Public Storage Self-Storage Units at 2200 E McFadden Ave, Santa Ana, CA

Kaitlin was very helpful she was she was so patient with me while getting 5 units

Very clean facility with great friendly helpful staff. Kaitlin was great and helped me find the right unit for my storage needs.

Casimiro 10/10

Awesome people! Very friendly and helpful. It was my first experience of using storage and Kaitlin helped me out with everything.

I've been here for over 10 years. This is the only storage place I will use. Mariah, Kaitlin, and Casi were all terrifically helpful in getting me the best deal and with any questions I had or needs that I had. To any divisional manager or higher ranking Public Storage folks reading this, give all of them raises and an extra couple days of vacation. :-)

Casimiro buen servicio al cliente!! 10/10

Mariah & Dawn & Katlin have been amazing!! Super helpful and great customer Service! I’ve been using this place for a couple months and I’ve had no problems. Thank you again and will be coming back again! Thanks again Ladies for all the help!

Updated 8/29/24! Mariah made my first rental such an easy experience. Everything was explained to me in detail and I am extremely grateful. Thank you PS for having a great representative to lead this location. Update! 8/29/24!! Mariah help me update my unit to a bigger size and was able to honor the price I saw online. When I came in the unit the already sold but she was able to secure me a unit close to what I was looking for. Mariah you are the reason I will keep coming back you made my life so much easier. Thank you!

Casimiro

A reserved spot online was totally hassle-free and the people in the office were great.

Mariah at the front desk was a lot of help. She gave me a couple options to help me with the situation that I am currently in. It’s nice to have an understanding person that’s willing to help you out. Thank you Casimiro was also helpful as he too helped me out with my two accounts.

Mariah was pleasant and very helpful with my rental process.

Christina made the process so easy. She knew exactly what I needed. 5 stars

They keep the facility clean and they try to keep it in repair. I need access to the north electric door because I have long things and when it doesn't work, I have to use the south door on the other side which is a long walk carrying something heavy and awkward. If the north electric door isn't working it should be propped open. I'm looking around for alternatives in case this continues to be an issue.

Verónica pedro nos atendió bien con buen actitud

Casimiro!!

Casimiro!!!10\10 asked him for anything

went in today to try to figure what storage would work best for me. Mariah beyond amazing! She explained the whole process and walked me through my options.

No hay nadie llevo esperando una hora por mi licencia Encima me insulto me llamo mojado

Be careful with PS in Santa Ana, I moved my furniture in to the unit on Mc Fadden and Village, after 3 months of occupancy PS raised my monthly rent by 40% Unethical to the MAX

Casimiro best customer service!! Always helping

Mariah is very good job , I lake you help me , thank you !

Cleaner than most however employees there never pick up the phone, even when I went to the location during business hours, the doors were locked and no employees were there. Idk if they are just chillin on work time or why they're not working during business hours but maybe they need to hire more responsible employees

Casimiro he is everywhere always giving a excellent customer service!!

This is a great storage facility. It is always super clean. The staff is amaizing. Suoer helpful and friendly. I leased a new unit today, Alex and Kevin were great. They are a perfect example of how custermoer service should be. It's rare to have good customer service post-covid and what a refreshing experience this was.

Amazing experience! Mariah the manager of this location is GREAT! I received an unbelievable customer experience that I will recommend this business around my family and friends. Ohh by the way, Mariah makes the rent process so easy! Come and have a GREAT experience!

Amy Was fantastic very helpful

Casimiro excelente trabajo, el solo en la oficina me ayudo con mi unidad!! 10/10

Amy wad awesome. She walked us through the whole process from reservation to setting up the app etc.. ask for Amy when you go in..

Casimiro me ayudó mucho con mi unidad, es muy amable!! Y profesional !

Amy. Was amazing at this facility thank you Great client service and Jesse ☺️

Amy was a great help assisting in my storage needs. Walked a few units, got me squared away and made sure I got a competitive rate. Awesome help!!

Casimiro!!

6 to 6?

Amy was great she helped a lot I definitely recommend public storage

I love this location!!!...Amy, she was so professional, kind and very helpful. Good job!!!

Amy was a great help made every very easy and understandable for us get her for your help

Amy was amazing in helping us and very informative and sweet...she can help you with any question or concern you may have!

All the locks are the same. My friend got her unit broken into and property stolen and it was evidently an inside job because lock wasn't visibly tampered with. My friend and I and another friend came in today and nobody was there when we needed a dolly. Thank goodness a FedEx man came and carried four boxes out for us. Looks like employees are doing holiday shopping in the storage units. I will be supporting my friend through the whole process. A police report is being filed, hopefully they cooperate without court being required. If you have no other choice but to choose this place please secure your property with an additional lock and take pictures each time you go for documentation. The insurance they have only covers 5 grand so complete coverage falls on the unit tenants. Unfortunately my friend didn't think this would be something required because theoretically the place is protected but since everyone is packing their audacity this season I recommend having additional insurance. It is worth noting that the only way to access the units is a QR code/keypad. The locks say on them property of public storage - so they have a master lock for all of them. Unconscionable.

Staff was helpful, especially Amy who gave me a tour, explained everything and answered all the questions that I had about the storage unit and process.

Casimiro

Excelente atención al cliente

Casimiro 10/10

Casimiro me ayudo s descargar el app y actualizarlo

Are raising their prices by 15% every few months

Casimiro

Casimiro me ayudó muy bien y muy amable

Casimiro

I wanted to change parking spots and they made it very simple. It only took 5 minutes to get it done. Very happy with the staff and the clean yard

Jason bueno

Casimiro Best customer service 10/10

Sweet workers, overall good experience

Sbeidy is the best!!!! So very helpful and great customer service!

They charge me for 12 day $290 on the last month.

Convenient location although very congested in rush hour. Staff is professional, helpful and pleasant. Hours are limited.

Sonia Muy buena atención gracias

Casimiro always helping me beyond with my account, he is so kind!!

Sonia gracias por tu ayuda en la app

Sonia a really great help great customer service

Sonia gave great customer 👍 Update like always Sonia help me log in on my App thank you

Sonia was very sweet and helpful. She was very courteous and caring and immediately took care of my needs. All my questions were answered , customer service at this location is excellent. I really recommend this location. It's very clean and spacious. I am very glad I came here and rented my storage unit.

Gracias Sonia i Sbeydi por su ayuda a rentarme un espacio gracias bonito servicia al cliente buen trabajo

I had a fantastic experience with this Public Storage location. My belongings were safe and secure for an extended period of time. When the time came to move out, the staff were extremely helpful in navigating the process. In particular, Sbeidy and Sonia were knowledgeable and extraordinarily kind, answering questions and helping ensure that my move out went smoothly. Because of my experience at this location, and with these two representatives most recently, I will continue to utilize Public Storage in my next location. I hope I have as great an experience there as I did in Santa Ana.

Thank you Sonia Casi Sbeidy & Jesse for the Great customer service you guys provide to every customer that walks in the office. I see you guys cleaning every day maintane the property clean and safe you guys rock! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Sonia great customer service, really helpful in the rental process was sufficient and fast.

Casi and sonia good team

Casi is the best, kind guy and helpful

Sonia fue tan amable me ayudó con mi unidad en linia I la aplicación gracias Sonia

Sonia. Very helpful and kind when setting up for storage!

Casimiro muy buen servicio

Muy mal porque no hay nadie en la oficina y llevo más de 1 hora esperando y nada pero adentro de la oficina se ve una puerta abierta con una llave puesta ósea que si hay alguien, esto parece una burla a los clientes ya llame a a asistencia pero aún así nada si pudiera le daría menos 10 estrellas -10 pésimo

Friendly service on phone and in person. Easy and efficient access.

Sbeydi was very helpful and very patient!

Sonia I Sbeydi me ayudaron con mi transferencia i mi application muchas gracias mejor servicia de estas damas .

Sonia sbeidy son personas amable buena recomendación

Just want to say sonia was super friendly and helpful really made it super easy thanks 🙏👌

We had to move out of another storage place because our unit got broken into 3 times (Extra Space Storage off Chapman and the 57 freeway, do NOT go there). We have friends who have had units here at Public Storage for over 10 years with no issues, so we decided to check it out. It’s cheaper, safer, and they offer insurance on your unit. Sonia helped us when we came to this location off the 55 freeway and McFadden. She was super super helpful and kind and we really appreciate all her help, highly recommend coming here if you need storage!

Sonia Muchas gracias por ayudarme con mi trasferencia a otro espacio la verda yo ya me iva a ir a rentar en otro lado pero me distes muy bien servicio I aquí sigo rentando en Public storage A todos les recomiendo que venga a rentar en esta lugar los trabajadores sonia Casi Sbeydi son amables Gracias Sonia 10⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Sonia & Sbeidy were very helpful today. Both had amazing customer service THANK YOU BOTH!

Sonia was very very helpful given the right information about the app and the rental, I recommend anybody to came to her.

Sbeydi y Sonia y Jesse son muy amables y muy Buenos para ayudar y pasientes

Thank you very much Sonia for all your help you are so helpful and so professional. Thanks for the help on renting the space to my son I'm recommending anyone to rent here great customer service sbeydi n Sonia are always walking checking every unit great job girls n Casi 👍

This location is very organized and clean. Kent was fast friendly & efficient.

Gracias Sonia Y Esbeydi por ayudarme a rentar un espacio por un buen precio gracias

This was a horrible experience here at this location, someone broke into my unit, twice, but I had to call the cops because they won't do anything about it. I got blame twice for leaving my carboar when it wasn't me, but the thing is don't they have cameras,. Why don't they look at them before blame someone. That's what I told Kristina the first time and I told the same thing to this other lady, but they both walk away and I thought yeah they know they're wrong. Hope I don't have to come back here at this location never again. I used to be at the location on Red Hill and I never had any problems there. But here at this location everything seems to be wrong.

Sonia and Sbeidy went over and above any expectations to accommodate my mother and myself. We needed a 10 x 30 inside but none were available. They did, however, find us 1 10 x 20 very close to the door. This was not a 1 day ordeal. After going through the paperwork of who was due to vacate and last minute vacates they found this 1 and gave us a call. Their customer service is exceptional, they are very pleasant, patient, knowledgeable and a great representation of your company! Assets for sure! 😃

Gracias Sonia por ayudarme con la reservacion

Pues vine con sonia para rentar un storage y pues me a tendio muy bien muy amable

Gracias por su servicio 😃 sbeydi Amy Sonia buen servicio

Sonia is a fantastic customer service manager

Casi kind and helpful

Sonia & Sbeydi were great help they help me with my rental the app and gave me a promotion too . Thank you lady's great service i would recommend this facility to friends and family

Excelente customer service at the front desk. Sonia and other employees were very helpful and sweet. They sold me a rope, boxes and lock I needed :)

Sonia nos ayudó muchísimo y es una persona muy agradable y amable

Sonia and jessy sbeidy Very helpful people

Sbeidy y Sonia ofrecen un servicio excelente te ayudan en todo tu proceso para rentar un storage se las recomiendo

Sonia and Jonathan help me a lot with my move out great people and had property clean thanks

SONIA BUEN CERVICIO.

I made an online reservation and I spoke on the phone multiple times with employees to confirm the move in date. The night before I go there and it turns out that they don’t have my storage space available. Even though he said they have multiple 10x15 units and that they would not honor the online price I reserved it at. It’s a scam. They lure you with a low online price but when you get there in person they quote you something else entirely. Save yourself the hassle. The corporate care line is no help either.

Sbeidy and Sonia was very helpful with renting a unit, they answered all the question that I had. Thank you!!

sonia great helper

Casimiro was vert kind and so helpful thank you

This is my first time buying auction from public storage at 22 freeway and mcfadden and I was amazed how people are there, Sonia and casi are very good at customer service, place is Xtra clean. I know almost all storage around that area and there is no one like this. Congrats to whom ever hire those amazing guys

Good service. Sonia and Casi helped me a lot.

SONIA ME AYUDO MUCHO EN MI PAGO GRACIAS SONIA.

Nice service Sonia

"Mathew was very helpful" I have to update this since Mathew made me write this review and never gave me the promotion of one month for one dollar.

Al principio te tratan bien te dan una renta media pero luego te aumentan mucho en tu bill 💸 no te ayuda mucho tener un storage aquí ya que te aumentan siempre no poco a mi me aumentaron más de $100 en este año 😓

Kat muy bien todo muy profesional Me ayudo en todo muy profesional

casi miro buen servicio

Casimiro

Que persona más despota me toco nada de amable le pregunte por los precios que carro 210 no pues wow

Kat helped me out. Made it easy and fast to get a unit

This location is awful. It smells musty the second you walk in. “Customer service” is a joke and they act like they are doing you a favor to unlock a dolly. They have no trash cans but will fine you $1,000 for leaving any trash. No prorated rent if moving out in the middle of a month.

Crear customer service, thank veronica

Very accommodating!

Marco thanks for the help and for answering all my questions.

0 Stars……., 0 stars.......Be aware!!!! Someone broke into our storage. We were not notified till days later, Kat (claims she was the manager) and staff claims they do a lock check every day, all Kat kept telling us is she was not working the day before, however our storage neighbor said they seen our lock missing Days before we were contacted about the incident!! Your items are not safe here!! Keep in mind people can climb up top and look in your storage unit to see what you have inside because of the BS chicken wire Move out as soon as possible!!! They are not helpful whatsoever!!!! *police reports have been and also suggested this could have been an inside job!!!!!!!

Great service, thank you kat for everything.

Muy buena atención señoritas,Kat y Dalia

Kat

Been here for years - the location is well maintained and I don't have any complaints. Had one issue come up and Kat was extremely helpful in getting it resolved quickly - I will continue to rent here!

Buenos precios

Clean, staff is friendly

Exelentes storage

we payed for our storage a lil late and they still tried to action our locker we wanted to get our stuff out n said we needed to buy a new lock after they broke ours worse service and they try so hard to up sale dont recommend

Thanks Kat for helping us!

Went to make a payment and had a billing issue but luckily for me Sonia was at the front desk ready to help. She was polite, helpful and quickly resolved the issue. I highly recommend this place :)

this public storage helped me out a lot today gave me a great deal on a 9x10 thanks kay for your great service

Kat was great! 100% satisfied!!

Kat is awesome!!!

Sonia was super helpful, this is first time I am leasing storage and overall experience was very good. Facility is good and I saw they were even cleaning it when visited first time.

Kat was very helpful and answered all the questions that I needed to know

Exelent

Very helpful and nice

Great service. Kat was very helpful and explained everything very well.

My debit card information got Stole and I called the company put a voicemail send them email to give them my new card information for Automatic payment , nobody never call back to me customer service is very bad in this location unfortunately I did phone payment I got charged $15 extra for doing phone payment , I’m very unhappy with the situation

Buen servicio amabilidad y buen precio. Me atendió Sonia Hundo

Sonia & Sbeidy were the best, they were able to help me out, with a storage unit REALLY REALLY Kind !

Public Storage has a weird reservation policy so I was not able to get the unit I reserved. Luckily Sonia and Sbeidy were able to get me a really good deal! They were more than helpful. Totally cool workers They’re professional yet funny! I’m glad I chose this location.

Kat was awesome friendly, communicative and very helpful and most of all very professional great customer service the process was quick and easy in and out thanks Kat.

Casi up buen servicio muy limpio bueno lo recomiendo.

Kat and Jonathon were amazing! They made the entire experience seamless.

Kathryn

I went into your office early this month to reserve a storage space. I was assisted by Christina who was very professional and helpful. She explained your policies and answered all my questions. I will be moving my things into my storage this week and I hope the service I get is just as good.

SONIA me atendio muy bien exelente trabajadora

Kathryn was super helpful showing me the unit and explaining the process, it was a lot easier than I expected. The unit was also super clean :)

My Spanish Apple store it was awesome Christina was awesome customer service five star and Marco was awesome also you know I just set it on the computer and not do anything but if you’re awesome at it you know you know thank you guys you know it was great and yes I recommend everybody public storage

Christina and Marco were so sweet they help me so much. Thanks you

Gracias Marco por tu gran servicio y por ser rápido.

Best storage experience I’ve had . The management was extremely helpful and knowledgeable.store your stuff here you won’t regret it . The locker we chose was perfect for our needs .over all my experience was great, it was clean and well kept friendly and very professional I was helped by CHRISTINA , kind and very sincere she was an amazing help to my move in to the unit she made it a none stressful move if you need a unit go here and definitely ask for Christina .

A millón Star for Kat and Christina. Such amazing help. These 2 deserve a raise and a Big thank You.

I would give this company negative stars if that was an option. Sure the people at the front desk are nice and courteous. But the company is terrible in their business practices. I went to a Public Storage facility down the road from this location. My "new" unit was so disgusting and smelly I told them I was not going to leave my belonging there. They still charged me a move in fee and first months rent. It took months of me calling and calling the regional manager to get a partial refund. This location is raising my rent almost 20% every six months. And they have had break-ins and theft. Sometimes Public Storage doesn't even have the good faith of calling their tenants to let them know their unit was broken into. This business is on par with tow companies.

Christina was very helpful. She is very kind and I appreciate her helping me. Thanks girl

Christina was amazing. She explained everything to me. She is very nice

Christina was polite and helpful! she help with the issues I had. They should hire more people like her. Thank you Christina.

Marco excellent service

I very recently had to rent a larger unit at P.S. to accommodate my things . I would like comment how helpful the staff and especially Christina has been helping me with the transfer. She was very professional , kind and always had a smile. I would recommend this Public Storage location to my friends when they are in need of a storage solution.

My first time renting a storage unit and I have to say it’s not as scary as I thought it would be! Or maybe Christina at the Mc Fadden location was super helpful and made it seamless. Hehe

This place is ridiculous. I was evicted for leaving the property twice after 6pm and then when I attempted to ask for them to do a courtesy lock cut so that i may remove my items it the took over a month to do so and still they expected me to pay for each month that went by before cutting the lock . The only way I was able to remove the items from the property was if i payed those months that they waiting for the lock to be cut off and not only that but also put my space up for auction because i refuse to pay for the months that my property was there because even though if i would have kept up with the monthly payments i would still have to remove my items from the unit. Basically they are keeping my things from me even though it was not my fault that it took them 2 months to get the lock cut off. Is theft? Or am i wrong?

I had an awesome experience during my visit here. I was already stressed about moving and the sweet staff Christina helped me make this part of the process go smoothly and answered all my questions clearly. Thanks so much Christina!!

Moving my mom from Colorado was indeed a trying time she is still trying to understand how to do things online and getting her storage needs taken care of is a blessing for me and allott of hard work and driving, I want to personally thank Christina for her help in straightening out the issues we had you made my day thank you, also Go Rams beat dem winers 😛 have a wonderful day Christina.

Desmodlnd was very helpful today, I had a great experience.

Went in to Switch to a smaller unit today Casie helped me out he was very helpful and made it quick and easy and answered all my questions. Excellent Service Thx.

Christina and Casi are so nice! Very good experience here!

This location gets a five star because of a worker named Christina she is nice and very helpful to the customers and I recommend going to this spot

Great attitude. Positive person. very friendly and explained everything Thank you Christina for all your help.

CHRISTINA WAS GREAT!😍 LOCATION WAS CLEAN AND ORGANIZED!

Christina and Desmond are such helpful individuals who made my hectic trip an ease with such great customer service!

I had a good experience coming here. They were pretty busy but Desmond was very helpful and made everything very fast and easy to understand as this is my first time renting a storage. Thank you very much!

Came in to get a few things from my unit…and need to get my code cause I forgot what my code was so came to the office where I was helped by Christina! She was super nice and helped me with no problem….Thank You Christina for all ur Help!

I love public storage, but the prices have gone up tremendously.... our manager Christina we worked with today, is fantastic, she helped us with our paperwork and rental agreement. And we got a good deal on our insurance

Christina is a distinguished and beautiful employee and is kind to customers, she deserves to deal with her, Thanks so much

Desmond excelent customer service. Great, attitude, professional, friendly and patient.

Helpful staff and nice modern units.