Public Storage Self-Storage Units at 933 N Illinois St, Indianapolis, IN

The one elevator has been out of order for 2 months. A client propped the door open for 30 minutes of the other operated door. The employee laughed it off. Just corporate greed. A day late on payment you get a threatening email. Poor service.All they care about is their self.

Ms. Juin and Ms. Amanda, Were very helpful with assisting me with understanding my account and future payments. Thank you.

The location all elevators don't work. Their is not enough moving carts for customers.

I think I just experienced the best customer service I've ever received. Rachelle is God's gift to Public Storage. She was so incredibly helpful, kind, and informative. Not to mention a personality that shines! This company is lucky to have an employee like her these days! I sure hope they appreciate her hardworking attitude and compensate her appropriately! Rachelle, you are a gem!

I attempted to rent a unit (online) at another location, but was unsuccessful. That store’s site manager, Jasmine, worked with me over the phone but ran into difficulties, so she sent me to the North Illinois St. location. Rep. Rachelle worked through challenges and was able to successfully get my unit on East Washington Street reserved. Rachelle even worked through her lunch break to get me taken care of and explained that my issues were due to technical errors. Kudos and much appreciation!

No one is never in the office when your trying to get a hold of someone. I used to like this storage place but now it's been the worst experience I've ever had with a storage company. Not to mention I've left several messages for someone to call me back & no one has.

After 1 year price hike. Scheduled move out date. Owner tried to call me to accept lower rate but didn't need as we only rented for 1 year regardless due to local convention. Later got email that "your new rate has been approved". Was charged full rate AFTER I had already moved out. Customer service was difficult to find/communicate with as it is all automated on phone and chat. Finally got a person but they refuse to refund/prorate anything. I promised them I'd leave this 1 star review. Enjoy!

Since moving in July 2020 my rent has gone from $90 a month to $240 at the time of this writing. That's a 66% increase per year. Also, the place is wet, dirty and filled with trash because people seem to be living there.

Hi to our Indiana Community , I'd like to share with you and store Supervisors of Public Storage locations ... 933N. Illinois St. Indianapolis ./ 5 stars to Ms. Rochelle for a Job well done always respectful and so knowledgeable in the business and assisting her Public Storage customers . It has also been a delightful experience with Public Storage... Location 50 Washington Pointe Drive, Indianapolis. / I absolutely give store Manager Gauge 5 stars, would give 10 stars in my experience and Opinion... Gauge shows professional and respectful concerns in assisting his customers with their storage needs. So if you live in the community or visiting, both of these Public Storage Managers Ms. Rochelle and Mr. Gauge definitely go above and beyond in customer service / support. I am. over a year . As a customer I refer both locations own with excellent down to earth, professional and respectful customer assist skills . Its my pleasure to give 5 💫💫💫💫💫 Thank you ton's manager Rochelle and manager Gauge. Thank you Public Storage. Sincerely. Respectfully, customer Ms. B.

Rachelle offered a great experience, quality customer service.

I haven't moved anything in yet, but Rachelle was a superstar while informing me about the process of acquiring a unit and helping me determine what size of storage unit I would need. She was so helpful and kind, and made the process extremely easy.

Compliments to Rachelle who went out of her way to help me in every way today! I have been having nothing but issues with the app, not being able to speak with a physical person, and getting a run around with the virtual assistant. She made up for all of that with great customer service! ⭐

Rachelle was great! Super easy, bought the unit and moved it all in within 30 minutes by myself. Super easy!

Rachelle is really great she was super helpful and nice she helped my mom tremendously 10/10 recommend

Rachelle was awesome and helpful

Rachelle was the greatest and very helpful I recommend her to get a raise

The location I rented from downtown on Illinois st. Was very polite and quick to answer any and all my questions promptly.

Rachelle was helpful

Price went up

Do not rent here!!!! The management does not communicate and you will have to come out of pocket lots of money for their mistakes and miscommunication on top of renting

Rachelle was awesome and help me with returning my unit! Great service!

Don’t ever rent a storage unit from here!

Rachelle and Ellie we're very nice and considerate and patient

Rochelle was so helpful, friendly and supportive.. She definitely is a 5 star employee..Quickly discovered the issue and had it fixed in minutes.. Thanks Rochelle!

Rachelle was absolutely fabulous!! Went out of her way to help and make sure everything was set up for me. She was really busy with people in the office and people on the phone but was multitasking with a smile on her face the whole time!! Great customer service!!!

This place is horrible!!! Elevator turned off for 4 days due to inspection failure. Not able to move belongings. Management sucks.Not accommodating to renters during outage. Will NEVER rent from Public Storage again.

Rachelle was such a good help. Nice and friendly.

Clean inside

Rachelle very professional and Easy going And very friendly

Rachelle was great, super quick to find me a unit. In and out in 10-15mins.

Great location and great prople to work with especially Ellie.

THE ABSOLUTE WORSE EXPERIENCE IVE EVER HAD!!! NO ONE ANWERS THE PHONE OR CALLS BACK. INFO IS NEVER UPDATED. MY DAD DIED ALMOST A YEAR AGO TO THE DAY AND IM STILL NOT REGISTERED ACCOUNT HOLDER. I've called and left messages and talked to your terrible customer service agents for 8 months now to simply get the photos taken of my storage unit to turn into insurance because YOUR TERRIBLE COMPANY HAS MY UNIT IN A BLIND SPOT ON THE CAMERAS!! Now my entire inheritance from my fathwr has been stolen from me AND i cant even file with insurance because YOU PEOPLE STILL HAVENT SUBMITED THE FORMS I SIGNED 10 MONTHS AGO! ON TOP OF ALL THAT IVE REQUESTED A DISTRICT MANAGER AND SITE MANAGER FOR MONTHS SO I CAN GET THE LAST OF MY STUFF OUT OF THE STORAGE UNIT TO GET NOTHING IN RETURN! IVE BEEN FORCED TO PAY FOR 7 EXTRA MONTHS THAT I DIDNT WANT TO BECAUSE YOU PEOPLE CANT ANSWER A PHONE. this place is a scam. NEVER do any sort of storing here. they will hold your stuff for ransom and NEVER let you get it out. (ive needed a new key and have said so many times.) ive paided now an extra 150 a MONTH and they are raising the prices again!!!

Best place

Rachelle was the high point of my afternoon! She basically almost knocked me down trying to give me assistance! Just the correct amount of customer service!

My experience at this location was nothing but the BEST ! Rachelle was hands down the best employee! We arrived with just one hour to spare and she not only was patient and kind but beyond helpful . We unloaded a smal truck with a few minutes to spare within close rachelle came to help me and my husband out. She makes that place run! She is friendly and understanding with all guest . Great hard worker , thank you .

I have had nothing but pleasant service and smiles. The business side is excellent. I have been here since June 2022 and I have never had a problem. Managers have always recognized me which is a plus and the carts make things easy.

I was cleaning out An auction and got locked iInside the facility for over an hour Because no one would answer the phone and I had to wait for somebody else Who is there to drop stuff off to let me out because they failed to give me the alotTed 48 hours of time To clean out the storage space. I left numerous messages and was never called back very poor customer service as far as I'm concerned.

Very friendly and very clean

Always very helpful

Ellie was courteous and knowledgeable, as well as efficient.

Ellie did a wonderful job 👏

The unit was just what I needed as far as space and climate control. I didn't like that they closed so early, 6pm on weekdays.

Can I just say that the two ladies that helped me and my sorority out were heaven sent! I walked in there really nervous because we were having to switch to a new storage unit and I had never had to use one before. They walked me through the process, and I left feeling like family to them:) They helped my organization save over $100 A MONTH, and helped us find a bigger unit that we were in. Couldn't have asked for a better experience... If you ever need a problem solved, Ellie and Rachelle are your girls

The girls Rachelle and Ellie are always so helpful!

Rachelle and Ellie did a wonderful job of assisting me with my storage unit situation. They were super helpful & friendly!

Rachelle was super helpful whenever I had questions. She was eager to answer them and helped me with my locker! I would recommend this place, and she made my experience so amazing! Ellie was also very helpful, and she was very awesome! They were so eager to help me and they were very kind!

Ellie and Rachel were so helpful❤️‍🔥

Rachelle and Ellie were both so helpful in assisting me!

Rachelle & Ellie were great & so helpful. Best place to store items in Indy!

Rachelle and Ellie were extremely helpful in helping my find a proper storage unit. Would recommend to everyone looking for storage in the Indy area!

Rachelle and Ellie were so helpful and made this and easy and smooth process! Highly recommend

I’m so thankful for Rachelle and Ellie for all of the help i received for my storage unit! they were such a help when I needed it!

Rachelle and Ellie are both amazing and helpful! I appreciate them both so much🥰

Rachelle and Ellie were literally the most helpful people I have ever had at a storage facility. I have had to use quite a few different storage facilities and they were the most helpful for sure!

Rachelle and Ellie were very helpful! Favorite storage unit ever

Ellie was super helpful when trying to get into the building!

Out of every storage facility I have used this one is by far the best. Rachelle and Ellie were so helpful!

Rachelle and Ellie were a big help!

I wish I could give more than 5 stars! Rachelle and Ellie were so kind and helpful!

Rachelle and Ellie were both so helpful!! So great, thank you!

Love this place! Rachelle and Ellie were super helpful!!

Rachelle was so helpful when I forget where my locker was!

Rachelle was so helpful when I needed into my storage unit.

RACHELLE IS SO AWESOME AND HELPFUL!!!

Great experience with Public Storage! Rachelle was such an amazing help!

Ellie and Hersey were a blessing to my storage nightmares. Highly recommend this location!

Pat is a great person and she helped ne about really quickly with a smile.

Very bad experience at this location. I took my business else where. To costly staff was rude.

If I could have given Rachelle 6 stars, I would have. We needed a storage unit but wasn't sure what type, size, etc. Rachelle was all over it. She asked us specific and detailed questions, processed us quickly but IN NO WAY rushed us, gave us her recommended storage unit and mapped directions to the unit flawlessly. All the while, she did so with a smile on her face. Not to mention attending to the constant baragge of inbound phone calls. I'm a regular reviewer and I know quality customer service when I see it and get it and Rachelle delivered. Thank you!

Just signed up with Michele & Rachele’s professional but friendly advice. Saved me $100 with just some fine tuning to my space, location, and generous reservation date. Expecting the best going forward. Thanks u Folx.

I just moved my stuff into a unit today, and was almost completely pleased by the experience. Rachelle took care of me, got me squared away and, when I realized that I was going to need a bigger unit, handled the transfer quickly and efficiently. I could not be happier with the customer service. The only downside is that the facility closes at 6PM, at which point the elevators and doors will no longer allow access. This is inconvenient, to say the least.

It's convenient, clean. Good customer service. Would love the pre-discussion on type of lock used as to have it already purchased to save cost. Thanks

Love the customer service I would highly recommend the storage to anybody in my family are friends I love it‼️🥰

Service was great! Rachelle was able to help me complete the reservation and it didn’t take long. Process was easy and for a good price as well.

Rachelle was great and very helpful! She was very knowledgeable and helped us find the best boxes and packing supplies for my move!

Customer service went way down with this chat.

Rochelle was informative and helpful throughout the process. Awesome facility.

At the N Illinois, Indianapolis location, on a Saturday afternoon in July, no one was on the premise to help. Reserved a unit via the phone but decided later we needed a larger unit. Given the phone shuffle where no called us back. Sales people answer their calls but are extremely unhelpful, cold and downright belligerent. Ended up going elsewhere.

Thomas

Rachelle was truly exceptional! I have two units and she was so patient while helping me sort things out. She was knowledgeable as well as personable. Awesome customer service!

Thomas was awesome he helped me find my storage unit and made sure that everything was okay before he left!

Super friendly, clean, and well-managed!

Thomas is great!!!

Rachelle is an awesome person!! She is very helpful and kind! Thank you for everything!

Our key broke off in the lock and the manager was instrumental in getting us into our unit! Rachelle and Public Storage are awesome!!!

Rachelle was very helpful and easy to deal with. She was very informative.

Rachelle was great! Very helpful with our tour!

Rachelle was fantastic!! She was very helpful and worked hard to help us!

Best storage ever Thomas was a great help

Wonderful service and space. Rachelle was a gem, very happy to be keeping my things there.

Thomas and Rachelle were so helpful!

Workers there are cool

Rochelle is Great !!! Called office Sunday afternoon memorial weekend answered phone within 3 rings and professionally answered all my questions. I will recommend this Public Storage location to all my friends looking for self storage. Thank you Dave

Corporate tried to screw me over, support was less than helpful in resolving the issue and I had a moving company ready to transfer my items to a new location. On-site, Rachelle understood the issue and was fair in resolving it. If it wasn't for her, this would be 1 star and I would have left. The process was annoying and unnecessary but she went as above and beyond as she could. If this was a one-off and I don't run into recurring issues, I'll continue to adjust my review to capture the full experience. This company is truly lucky to employ people who care enough to correct mistakes.

I was greeted by Rachelle very nice, and very helpful answering questions I had on a storage we looked at. Thank you!

Rochelle at the 933 Illinois location has truly given me the best customer service!! She has great energy and was very helpful with my move out.

Very clean storage place.. .easy process to get a storage.. .Front desk lady was very nice and helpful..

I was fortunate enough to encounter Rachelle, at this location and she was just absolutely wonderful, kind and informative about my storage unit and other questions I had. I would definitely recommend this place if you needed to stroage your things.

They've got people living upstairs in a controlled environment. Hit the floor because little Bobby is bothered. What a joke.

Terrible hours of access, nice ppl that work there

He is very professional and helpful need more people like him in these store

Chad & Rachelle are phenomenal they have great vibe and energy. They help me out with question regarding my account and help me with no hesitation. They were so funny omg this is the best storage experience ever. With everything that is going on, with COVID it is nice to see people with real people skills and great attitude. Great job

Super friendly staff! Chad was amazing and made a cold day a bit warmer with his cheery upbeat attitude

Chad was super helpful and helped us out with knowledge and got us in and out and promptly

Chad was such a sweetheart. I adore him, and he was very helpful and very knowledgeable about the storage rooms.

Rochelle and Chad were very helpful with helping me find a storage that fit me just right I would highly recommend Rochelle or Chad and assist me in finding a storage very helpful!

Chad was amazing and very professional..he help us when we were confused and helped us find the right unit .

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