Public Storage Self-Storage Units at 4324 Poplar Level Road, Louisville, KY

Please be careful with this one. Had a bunch of stuff stolen recently, definitely an inside job. no camera footage, no gate activity! Gave me a month free but no where near the amount of things that were taken. Stay away!!!

Kent… this is by far the best place I’ve stored in Louisville since I’ve been coming here since 2021.. they go above & beyond for their customers..

Kaye was awesome. She helped me with storage needs! Very nice

I had some questions about the location and lighting of a unit I was looking at and Kent was extremely helpful over the phone. He went to look and called me back. I ended up going with an outdoor access location at another public storage with extended hours but I am so grateful Kent helped me out with all my questions!

Kent was so friendly and accommodating! He was the definition of excellent customer service!

Excellent service from Kent+

Elizabeth was very helpful and took time to explain the details, as I had not used Public Storage in a LONG time. She is major plus in working here! So thankful she was here! Though the storage units are starting to show some age, I feel confident in using this service. Location is about as perfect as it gets. Oh, the mobile app is great too! Makes using the storage very easy! Price is reasonable for the storage unit. Yes! I recommend Public Storage.

Samantha is great

Senja helped me set up my auto pay and was very nice and helpful

Senja was super friendly

Senja was great! Got me the storage unit that worked for me and his customer service was outstanding!

Kelsey was very on auction day!!! Very sweet and fast with her work

Senja was a great help, first time using public storage. Great experience

Senja was an excellent help today

Senja was super helpful with getting me into my unit. It was a holiday and he was very upbeat and eager to assist. He made my introduction to Public Storage a pleasant experience.

Ok little short with us

Senja helped me get a space I needed yesterday and did a great job doing so

Senja provided excellent customer service today

Excellent customer service. I talked to Senja and he was incredibly helpful! Would definitely recommend.

Senja was super helpful with everything today.

Senja does a great job and his level of customer support is great! I highly recommend giving Public’s Storage your business.

Senja has tremendously helped me out with my needs, and he made the whole experience hassle free!! I am just amazed by the level of customer support he has provided. I highly recommend giving Public Storage your business!

Kelsey was amazing went above and beyond to get me checked in showed me the gate and told me about the app and how easy it is to make my monthly payment.

Senja (property manager) is super helpful! I’ve worked with him more than once. He’s consistent, informative, and personable.

Senja helped me out a lot and made the whole experience easy and smooth. He’s a king when it comes to customer service.

First of all the on-site manager was wonderful. Called home office in the beginning and was given conflicting prices and considerations for rentals. Was told I would be able to get the discounted price for the length of my lease. The manager said no that's not accurate they can raise a rent whenever they want. Went online to register and you have to buy their insurance Yes they said you could opt out but you had to first sign up for it. You have to go on site to get rid of the insurance or and show them proof of your insurance. I felt like there was some shady business going on I didn't like the fact they could raise my rent anytime they wanted to. I found another place to rent.

Kelsey was amazing.. helped me download the app and showed me how the gate works

Senja was very helpful and provided excellent customer service! 👏

Senja was very friendly and helpful. He walked me through everything I needed to know for my storage unit and even remained patient and professional while I changed my mind on the unit a few times. He showed me every unit I was interested in and walked me through setting up the app! Much appreciated!

Senja was helpful.

Senjo did a good job helping me rent a space

Senja did a great job and was very helpful with resolving our issue today

Senja he helped me today with getting my unit and he was very helpful and answered all my questions

Senja the man

Kelsey and John were great excellent service!

Senja was great to work with. He explained everything in a way that was very easy to understand. Based on my experience with Sanja I would highly recommend that my friends and family do business with Public Storage

Senja was very professional and also informative. Thanks for a job well done

Alyssa at the Public Storage on Poplar was a great help today with all the questions I needed answered

I just got storage unit down there not too long ago and I was struggling to move everything into my unit and get settled a gentleman came up and asked me if I needed any help with anything his name was Senjaa? He was just a very swell guy and went above and beyond made my whole experience there amazing

They where very helpful and helped me accomplished what i needed to get done today .

I reserved a unit as I do not want to take all of my daughters dorm back to our home state. It is my first time handling such a thing and oh my gosh, Alyssa was great. She was so patient with all my questions, explaining the process very clear and simple. Our conversation was an example of great customer service. Thank you again Alyssa!

John gave great service nixe Pp!

Senja was very accommodating stayed until yo get me out of auction

Senja was very kind and super helpful. He made the process quick and easy!

Good storage place. Senja was a lot of help and very nice. Would recommend using this facility.

Very great experience, the young man named Senja was very helpful with answering my questions.

Rented a 5x10 unit, did it all on line, and they have an app that has the gate access and more.

Rebecca was very helpful

Purchased some appliances that I needed to temporarily store for less than 1 month until we moved. I chose this location initially because of the positive Google reviews and the competitive quote I received from their website. The lady in the office who helped me rent my unit was my only positive experience. She was extremely helpful and informative. However, my positive experience ended with her. The quoted price from their website does not include the $19.99 lock fee plus they $15 monthly insurance premium they require for each unit. After emptying my unit, I then made 4-5 different attempts to cancel my rental agreement at the office. However, no one was ever in the office during their stated business hours. I also left several voicemails and never received a return phone call from the property manager. My rental agreement was eventually cancelled after the online customer service agent I reached out to sent the property manager a notification. I will not use Public Storage in the future.

Passing lanes are very narrow to navigate

Very welcoming personnel and friendly service.

Good move in and move out experience! Bob was accommodating with me and followed up on several items!

So I guess I was leaving in a rush and didn't secure my storage unit properly and I got a phone call from Bob who had politely made me aware my unit was unsecured. I couldn't find my keys to access it but he was so courteous and made sure to help get me a lock so that I could be able to secure my belongings. He had such great customer service and was so polite which isn't easy in almost 100 degree weather. I didn't know a better way to thank this kind gentleman for helping a sistah in this 90 plus degree weather than to let yall know how God blessed me and my family through a man named Bob today. None of my belongings were touched thank God as well for that. But God Bless you Bob. We need more ppl like you🤞

Haley was super helpful and was very friendly. Definitely recommend this place if you need a storage unit in the area.

Aqui me robaron todo mi apartamento cuando me mude a Kentucky yo lo puse pero parece que se dedicaron a borrar la mala reseña de este asqueroso lugar me dejaron todos mis cosas regadas y se llevaron la todo dejaron solo pocas cosas por q parece que no pudieron solo dejo saber q este lugar no es d confianza ellos mismo te roban aqui dejo las fotos me rompieron el candado y dejaron este q voy a mostrar

En este lugar me robaron todas mis cosas cuando me mudé de miami a Kentucky no lo recomiendo no es de confianza ellos mismos mandan a robar tengo las pruebas y aquí las muestro deberían cerrarlo hasta me rompieron el candado y me pusieron ese que ven el la foto pueden ver la puerta forzada

Property Management very helpful. Thank you Haley

Me and my wife received awesome help and prices I give a 5 star with miss Teresa she was very professional and helpful I highly recommend it here

Horrible place of business EXCEPT MS TERESA SHE WAS AWESOME they double rented my unit and have been trying to stop off my entire U-Haul truck for two days now and no one is in the building to help took off work this time and still nothing ...they are paying for this U-Haul since we have had to keep this truck past the return time ...good units yes...but when it comes to getting any problems out the way the person literally living on the premises didn't want to help cause "it was too cold and she wasn't doing it ..." So AGAIN I SAY MS TERESA WAS A BLESSING AND WE WERE ABLE TO GET THINGS DONE...

i did a e rental an had trouble with every thing i went to poplar to get help an teresa was there to help thank you so much fir helping i got my space an i am so happy

Teresa was great help me with everything

I had a great experience today at Public Storage. The 4324 Poplar Level store. @Haley was prodigious and very courteous. She answered and explained everything I ask. I really appreciate her generalship and true kindness. Most employess just take your money and hand you a receipt. She really made us feel welcomed and comftable through the rental process. I give # Haley 6 ⭐'s out of 5...💯 Great service. Tojo B @tojobtv

Haley was super helpful and kind to my dad and I when we visited to rent a unit at Poplar! Thank you!