They were very nice signing us up and getting us in our storage unit. The only major thing I would say is that the Bluetooth gate access on the phone never works. That was one feature I was most excited about but 95% of the time it doesn’t work.
the on site managers are very professional, polite, and accomodating. The property is well maintained and clean. I have one vehicle space and one storage garage and so far I am pleased. I like their app for gate opening.
Great service thank you Osman
Great price. Clean place and is man was very helpful
Osman helped me rent a few spaces and made sure everything was correct for my needs. Very professional and friendly, thank you!
After a month of having my car in storage I went to pick it up. My car was trashed due to debris falling from the roof. I went to return my lock which my rental agreement clearly states $50.00 will be refunded upon return. This guy told me I had to clean out my space and there was no refund. We’ll see if I get a refund or not buddy:)
Odman was awesome, he was very helpful and friendly . Give that man a raise.
Very recently rented a space at PS Bee Ridge location. The 10x10 unit is an interior space at the corner where two corridors meet. Lighting is present in the corridors but corridor lighting is activated by sensor only in one of the two and my vision is very poor (I'm 85). Available corridor light is plainly insufficient.
I appealed to Dale (on temp duty as manager at Bee Ridge) for help in installing an overhead light so I could manage sorting
and arranging things. He came to the unit with a ladder to
reach a high ceiling fixture which, after significant effort on the part of Dale, finally produced light in the bulb I provided. Dale
did this in remarkably good spirit - the fixture was ornery - and had the patience to persevere. Very grateful. It left a good impression during my first week into a contract. Dick LaRoche
Quick response very helpful and informative
Osman was very professional
Osman was professional and courteous in explaining the storage rental process. He took extra time, even after closing hours, to make sure I understood the procedures and policies of Public Storage. Thank you.
Osman was awesome and answered all my questions. Would not hesitate to recommend Public Storage to my friends!
I’ve been renting at this facility for about 4 years. Staff is always courteous and helpful. Today was no exception. I needed to downsize and Osman made the process So Easy!! Thank you Osman!!
Very helpful. Easy to work with.
The staff at this facility gave me excellent customer service- thank you Frank, James, & Elena for your help and accomodating my parking sacerdote needs!
Frank was awesome! Very professional, friendly and understanding. I recommend this location to all my friends and family! And see Frank!😀
Homeless living out of units. Water leaks. Poor ac
Stay AWAY from this place!! I had my work truck/trailer parked here for about 6 months before they broke in through that black fence that is around the property and stole about $5k in lawn equipment in the middle of the night! (my things were all double padlocked!) I called the police the next morning to my finding and made a report on it and told me other trucks inside the property were also stolen from that night, not just mine. I spoke to someone that also keeps his things in this property, and supposedly this isnt a rare
occasion. They target this place quite often. (wish I would of known that now.) So obviously that tells you enough about how much they care. Things are already tough as it is, I was so devastated that I had to start from scratch and buy all new material. I really hope this post helps someone, and makes you think twice before keeping your things here. I moved out the next day anyway and much happier somewhere else, with WORKING cameras and even a staff member on site always.
STAY AWAY from here!!!
I've been with them for months, literally no staff exists in the building, called for the manager 2 weeks ago, no calls no texts only person that can even remotely help me is "Frank" I've been told time and time again I need to pay late fees* which I paid for my 1st month in store. these guys make no sense and I definitely will be moving out soon. our entire unit flooded and lost 25k in items. also got price increases of $90
We had to get a storage unit here after the flooding of hurricane Debby. Keegan was so compassionate and helpful as we figured out details quickly to get into a unit of the things that they were able to salvage. Thank you so much, Keegan!
Ozzy was knowledgeable and very helpfull. Made the renting process quick and simple. He is the guy to see about a storage unit!!
After losing my job, I had to save some money by vacating my unit. When I stopped by the office, Frank was so welcoming and understanding of my situation. He helped close my account with ease! I hope that a unit is still available when I find a new job, and that Frank can help me sign back up.
Thanks Frank!
I want to thank Frank at public storage on Bee Ridge Rd for making my rental such a smooth transaction.he worked very hard to find me the best deal.he was very understanding of my situation I would recommend this facility to anyone in need of storage.
I have to give a huge thank you to DOTTIE for all the help she did for my friend Diane with her rental. Not only was she friendly n outgoing and funny. She had alot of patience and I must include coworker FRANK too. He was also very friendly n funny these two ppl make u feel like your family when u r renting a storage unit and I know my friend and I will look forward to doing business with them in the future. They were both so helpful n understanding. And the facility was extremely nice and clean very and u can't beat the great deals thank you DOTTIE
Great experience. I had great customer service from Dottie.
Haley and Dottie were super helpful with our reservation. Haley did a great job answering all of questions. Dottie was also super accommodating to me and the other customer in the store she was helping at the same time!
Dottie was very nice and helped me pick just tge right soace for my needs.
I've had the storage unit for a couple weeks now. It is easy to get to, clean, spacious, secure. There was only one dolly when I first moved stuff in, and it was in use, so that was a bit of a pain. There have been dollies available since then. It's easy in and out when I want to drop things off.
Dottie communicated everything great!
Dottie helped me today. With my rental..
Very helpful. Thank you for your help
Please know Dottie goes above and beyond for all of her customers! You’re lucky to have her!…
El servicio que nos brindó Dotti lo mismo en el teléfono como personalmente fue sensacional muchas gracias pudimos hacer lo que queríamos y estamos muy contentos con su trabajo y amabilidad
Dottie was amazing and helped greatly. Everything went smoothly.
Dottie is a excellent professional.
Dottie gave me wonderful service, very helpful
This location is so great, newer facility, clean, Dottie and the rest of the staff have always been helpful when we need anything. Dottie is the main person we usually work with and she goes above and beyond to ensure satisfaction of the tenants renting space. She’s efficient and always follows through if need be. We greatly appreciate you for all your help for our current business/personal storage needs!
Dottie was amazing. Easy to set up and very informative. Very clean and nice storage facilities as well.
Excellent customer service from Dottie... thank you!!!
Dorottie help. A lot....with. My rent ..she was very hellfull..
Customer service is outstanding! Dottie was super helpful, patient, and sociable! :) Made the whole process smooth and quick. Will definitely come back and use public storage for future move outs!!
Not only was Dotti friendly and professional, she was knowledgeable, coached me through setting up the App, she also helped me find the closest unit to my preferred location! She was easy to work with and had me checked out lickety split! Promote now or bare minimum, give her her own Public Storage as a franchisee!
Me dio mucho gusto la atencion
Craig was very nice and helpful. He's the star of the show
Dottie was wonderful! Helpful with phone calls prior to my rental and showed me around the facility!
Dottie was great! An easy process to get the unit and everything clearly stated! Thanks!
Dottie walked me thru my email rental and gave outstanding service
Dottie was fantastic as usual. Great customer service!
Dottie is amazing to work with. Great facility. Very clean and tidy.
I rented a 10x15 storage unit about a month ago and Craig was very helpful during the rental process. Had some questions before renting and he clear up all of our questions and secured the unit with a great rate! Would highly recommend this facility for your storage needs.
Craig - he was great and fast in my move in.
Dottie was amazing. She explained everything well and helped set up my unit quickly! Thanks Public Storage
Dottie Setliff was fabulous. She anticipated all of my questions and was extremely knowledgeable.
Detail oriented and the process was quick. Super clean!
Both Craig and Dottie are super helpful! They’re patience when answering my questions was top tier . Happy to have found this place
Very fast and relaible service
I love this place I’ve used it two separate times Dottie is amazing very good customer service it’s kept very clean and tidy!
Craig was very helpful in setting up my rental. Thank you
I just wanted to say my experience with staff on March 2 2024, they where very informative and friendly and expedited my account very proficiently and friendly, also the first thing I noticed the fresh smell and the obvious cleanliness in the office area and around the property. Glad I choose this company for my storage needs.
A descent facility. I like the mobile apps gate access feature, and that is the only positive I have. Building D flooded during the 2022 hurricane. There is a drainage canal right next to the building. I rented the 10'×15' in November 2022. My rate was increased by $90 after the first 6 months and I just received another$50 rate increase notice starting February 2024. A total 60% increase in 13 months. I will be moving out.
I was referred to Dottie by a friend, and she exemplified her reputation as a friendly, concerned and extremely effective professional in the storage market. Dottie is a wonderful person and made sure I was satisfied with my needs. I will make sure I only use Public Storage with Dottie again soon. Mark Castelli
The employees were polite and friendly in touring the location. Climate controlled, a bit on the warmer side than expected. Cleanliness was about a 4 star, wide selection of units, area of the facility had leaking on 2nd floor
Spoke with person for apt, went there was closed prior to posted business times. The phone rep found out that office building closed due to no operable ac however, no sign posted or notice to staff. I drove over there for apt eventually found out it was closed, 1 1/2 hrs early & wouldn't be able to view storage unit this day nor the next ( Saturday). I work during the week & needed to get this accomplished on the weekend.
Suggest going to other storage place ( Extra Storage) Clean, new & better run operation)
Very polite and friendly and helpful employees. The storage unit is better than I expected
Still ain't got my refund yet and it's been over 2 weeks
These people treated me very poorly,and seemed to hold their customers in contemp...no thank you!
Highly recommend using this location for any storage unit needs. Dottie the mgr of the location was very professional, extremely helpful, and outstanding with her customer service! All future storage unit needs I will be using this location.
I have had no issues there in the years I was there.
Dottie
Dottie is an AMAZING and Excellent manager at the Public Storage at 4050 bee ridge road, sarasota location. She is very professional, knowledgable, kind, patient and answered all my questions and helped me along the way in my storage unit rental.
She is the BEST customer service representative i have experienced. Please have more team members like DOTTIE!!!! 5 Stars EXCELLENT customer service. Ask for Dottie if you want the Best Customer service at Public Storage!!! Thank you so much Dottie for all your help!!!
Dottie did a great job of showing me around and explaining how to access my new unit. Lovely personality too!
Question. If the place losses power can I still get into my unit?
T Jones was really professional and knowledgeable. Place is nice, clean.
Clean, secure ; everyone is helpful & friendly; Dottie is an outstanding manager always there when you need her. There's nothing more you could need.. I highly recommend!!
Welcome Amanda!! :)
They were awesome,walked me through with Professionism.Thank you.
Dottie is an exceptional manager. She is professional, competent and very helpful. Questions? She has answers! Concerns? She solves them! The facility is clean and well maintained. I would highly recommend it
I came in lost and knowing particularly what I needed and Dottie walked me through the options, gave me a nice tour as well. She is very customer service oriented and really heard my needs.
This is the best Public Storage! I think my stuff has found their new home!
Thanks a lot Dottie!
My first time getting a storage unit. Great service from Dottie helping me pick the right size unit and showing me how things work. Thanks!
Dottie was so kind to my son and I. We were going through a rough day and she still was able to make us smile. Thank you, Dottie! :)
Zogilee to be rich Public Storage was a real lifesaver today.
My reservation at the Siesta Key location for move-in today was handled by him with great care and detail and enabled me to complete my move-in reservation
Even though it was at a different facility.
He was totally awesome and I highly recommend that you contact him when considering Public Storage we are trading at any of the facilities he will direct and help you with an amazing amount of efficiency and care.
Excellent service, very helpful. Dottie
Dottie at Public Storage on Bee Ridge Rd
Was extremely helpful today!
She went above and beyond in resolving my problem!
Dottie was a great help. She even delayed her lunch to wait to meet me. Smooth process. No Complaints.
Mr. Zogisle in the office was great to work with, and was able to resolve my issues. Thanks,
Dottie, is a very kind and professional manager. Her detail to the customer service is beyond what I anticipated. Thank you.
DOTTIE AND MATT WERE GREAT. THEY FOUND ME THE BEST DEAL AND MAKE SURE I KNEW ALL THE INFO BEFORE RENTING SINCE IT WAS MY FIRST TIME DOING IT AND THE WERE SO NICE AND PATIENT EVEN THO I CAME IN ALMOST A CLOSING TIME, SORRY ABOUT THAT. GREAT LOCATION. THANKS GUYS
Dottie was helpful. Process was quick and easy.
Dottie is a wonderful employee and was very helpful!
Excellent service. Dottie, the manager was knowledgeable, efficient and courteous. Convenient location, easy parking and access. Clean inside and out
needed to ship a package, Dottie helped me find a box, packing materials, and tape, package shipped, Dottie's customer service is exceptional.
Dottie was professional, patient and helpful. World’s better than most storage company managers!!! Facility cleans and cool as stated online. Safe and convenient.
Ms Dottie was just fabulous!!!!
Working with Dottie is a blessing. We have rented here several times over the five years and one constant is Dottie! Highly recommend.
Dottie and Matt were phenomenal with the customer service I reviewed!
Dottie & Matt are amazing! I have never had a pleasant experience storing with PS until I met them. They are kind, knowledgeable and go out of their way to make sure to help you resolve any issues with corporate (which in our case is frequent). If you need storage go see them, they will make sure you are happy and well taken care of :)
Dottie and Matt we’re nice and helpful in making sure our family got the best unit for our needs when upgrading to a larger size.
Lite out in unit told won't be fixed till I move out insulation coming down off ceiling all over my belongings and I'm paying 245.04 a month??????????
Thanks to Matt and Dottie, both most congenial, knowledgeable and accommodating.
I needed a space right away and Dottie was there to save the day. It was like i won bingo, my unit was only $1 for the first month. Very friendly staff and very clean property.
Great storage facility. Clean and organized. Zogisle is the best customer service rep in Florida! Maybe the best in the United States! Make it another great day and check them out!
Dottie was awesome, helped me get exactly what I needed
Great Experience Thank You
Good food, nice place, great service
Wonderful Customer service and Dottie is amazing!
Dottie helped so much - her and herhusband Brian really provided 5 star service- public storage is so very blessed to have them both
Dottie and Jeff was wonderful and have great customer service thanks public storage
Amazing service with Dottie and Jeffrey
Dottie was very helpful and a pleasure to talk to. I will definitely be recommending her and your storage facilities to others.A+++++
Tiffany was very helpful and a pleasure to talk to. Her customer skills are an A+ and I will definitely be recommending her and your storage facilities to others
The customer service was great! Tiffany was very helpful and attentive.
Good location. Easy to get to.
Dottie is amazing. Pleasant and extremely helpful. Couldn’t the ask for a better experience!
Before I decided to rent at Public Storage on Clark Road (more convenient to me), I first went to this location. I had stored here back in the day before Public Storage bought it out so I knew of it. Dottie and Tara were lovely to work with. They showed me three different sized units and were patient with my questions, especially since I arrived 30 minutes before closing time.
I booked the unit that day and then went online to their site to complete what they call the "E-rental." I was having problems with the Website and couldn't complete the reservation. That turned out to be to everyone's benefit: it gave me a good night's rest to consider that this location was not convenient for me. Fortunately, the company has ONE computer system and I was able to transfer my reservation to Clark road. So I got to experience working with three different rental professionals at two different locations. I am impressed with how the atmosphere and service brand is consistent. I'd recommend either location.
Zogisle was terrific! Great service!
Stopped in at the Bee Ridge location with some questions about moving materials, Tara answered all of my questions and was very helpful! Thank you for the 5 star service!
I rented here for years. It is clean, well lighted, with easy access. The staff, Zogisle, and others are always ready to help, are customer focused, and know the business and the location well. I recommend this staff and this location to anyone looking for air conditioned space for secure storage of their valuables.
Dottie is great to work with. Makes it easy to store. Will continue to use this facility!
Tiffany was a great help when elevators were down yesterday helped me get up the stairs to my unit fabulous customer service thank you so much I appreciated it so much
When entering the location it was very clean.. the employees Tiffany was very knowledgeable and polite.
Tiffany was awesome and an amazing help! Thank you 😊
Terrific staff and very accommodating!!
I've had nothing but the best service from the staff at Public Storage at 4050 Bee Ridge Road. Both Dotti and Zogisle very informative resourceful and accommodating.
Zogisle really helped me with access codes websites and boxes great guy.
Zogisle is the best very professional and curious and helpful. Great guy and clean atmosphere I will recommend to everyone.
Ms. Tiffany was very polite, helpful and seem like she is an very nice person.
Dottie was extremely helpful and patient, walked me through everything, made the experience so much easier. Thank you Dottie, otherwise I would have gone to the facility down the street. 👍
Dottie was extremely professional and knowledgeable
Zogisle was so helpful . Lots of great information and a wonderful,pleasant personality.
Excellent Service & Professinalism!
I have rented here 2x in the past 20 years, & found the need to access storage again today.
Zogisle was the attending service agent that showed me the units, had to do 2 tours with me after we found that the original size i wanted would not do, so i had to go a size up to fit my bed. Zogisle patiently answered all my questions. The people make the place. I signed with them again today. Thanks Zogisle for making the process easy.
Dottie went above and beyond to get me two units near each other. She promised to keep me updated on availability and she did!
Dottie has been very helpful throughout the years she has been there for me and my sisters Any questions I have she answers right away If I ever have a problem she does a exceptional job to solve it
Great friendly staff ! Managers Dottie and Zõgisle are always so accommodating and helpful . Thank you
Good storage unit, convenient location. Nice app that allows you to enter the complex. Dottie is Wonderful and answered all my questions. Jodi was Awesome getting me settled in.
Dottie & Jaylan we’re incredibly kind and helpful. Great customer service
I'm new to the area and was transferring my stuff from one location to this one (bigger unit). Dottie was very helpful and answered all my questions. She even suggested me to get a moisture absorber to avoid mold and mildew stains. Very friendly and knowledgeable staff!!
Great visit with Zogisle- super helpful and friendly. He made my visit to PS fun!
Dottie andzogisle were very accommodating and super friendly.
Highly recommended.
Place is clean and the staff is very helpful.
This facility has much improved since 2019 when we originally started storing our belongings here. I would recommend this as a save and convenient storage facility in Sarasota.
Doti is the best I've been there for 8 years she has always been so helpful
Excited to be coming onboard with Public Storage. Zogisle is a tremendous resource. Incredible knowledge of the industry and fun to work with. Dottie is a true pro and delightful as well. Both represented Public Storage as a very professional organization. Can't go wrong with this facility. Highly recommend!
My experience was a pleasant and very cheerful one--- Dottie is the best---- she really knows her job and is a very hard worker at that.
I have had this storage unit since 2017 and yesterday I was checking out and I got to speak with Dottie. She was very nice and pleasant and she helped me out a lot.
Removing my items from the unit I was totally surprised did there were no bugs. I was really dreading doing what I did because I haven't been there in so long and just the thought of Bug's being in and around whether dead or alive was not a happy thought or a experience that I wanted to experience.
This was a nice place to store your belongings as long as you do inside.
Worked with Dottie at Bee Ridge Road location on our rental. A really nice and friendly lady who knows her stuff. She also recommended using the app for access which I didn’t know about but it is great. There are storage alternatives around but great people and service on the front line will keep me coming back. Thanks!!
Dottie was very friendly and helpful. I am glad I came to this public storage. Thank you
I went in today and was very pleased. Dottie helped me with all my question since it’s my first time renting a storage unit. She really did a great job, thank you Dottie.
Good experience! Dottie, Debbie and Leland gave great service!
My favorite storage facility to rent from.
Thanks much Dottie for all your help.
The Zogisle is the man! Very courteous and friendly. Has the greatest stories and small talk as he is looking up info and helping. A+ would recommend.
Have had amazing customer service with Jodi in the office and out on the property. She is very friendly, ready to assist any way she can and if she doesn’t know an answer, she is honest, says so and will surely get the answer. Great representative of the company!! Kudos to Jodi!!
Dottie was professional, friendly and fast.
I own a moving business and I use this public storage all the time for my customers. Jodi is so helpful and always quick to address any issues we have loading or unloading! Great Location!