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Public Storage Self-Storage Units at 599 Sheridan Blvd, Lakewood, CO
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 50/mo
Small 5'x5'- Climate Controlled
- Upstairs/elevator
$ 50 /mo $ 63Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 51/moSmall 5'x10'- Climate Controlled
- Upstairs/elevator
$ 51 /mo $ 63Best Price Label+ one-time $29 admin fee1 unit left! -
10'x5'Online only price$ 56/mo
Small 10'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 56 /mo $ 69Best Price Label+ one-time $29 admin fee
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7.5'x10'Online only price$ 86/mo
Medium 7.5'x10'- Climate Controlled
- Upstairs/elevator
$ 86 /mo $ 108Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 101/mo
Medium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 101 /mo $ 126Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 136/mo
Large 10'x15'- Climate Controlled
- Upstairs/elevator
$ 136 /mo $ 169Best Price Label+ one-time $29 admin fee
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12'x12'Online only price$ 139/mo
Large 12'x12'- Climate Controlled
- Upstairs/elevator
$ 139 /mo $ 173Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 167/mo
Large 10'x20'- Climate Controlled
- Upstairs/elevator
$ 167 /mo $ 209Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 167/moLarge 10'x20'- Climate Controlled
- Inside unit
- 1st Floor
$ 167 /mo $ 209Best Price Label+ one-time $29 admin fee1 unit left! -
10'x30'Online only price$ 251/mo
Large 10'x30'- Climate Controlled
- Inside unit
- 1st Floor
$ 251 /mo $ 313Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near Lakewood
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Lakewood Storage Units Near 6th Avenue Freeway
This Lakewood storage just south of 6th Avenue Highway offers a selection of indoor and outdoor units.
With climate controlled units accessible via an enclosed hallway, this facility is ready to handle any haul, large or small.
Use 5x10 unit to store golf clubs between visits to the Lakewood Country Club; if you’re in the midst of decluttering, a 10x10 unit can store the contents of a one-car garage. Families preparing to move can use a 10x15 storage units to store large spare furniture.
This Lakewood Public Storage is ready to accommodate your storage needs. Move in contact free with our eRental program.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 202)
The property is well maintained. Elena is a professional and personable. TYVM
Bedrock is very helpful and knows his stuff give this man a raise great customer service thank you
zedrick was really helpful and east to work Witt thank You publica storage
Been renting a unit here for over 2 years. All storage places have their problems but I’ve hardly had any here during my time. Have to shout out Elena who has been a gem throughout- always love seeing when she’s working. No nonsense, cheerful and upbeat. Very understanding and communicative. Love her!
Elena was amazing took very good care of me she was such a sweetheart I loved her customer service you don’t find good customer service anymore so for her bubbly and great attitude made this a very good experience! Thank you so much Elena I appreciate you!
Elena is Amazing! She always hels when I have a problem when th the app or my storage. I am glad she knew was her job and is always so calm and helpful. Highly recommended
Outstanding workers there Shout out to Zedrick for a fantastic work he has done. Thank you
Damien rolled back my rate, give him a raise me corporate
Elena in this storage is a beautiful person she help me to muchs with the information was all time very nice with the service thank you I’m going happy..
Zedrick was great, very patient, informative and very helpful. I am an extremely happy customer because zedrick saw me through the process, explained everything we needed to know in order to get started. Big "THANKS" to Zedrick ! He was outstanding!
Zedrick was incredibly helpful and able to assist me with setting up my vacate date and answering all my questions. Fantastic customer service and a delight to interact with.
Zedrick was very helpful both before and after our move. Thanks
I love this property, the manager Zedrick is amazing and helps me with anything I need, going above and beyond to make sure their customers are satisfied! So professional and knowledgeable about the business and the property, thank you Zedrick for all your assistance.
Elena is the best employee! A literal angel. She deserves the world and helps those when most in need!
Elena was extremely helpful for my move out process. I had some questions leading up to my move out date and she was very knowledgeable on everything I needed to do and went above and beyond to make sure it would be as seamless as possible. When the move out date came she made confirming my account was closed a breeze on what is already a stressful day.
Zedrick was a super help and very nice
They are so great and actually care whoever you deal with but this time Jason helped me and he was the man with the plan!
Me and my girlfriend are moving for the first time ever and we’re having a hard time finding a storage space that can accommodate all our needs. Hailey took her time explaining everything we had questions about and was very helpful and accommodating in our time of need!!!
I dont have any complaints about the manager or cleanliness. The way the building was built is another story. The elevator and all interior doors cannot be accessed using your phone access which is one of the major advertising highlights of public storage and the placement of them is terrible.Theres not that much space around the building to park. Theres one way to get into the storage area and you have to drive 170 degrees around to get to it.
Zedrick quick honest and helpful
Zedrick is awesome very helpful
Zendrick is super helpful, gave me fast service and a consice rundown of how things work here.
The worst experience ever. Booked the unit to start rent on 7/13/2024, was automatically charged for the lock which was supposedly placed inside the sealed unit. Drove 20 hours from Ohio to Colorado, arrived at 8 pm, had friends come over to help unload the car, property opened till 9 pm only. Surprise-no lock inside the unit and lease office is obviously closed at 8 pm! Called customer service at 800 number was told it takes 48 hours to process request for a padlock... Had to find another place to rent and unload the car, was exhausting to deal with all that after 20-hour drive and I did not want to leave loaded car parked on a street.
Poor management, the property manager has never called me back, I called multiple times during business hours- no answer, left vmail- no call back, it's been several days since then. Still waiting for a refund, had to file a complaint with the corporate office to get full refund... interestingly enough- the refund for the padlock which they never gave me was issued the next day, not the rent though, still waiting...they argued they can't refund $29 admin fee and this can only be discussed with property manager who is not picking up phone and not calling back....I will be taking it up to BBB if I do not receive full refund within 7 days.
Zedrick was very helpful.
Zedrick is the best! We had a horrible experience at another public storage and were ready to call it quits when we reached Zedrick. He was efficient, professional, and even stayed late to make sure we got squared away. He saved our move and we couldnt be more grateful. Outstanding professionalism and customer service at this location.
Zedrick saved my life! Thank you guys so much!
Elena was wonderful. She helped me find the perfect spot for my storage unit. She was juggling everything herself and still kept it very professional. Also, the building is clean and each unit has a ceiling fence that protects the unit from being broken into. Would recommend to anyone needing extra storage space!
If you want your stuff stolen by employees of public storage this is the place to go, if you want corporate to deny any evidence you present to them and have low level IQ employees lie and change their stories about the their process on anything they do.
Public storage will do anything and everything to deny claims of employees having access to your unit, even after pictures are taken. The only way to hold them accountable is by taking them to court, issuing a subpoena for CCTV footage and employee logs.
Just know that the employee responsible for the theft has been involved in a hit and run and is being investigated, public storage needs to be held accountable for their negligence and false advertising of security measures, those security measures are for them and not the customers.
Join the class action lawsuit and seek financial compensation for your loss, the $5,000 is barely enough to cover the smallest amount of loss property.
This place is great! I needed to rent a storage unit for a month while I am between houses. Luckily, Public Storage had a location close to home. I was having some difficulty getting everything set up online, but they were proactive in reaching out to help. I spoke with Zedrick and he was able to walk me through the process. The location was great, the service was great, and the price was less than I was expecting. Overall it was an easy process with great customer service and reasonable pricing. I couldn't have asked for a better experience.
Elena at the front desk is the nicest, most helpful person I've ever had to help me. Elena keeps the atmosphere friendly and safe.
This place is terrible. If you're trying to get a unit to rent good luck! According to customer service this place SHOULD have onsite management but based on what other people have said there isn't one. I came here to clear out a few units I won in auction and never got in because the manager was nowhere to be found.
Zedrick was amazing. Easy process
Rent has doubled in 2 years.
Zedrick the property manager at this location was extremely helpful and kind and I had a great customer service experience with him!
Worst storage facility I have ever used. I have now had to yell at homeless people to get out of the units as they are living there. I have seen them smoking meth/crack a few times now and has a constant cooked meth smell in the entire facility. Can't get out fast enough!! BE CAREFUL HERE!! Or RUN!!!!!
I have no idea how this place has 4.5 stars, most have to be fake.
This facility is kept clean and Zedrick is very helpful. Zedrick is definitely customer service oriented and takes pride in his work. He helped us lease a convenient smaller unit while also helping us secure a good rate. Public Storage corporate seems greedy and inflexible and I was really ready to leave until I met Zedrick and he helped me get what I needed at a fair price.
I needed to move to a smaller unit, and it was painless due to the site manager Sedrick. He handled our situation professionally and always returned our calls. Great customer service.
Zedrick is super dope the property manager who keeps it real with people and is very helpful and I appreciate him a lot thanks buddy
Wish I would've looked around at other near by storage facilities. They literally have 2 maybe 3 carts for the entire building and on days where there isn't even any one there it's nearly impossible to find a cart. If you see more than 2 cars in the loading zones be prepared to wait hours until a cart is available. Storquest had like 10 carts available all the time. This is such an inconvenience.
In and out, No holdups. I like how you keep the place so clean and there's not a bunch of tweakers running around looking in your storage units or trying to break in. So thank you and keep up the good work
Zedrick was very helpful. I truly appreciate his help. Thanks for being awesome possum!
Zedrick was super helpful
Zedrick was amazing and very accommodating!
Thank you Zedrick for the stellar customer care!
Wow amazing customer service! Zedrick was a tremendous help and showed very great dedication to his work! 5 stars!
Rates went up without notice, there was never a dolly around when we needed one, cleared out the storage unit, and went to the office to let them know, the guy said he would take care of it and we are still getting billed for our storage unit. Too expensive, and nobody's around when you need them or have a question. I do not recommend this place at all!
Zedrick is amazing! Top notch customer service. Accommodating, knowledgable, efficient and very helpful. Great storage amenities.
Body and Dawn Ma they were so wonderful and helpful and so nice
Sedrick was great and his customer service is great thank you and happy birthday
Zedrick in front office was extremely helpful during our move-in. Went out of his way to help us get us setup. Thank you!
I love the people here who work tirelessly to help out their customers. I have been renting from them for over a year and I’m very pleased with the customer service. Especially the manager she is so kind and accommodating. Thank y’all for all you do!!
Eli helped me get a storage unit, he was very patient and nice. Thank you for your help Eli!
DawnMarie was so helpful and made my move-in a breeze. Nice facility and easy to access the units.
Wasn't bad until August 7th. When I found out my unit was broken into by a staff member.
DawnMarie & Elana were so helpfull and very fun to do business with.
The people who work here are very nice!
Within a year they almost doubled our rent. They sell you on a low rate and "say it could go up, but don't worry you can call and negotiate it down" it's a lie. They might lower it one month for you and the very next month it goes back up and wait there's more you can only get it lowered once. After that they will deny your request and say it's due to the "market" while they advertise the same size unit half the price with a free month to move in but it's "the market". Not to mention the homeless people living in units and other things that have made it an unsafe place to store your things. Avoid! Unless you want to be charged almost 400 for a storage unit!!!
Dawn Marie went above and beyond to find a unit for me. She was so polite and friendly which made the experience fun. Thank you Dawn Marie!
Dawn Marie and Elena were very kind and professional. Thank you!
I made a reservation online and confirmed it. The instructions were to bring ID and pay at the location. The hours are Sunday from 9:30am-5:30pm. I arrived and no one was in the office. I called customer service and they told me that I’d need to complete my reservation using a computer or go to a different location to pay. I don’t recommend this location for an easy experience.
Decent storage option, but I just received a notice that my unit is increasing in price by nearly $100. That’s robbery. I’m liquidating and taking my business elsewhere.
This place is a joke and 100% crooked thieves. The facility itself is clean and nice but whatever price you signed for on the lease doesn't mean anything. They raise the amount and will not inform you and it isn't negotiable. My monthly rate was $130 a month and was raised to $175 2 months later and then raised to $206 a month now and not once was I contacted or agreed to this rip off. If you don't pay by the 2nd you get a $25 late fee. This place is shady and the worst business practices and management I've ever seen and they are getting away with lying and false advertising. Go any place else and hope this place goes out of business.
Elena was very helpful in my process and I'm thankful for employees like her
Had some issue with my online reservation, but Eli took the time to ensure everything was worked out correctly for me. Always nice to receive excellent customer service from friendly and knowledgeable people!
Worse storage please ever my belongings got bed bugs from only being in there for 2 months and on top of that when I removed all my belongings from the storage they charged my card and took over 3 to return the money
The facility is nice, secure, and clean.
Elena makes the spot 5stars. She provides friendly, professional service, and always has an eye out for the customer. Thank you Elena for the excellent service!
Super nice
You want to store your things here. Especially with Elena on the watch.
Elena was very very helpful! Painless process.
I stored my stuff here for a year, as I relocated from Denver, and overseas to Guam. I had a 10 x 5 unit on the first floor. The facility was always cool, clean and well kept.
Elena, the manager, is so awesome and helpful. Such a lovely lady. We always had a good conversation whenever I was in town.
The customer service of other employees was always kind, and I was never treated badly here.
I am so grateful I chose this facility for my move. The entire process was smooth, from check in - to the day I vacated.
Thank you so much for your service!
Had some questions about my bill and prorated charges. Eli was super friendly and helpful answering all my questions!
Eli and Zedrick
Great customer service
Zedrick was the best
Great experience!! awesome people, thank you for your help Elena & Robert , cheers!!
Zedrick and Eli run a smooth operation. Friendly, and service oriented, they were a pleasure to work with and maintain a clean facility - you can tell they take pride in their work. Really impressed with their facility.
I have had a very good experience with this public storage location! Elena has always been extremely helpful and the entire staff there is super friendly and compassionate. Would definitely recommend their facility!
Zedrick and Eli were really amazing customer service. Helping me get my contract canceled! Thanks guys
Elena was very helpful with getting me 3 large boxes. Clean
Great storage, elevators, and storage units. There’s creepy people sometimes, not a safe neighborhood, and the carts are locked because the stupid people steal them. Also a new facility too. Overall, just ok.
Folks here are really helpful. Can't recommend them enough. Appreciate the hospitality!!
Zedick and Eli both have exemplary customer service skills, and are always very helpful - and both very knowledgeable with their jobs - I'm a happy customer!!
Storage can be very challenging. I had a lot of struggles during the time I was in my storage unit not only with personal matters and financial strains but also at times keeping up with the costs. Certain events that became stressful nonetheless ended up resolved. Again saying the whole process can be difficult. The corporation Public Storage has built doesn’t exactly help. It puts extreme and unnecessary pressure on its clients and also its staff
If I was rating the company I would no doubt be placing a single star but it’s the current employees, over worked over used over stressed, that end up feeling the pressure. Eli and Elena specifically, always went above and beyond time and time again to make the experience as better THEY ARE THE REASON FOR THE 4 star rather than one.
Stop adding fees start answering the phone when we try to make a payment and make certain there is ALWAYS enough staff on hand (at least two people) that they can at least do the tasks asked of them! It’s abusive to expect otherwise.
Thank you to the staff members who’ve done their best
Upper management needs to get it together
They were professional very friendly They sure do know there job Thank You Eli and Z
Had the pleasure of dealing with the manager Eli recently and was completely satisfied with his customer service!
Elena was extremely helpful in assisting me coordinate a delivery to my storage unit. She seriously went above and beyond to make sure the delivery went smoothly and I had easy access through the office to make sure these large boxes were easily moved into my unit. We talked at least 3-4 times and she was always super friendly and professional. I very much appreciate how easy my experience was because of her! Thank you Elena!
Elena and Leslie are really great! Amazing customer service and very friendly and helpful!!
Elena and Leslie were absolutely amazing and so very helpful with my process of becoming a member at public storage
Really good experience. I did everything online before I went in. Once I went to the office it was quick and easy. Customer service was good. Definitely would recommend. Saved 50 percent online since I was a new customer so that was amazing
Elena and Robin have been wonderful to work with since day one. Both are always willing to answer questions and go the extra mile for the customers. Glad I found this place!
amazing customer service and nice employees. was super easy to reserve a space and pay for everything online without even having to go to the facility!
Elena and Leslie are over the top AWESOME!!
Zedrick was amazing helping me today with my storage unit door issues.
Very good place the process was very good Eli and zedrick was perfect!!!
While I was trying to open a storage unit while Elena was cleaning she helped me open it she was very joyful and I’m very grateful for that
Elena was helpful and very nice to customers
There was someone living in the unit smoking fentanyl! Still haven't gotten a call back from management. I couldn't even move in the same day!
This review is of the check-in process and outstanding customer service from the property manager.
Zedrick went above and beyond on the phone and in person to address my time-sensitive needs and some late changes to my account. He clearly cares and puts in the extra effort. Thanks, Zedrick!
Zedrick was so wonderful. Made my experience so quick and smooth.
Nice secure place.
4 corners don't get caught slipped u better stay ready 4 any thing to happen
Elena and Zedrick two wonderful people helpful pleasantly nice amazing and I thankful for these two workers
Thank you Robin for all your help. Robin is wonderful.....
Zedrick was extremely helpful and I really appreciate his customer service. I wish there was more men like him in this business because it would be way easier to get my stuff stored. he was very articulative and very knowledgeable of the storage access. I'm very extremely satisfied with this gentleman. I give him a five-star rate personally on top of public storage. thank you very much. A.McClendon
Zedrick was very knowledgeable about storage units and I am glad he helped me feel out paperwork he was kind thank you for your facility
The old lady sucks
I have used Public Storage facilities in the past and out of all this has by far been the best experience with the staff. The facility is also brand new, clean, and secure. Pricing is also on point for the area.
I'm very disabled due to surgery snd he helped me. I cried
Zedrick was really helpful and informative thank you for your help
Great place to store all my goods!
Marnie was very helpful 👌
Saturday staff were very helpful with a difficult problem. Thank you!!! I am bad at names. She helped me when I first moved in. Error on payment and she did everything to correct.
DawnMarie was very helpful and kind to us while we were moving our stuff out of storage.
Zederick was very helpful and polite. We came in trying to upgrade our storage size and he was very kind and made the process seamless. 10/10
Elena is absolutely lovely !! She helped us get the best unit and closest to the door, explained everything very thoroughly & professional. She is very kind & very welcoming! I’m super happy about renting storage with a wonderful person running it. 10/10 recommend coming here & returning :)
Elena was very helpful and knowledgeable . Great customer service!!
I am new to purchasing auctioned storage units, and Elena was so helpful and patient with all of my questions. Most times I was there she was the only one working, and she still had a smile on her face.
Dawn Marie was really helpful.
Dawn Marie is incredibly helpful.
The staff are always Super nice when I come especially dawn Marie and I appreciate that
Thank you so much Autumn Marie for your help you're customer service was excellent thank you
Elana at 6th&Sheridan & and Marnie over on Wadsworth are both so helpful friendly😊! They made an icky situation easier for me and will recommend both of them and PS! Thx ladies
Great place to store your stuff... Elena was very helpful!
Dawn Marie was very friendly and knowledgeable took time to help me.
All around great experience with the Public Storage on 599 Sheridan Blvd in Lakewood. DawnMarie was amazing! Very hard worker with an awesome attitude toward life and helped rectify an overpayment for me. Highly recommend all around.
Great staff she was very helpful
Elena is the best person there by far.really helpful and gets things done.
Dawn Marie was great and helpful
Dawn Marie made it very easy throughout the check-in process and getting me situated!
EDIT: Anthony, the property manager, spoke to me to explain that management has recently changed and they are taking actions to improve customer service and will be waiving the fee. Also moved my stuff out that same day.
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When I started renting 4/2021 it was an amazing experience the lady in the office (Angela or Amanda-sorry don’t exactly remember her name) was amazing!! There were always carts available, bathrooms always clean and stocked, and didn’t have to struggle to find someone…
BUT NOW…
There is never anyone in the office, I’ve been calling like 3 days straight and left a voicemail and nothing. They would take your ID for a cart and disappear… there was a lady-didn’t catch her name who would say very loudly- I’m just so frustrated right now and give so much attitude. Bathroom is always locked and if you ever find a employee to open it it’s never stocked.. it’s a hassle to find carts because they have them locked away and employees are never around… and then they charge extreme fees for ridiculous reasons because you can’t get ahold of anyone to discuss anything…
$500 for abandoning property when my unit was paid for 12 days ago???? Hmmm…..
So far worst storage I have ever used…
Clean facility. Elena the manager has been a big help to me a number of times in terms of answering questions and providing info and options. Great experience with this location.
Dawn marie
Dawn Maria was a very polite and helpful person she helped me out in every single way .Thanks alot it was a pleasure been here.
Robin was very helpful in getting my storage unit transferred.
Robin was such a nice person and help me out pretty good.
Pleasant, efficient, well priced
Dawn Marie was super friendly and nice. She gave me a very helpful tour of the facilities and made the check in process a lot less daunting.
Lexus and Elena have been my go to during for all my storage needs. Upon check in I was greeted and met with professionalism. Lexus instructed me on specific storage spaces that would accommodate my belongings.This information was crucial in deciding the right space and dimensions. Due to my experience here at this location I will definitely refer friends and family to this location. Elena has been absolutely helpful and kind during my stay here at this location. Elena hands down has been a great team player in making sure the property is up to par and great environment to store my belongings here at this location.ai highly recommend public storage over all the other storage places due to my personal experience here ..
Awesome experience. Thank you Dawn and Lexus foe the unparalleled customer service.
Great customer service from Trauma and Elaine. Had trouble with my lock over the weekend, and it was solved ASAP. They were both responsive and professional.
We had a bag of items stolen from this location, Elena was absolutely amazing in tracking and recovering our bag with all intact. She was very responsive and communicative. Thank you for turning a terrible experience into a memorable one.
Great service from Elaine and Lexi. They help me with all of my storage needs!
There is never anyone at the front desk during business hours, which makes it hard to get a cart, purchase supplies or pay your bill. elena is rude and crabby always with a bad attitude she puts her number on the door when she's not in the office and then she gets mad when you call it tired of not being treated like I am not a paying customer. Considering renting a 10by 10 somewhere else because obviously she/public storage doesn't want my business.
Edit: Elena has 100% changed her attitude and has been very friendly, courteous, and professional. She is doing the job of what seems should be multiple people so I can understand that she was just stressed out before.
Great storage facility with great people. Elena was super kind and always makes me smile when I'm in. Lexus is sweet too. Five stars to the squad, thanks ladies. ❤️❤️❤️
Lexus, gal at the units, was very delightful. Great customer service..very friendly and helpful.
Richard and Nate are awesome and have helped me through every bit of the process. I highly recommend getting a storage at this location.
Lexus was extremely helpful and very kind! She made the whole experience much less stressful!
Elena and Lexus were amazing and so helpful to my wife and I during our out move out yesterday, it really made our day, thank you again!
Elena and Lexus have been amazing during my time here, and I would hope that all rental agents would follow their example.
Elena is awesome I’m a new customer and I already love her !
Super multitask , great customer service !
I’m so glad I picked this location the customer service was amazing and the Rep in the store was so light spirited and calm under pressure the world needs more of her!
The girls here were great! Sweet and helpful!
Nice job Elaine, Charity, and Dawn Marie...it was great chatting with you! I hope your dogs ear infection gets better Charity! :)
My name is Joe and a friend ( Mr. Bordeaux )of mine had to store some of his stuff at this public storage. There is a woman named Elena working here and she is amazing. She was mopping the elevator when we came in and the front area of the elevator. I can tell she keeps this place extremely clean and is very kind and knowledgeable. She helped us by making it easier for us to get our stuff in in a timely manner.
People like her help keep this world operating and make it a joy to be a part of.
Thank you very much for your kind service and help with cheerful demeanor Elena!
-JL
P.S. You deserve a raise!
EDIT: Anthony, the property manager, spoke to us to explain that management has recently changed and they are taking actions to improve customer service and the logistical issues this storage location has had in the past. We appreciate him taking the time to call us directly to explain these changes. We are optimistic that things will improve for the better with Daniel, the onsite manager, in charge.
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There's always a problem.
I come to check on my belongings once a month and there's always an issue.
One of the outer sliding glass door is always broken, particularly the one facing South.
They have now added a new security door on the lower level (good because there have been a lot of burglaries) and the one facing West does not unlock after entering the code.
So, I could enter the outer door on the West side but not the inner door. They were repairing the South door and I had to wait 20 minutes to enter and go through the new brown door that did work on that side.
In the meantime, there was no one answering the phone, the office was closed (it always is on weekdays) and not even a note left to know when we could expect to speak to someone. The person who was repairing the door also said he tried to contact the office and no one answered.
It's a great location and storage units are big and new, but logistically, this place is a mess.
We no longer have trollies because people stole them, they asked to go by the office to pick one with an ID, but since the office is always closed, prepare to move your stuff on your own, even if it's heavy.
I hope they improve these managerial and maintenance issues for good soon.
We enjoyed our time with Elena, she was helpful and knowledgeable trough this move
599 Federal location was great experience. 1st visit and both employees provided extra help, walking me to unit, recognized my difficulty on a walker and provided extra customer service to me to make my user-experience so much better!
The person at the counter was fantastic and really helped us problem solve so we got the best deal possible. Made us feel welcomed.
Elena was the best help for me in my transition of moving and the service was excellent
Richard was helpful thanks
Elena is the best and she needs a raise one of the best managers around !!!!!
Thank you again Anthony for reaching out ! Appreciate you taking care of everything hope you have a wonderful day! 🙏
Awesome service from Daniel
Nice big units very good prices
Elena was amazing, 5 stars!
Elena and Daniel were extremely helpful walking through all of my questions and getting me set up with a rental!