Samantha is a very beautiful young lady who has helped me tremendously. She deserves a raise for her excellent customer service skills.
I came back today to get a new storage unit and Samantha helped me again and I still think she needs a raise.
Samantha was such a pleasure dealing with. She was very knowledgeable and answered any questions that needed answered. The storage facility was very clean and I'll definitely see you guys again. Thank you!!
Samantha at Public Storage is a standout representative, providing exceptional customer service that truly enhances the storage experience. She was knowledgeable, friendly, and attentive to my needs. She goes above and beyond, ensuring that every question is answered and every concern is addressed promptly. If you're looking for a hassle-free experience with a dedicated staff member like Samantha, Public Storage is highly recommended by this satisfied customer!
Samantha is very helpful and kind.
Sam is the best, very approachable, very helpful.
They increase the monthly payments by $10 every other month. It started out 30 + 15 insurance. I’m ow paying 50+15 insurance idk what the hidden agenda is behind that all about but it’s ridiculous
Great customer service. Engine you every single thing to tell us without looking at the paper or anything she knew her job very well and she was a very nice woman.
Samantha gave me excellent service. She even helped me set the app for me. She has awesome customer service.
Sam was very nice and helpful. She actually came out and help me with the gate she help me put the lock on etc. help me set up my account and more. She was awesome thanks Sam.
Samantha was extremely helpful in reserving a unit today!!
Samantha has always been so amazing with helping me when I need it. She is the best.
Thanks Sam for everything.
Samantha needs a promotion, great worker.
Great service and customer service
Samantha is the best. She helped me with my concerns and was very supportive and knowledgeable. I really appreciate her customer service!!!
Samantha has truly been helpful. She really answered all my question. Shes great ๐
Horrible keep going up on prices as if people can afford to pay whatever they wanna charge don't matter if u pay on time.They overcharging because they can.Its shameful I will be removing ally things out in a week or two cause.Its not making sense.I truly hate I used these people and will be glad to NEVER have to use them again.Im.homeless and they just went up 70 more dollars sad.Money hungry company.Ugh.
Samantha was so great and patient with the issues I was having. She helped me get the best possible outcome for any changes that I needed and she was very kind and helpful ๐
Deceitful lying overcharging taking stuff out of the units cutting locks two days after you're not paid this place is very shady
Very professional and friendly
Samantha was very helpful with getting my storage and helping my set up my ps app ๐
Samantha provided great customer service and explained the process of rent a unit very well ๐
Samantha was great and gave the best deal I could get and fast service.
Samantha is very professional She takes time out to handle all issues and she is very polite and always greets me with a smile. I hope she stays at this location ๐
Samantha is the best...
She deserves a pay upgrade...
She exemplifies excellent customer service...
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This is the worse company to ever do business with. I started a contract with them 11/8/2023. When I arrived at the location they'd put my unit on the second floor after I'd advised them I'd be moving alone and could not use a second floor unit. I cancelled my service as soon as I arrived 11/9/2023. I connected with both the staff at the location as well as the corporate office over the phone. They were to issue me a refund via check. Today is 1/11/2024, after assuring me a full refund would be received, they now tell me that my refund will be reduced by 29.00 for an admin fee for a service I NEVER received after again assuring me a full refund in both November and December. Not only that, now I have to wait 6-8 more weeks for my money to be returned to me. This company is horrendous. I don't recommend anyone ever use this service.
1-3-20224 Best customer service, I think his name is D. Called in before they open, he called me back, answered all my questions and complete all my paperwork with 30mins in the office. He also show us how to use the app, lock and how do get access to the unit. It’s hard to find employees that cares about customer these days. Also, first employee I ever dealt with without him checking his phone. Because of him, I think I will rent more units by recommending everyone I know. This company should do everything they can to keep this guy.
You charged a standard price just to overcharge 150, cut locks off and charged 30 for a lock to be put on plus you want the lock back after service. The gate access was denied after the person paid their bill. Oh and the storage unit needs to be sealed more. Water damage and etc, I personally would rather sell everything before putting my belongings in this storage unit. Also it's a virtual reality game set missing from the unit that was my niece and etc.
Samantha 0 was very helpful & made sure that I had everything I needed! Would definitely recommend using this location!
Samantha was EXCELLENT and very professional she addressed all of my concerns and got me together.Will highly recommend.
Samantha was very informative and polite.
Tina was very nice and she explained everything to me, I'll rent here again and again
Samantha is AMAZING! When Public Storage first called to confirm my Reservation I was greeted with the warmest voice and kindest welcome. I couldn’t wait to meet her.
Samantha was just as great in person, very clear, friendly, informative, patient and kind! She represents the company well.
I look forward to working with you and Public Storage ! Thanks for Keeping my stuff safe๐!
Samantha-She is Amazing and approachable. Her friendly attitude encourages me to send other people here.
She’s a keeper and l appreciate Samantha๐
Professional and courteous
Samantha has great customer service and was very helpful.
Samantha is so helpful everytime we come to pick up our units. She is friendly and available when she says she will be. Very respectful to us and our time :)
I repeat Do Not Do Not come here!!! They have ROACHES you heard me right ROACHES will never recommend this place again
Well, I don't know which public storage this is. I use one for my business. A couple of years the ones I went to were just to clean amount but everybody's been nice.
Fast, easy, done. Samantha was awesome and friendly and quick.
Samantha was very friendly and answered my questions and helps explained how to download the PS App ๐
Unprofessional people.
Lying to me.I moved my stuff on 07.01.2023 and lady asked me to pay for one day (8.50) but when I checked my bank account I find out thay charge me for whole month (252.00)
When I come to the office Samantha is always so helpful and friendly and always smiling โบ๏ธ๐
Samantha is always so helpful and has good energy when I come to the office ๐
Samantha help me so much with getting my unit ๐
Samantha was extremely helpful with setting up my unit. Great service.
Samantha was great with getting me set up with unit. She was explained everything in detail. She is the best.
I have had a terrific experience with both Samantha and Juliana making a stressful, nerve wracking experience so much more pleasant and smooth. These ladies are gold ๐
Samantha is awesome and very thorough. Excellent service๐
Samantha was very helpful with setting up my public storage app and accessing my new unit๐ She was great with everything love her sense of humor and teamwork! I also love that the storage unit has made my move easy as possible. I’m also a returning customer from another location and public storage is a great storage service!
Samantha was very helpful with getting my unit๐
Samantha was great. Super quick and easy! Friendly helpful service.โบ๏ธ
Samantha outstanding personality very pleasant to work with more companies should have her level of performance.
Sam and Richard was really helpful and polite and have very good customer service and support for the questions I needed answered so I recommend anyone to come to public service and ask for for Sam or Richard, thanks alot you two๐
I am super proud to be a member of the PUBLIC STORAGE family! I first started renting a small stoUnit at the 24305 Mound Road location in Warren! Rashell the manager was super nice as she thoroughly explained how easy it is to get into and out of my unit! I decided to get another storage unit in GA! Happy with the services there too! Thanks, PublicStorage! You have a lifelong renter! Angela
Samantha very sweet and helpful 5 โญ๏ธ โค๏ธ
I came and paid my bill with Samantha and she let me know that my bill was going up. When I asked if there was anything she could to help me get it lowered she put in a request to lower and it went through. She was very helpful and such a sweetheart. She's awesome ๐
Samantha the property manage on Mound Rd. In Warren, MI.has truly represented the Company in the Spirit Of Excellence! Great Job KEEP Up The Great Work!!
Samantha was so helpful with my vacating process. I’ve stored here for 22 years. It was a great experience.
Samantha is the bestestesss. She helped me so much with getting my spaces until my new house was ready to move in.
Samantha was very helpful and friendly. Best location!!!!!!
Found everything I needed
Samantha did an amazing job helping do my online rental. She was very knowledgeable and very patient. She definitely deserves 5 star service.
Samantha was very good with helping me rent my unit.
Samantha LOVE LOVED AND MORE LOVE VERY REASONABLE AND AFFORDABLE WILL RECOMMEND ANYONE TO GO AT ANY GIVEN TIME AND MAKE SURE Y'ALL SEE MY GIRLS SAMANTHA THANKS FOR YOU ALL GOOD SERVICE ๐ค๐ค๐โค๏ธ๐๐๐๐๐๐๐๐
Samantha was so very helpful and friendly. Highly recommend.
Samantha. Very nice and extremely helpful๐
Rochelle was very nice. When had to vacate because of the rent she was very kind and told me she would work out a deal to lower the price for me. She was the one I originally signed with too. She was very helpful in telling me all the secrets to keep my cloth from not smelling in storage, snd showed me where all the bags and storage supplies where, to safely store my stuff.
Samantha very welcome super helpful and great energy๐
Angela really nice good job and on time
Angela was very pleasant and patient. She was very thorough and helpfu taking me through all documents and useful tools for renting the units. I would definitely refer this location.
Angela is a perfect example of great customer service, I enjoy doing business with her at public storage at 10 and mound, I highly recommend service with her,she will make sure you feel welcome
Angela provided excellent professional service today, so welcoming
Angela was very professional and provided good service.
Samantha is awesome! 11 minutes and I was ready to go! Everything was clear, concise, clean, and thoroughly explained.
Samantha was amazing she helped me with all my needs the best place to come if you need q storage
I had a great experience. But when I set up my account it says I owe money right now. I was told the first month was free. So Im very disappointed at this development.๐ก๐ก๐ก
Samantha was very helpful. She informed me of everything I needed to know and was very understanding and courteous๐
Samantha did an excellent job, very pleasant and professional. She made this a great experience๐!
Sam was very helpful and has very good customer service
Samantha is always so helpful when it comes to my account. She’s the best.
Angela provided excellent service
Samantha did a wonderful job so professional and helpful๐
Jazmine gave great survice and made sure all my needs were met thank you jaz ๐ฅฐ๐คญ
Jasmine gave great customer service. She was very efficient
Samantha Excellent service and very friendly!!
Samantha was a wonderful person and was very helpful in helping me setup everything. Excellent service.
Angela has great customer service with a smile behind her mask.
Angela wasa good Person she’s awesome
Angela was very helpful n helping me figure out the key to my unit
Samantha she has provided beyond a excellent service today as always, and i greatly appreciate the service. THANK YOU๐
Samantha was very helpful and professional when I came in to rent my storage. She definitely deserves my 5 stars.
Stopped in today to make payment and there was the kindest agent that I have encountered in any public place since the beginning of Covid-19. Angela your the best ๐๐ฝ๐๐ฝ๐๐ฝ๐๐ฝ. Keep up the GREAT CUSTOMER SUPPORT, and much Continued Success.
Angela was very helpful with problem thanks
Samantha,
Was honestly a pleasure and she took care of me immediately. 10/10 service
Samantha was a phenomenal help! Even after I switched to a different location, she was always prompt to help me through all problems that I had! 10 out of 10 her service surpasses any other facility!
Samantha
Great communication and service.๐๐ฏ