The automatic voice was a little shaky, everything is good
Kayla was such a huge help!
I recently had to move and needed a place to store some extra things seeing as how it might be a while before I get settled into my new place. Kayla was incredibly helpful and knowledgeable, she made my transition faster, easier and less stressful and I am grateful for it. My move was last minute and chaotic but I'm glad public storage was there for me.
Kayla was awesome, very helpful and informative!
Kayla was a fantastic help when I was calling to get information to help a family member with relocation to the area. She took the time to gather all the information needed and provide the recommended unit size and materials needed for their move.
I had the pleasure of visiting and was warmly greeted by Kayla, a friendly and professional team member. Her kindness and willingness to assist made my experience exceptional. Kayla's approachable demeanor and helpful attitude truly stand out.
I had a terrible experience working with Kayla. She was rude showed zero empathy after the store was closed for unforeseen circumstances and I was very understanding and when trying to get clarity as to who could help me further she hung up in my face. Ive used this facility in the past and the service was better.
Great public storage experience. Kayla was great
Your employee Kayla was so helpful and kind, I would've thought she had been there for years. 10/10 service and so quick.
Great property! Kala was super helpful and gave me all the information I needed!
Kayla at this unit was absolutely amazing! Thank you for your time and patience with me. You answered all questions and didn’t mind me and my family. You are a blessing. Jeff was also an amazing help for me.
Kala was so helpful, she explained everything perfectly to my standards. She broke everything down for me to find the best size I would need
property was very clean and Kala answered my questions
Very nice storage place well kept and managed the manager is amazing I would definetly come and store my things there you can’t go wrong with the public storage on reams rd.
Kala was a delight! She gave me very good instructions over the phone to find the location, helped me find my storage unit and we also had a pleasant conversation about our pets! I am over the moon with her personality and customer service skills. Kala has made this experience amazing!! Thank you!!
Kala was a Godsend! Awesome customer service and attention to detail. Thank you for your all of your help.
The manager Kayla is very great with customer service. Every time we speak she always is very helpful.
Kala was so friendly and knowledgeable over the phone!! The facility itself is really clean and secure as well- easy 5 stars.
great experience. Thanks Kala
Amazing customer service, Kala made it easy to find what I was looking for. Will recommend to family and friends.
Kala helped me a lot with pricing and helping me decide which unit size is best for me!
i got so much help from Kala, i 100% recommend if you have any concerns or questions.
Great service ,wonderful help from Kala , some of the other tenants on the facility are rude, she deserves a raise for dealing with them
Extremely well kept property with very friendly and helpful staff
Incredible service! It was super simple and everyone was so nice! Kala helped me through the process and made sure I had the perfect unit for what I needed! Would definitely recommend!
I love this facility! It’s always so clean, and Kala is always so willing to help me!
I truly love the customer service that is offered by my favorite public storage. Who has compassion for those that are some what unfortunate with financial issues. They offer piece of mind for your protected items and a week deserved supported financial understanding that life gives us unexpectedly which makes me never move from this trusted facility and supportive team. Much love to Kala and the other crews I can’t remember hyper names but thank you all.
Ps I would truly Consider drumming up business for this trusted company. That is how appreciative I am.
Great customer service. Specifically Kala. She’s very nice & has been helpful in assisting me with answering questions about my account & payments. I appreciate it.
Thanks KALA from Chris G for all your help
Kala was a great help with our move in experience.
Very nice, clean but closes early 9:00 to where u can't get in or use your eccess
Really Quick, I just want to commend Crystal on going out her way to make sure I was good. My actual storage location was under renovations with no office assistant on duty. I randomly stroll into Crystals location expecting to change my large unit to a smaller one but my location was out of her network with limited computer access to my account. After a little bit of troubleshooting, calling around to other locations in other networks and figuring out how to toggle into the other network, she was able to accept my payment and fix the issue promptly. Employees like her really make a difference in the consumer experience when problems arise, thank you.
Charann aka JOE was the bomb diggity‼️ Initially, my experience was HORRIBLE. I completed a reservation at 1pm and noticed I hadn't received the access code to the location About 5pm and I was suppose to move in the same day. I spoke with 3 people and was told they couldn't find my reservation in the system. I went down to the location very agitated and upset, but JOE saved the day AND she stayed past closing time to assist me!! She is the BEST, please keep her around...her customer service and empathy was impeccable. SHE IS PHENOMENAL 😎💞
Great customer service. Specifically Ms. Kala, who always finds a way to make sure I leave the property feeling completely satisfied and taken care of when I have any issues or concerns regarding billing or otherwise. Speaking to her always gives me a sense of having "read the fine print" in my contract; because she always keeps me informed and aware of intricate details that benefit me concerning my contract.
Great personality and friendly! Kala is the best! The experience made my move much more pleasant. Thank you for your kindness and help!
They sent everything to my phone and I was able to move my things on the same day . It was clean and they provided me with a lock
Kala is so down to earth, very helpful and knowledgeable. This was my first time renting a storage unit and she made me feel very comfortable (and she didn’t even know it was my first time doing this)! FYI- the location is ducked off. So drive slow on Reames Rd or you will miss it!
Kala was amazing. She took the time to explain the process. So helpful, kind and supportive. Thank you very much for providing EXCELLENT customer service.
I had the most Exciting Experience at Public Storage this summer at the location on Reames Road, 28216. Kala could not do enough to assist me with my first MOVE IN. Thank you Kala!!!😀
Kala was great. I couldn’t have asked for better customer service
Kala has been great. Very friendly and always willing to help. Would recomend going to see her.
Kala went above and BEYOND to make sure I got everything I needed to set up my rental experience!! She was very thorough and make everything as easy as possible for a quick transition. She was GREAT!!!!
Kala was very helpful ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. Will definitely have all my friends and family come to her for any storage/supply needs.
I had a complicated situation going on with my reservation, but KALA helped me sort it out like a champ! I had to call her back twice and each time she was extremely friendly, polite, informative, and helpful!! 5⭐️⭐️⭐️⭐️⭐️
Kala H. was so helpful and professional during the entire rental process. Her customer service is unmatched. Thanks so much!
Thank you Kala for working with me to get the correct information for my storage unit.
Ms. Kala provided great customer service.
Kala Hester was very kind and helpful.
Kala was awesome, kind,and very helpful! Great experience!
Kala was super patient while on the phone as I tried to figure out the app. Great worker, sound storage. Clean and tidy campus as well. 10/10
Kala did great helping me on the phone and recommending me a storage unit! Good service from her, and storage is safe and sound.
Wonder environment! Glad I had Kala at the front when I visited she made a very easy to understand process since it was my first time using a public storage.
Cooperative staff, safe and sound storage 👍
Kala was very helpful when I was wondering about the different sizes and prices available/offered on site. I recommend her to anyone who has questions since she can answer/explain those questions expertly and easily!
Kala was extremely helpful in helping me answer all the questions I had. She made my experience swift and Enjoyable
Even on her busy day Ms.Deysi took time to help me out very good customer service ..
I called public storage at Huntersville and got Kala on the phone. She told me she was the Reames Rd location but would be more than happy to help me with all my questions. She told me about the differences and sizes and prices and even what was actually available at the other location. Will definitely be going to her when I need help
Kala was great, efficient and very helpful
This location is absolutely horrible. The property manager is never on site to take payments. She uses the excuse that her DM is aware of her absences. I wonder if corporate knows she is costing them money. Havbeen
I just wanted to let you know Ms Deysi was a joy to work with. Very competent very kind and understanding. Great worker!
Daisy was very nice and so professional I bidded on storage treasures auction site and she made my first time at the facility very easy and was very kind hearted and professional will definitely be using them for any and all of my storage needs…-Dylan thanks again daisy
Phyllis is the best to work with!!! She had me and my husband laughing lol. Such a sweet person a very helpful!!! Highly recommended
I was so happy that Daisy took the time and focus to notice that someone was going to 'mistakingly' leave with my property that she was able to let them know that it was customer property, retrieve it on-site and store it until we saw each other again. 5 stars Daisy. And public Storage location is on point. Except the elevator scared me. But that's fine!
Deysi is amazing love coming there and dealing with her best worker of all time !!!!
She is the best very nice and is on point....
Fast and easy! Deysi got me squared me away and into my unit same day!
DEYSI is an Angel, very knowledgeable, and helped be a great deal in my time of need. Her smile and her niceness made my day so much better you don’t understand. I am going through the most right now and her empathy made me forget about my troubles just that quick sec.she is awesome.
Deysi, was amazing at helping us...transfer units with no complications.
Deysi was so nice and helpful.great customer service.very polite and showed genuine interest in the customer and there units. Thank you
Desyi was great she helped me get transferred from one unit to another.
Deysi, is Amazing! Knowable and was so nice. This was a great experience. She helped me with all my needs.
Very now nice Customer service call quality storage always smile and always polite Nice claim unit
This is for all auctioners public storage is a waste of time. I wasted my time and money so disappointed not only with the customer service but with the workforce. Careless at every location the same service is received
Clean space very professional service. They take care of their customers and listen to concerns. Definitely recommend!
The location is good, and the staff is always nice and friendly...BUT they will ALWAYS raise the rates....
NOT a safe place to store vehicles. My box truck was broke into along with 2 others near mine. The police said when they got there that they have spoken with the property managers about putting cameras in the rear and needing to do a better job secure the rear gate a year or so before when they were out with another break in. Obviously nothing was fixed.
The regional manager was there that morning it happened and told me that he’d be willing to help out with a few months rent (~$150/month). Then I received a $100 credit (after reminding them) and then several weeks after the break in I received a letter saying my rent was going up to $195/month.
Also, there was damage done to the side of my truck while trying to park in my spot because of over hanging tree limbs. Brought it up to management several times and they said they would get them trimmed but again nothing was done.
Very good place. Associate lady Jennifer/ Jen helped me out..She didn’t make me wait long and was very friendly. Been to a lot of storages and she made my experience here a easy one. Thanks
Jen customer service and help was exceptional. Thanks so much for your professionalism!!!
Jen was awesome! Thanks 😃
Great service all around especially Jen!! Great space and great accessibility!!