Public Storage Self-Storage Units at 7078 Washington Blvd, Elkridge, MD

This is an update to my previous post. I am still a patron of Public Storage (formerly EZ Storage). Shelia is such a joy. She is pleasant, accommodating, and patient. The facility is clean, the location is safe, and I am very happy with the service to-date.

I’m would like to commend T for helping my move and storage experience to be so successful and easy he should commended for his excellent customer service

Great, clean easy access and secure.

Great customer service

T is simply awesome! Thanks T!

Juanita and Kelly make an awesome customer service team. They went above and beyond to resolve an issue with missing keys, during weekend hours! Thanks to both!

I was just telling Juanita and Kelly that being a contractor for 55 years and renting storage units for most of these years that this is the cleanest one I’ve ever seen.

great customer services , best place to have a storage at .

Easy access, secure, and climate controlled

T was a very helpful person and everything is very clean! Love this place!

T was super helpful! Clean safe location

Juanita was extremely friendly and helpful with all my questions and needs.She definitely helped me out alot and am very grateful she was there to help me find and move in to my new unit. Would recommend 100%

Juanita was nice and kind for me .and take good care of everything about the job.

Mr. T had great customer service.

Mr. T was very seamless process, went over all things and showed me my unit including instructions for the app and walk through. Awesome service. Thanks!

The office staff is very friendly and helpful

Building is safe and secure and the staff are friendly and helpful!

I'm only putting 1 star because it's not public storage fault. But there is an older guy who works there who is extremely unprofessional. I have had 3 encounters with him now and he has been rude each time. I have been renting here since it was ez storage, and then public storage converted over. I pay 145.00 a month to rent here and never got bad service until this employee who is clearly unhappy with whatever is going on in his personal life and inflicting it on others. The last incident happend this past Sunday and he wouldn't give me his name. When I told him I was talking to management. He said "I don't care you can call whoever you want" when I spoke to a customer service rep I found out he made a note on the account, I'm assuming to cover himself because he knew I was calling. I have call set up with the district manger and I am not going into details what happend here but it's sad when you pay your money some place and that's the service you get. Again my service prior to this man, great someone needs to talk to him about what it means to be a professional because he clearly is lacking that in this role.

Juanita helped me with a smooth transfer process. Was very sweet and I hope to see her in the office more often when I stop by!

T was very helpful. Great customer service, made sure I was taken care of. Place as it self clean, accessible, overall great experience.

Great customer service on site and very - well kept.

Wow. There is literally NO ONE HERE during business hours.

T was awesome he provided world class customer service and answered all of my questions thoroughly. This is a great location for all of your storage needs! Come check T out he will make sure you are taken care of!!!!!!

Nice staff property manager does a great job very clean location

I can’t believe this place! I hire movers to put my stuff in storage, and the place isn’t even open for me to get my key and lock. If someone is taking break, they could at least put a sign on the door.

Very clean and friendly staff

Very well kept area clean an pleasant smelling , the service was 10/10 the front desk very helpful in any an all my needs special shout out to Ms.Vonshea an Ms.Elena making us feel right at home with a professional level of hospitality. this location will be the location for all my storage needs moving forward!!! 6/5 stars

Vonshay was amazing! She took her time and explained the whole process to us. She was very patient and made sure she answered all our questions. Moving things in to a storage can be stressful but she helped make this process go as smooth and simple as possible. You can really tell she cares about her customers. This location is hands down the best in the area. I would 100% recommend public storage to my friend’s, family and everyone! Thank you Ms. Vonshay!

Great service with T.

All good. Staff is good.

Very clean kept area, however, good luck with needing any on site assistance, been here 4 times and no one is ever at the office & locked as if they are closed. Also in the summer for temperature control 80 degrees is what your stuff will be sitting in… 80 degrees is hot , it would be great if y’all could bring the temp down to make it cooler for the price we pay. At least 75 degrees.

Very clean storage area and well organized. Property manager T, was very helpful and friendly assisted me with several inquiries and explained the steps as I was a newcomer. 5 stars.

T services is so amazing!!

I personally can’t recommend this location. I was unable to access a unit I pay for monthly, despite arriving well before closing. This is unacceptable.

Awesome customer service and support. Definitely coming back

Avoid this place! THEY ARE RUDE, UNHELPFUL, UNRELIABLE, and UNREASONABLE! I give them 1 star only because 0 stars is not an option. Aside from the hidden fees, the service is less than mediocre. I called multiple times with NO return call. I left several voicemails and never got a return call. I came to the location multiple times and no one answered the door. when I was finally able to catch someone in the office, THERE WERE MORE HIDDEN FEES AND I LEARNED THAT MY LOCK HAD BEEN CUT OFF. I asked for the contact information for the District Manager and the cashier refused to give me his own information or the information for the DM. When I was inside, there were 2 other people who were also having issues with hidden fees. The cashier seemed nice when we started talking and provided me ALL OF MY PERSONAL INFORMATION WITHOUT CHECKING MY ID. When I let him know that I was recording our interaction for legal purposes, he then asked for my ID but refused to provide any of the other information I requested, such as the contact information for the DM or explanation for the additional charges. He became visibly uncomfortable and asked me to leave the facility without providing any additional assistance or information. I’m highly dissatisfied with my experience on all levels and will be perusing further action.

I came to the storage unit and T helped me out. Some of the BEST service I’ve gotten in a long time. He was so patient with me while I was trying to decide the type of unit I wanted. He went over prices and details with me until I was comfortable. Literally, he was SO patient. He walked us outside to make sure the codes were working (while it was raining might I add). All with a smile on his face. Amazing service and amazing guy! 10/10!

T and Michelle were absolutely outstanding! Super helpful and extremely nice! I highly recommend using them!!

T man! The best!!!

Definitely had a great experience with T. He was very helpful in ensuring I received a storage unit. Would recommend anyone to come here.

Fantastic helpful staff, easy move in.

The facility was very clean. The staff was extremely helpful and patient. Would definitely recommend this facility!

Bill always goes up every 6 months and office is always closed. Will go elsewhere.

Scott was great. The facility was very clean. Very smooth process!

Scott was very pleasant and knowledgeable. He was respectful and took care of all my concerns and questions

Very helpful Very patient Very understanding. Scott was very pleasant.

Scott set me up in a new unit so quickly! Great service!

I split the difference here, as I would give Public Storage 3 stars as a company, based on the fact that they increase rates significantly and frequently once you're in. What makes it worth it is the service at the Elkridge location on Washington Blvd. Titus has been an immense help since the beginning. He's always super friendly and knowledgeable, answering any questions I might have, or offering further assistance with any issues. He definitely goes above and beyond, so he gets 5 stars! Scott has also been helpful, in my experience, so wanted to give him a mention as well.

Excellent service! Very clean and organized!

Great and quick experience getting setup. Storage room was clean and well maintained. Scott was courteous and easy to work with.

Scott was great. He was VERY knowledgeable and answered all our questions.

Friendly staff, temperature controlled, easy access, flexible prices depending on size of room needed

Easy checking in. We work with Titus. He made the process very easy for us. Walk around showing us multiple units and explain everything to us. Units are pretty clean.

Great service!!!

Scott is helpfull with your needs if you have a problem.

Extremely clean friendly staff I would definitely store my stuff here again.

Only problem is everytime I go to pay the bill no one is in the office

I absolutely lucked out with this storage unit. It is in a safe location with lots of space. You need a code to get in and out of the building for extra security. I’m renting a unit on behalf of the company I work for and am very pleased by the service. Scott is an incredible manager. He is very responsive and able to assist me when very possible. If you’re looking for a storage unit, this location is a must.

Friendly employee and very clean.

Excellent customer service always friendly!

The place is clean and pretty good

Facility is very nice. they provide big utility carts that make moving much easier. Fair price and temperature controlled.

Scott did a great job answering my questions and showing me the property. It’s surrounded by trees and feels very safe!

Friendly and quick service! Thanks for your help Scott.

This is best Public Storage ever and Mr. Scott is great employee, he is always helpful.

Scott was amazing on helping me find the unit I needed! Looking forward to working with public storage !

Scott is a Phenomenal person and was SO extremely helpful through the whole renting process and I could never thank him enough. He’s extremely friendly and personable. I love storage renting here and would highly recommend! Thank you Scott!!

Scott and the group at this location are great to work with

The staff was very helpful and pleasant 😊

Scott was very helpful in my transfer to another unit. He explained everything in detail