Public Storage Self-Storage Units at 6750 Ambleside Drive, Columbus, OH

Andrea at this place is amazing. She helped me when I was in a stressful and confusing time. Being patient with a customer is always a plus and she made me feel confident and calm during the whole process. Very professional and accommodating.

Not happy so far. The gate was broken the first weekend we moved our stuff in. The lightbulb was also burned out. We can manage a new lightbulb but the problem is that the ceilings are 10’ high. We stopped at the desk but the associate didn't seem to care less. When i called to ask them to replace the bulb that associate said the same as the other one. She rattled off some formality about they're not responsible to provide light… We are at the storage shed now. All of the outside doors are open and both gates are open!! Not sure why the doors are open. They are black topping the ground and all the machines are there but there are no workers around at all! Which means the gates and storage areas will be open to the public overnight (its friday evening) or the whole weekend. This is not cool. We will most likely need to move to a better storage facility with better security and service soon. I also cannot find an email explaining there will be black top redone or the doors and gates would be left open.

Good service and thanks again

Thanks Carl!. You are awesone

Anne was great! Very informative and patient

Anne provided me with First Class service today in locating and securing my storage space. This location is well managed and very clean. Anne is an awesome addition to the team!

Anne is the Best!

I have a great experience with Anne every time I come in here! So happy to see that she is still here! She needs to stay here!! Thank you again for the excellent service.

I always have a great experience at this location. Anne is very professional. This place is clean and well maintained. I highly recommend this location for all of your storage needs. Thank you Anne!

Andrea is best of all have deal with since I started taking storages she is excellent I can recommend anywhere with confidence no questions

Cathy just helped me complete a rental and was extremely helpful in clarifying payment information and making sure I got the unit that is best for me. Definitely helps keep the customers best interests in mind

Anne really helped me out today! You are the best! This place is very clean and well maintained!

Anne was really helpful and patient with me .She took me round to be able to make my choice.I finally got the space I wanted.Thanks Anne

Anne and Amy help lots thank you girl

Anne was excellent! She really helped me with my storage unit. This place is clean and well organized.

Anne was very helpful! Made our purchasing experience very easy!

Nice place, secured by a nice fence! Anne was fantastic to deal with!

Been renting awhile here wasn’t fancy but affordable but now they got them selves nice remodeled office and raise rent up 45 bucks to cover costs but can’t fix the roof insulation that falls all over my stuff or put working light socket in or cut grass but once month or two just shame the day to day employees are great super friendly but aside from that it’s really a disappointment

Anne really helped me out. This place is very clean.

Anna es buena y me ayude mucha. Mi espacio es buena y limpia. Me gusta Public Storage mucha!

Anne helped me out today! I found the perfect storage unit!

Anne was really amazing a superstar very helpful ❤️💪🏾

Anne helped me find the perfect storage unit to fit my needs. THANK YOU ANNE APPRECIATE YOU!!!!!!

Anne is the greatest storage manager I have ever met in my life! She really helped me today. This location is very clean. Thank you Anne!

Anne ! Whew ! I mean I couldn’t expect such great hospitality coming from a storage facility but I’ve truly been blessed by meeting you ! 😀You have helped me during hard times get through and be optimistic about my situation ! What a guiding light !! All the other property managers have to step there game up ! You’re the face of public storage truly ! Be blessed ! See iou around 👍🏽🤗

Ma Anne was so nice today she took her time and made sure everything was right for me she was so appreciated thank you ma Anne.

Anne helped me today with my move in! Thank you!

Anne was on the property today and really helped me out with a transfer! She is the best! Property is very clean.

Anne really helped me find the perfect storage unit. This place is very well organized and clean. She is very friendly and professional.

Quiero dar mi opinión respecto a mi vicita en la oficina de amblecide dr quiero agradecer a la señora Anne por el gran Cervicio que me brindó muchas gracias les recomiendo este lugar para su renta de storage

Anne was very helpful today and helped me find a great storage. She is very friendly and helpful

Anne was extremely helpful. I found the perfect unit. Than you Anne

Anne was awesome!! I got a great deal! This place is very clean and well organized!

Anne was amazing with us, very professional and friendly, love this place

Anne helped me immensely today! Thank you so much Anne!

Anne got me into a great unit at a wonderful price! This place is super clean and well maintained. Anne is the Best!

Anne was a pleasure to work with and she was extremely helpful.

Anne is wonderful and very helpful!

Cyndi was a great help! She has great customer service skills and helped me understand how everything works. Great job Cyndi you were a blessing to me today!!!!

I just moved here and need a storage Mrs. Connie was very helpful and explain every detail. Just from talking to here I can tell she has great customers service and a great attitude. She's a people person.

The storage unit did not meet expectations. The insulation was falling from the ceiling of the unit, as we entered the unit. All of my belongings were covered with dust, dirt and insulation from the roof of the unit. When I alerted the property manager he simply told me the building was old and “it is what it is”. I would never recommend anyone storing any belongings in these units.

Great place for storage! Keigan was amazing and helped us every step of the way answering all our questions. He was kind and very helpful in getting the right unit for us. Would definitely recommend 👍

Great customer service, smooth process thank you.

Came in to get info on rates for a storage unit as I am preparing for a move. Had the opportunity to work with Keigan. He was simply wonderful! Very kind and informative. He did a great job explaining the different choices available. Moving is stressful but Keigan made this one step a breeze. I’ll definitely be recommending this Public Storage location to friends and family. Thanks Keigan for a great experience!

Keigan is Awesome and got me what I need.

Alex assisted me with 5 star service!

Alex assisted me with 5 star service

Mr. Keigan at Ambleside drive was really respectful and helpful in getting boxes for me even though I only used two boxes out of 30 he made it accessible that I was able to get my money back and only charged for the two boxes I used. Thank you for the help an assistant, in the other areas with the storage unit and switching over, I appreciate you and thanks for the help.

This is the best storage facility around. Easy access. The staff know what they are doing and they are very friendly. Come and check them out. You won’t be disappointed.

Keigan was a gentleman and helped my wife and I beyond his job requirements I imagine. That’s real customer service. Will definitely be recommending to friends and family with moving needs. Give that dude a raise FOR REAL!

Polite and consideration through the roof. Highly recommend "Kegan" is the man!

Keigan was very helpful and supportive!! Very kind young man!

keigan was a great help!! and very kind!! thank you!!

The property is well-kept and the manager onsite is quick to respond, willing to work with your schedule, and courteous! A great facility overall.

Kathy has been wonderful/ very cordial and answered all my questions. Keegan was awesome as well- very helpful

Keigan he is very helpful and knowledgeable about his job and he is caring and compassion

Carlesha was wonderful with helping me transfer units. She was on the lot staging a unit and I asked to get it she was happy to help me ! Thank you so much !

Carlesha was great.. she saved me a lot of money… Omg I love her She rocks… Carlesha needs a raise.. she’s a star

Great staff and amazing facilities

Alex helped me and literally made this a smooth transition!!! Great service!!!

Treasure was awesome, friendly and kind great job!

Alex assisted me he is very informative and polite

very nice person & excellent service, Jared

I cannot recommend this company. Go somewhere else. [this review has been edited twice; the original review has been left intact, see the bottom of the review for the changes] Public Storage is a national chain based in California, offering storage units of various prices at below average quality and above average prices. The individual units are not climate controlled, but sit behind gates with personalized codes, and the staff is usually friendly and knowledgeable. However, their website is sub-par with a below-average interface, the online and call-in customer service is deplorable. Repeated attempts to rectify complaints have consistently fallen on deaf ears. The good: the storage units are exactly as advertised. The bad: over priced. Poor interface and online customer service. I've been renting a space from these guys for the better part of a year, and have had consistent problems since November. I have asked to have a supervisor contact me on over 30 occasions (to correct an issue with the payment portal), and have yet to have a supervisor contact me. Unless you just don't care (it is a storage company, after all), go somewhere else. Go pretty much anywhere else. [Edit #1] After nearly 6 months and nearly 4 dozen attempts at contacting a supervisor, today (May 3, 2022), I finally received a call. He apologized for the inconvenience, corrected my issue, and informed me that he had not received my complaint until now. The management seems helpful, if you happen to actually get in touch with the right person. [Edit #2] No, I've not always paid on time, but I've always paid, late fee included, before the cutoff date. However, my lock was removed and replaced before the cutoff date on several occasions. Further, the rent has not only increased by approximately 325% in one year, but we have been prevented from moving our belongings out on several occasions (the gates have been broken and/or locks changed on several occasions). During the most recent attempt to get our belongings (mind you, there was a zero balance on our account, and the date of attempted move out was prior to the first of the month), we discovered that they had cut our lock off yet again, and replaced it with their own. We were told we could cut their lock off ourselves as long as we didn't damage their property (we declined for fear of being accused of damaging their property), and were accused by the employee that was present of threatening him (5 witnesses stated otherwise), and we had to call the police for our own safety. The employee then denied that the lock (which had a Public Storage sticker on it and matched 7 other locks in the row) was the property of Public Storage. Go somewhere else. There are multiple, other, storage companies nearby, and they are all cheaper (and with better customer service).

Jared such a nice guy! Helped me end my stay here at the storage :)

When we first came to this place, we met Jared. He is so professional and has great customer service skills. He gladly showed us the unit we were interested in and answered any question we had with a super nice and friendly attitude. We ended up renting immediately as he offered us a very good rate

Jared made it super easy to rent. The process was smooth and he made sure everything is clear.

Jared thank you for helping me

Carlesha provide great customer service and has a great personality I recommend you come to this site and get your storage unit. 🤗🤗

Alex assisted today and I received 5 star service.

Keigan was extremely helpful and did a great job getting us checked in, and making sure we were fully informed. He was also very nice! Happy we chose this storage place!

Friendly helpful and knowledgeable staff would recommend this location to anyone in need of storage

Clean and convenient

Storages are clean, rates are great! I really like the workers make things a smooth process.

Easy to work with, really good people that work there.

Kathy was very helpful to get the perfect storage unit for me. She is awesome!

Jennifer is very nice and friendly. Helpful too. Hope to see more of her.

I loved renting a storage unit at this location, Jennifer always helped me through any questions or concerns I may have had. This location is always clean. Jennifer was fantastic she went out of her way to make sure I was contacted and communicated with about my move out process; super helpful and reliable!

Hi was there earlier today and Jennifer helped me she was very patient and helpful.Hands down best customer service. 5 stars thank so much!

Jennifer is a dime!! She has an extremely positive attitude and although I have never been in a storage setting, she made the experience for me easy and fascinating at the same time . God bless her

I spoke with Jennifer at the Ambleside site where I already had a storage unit. Thanks to Jennifer, an issue I was having with my account and unit she got squared away without any issues this morning (3rd of April) around 10am. I had been having problems for a couple days and the staff on site that was covering for Jennifer was having system issues. I'd like to close with "5 Stars" isn't remotely enough to rate Jennifer overall. For her, infinity (stars) and beyond. Thank you Jennifer and Publix Storage.

Jennifer was a really big help and very patient with getting me all cashed out and helped me get everything settled to get into the storage unit as quick as possible!

Jennifer was very helpful I came in upset about rent increase I've been here since 2009 she was helpful I left happy who knows I might stay 10 more years caring customer service means a lot

Help me get a rate reduction thank you Jennifer

Jennifer is great highly recommended. Always a clean and has easy access.

Nice facility