Public Storage Self-Storage Units at 1830 Buerkle Road, White Bear Lake, MN

Employee “JAMES “ made my rental experience here go smoothly and stress free!!! He was very sweet and accommodating. I have rented at 3 other storage facilities, 2 were climate controlled (StorageMart & US Storage) 1 was drive up outside access (UHAUL) previous 3 turned out to be absolute nightmare!! Raising rent every 2-3 months! Was to uneasy to visit unit after dark, people hanging out, No security.. “James” here at Public Storage on Buerkle Rd receives 5-***** himself for excellent customer service!!!

Bobby was terrific

Nice staff , nice facilities

Bobby (Buerkle Road, White Bear Lake) made moving in so easy and seamless. He made an ordinary event extraordinary. Thank you!

Staffs was welcoming.Cleaned facility and same to be safe.I like it at public storage

Nobody at the office on the reservation time i am here with my stuff and they do not even respond phone calls it is ridiculous!!!

got a great deal and it's cheaper then others

This year I had to move, once I realized I couldn't take all my belongings I decided I would need a storage unit. The decision was a last minute call. I googled storage units near me. I found Public Storage. I was able to do everything online and downloaded the app. I had a unit with in an hour on a Saturday. They gave me my location and storage unti number. They had the keys and lock waiting for me there at the unit. I did all this with no human interaction. Super easy process.

Reserved a unit online 2 weeks in advance. Next day get 3 calls starting a 930 am ... Overall 7 calls called and left a message day after I got the 1st 3 calls ( I work nights ). Confirming the date I will be there . No call back then over the next week get 3 or 4 more calls. Called and confirmed again to meet the POS manager at 12pm on the day I reserved it for. Arrived 15 minutes Early an no one there and door locked so waited till 12.15 no answer when I called, no call nothing. Leave and get a call at 1230. NO THANKS .... Please find a new manager people deserve a better experience and service.

Excellent service and can do, very positive attitude

The property manager Bobby was a big help. Answered all my questions and concerns about the company. I look forward to working with him soon.

Bobby at your White Bear Lake facility near interstate 694 was fabulous. He sure understands the storage business and is super nice.

Bobby is amazing at his job he really takes pride in his work. He was able to answer every question without hesitation! Bobby is the go to guy keep up the great work!

Bobby is great, very helpful, very knowledgeable professional and he helped me figure out which type of unit I needed

Bobby is one of the most pleasant and respectful as well as very efficient managers I have dealt with , I know because I have a various management background myself.

Bobby was very helpful and patient with me!

Service at this property was great!!!! Mr Bobby helped me find the perfect size unit! I was in and out in no time he was also kind and well mannered.

The property manager Bobby was a big help with pricing units for me when I called. He was friendly and courteous.

Beware, huge rate increases! No protection for consumers in this market, it seems completely unethical. In the 2 years I've had my storage unit the price has more than doubled. It started as a reasonable (introductory) price, but an increase comes quickly, then annually. Went from $216 a month two years ago to $480. So if you need to store items for more than a year, you might want to try someplace else.

Got locked inside exit facility, because keypad was shut off. Was not able to EXIT. Called customer service, they tried to open gate over the phone. Did not work. Kept telling her, that it was not opening. Customer service then told us she didnt know what to do and then told us we should walk home. We live 1.5 hours away. Called Police, they came within 30 minutes, meanwhile customers trying to get into the facilty could not as well, because of keypad. Apparently, the Police have a universal key, and they were able to open gate. I would assume customer service would know this. Thankful, there was not a medical emergency, or worse. Emailed the facilty and customer service, NO REPLY. It has been over 3 weeks.

Bobby was very helpful excellent customer service answered every question I had

I’ve had a few bad experiences with this place 1 I had mice in my first locker destroy part of my couch and had mouse dripping everywhere AND I’ve been having difficulty with payment’s processing and taking up to a week to process and now the app is saying it can’t process my card so I’m getting irritated

Just there

Needed some temporary storage space and this place seems to have good dry spots, as well as the automation on getting a spot all online. We did had a request that was not able to be done online, and the local staff manager, Jennifer helped us out easily on these items. This site is well run with good staff!

Jennifer has always been helpful. She is willing to go above and beyond to make the customer happy

Jennifer is awesome and very friendly! Recommend them!

Worked out great for me. The Property Manager was very attentive, friendly, and professional. I will be back for my future storage needs. Thank you!

I recently had the pleasure of using the services at Public Storage and was fortunate enough to be assisted by Jennifer. From the moment I arrived, Jennifer was incredibly helpful, making the entire process seamless and stress-free. She went above and beyond to ensure that all my needs were met, answering every question with patience and providing clear, concise information. Her knowledge and expertise were evident, making what could have been a daunting task completely manageable. I cannot express enough how much easier she made the whole experience. If you’re looking for storage solutions, I highly recommend visiting Jennifer at Public Storage. Her exceptional customer service and dedication to helping customers is truly commendable.

It was an excellent experience quick and easy

jennifer is awesome!

Jennifer has great customer service skills. She helped me with my storage needs and was even able to get my rent lowered.

Jennifer provided the best service! She's very informative and very genuine. She made us feel very comfortable. Thanks Jennifer!

This is a good place to store your stuff at a decent price.

Shellie was excellent to work with. She was very knowledgeable and helpful. The process was super quick and easy.

This place has allot of theft occur, there camera and security isn't working and your stuff isn't truly safe so don't put stuff of value as it will be stolen!

Disgusting lot, constant price hikes with no warning, there are much better units out there. Go somewhere else.

I rented from Nov 2022 to Jun 2023. Within 3 days of storage rental, my unit was broken into. The security cameras were down, so no footage could be used as evidence. While my few interactions with the storage manager were polite, no one was available at any of the times that I was physically at my unit (at least once a month to check on my stuff) despite advertising open office times. Generally, public storage has an easy to use app, and was helpful with connecting me to their provided insurance which helped me recover some of the lost value.

Great place clean and well run. I recommend them.

Friendly and helpful staff. Never had a problem storing my vehicle and renting a unit.

Paul is so awesome. Fabulous customer service ☺️🤗. Thank you

Paul was very helpful and accomadating.

Straight forward and polite. Paul was helpful and easy to work with.

Paul was absolutely amazing to work with! He helped us to guide our vehicle in and was very friendly and patient. Thank you Paul!

Do Not Rent Here! Storage not secure! My unit was broken into and they refused to fix the damage done. The unit was basically open to anyone. I asked to have the problem fixed for 11 months. It is still unfixed. There is a gaping whole in the ceiling. They refused to allow a call back from a supervisor. After 3 years I'm moving to a SECURE storage facility. We were one of 15 plus units broken into. They didn't even bother to call and tell me, I had to find out myself.

Worked with Shellie. She was great at explaining everything and making it all hassle free and easy. Seems like a good and secure place to store your stuff, I’m looking forward to moving in! Security and cameras everywhere and very friendly employees!

Initial experience was fine but I reserved a larger unit as I needed more space. The manager rented out the unit I reserved then basically told me that's tough and did nothing to make it right. I scheduled a move out and the email I got mentioned I would get a receipt for anything due or credit owed. Apparently they don't give credits and haven't for years. I was once again met with apathy. Worst place ever and worst customer service ever.

Some difficulty reaching the office when calling but no negative experience overall with the office. Ice and snow built up along the door which prevented access to the unit. The outdoor garages have a rope to help open the door which was buried in inches of ice. Not a fan. Overall, frequent price increases and lack of upkeep is the reason why my family has had a hard time here

This place is a joke. Within a couple of months of renting the unit they raised the rent by over 50 dollars a month. I had to spend a half an hour removing piles of snow and ice that had been pushed against the door, then had to chop through the many inches of solid ice that the rope they have attached to my rental units door was frozen in, to be able to open the door to my unit. The parking lot was a skating rink and when I spoke to the man about it he basically told me, too bad, that I would have to deal with it myself and there was nothing he could do. The “security” gate was standing open and apparently stuck that way when I arrived, and still stuck when I left. I would definitely move my things somewhere else, but now I am afraid I would move it and the next place would be the same. This is my first experience at renting a storage unit, it has not been a positive one. I’m not sure what they use all the money they get for rent at this place, but it certainly isn’t used to maintain the property or keep things in proper working order.

Nancy is a amazing worker and is always so helpful

I WAS GETTING EVICTED IN OCT. OF 2019 WHEN I MET PAUL AT PUBLIC STORAGE. PAUL GAVE ME REALLY IMPORTANT INFO ON HOW TO MOVE MOST OF MY PERSONAL PROPERTY INTO AN APPROPRIATE SIZE AND AMOUNT OF STORAGE AREA NEEDED. PAUL IS A VERY NICE INTELIGENT MAN WHO UNDERSTANDS STORAGE NEEDS OF PEOPLE. I DIDN'T GET ALL MY PROPERTY OUT BEFORE THE DEAD OWNERS DAUGHTER SLIT MY THROAT AND STOLE ABOUT $ 23,000 OF MY STUFF BUT THANKS TO PAUL I GOT MOST OF MY PROPERTY OUT AND SAVED INTO THE PUBLIC STORAGE GARAGE.