Public Storage Self-Storage Units at 4350 S East Street, Indianapolis, IN

The hours posted on the gate and door says this location is open until 9pm. After unloading a uhaul into a unit we attempted to leave at 8:15pm and the gate would not open. We tried the help number and texting OPEN to the text number on the sign, but the response to both was that the location was closed. We were essentially locked inside! I called another location so I could talk to a human and they connected us to a corporate rep who eventually let us out. Ridiculous. Update your signs if you close earlier!

Robin did a great job assisting me with a couple of issues. Pleasure doing business with you.

They get a 0. I paid 81.39$ on September 26th. I made the reservation on the 25th. The associate failed to mention this location locks the gates at 6pm. So when I got there at 7pm, I couldn't get in. The sign on the gate said Access from 6am to 9pm. So I had to pay for a unit at another different place. Now public storage will only refund me 21.39$ for the lock, because they say I can't get a refund for the unit since I reserved it on the 25th and paid on the 26th. I NEVER EVEN GOT PAST THE GATE!! IT IS NOT FAIR THEY WON'T RETURN MY MONEY FOR SOMETHING I NEVER WAS ABLE TO ACCESS!!!! I'M HIGHLY UPSET!!!!

So I rented the storage at 8:45 at night they told me I'd be able to get into the facility still up until 10:00 got here and they said online that the hours were until 9:00 p.m. called customer service they told me the hours were until 6:00 p.m. four nights a week and 5:00 p.m. the other two and still had to take a truckload of stuff back to my apartment and could not get into the facility until the next day

Kylie was very helpful and nice! She's the best!!! Will definitely continue service here.

Kylie was so much help for us and she went above and beyond to help us any way she could and still did her job and was so positive and very nice She was amazing !! Thank you kylie

Extremely poor security and uninformed staff. Lost an entire suitcase due to the poor security and negligence. They were extremely unhelpful even in the aftermath.

Awesome

Please don’t rent from this company!! My friend had a storage unit here that has been broken into a total of 3 times!! The company refuses to move her to another unit unless she pays for the month. They also told her they will not cover the expense to move her belongings to another unit or another facility. Oh the insurance has proved to be a pain also. I have yet to hear from them since the initial claim which was made over 2 weeks ago.

NEVER EVER RENT AT THIS ONE IF YOU VALUE YOUR TIME! This is the worst location ever! They don't help won't help won't let you in. Go through extra space storage you'd have better customer service, later access, can actually get your things any time of day. This is the worst the managers are all horrible. This location is god awful if I could give them 0 stars I would I hate this place I swear to god this storage facility should be shut tf down

This place is absolutely ridiculous. My storage unit was broken into the first work it was there by homeless people. It looked like they got access to an empty unit and wen̈t thru the wall all the way down the whole back strip. This happened at least 3xs while my things were stored here and they destroyed my whole unit. Secondly, they raised the rent from 199 a month to 233 a month which makes no sense due to the circumstances

My mind is blown! Who the hell closes at 6pm every day they are open 90% of the population doesn't get off work until 4,5,6 pm how do you people even have any business!!! ABSOLUTELY RIDICULOUSLY ABSURD thinking about calling the better business bureau do to the conditions and the damages to my property

The lady working there, Amanda, was very helpful today, since I'm vacating the unit, she helped me with that, special thanks to Amanda

It worked great

Customer service sucks! Prices are raise every 6 months. Started out paying a little over $100 at initial move in now we're up over $300. Not worth it. Can't access my stuff after 6pm. Not worth the money.

Mice infested and storage has holes in most of drywall

Everything was professional expedient and straight forward .🙃🙏💯🙏🥱

When We first moved in a year and a half ago our storage got broken into. We believe it was the fat chic at the front desk. We called the police. Nothing happened. Now for the lady 2 months our door will only open a little bit. We've put in maintenance requests, nothing has changed. They were supposed to put on a divinci lock, nothing. Today I crawled through and saw it was because the ceiling is caving in. I've called them 3 times today and allegedly someone is supposed to contact me and still haven't got a call. I'll be wrong if I take the ceiling down myself. We ate moving next weekend and wanted to go through and throw stuff away but they won't even call us back. However if by next weekend they still have not opened it then I'm taking the ceiling down myself, they can add it to my credit for damages and I might get back to them. DO NOT GO TO THIS LOCATION ON EAST STREET. HORRIBLE PLACE

If you need any assistance with customer service, be prepared for incredibly long wait times on the phone. I received an erroneous bill in my email after moving out. My account balance still said $0, but the email caused me to waste a significant chunk of time trying to track down customer service to clarify that I didn’t owe anything at all. While on the property, I noticed that another unit’s door was broken/dented from the outside, and the items inside were reachable and not protected. Also note that this is not 24/7 storage but can only be accessed during work hours. Overall, I would not recommend using this facility. It doesn’t seem to safeguard people’s belongings and the waste of time with customer service is really frustrating.

All combinations work well

This place is not a good place you don't have free access to your storage when you want because they lock the gate by 5 or 6 pm when i first rented the space i had to pay uhaul extra for more days because of this places hours I wouldn't recommend this place if your moving a 3. Bedroom house there and for the price you pay it's just ridiculous.

This is an edited review. The same person who helped me a little over a week ago called me to tell me I left my Storage unlocked on Friday. I told her to please lock the door because I couldn't get there until tomorrow. Amanda told me no problem. She will lock it with a Davinichi lock. I found a ride the same night and when I got there she was going through my boxes. She was very surprised and told me she was trying to fund a name to figure out who's stuff was in the boxes. I have called the police. No wonder all the reviews say it's an inside job with the thefts. Totally true and I caught this thief red handed. A call to corporate will be my next call.

They painted the doors, and made a mess all over my stuff in the storage in the process.

Extremely pleased with the service provided! Definitely will recommend!!

Hershey was amazing (and so friendly)! I couldn't get into my unit due to rust on the lock and she was able to get me in so quick! I really appreciated the help.

Our unit was broken into, I do have a police report! My husband was incarcerated they would not let me into the unit until I had a power of attorney,in which I do understand that but once I was approved they would not let me transfer it over to my name so that I could get the app and pay it through there!! I continued to get calls from them asking for my husband multiple times after I explained he was incarcerated!! There was a lady that called and told me my stuff was up for auction the 14th it was auctioned off the 4th

Don't do it drywall kicked in and they failed to tell anyone about work being done. So could get in for 2 days.

Price was fair but now I see why it was so cheap. Can't get to my stuff after 6pm. Not for working people I guess. I arrived at 6:15 this evening to be locked out and have to come back tomorrow. This place isn't friendly for working people. That's ok I immediately set up a move out. I was never told the gate access was too restrictive. Don't know how this place stays in business.wont ever use them again after this.

Very horrible storage place. There is not a live person there, when something happens you have to call a number. There is no security and your items in your unit are not safe at all. Our unit got broken into as well as other ones previous to ours. They are breaking into empty units because there is no locks so anyone can lift the doors up. They are destroying plywood and climbing in to steal everything they can. According to police it's homeless people breaking in and the storage unit will not release video footage to the detective. District manager stated the units are now secure. Um if they are now secure are you saying they weren't before? If you ask for a new unit they tell you that you have to go to the kiosk and press a button and tell them to change units. Um why can't you do this over the phone? Don't rent from here.

Great place

Way too expensive for a unit big or small

I'm very unhappy with storage right now they changed my hours again it was 6:00 to 9:00 then it went to 625 and now it went 9:30 to 5:30 I don't think they're doing me right they keep limiting when I can get in there I pay on time all the time and I don't think they're doing me right

Very clean, and friendly. Had many questions and concerns, but Chelsea was so helpful, and answered everything.

It's ok not busy at all alround apretty good place

This place is a joke!! Our unit was broken into and the manager at this location is not at all helpful or professional. This is not a secure location and I would not recommend it to anyone who values their belongings!

Chelsea was very helpful in renting a unit great customer service

The manager Chelsea was great! She was multitasking multiple customers and handled it like a boss! Thanks so much for all the help!!

The unit looked like it was falling apart. You can’t access after 6 so it’s had to get in when you work during the day. My husband left a little after 6 so they sent us an email about not doing it. Like, what, you want him to just stay there? Theres not a person there during “office house” and the automated system makes sure you never talk to a person. I reserved a locker ahead of time and they charged me the full amount then, and again on the first, and again for the next month even though I had already scheduled a move out. Only had the locker for 1 month! I will NEVER use this place again. I thought it was going to be great since everything was operated through my mobile phone.

Definitely ask for Chelsea. She is the best.

Stopped in to pay bill, Chelsea was EXTREMELY helpful and very pleasant to work with. Highly recommend working with Chelsea.

To start they did not honor the discount that was offered on the website of their home page. There was no access after 6pm which is when alot of people are getting off work. Hard to catch anyone in the office or by phone. The real kicker is they raised rent in the last month by over 50 bucks. So I took my business elsewhere. The positive in this is my stuff did not have cootie bugs or mold.

I absolutely love Chelsea. Here customer service was amazing and she helped me get the appropriate size storage I needed thank you so much