Mrs. Jade is very helpful and respectful and helpful ! Really appreciate her help.
She was very professional, and she gave me outstanding service. I am glad I had this experience.
She was very polite and funny I am glad I stop by and going to rent there
This young lady or Manager should highly be commended on her management. She's very nice and cordial and professional. You should take notice asap! Mr. Gibson a friend of the tenet who rent from your business. I have had to do business with this young lady.
I enjoyed jade, she is very pleasant and helpful! Greeted me with a smile and She had patience with me. Answered all my questions and made sure I didn’t leave without making sure I understood everything! Thank you!!
Friendly, personable, I give them 10 stars
Jade manager was awesome. Quick fast and easy!
Jade was wonderful, patient, knowledgeable, and kind. She was a blessing.
Jade
helped me out thanks again. You guys are the best
Jade has been an amazing help today with getting a storge
Jade was awesome understanding, great customer service.Happy to do business here ❤️
Ms Jade has been a great help with my moving in. She has been professional and kind. GREAT customer service
Jade has excellent customer service skills and was very helpful
The lady that works here is awesome. since she's been here she been a very outstanding lady she does her job well since you have put her in this position at public storage y'all have really turned the things around and I just want to say thank you from Willie Siegler.
Jade was very pleasant to work with and knowledgeable as well.
Jade was the best! Extremely helpful and fast!
Jade was LOVELY and such a quick and easy process with this place. Would definitely use again
Very professional and friendly thank you units very clean
0/10 this place has rat shit on my belongings and my boyfriend’s stuff maggots rat hair and a dead rat I’ve called those people multiple times and no answer DO NOT RENT HERE!!!!!!!!!!!!
Jade is the sweetest person in the storage world.
She is so helpful
Thank you so much
Jade was extremely pleasant to work with.
Thank you to Ms. Jade for her fast & friendly services. Had me in/out in minutes. Made my moving experience a lot easier with her warm personality & customer service!
Sekina really came through for me. I had been trying to get the new keys for my storage for a week and she came when I needed. Thank you so much
Jade was very helpful and my serve was efficient.
Had a misunderstanding with accessibility of the unit I reserved. Jade was very professional and gave me the unit I needed at the rate I initially had.
Jade is the best when it comes to getting you a storage unit at a good price. Stop by and do business
Very nice place and the Lady was very friendly
Great customer service prompt professional skilled would love for her to work at my Establishment great attitude would refer friends.
Such an unexpected pleasant experience with Property Manager, Jade, this morning at Public Storage on Austell Rd. Marietta. So very kind and helpful as well as professional. We hit a snag not paying when reserving (our bad) and I was ready to go to another facility. She worked diligently to help. It is rare these days to find someone who goes beyond the call of duty (with a good attitude!) especially when the other person is at fault. I would give more than 5 stars if I could.
Very clean. Grounds are exceptional. Never no garbage or trash on site. Will recommend to family & friends.
Jade was very nice and patient. She is very good in customer service.
All I gotta say is wow shout out to Jade! She’s One Beautiful Lady inside and out! She’s so understanding and has brought light to this property! Awesome customer service and quick support and oh may I not forget to mention She has some strength on her when it comes to cleaning and removing furniture from unit to unit! When I visited the property a few months ago it wasn’t this clean and I definitely was reconsidering renting here in Austell. If it wasn’t For Jade I Would have removed my things and never rent with the company again. Again Thank you so much Jade for your hard work must pay off and never go unnoticed!
Miss Jade is a wonderful person and know how to make her customers. Feel welcome. Thanks for everything.
Great customer service. Great property manager.
I am writing a review due to a recent experience with Jade, I was deceived and offered 3 units that was auctioned and had no bid, in her words the people didn't come and pick it up. Upon arriving to view them she was approached by a gentleman that was asking if he had to stack everything in the unit so it would fit in there. She replied yes. Also he asked if there was anything else he could do for her, which she replied no. So he was working for her loading all the materials he unloaded from another unit and in a single unit for her. I was also offered a free scrap metal unit which she never showed me. The reason that she was willing to sell these units in her words was because she would save money with the junk removal service. I don't know public storage policy they seem like she was taking matters into her own hands because these units were gone through and she tried to sell me the big furniture to haul off and get off of her hands. I'm leaving this review because I already reached out to the virtual assistant to know a veil and I have not received a call or any information regarding the incident. Very disappointed because I helped her in the past and kept my word and I hate being lied to about business. She tarnished her character with me. I'm trying to add the text message conversation we had
Jade is the best she safe me today
I was having some trouble completing the erental process online, so I stopped by the store location. Jade was very helpful and got my account access set up for me promptly. Thank you!
Great customer service! Ms. Jade was awesome when it came to resolving my issues. She showed that she cared and resolved our issue quickly. Thank so much for today!! You really made my day better.
Come see JADE she is awesome and great help! You won’t be in there long and she will help you with anything you need moving forward comes see Ms. Jade at public storage.
Come see JADE she is awesome and great help! You won’t be in there long and she will help you with anything you need moving forward comes see Ms. Jade at public storage.
This location was very convenient, Jade was very kind, helpful and informative with GREAT CUSTOMER SERVICE! Thank you again
Came in today for a storage unit and met with Jade . She was very helpful and was able to get me squared away in minutes. I’ve used the location before and I’m happy I came back and received a Memorial Day special. Thanks Jade 👍
Jade was excellent and gave awesome customer service. She is kind professional and very knowledgeable
Ms : Jade is a very good and polite person and very helpful she helped me through out my process of me and my child moving and keeping our stuff at the storage very good service I totally recommend this storage facility
Jade is incredible !!! She’s a keeper ! ☺️
MS JADE IS A SWEETHEART SHE SO CARING AND VERY VERY UNDERSTANDING OUT OF ALL THE PEOPLE WHO WORKED AT THIS LOCATION MS JADE IS MY FAVORITE THE WAY SHE HANDLE her BUSINESS BE ON POINT IM REALLY THANKFUL FOR HER .. She is what made me give this place 5 stars 🩷🩷🩷 thanks for being so kind to me
Jade is a very nice lady. She's very helpful and patient.
Had an excellent experience with Jade she handled all of my questions and made it as convenient as possible with helping my brother move in his unit!! 10 out of 10 stars for me
Jade has excellent customer service. She satisfied all my needs without an attitude. Thank you
Jade was helpful but couldn't contact to WiFi
Jade is a very nice constomer service ,I wist to have always,she's so helpful.
Very Satisfied 😌 Thank You Jade.
Ms. Jade was Amazing, She gave very excellent customer service! Service was very fast affordable and friendly and more importantly convenient. I’d highly recommend this place to anyone, definitely give them a try!
she's truly a blessing, I recommend this place to my family and friends
Thank You Jade you’re a blessing!
Jade was very polite and knew exactly what she was doing. Looking forward to doing business with this company 😀
Jade is very warm and have great customer service I will be recommending ❤️
Jade has the best customer service. Do not go anywhere else this is the best place to come for storage
I have been a customer there for about 6 months. Always friendly customer service and clean property. Had a minor problem with my vacate due to something the national customer service department failed to do, but Jade made it right and resolved the issue. So I give 5 stars because of my beginning and ending departure.👍 Thanks Jade and keep up the great work public storage team.💪
I just wanted to let the world know what a kind hearted and nice person Jade is. She was always kind and courteous and very helpful . Thank you for everything.
Had a great experience with jade, she helped me with all my needs she was very clear and very well mannered if you see this THANK YOU JADE. Your a great person keep up the great work
Had a great experience with Jade. Very professional and kind. She sdvised me to get s smaller unit because i dnt have alot in my other unit.
I had the greatest experience with Jay, she was very concerned about my needs. Truly very personable, excellent customer service,she attended to my needs.We need more people like her especially during stressful times when moving. She an asset definitely to Public Storage. She deserves 10 Stars!!!. Sincerely H.W.Neal
Mr. TAMW is right. Most of the 5 stars are fake, probably bought from an account farm, and/or AI generated. Nobody ever truly remember the names of ppl they deal with at most places, especially not a storage facility. Servers in restaurants, sure. Salesmen at dealerships, maybe. Not at PS. And definitely not almost every single review. It's statistically impossible 🤣
Jade is freaking phenomenal and needs a raise she was extremely helpful, she went above and beyond to assist me even though it was closing time! Will definitely recommend this place to others!
Monique was a awesome Manger who helped me out twice during the process of renting my unit thank you so much
Monique was so patient and nice with me she is a wonderful person. I know she probably stress with all the work she has to do with that storage because I never seen it look so good for an outside unit and having to deal with these rude customers and she still keep a smile on her face love to see it. 10/10 service from Monique
She went Above and beyond for her duties Monique was awesome
Monique, was very helpful and nice. she helped me load my mattress in the u-haul. thank you I really appreciate it.
This is the worst place ever do not go there. Rats will eat your stuff. When I said I wanted to talk to somebody before I paid for my belongings to be chewed apart by rats they locked me out of my unit and are holding my belongings until I pay.
Thank you soooo much Monique for helping me get into a storage . She was very kind and very helpful! Perfect storage unit enough space and great easy access.
Shawvonte’ provided great service for me today.
Monique the Property Manger was excellent and very helpful with the knowledge she has about Public Storage I will definitely recommend public storage
Great friendly service.. Monique was wonderful I arrived 5 mins before closing and she still took the time to help me and show me around.. I recommend 5 stars
Very good service, the lady that helped me was very nice and helpful.
If you value your belongings or your money, I genuinely advise you to avoid this location altogether.They are infested with rodents and have terrible upkeep maintenance on the property. Their rates are higher than others as well. You will never have communication with the property staff. They never return calls and the latest management team is by far the worst ever. I stored there for over a year and HAD to move to another company due to my belongings being destroyed. I notified them by phone of my plan with which they told me they notated. Yet repeated they continue to take the money out of my account and I was forced to stop payment and pay for that expense after all the calls made to inform them I would be out. Rodents are over taking the place and swinging from the fallen ceiling of insulation making nest and chewing up your things. Take a look. I had to discard of most of what I had. I still cannot get the staff to return my calls in reference to the repeated monthly attempts to withdraw 359.00 with late fees from my account. There is no corporate office to mediate . I urge you not to make this your choice.
Monique was very helpful and show me the units I felt really welcomed here
Great experience getting a new unit. Monique was super nice
Ms. Monique was straightforward, kind, but very helpful in getting us a storage unit. It was an overall good experience!
Monique was really nice I couldn’t come at my scheduled move in time she was still there waiting on me even when I was late. Really above and beyond. Great personality
I felt my belongings were in a safe keeping for the time being.
Monique took real good care of me. Great customer service
Al was very helpful! Explained everything to me and I really appreciate him very much. Great experience
Monique was Fast, Very curtious, & Transparent !
I had a great experience with the manager Monique she is awesome
The property manager Monique was very professional and courteous. She help me find the best unit to fit my storage and even help me get a good deal on the unit that I needed so I would definitely be using them again in the future.
Monique helped me through a smooth transaction, taking the time to show me my options of the inside storage units so I could find one very close to the outside door. And during the walk through, we discovered a potential danger that she was quick to write down. That's the sign of the kind of professional you want during your move.
It's really tight and hard to make room for others. Expect to wait if someone is close to your storage area. Other than that, it's OK.
Monique is the most amazing manager I have ever come across. She went above and beyond to accommodate our storage needs and made sure we were 100% satisfied! Thank you for exceptional customer service, Monique!
Monquie was amazing!! She got me in and out!!! And found me exactly what i was looking for!! She was so helpful!! Yall check them out!!!
Manager is very nice and respectful as well as helpful
Monique has great customer service. She helped me all the way through the process.
Thank you guys so much. Service was excellent. The lady Monique that helped me, has great customer service. Entire time I was in there we laughed, she has a great spirit.
Just recently acquired a storage unit with the help of Ms. Monique the property manager on duty. Overall the storage units could use some work but the customer service is great and after having a conversation with the property manager i really can see that she’s trying to fix this place up for the better i think the higher ups need to step up and throw some money into this location.
Public Storage property on Austell Rd is infested with RATS and the insurance company will not help more than $250.00 even though I have over a thousand dollars in damages from those Nasty creatures.
Ms. Monioque was super nice and super helpful.. she has amazing customer service!!! Looking for a place to keep your things come to public storage and get with Ms. Monique she will make sure you find the right storage unit.
Don't lose the gate number.
Monique went above and beyond for me. Definitely great service.
the ratings are fabricated. the 5 star reviews are completely false a just made by employees. How often does one have to visit their storage unit? seldomly right. Well when you come visit 3300 Austell rd be prepared for anything and for employees to make up rules based off there feelings and no actually basis or logic. Would you believe that I had law enforcement called on me because I waited in the lobby for a ride. You heard correct and the reasoning behind it was because they just didn't want me I there not because of a policy or state ordinance law but because there individual feelings. The lady even went as far as omitting the fact that I was waiting. a uber to police dispatch to illicit a faster response by the police.
I have revised my rating because after 6 months, after six phone calls with no response, after having my bill tampered with to short me a week's rent, after having sent a couple of online forms to ask them to contact me to straighten out my billing cheated on my bill, they have not responded to anything. I guess I'll have to find time to go by there and see them in person. Which I will do. But I'm going to start getting my stuff out of there because I'm not going to pay these jerks any more than I have to.
The property manager William was nothing short of amazing. Very efficient, knowledgeable, with excellent customer service. He made my storage move very easy going and stress free. Anyone moving and in need of storage I will definitely be recommending this location.
William Miller is a wonderful person he helps out a lot and always comes to work with a smile on his face. He is always glad to help, always to work on time, and always here for us. I love this public storage mainly because of him and I hope he stays. Love this place love my storage love the great attitude and customer service!!
Cobb County palmetto area great location handicap parking and clean
This is my new unit and everyone is very helpful.
I was able to move in with barely any notice. William provided exemplary customer service! He's friendly, kind, and accommodating. It started to rain very hard when I was moving in, and the roof in my unit began to leak. He has worked around my chaotic schedule to get me moved into a new unit and repair the leaking unit. I'm storing things for home repairs right now, and if I ever need a storage unit again, I'll be back.
William Miller was very helpful
They buy at the front desk was very nice and helpful this is my second time renting a storage and this was my best experience
Customer service is good. Facility is so hot. After retrieving my belongings found a large amount of mice droppings. Also motion censor lights don't stay on long. Front desk staff has always been super friendly.
He was very helpful. Great customer experience.
Is good play safe I have my storage for 3 year is no problem and not have complain is good and safe thk you
Rent increases out of the blue. Big rodent problem here. Waste of money and time if you go here. Save yourself.
I hope others don’t experience what I experienced when I went to move my things. Rats had been in my things and I had to dispose of half my items! Thank God I didn’t store all my things at Public Storage!
Dave A1 customer service, very patient, knowledgeable, friendly and helpful.
FEES!! FEES!! FEES!! Every storage has fees but my LORD!!! And then they are heartless. If you think they are gonna choose morale over their “fee policy”, think again. These people are charging me for a unit that I cleaned out on the third of the month!! All because my wife put my lock (I PURCHASED THE LOCK FROM THEM, BY THE WAY) back on the unit after we cleaned it out!! There are a lot of homeless people around Marietta. I didn’t want anyone occupying, or even worse damaging, or trashing the unit. I respect that my wife replaced the lock and I don’t think I should be charged if I am no longer using the unit. But even so, the fees are outrageous. They added fees like crazy.. It’s almost 90% more than the normal monthly charge. They rarely ever answer the phone so I can’t get a fax number to put it in writing to formally request them to cut my lock. Corporate doesn’t have the information and they couldn’t reach the property either. As if telling the property manager to cut the lock wasn’t enough. I remember the old public storage. It was a service business. They were for the people. I don’t know why decent human beings don’t exist in this company anymore.
David did very well!! I love this place it’s very clean and it’s just so much more than what I thought!! I’m extremely pleased and will highly recommend to others
Dave help me out!! Thanks!! This place is amazing and has good prices!!
Dave provided great customer service, best public storage
Dave help me get my things out and I’m very grateful for his help! Need more people like him!
Dave was very quick and professional I would highly recommend this place to others!! Clean and organize
Dave was extremely helpful, my unit was left open by mistake and he protected and guarded my belongings without me even knowing! Thanks dave!
Dave was very friendly and clean. I really enjoyed coming to this property. Dave is a good guy and i highly recommend this property!!
Dave did extremely well even on his day off!
This property is amazing!! And clean!! I recommend this place to everybody!!
Excellent customer service
This is the best outdoor storage in Smyrna Georgia!! Talk to Dave about promotions!!
Your customer was extremely good very clean and organized
Love it when an employee is on task. Paperwork for auction purchase was already printed and waiting with great customer service.
Great service. Always at the office and always helpful.
Dave was great and very helpful!!! Literally help me from start to finish!!! I highly recommend this place to everyone!!!
Dave is very energetic and very nice!!!!
Dave has absolutely great service and a even better personality. This is my guy!!!!! Customer service is great!!!
Dave is great! Thank you for your service!
Greatly appreciate your wonderful customer service.
Dave help me out awhole lot!!! By hooking me up with a storage that helps my needs!!! Will definitely be recommending to other!!!
Dave has great customer service and is very quick and efficient!! He gets you in and out with a great price!!
David was such an exceptional property manager. He was very attentive to my needs and made sure I had everything I needed to move into my storage unit. He made this move so easy. Thanks again for everything.
This is a great place!!! With great service!!! And the price is amazing just talk to Dave about promotions
Customer severvice is A1!!!
And it smells very nice. I would highly recommend this to others!
Dave is the best. He's more than a manager, he's family and is welcome anytime!!