posted this review over a month ago and someone stopped my review and i got no reply so im having to redo the review to make others aware of this facility.update again,district manager called me and was hateful that i gave a one star review and she tried to bribe me when i said i wanted my last payment due compensated and she said if i took away my review she would consider it and i said i will not because my review is what i think and what i went through and that it should be seen by others,the district manager got mad and was hateful with me and then got off the phone abruptly without any promises and if you notice no one has replied to my review.this is why so many companys are failing today due to lack of customer service.we the customer are who pays their salarys,I guess they dont understand that concept.my review stands.public storage is corrupt and needs investigated.

After you've had an appropriate amount of time to fill your unit; I think it was about a year, they will increase your rates by a third. Yes, my monthly payment went from $78 to $103; just due to corporate greed. Luckily I barely used my unit, so it's just a couple car loads. A 33% increase due to corporate greed is enough to move my stuff. But it's not that easy for most. Before you open a unit here, think about the cost of moving it all when your rates go up 33%.

Great place great staff Jessica Rocks thanks for all your help

Anthony was very helpful to me today. He was polite and curtious. He was also very quick with processing my payment. Thanks Anthony.

Great customer service Jessica help Walk me through the process of getting a storage unit And was super friendly. Will definitely be coming to store things here again.

Very nice

Jessi has been so amazingly helpful and professional and always smiling when I visit my unit. Thank you for always being so kind and courteous.

Ryan was amazing during my sign up with Public storage. He made the entire sign up experience smooth!

I originally rented the unit online. After visiting a few times (after hours) finally went during the day, Jessica was there and came immediately to change my lock .. she was super friendly, super helpful, I really like this storage .. everything can be handled online, I can remote control the gate amd the staff is great

This is by far the best storage unit I have ever had. Public Storage has consistent pricing and sizable units for a great price. IIl forever choose Public Storage!

Very helpful. Very customer service.

I really appreciate Ryan's help, great employee

Ryan was very friendly and helped answer every question i had. I will definitely be recommending to others

Jessica thank you so very much for being so kind and so very patient and helpful. I will definitely recommend this storage facility to anyone and if I need storage in the future I will definitely be back. Thanks again. 💜

Jessica is amazing property manager!! Super helpful!

Jessica was amazing. She was very patient with my grandmother and very helpful! It is rare to find great customer service like that and I appreciate it!

Jessica was great, and very friendly.

I believe they robbed my storage and changed my locks, stole thousands of dollars worth of items. They were very unhelpful and didn't even submit my lock cut request, refuse to look at the cameras go figure. The first thing they claim is they didn't my storage was robbed daylight during opening hours. They don't even fix the storage doors after but can fix the office and the concrete. I have still yet to see any type of compensation from there insurance. I moved to this storage after being robbed and got robbed again. But they swear they don't know anything and that all of a sudden the cameras do not work

Jessica is extremely professional and very quick about her job, we dropped in out of nowhere with a library’s worth of books and she had us in and out with the quickness.

Very nice staff.

Jessica is amazing at what she does, extremely knowledgeable and polite. Will definitely keep her in mind for all my storage needs.

Love Jenn she is the best and I wish I could get the chance to work for her and PS

Appreciate Kim and Ashley for helping me out. These two women are awesome!!!

Solid experience thus far, Jessica is great to work with!

Thank you very much!

Jessica is an awesome storage manager I really appreciate everything

Jessica is such a delight. Im so glad she was there to kinda answer any questions I had and helped walk me through the app while being so patient with me and my slow phone. It made me feel more comfortable leaving my items here. Thanks again for it all girly!

Jessica is so helpful and kind!! 10/10 recommend this location

Jessica @ 5016 W Reno is the best property manager over ever spoke to or meet girl is with the business!!!!10 ⭐️’s

she very nice helpful

Best service and Jessica is the best!

I needed a storage unit asap and both times I came up here the staff was great. Huge huge s/o to Jessica and Rodney! Both were extremely helpful to my needs

Thank you for your expedient service!

Jessica is such a pleasure to do business with. Knowledgeable and courteous.

Jessica is most pleasant and efficient way her job. Very courteous and knowledgeable.

Jessica is courtesy, clean properties, and very respectful

Would definitely recommend public storage especially how Jessica help us thanks a lot

Jessica very helpful. I appreciate her.

Jessica was so helpful she the best I wood do 6 stars if I could ty again 😃

Thank you guys for making it so easy and affordable!

Rude , not same person.. had emergency and no support from office. Accused me of stealing a cart. In horrible thunderstorm, pouring rain pushed in my storage. They had keys. NBD

Jessica is pleasant, courteous and knowledgeable.

Jennifer was fantastic. Fast, professional, extremely helpful.

Jessica was AMAZING!! Very helpful! Patient! Efficient!! Thank you for making our experience so pleasant!!

Jessica was so helpful and pleasant

Me and my wife kept her car at the Public Storage for three weeks. It was such a nice and easy experience. The property manager Jessica was very nice and helpful. I would highly recommend using this public storage facility!

Use caution when parking RV here. Ours was vandalized. There’s no security or insurance that protects your vehicle when it gets broken into, because “I wouldn’t even know where to start looking on the video” to find the perp for a police report. But, they’ll give you a $25 credit for your troubles. It’s a $300 lock.

Jessica is very pleasant to deal with. I actually look forward to going to storage just to see her. She is a people person for sure.

Jessica is outstanding! Knowledgeable, courteous!!

The facility is clean and secure. The management is quite impressive. I've only been with them for 3 or 4 months but I am very satisfied thus far. If I feel the need to adjust or update this, I will do so.

Self service nw 40th is where my unit is but this is the managing location - Super super helpful and very kind. Even though I've had my struggles with payments, I kept it real and they really helped me. ❤👌👍

Jessica A is a wonderful property manager. She is very helpful, knowledgeable, and very courteous. I would highly recommend using Public Storage and a pleasure to deal with her.

Absolutely loved the customer service I got today, Jessica was amazing. She didn't have to but she even went and told us another PS location was having like a first month rent deal for the smaller units they have available. But let me tell you I'm glad I decided to take a look at the unit she had because the care she took to make sure all my needs were gonna be met was awesome...I look forward to continuing to work with her for as long as I have my stuff in her location

Perfect customer service and support!

Ive had nothing but friendly help from all staff. With special thanks to Jessica for being so patient and willing to help. And ever so frendly. If and when i need storage or anyone asks where they should go. Its hands down PUBLIC STORAGE! Thank you so much

Jessica has been so a wonderful and very special Lady she is kind I enjoyed her service

Alicia is great

Dealt with storage units for 10 years now. Three different storage companies. By far the best. Jessica. The manager is amazing. She demonstrates the best customer service I've ever received anywhere. She makes the whole place. Highly suggest it.

Most help here ever! Thank you Jessica

Great storage location. Mobed here, needed storage till i found a place. Clean, never a problem with access or the app. Jessica was helpful renting and super helpful when I was leaving for good.

Great manager with great customer service.

Property manager , Jessica is the greatest! Absolutely informative and customer oriented!

Alicia and Samuel were very nice and helpful! I got what I needed in a timely fashion! HIGHLY recommended!

The most inexpensive in the city for the space!

Great customer service very friendly environment would recommend this place to anyone looking for a storage space.

Rodney was great

Jessica was very very helpful

Nice place and clean

Great people

Very friendly. Attention to detail.

Alicia was great help and very helpful with the suitation on someone breaking into my storage at the location at 2103 SE 44

Still here a whole year

Alicia was AWESOME she was very very helpful very patient and kind she should be a manager

Very friendly, patient and knows what she is doing!!! She showed me a couple different units So I could see their size in person and had an answer for every question. Jessica is awesome!!!

I have only good things to say about my experience with Jessica and Alicia! I have needed assistance multiple times and they have shown up over and beyond each time.

Jessica is a wonderful ans courteous property manager.

I can't say enough great things about the staff at this facility. Jessica is a true superstar and wonderfully personable! ....a REAL boss lady 😊 They have all treated me better than family and I cannot be more grateful for such a great experience.

Alicia was great and showed us different sizes of units and the best part was she was very patient with my two kids :)

Jessica always holds it down with the upmost professional standards. Thank you you for making this family a public storage one

Jessica was helpful with the situation on get a unit, would highly recommend using this facilities!!

I’ve had my storage a few years and it’s never been an issue with security or privacy the staff is very polite & helpful the property is clean. The downside is they call if your one day late on payment & every day after until it’s paid ! Text, email, calls it’s a bite much & pricey I pay $135 & 155 if late for a small & they went up on the price after about a year into my lease But other than that it’s a decent storage. You probably could have a more affordable for the size. Good luck

Jessica, was wonderful, respectful and very helpful

Buen trabajo jessica

They re very nice nice,in special jessica

Absolutely amazing!! Due to circumstances beyond any ones imagination, my partner and I were unable to unload a 26ft Uhaul at our apt. When I rented the Public Storage building online, I chose the wrong size. Imagine my surprise when I found out. LOL Jessica, the CS Rep, Manager, Front Desk, (whatever her title) was truly wonderful!! She helped me figure out exactly what size I needed and then everything fell in place. Thank you Public Storage for being available and THANK YOU Jessica for all you did for me and continue to show it in every way. Your smiling face was a bright spot in our "nightmare move from hell". Keep up the good work!

Love the help a d support gave by properly manager.

Great customer service

Jessica is fantastic to work with! 10 of 10 recommend for all your storage needs

The manger was very help Jessica

This storage location is amazing! Last night I took my trailer from my parking spot to use today and the supervisor, Jessica, at this location called me this morning to verify it was me that took it. This is outstanding customer service and I would recommend this location to anyone looking for a trustworthy storage location!

Best customer service ever, Alicia! Thank you!!

This storage place is more trustworthy. With friendly quick staff working til 6 every day. Peace of mind is priceless. Thank you Alicia..

Alicia was outstanding! Would recommend again 10/10 very helpful and so nice!

I actually didn't rent a unit here. I just needed help. I went to the wrong location after a very long drive and the lady here was super helpful with looking up my account info and getting me a locksmith.

Prolly don't want my opinion of this particular storage facility, because i have not so good memories of this exact one. Had nothing to do with the professionalism of the owner though.

ALICIA WAS THE BEST!! SO HELPFUL, MADE US FEEL COMFORTABLE. WONDERFUL CUSTOMER SERVICE !! THANKS SO MUCH FOR ALL YOUR HELP ALICIA!! 🙂🌺

If you need a storage ask for Alicia best person for the job!

Thank you Jessica for doing an amazing job assisting me in attempting to resolve an issue that can be easily resolve.

Rodney was really Helpful and showed us what we needed and was rather funny thank you

Jesica.is awsome!!! She is fast friendly and a delight to work with!!!

Wonderful experience with a very bright and cheery lady named Alicia! I am an elderly woman moving closer to my daughter when she suggested your storage units. I called and Alicia says "Good morning.. hope your day is going well, how may I help you"? I told her my situation and what I needed. She quickly went to work, checking the units available. Explained everything A-Z. Because I ask a lot of questions and was very patient because I'm hard of hearing. Within 30 minutes I had a unit! She helped make my transition from here to there a wonderful experience and such a kind person. Thank you!

Alicia was super helpful and courteous

Very friendly and helpful to do business with

Jessica was super kind and helpful making sure I understood everything I was signing. She had me in and out within 15min. Thanks so much, Jessica!

Jessica is great