Very user friendly and easy to navigate their app and site. You can even choose to do everything online. I chose to go in and talk to someone and got great service as well. Highly recommended Public Storage to keep your things safe. They have temp controlled unit too if you have electronics or things you don't want exposed to more outdoor like temperatures, especially in extreme heat or cold. This is my 2nd time going with them and I'll do it again in the future if I need storage space!!
Spent many years @ Public Storage and needed to purge and let go. Kelly was so professional and a blessing to work with. Public Storage needs more employees that go above and beyond, and take the time to walk customers through policies, office hours, etc ....
Thank you Kelly for making this process run smooth.
There is something hanging in front of my storage door from the top. Can it please be fixed
Well I didn't have a good experience because I payed for the the hole month and two days after I payed for the unit I went got a U-haul for that day I pull up to the storage and they told me I couldn't get in because they were black topping but they was only black topping the one side so I had time to unload the truck but they told me I had to wait until the next day. Do you know much a inconvenience because I had to turn around and pay for another day with the U-haul and they had the nerve to tell me I can go pay for another storage at another location and there nothing they could do so no I definitely didn't have a good experience.they don't even deserve the star cause they close at 9 pm
Why is it so hard to speak to an actual person
This company is nothing but a scam they will literally cut your locks while you still have time to pay and they increase the rent every 6 to 9 months do not use this company
Would not recommend. Prices skyrocket every three months. When moving out they tried to charge me for another month because they "forgot" to move me out in their system. Not a customer friendly place at all.
Very clean. Exactly what I’m looking for.
It was a great experience working with Elizabeth.
I was not sure of what size I needed.
Elizabeth helped me with that and asked me what I had and recommended the proper size. Took me around the facility showed me. Various empty Units was very accommodating
Extremely happy with my choice.
If I could rate negative I would! Infested with cockroaches and no one will do a single thing about it! Was told by the on site person "someone else already complained. Theres nothing I can do" and when I contacted a main source I was told they take this seriously..its been over a month and now the entire place is crawling with them! Live ones and smashed ones, not dead from an exterminator, dead from being stepped on. My entire life is in that unit and now I will have to throw it all away. My bill has gone up $70 in barely a year, with no explanation and now I am paying for ruined items. Do not store at the South Hamilton one! I have video proof of this, and will be taking this higher up.
Had a wonderful experience with two great lady's Thank so much Brittany and Brenda for you help and understanding. Would recommend this place to my friends.
Great place! Brenda is awesome and super helpful with any and all questions or concerns. Been a tenant for about a year and a half now.
Brenda is the best! She was able to get me in a bigger unit that is way better suited for my needs!
I rented a 15 x 15 climate-controlled space at the Groveport location for 5-1/2 months and BRENDA the manager was kind, helpful, and has a very friendly personality . . . just as the reviews indicate. This is the main reason I chose this location because of the online reviews.
Brenda, the manager, is so sweet and helpful. She helped me get the right sized storage space for my family and I.
Was ok. We're able to use cart and elevator.
Jasmin helped me with the app and bigger unit
Jasmin helped me at closing time even downloaded the app thanks so much
Miss Brenda is kind and helped me out alot. She is fast and efficient..thanks
From Ashleigh
Brenda is amazing! So helpful! Couldn't ask for better service!
Miss Brenda was awesome she has great customer service skills helped me out a lot happy to have someone like Miss Brenda around 😃
Ms. Brenda was so pleasant and went above and beyond to ensure my experience with this company was outstanding . Wish I could rate 10stars! She needs a raise!
Brenda provided excellent customer service. Helped me with a overlooked change in my policy with no problem. Thank you.
Mrs Brenda did a amazing job! Thank you so much.
I really appreciate Brenda and Simone at the Groveport Ohio location for being so caring and helpful when I needed their assistance . They are great and I'm very appreciative to them both.
I went to the storage I meet a lady name Brenda she is really kind and helpful . I love the storage because it s clean and safe . All the time Brenda there to help customer on business hours and thanks her for everything
Brenda is an absolute peach. Very helpful, answering all my questions, knowledgeable and patient. Thanks again
Friendly lady at this location is so helpful & knowledgeable
The office manager was very polite and helpful,showed me where everything was and asked if we needed anything else.
Answered all the questions I had and was very knowledgeable and helpful.Recommend this storage facility to anyone!!
The manager was very helpful.
Went to check on unit and needed information about different units and the prices..... The lady I spoke with her name was Brenda and she was very informative and respectful and knowledgeable!