12/18/24 - Yesterday, I went to visit the Public Storage on 150 Tully Rd. San Jose, CA, 95111 right after work. I was immediately greeted and I shared my reason for the visit. I wanted to physically see a 5x5 (smallest unit). I was asked a few preferences’ questions, did I want it inside or outside?.. I asked about safety and Ray reassured me that the units and locks are checked daily to confirm they are secure, etc. I also was curious to know how accessible would the unit be, is it only hours of operation and does that apply to both inside and outside units? Since the hours of operation applied to both inside and outside units, I agreed to view an inside unit. Ray selected the closest 5x5 inside unit for me to look at which I appreciated. I came immediately after work around 5pm which had been a long day but the experience was seamless, I was in and out. I reserved a unit yesterday evening with Ray’s guidance. Ray and his coworker were approachable and made this visit an overall a good experience. Thanks guys and Happy Holidays!
Mike is very good helper I like him
I was help it by Mike solve the problem
Mike and Kathy are helpfully and nice
Mike good customer service
Great experience at this Public Storage! Clean storage and great staff! Special thanks for Mike, Elijah,Cathy!
Public Storage made moving in easy with the free hand trucks, elevators, and complimentary lock.
Service here is always helpful but inside building is smoked out and concerned sprinklers will go off. People are definitely living in here. Too much homeless around and inside. All in all staff is great.
Kathy and Mike are the best ones
Great service. Customer satisfaction is always the number one priority for us.
Mama Kathy good Custmer sevice
Mike and nahid are very friendly
Everytime I come Mike always is so helpful
My first storage and had the best experience ever here at public storage here at 150 Telly road. Very friendly and a very easy process. If you need a storage here is the place to go. Get your money worth.
It's a great location, with great people working here. Awesome people
Mikey was so awesome! Very helpful!! 🤗 thank you so much
Every time I came there must be something broken. The first time the restroom and driveway exit were broken. The second time, the three elevators at the back of building were broken. We had to walk across the whole building to access our cube when we have lots of stuff to move (10x15 sq feet), significantly slower our progress down.
Great team Gabe, Kathy, and Mike
Mike and Erica are very professional and are very fun to be around, you can see they love their job and very helpful with the customer!!
The staff here have all been very friendly and easy to work with relative to other PS locations I have used in the past, but a special shoutout today goes to Erica for providing great, patient, friendly customer service. Keep up the great work guys
Excellent customer service.
The staff are wonderful, professional, and knowledgeable. I had been with PS years ago and did not ask about the access hours. Since I work it was too restricted for me. With one working elevator when I moved in, such a large facility was frustrating. Again the staff are great.
Kathy was amazing! 🤩 her patience and professionalism were very impressive
She is an asset to this business
Please extend my gratitude to her!!
Micheal at 150 Tully Rd . Is awesome very nice friendly customer service 👍😊really helpful he's the best
Public Storage has met my storage needs as an individual; additionally, from what I have seen and experienced, I have thought that if I did run a business with a need for off-site storage, I would also choose to rent and store with Public Storage. The staff have been helpful and my possessions have been kept in good condition on a climate-controlled floor, which is my preference. I'll continue to choose Public Storage for my storage needs in the future.
Erica was very knowledgeable and took the time to explain thoroughly an affordable rate. Erica is an excellent representative for Public Storage.
Erica helped Kathy Garcia and I with a new storage location at your 150 Tully Road location today. She was knowledgeable,
Curteous, patience and friendly. She understood our concerns and helped us
She is a fine example of a great representative for Public Storage.
Mike the property manager at the Public Storage facility on Tully Rd. exemplifies professionalism and expertise. His courteous demeanor and extensive knowledge made my storage rental experience exceptional and stress-free. He guided me to the perfect large unit at a surprisingly affordable rate! Mike's long-standing commitment to service is evident and adds immense value to the company. He is a true asset, ensuring every customer receives personalized attention and finds the ideal solution for their storage needs.
I went to rented a unit and Mikey was there.very professional
Mikey is very helpful, thank you very much.
Can’t say enough about KATHY and her awesome customer service skills. She made the rental process very pleasant and went out of her way to be helpful! Thank you, thank you KATHY!
Gabriel, Mike & Kathy were so much help and provided excellent customer service! I would 100% recommend this storage location and am happy to be doing business here.
Just a note to say "Erica" is THE professional you want to talk to at Public Storage Tully Road. She is knowledgable, efficient, kind and possesses great communication skills! Thanks Erica for great service!
Very professionalandexperiencehelpful
Mikey and Ramon are very helpful everytime I run into an issue at this site !!!
Mikey had best customer service
Mikey and Kathy are good customer service
Great customer service from Z, Kathy and Mikey. Thanks for having a good altitude every time i come un.
Nahid and Mike are awesome! Theyre super kind and helpful and wonderful to see whenever I come in!
I’ve been working with Erica. She’s very knowledgeable and helpful.
A+++ customer service.
Thank you.
I have been here25 years,Mike has been a great help
I was very satisfied with the customer service agent that assisted me. Upgrading my storage unit was a lot easier than I thought. She answered all my questions and was helpful.
Jennifer was really helpful. She was able to answer all my questions about my auto payment and help me understand my new rates.
Amazing customer service!!
Mike is wonderful customer service
The people working at this facility are very kind and very helpful. They helped me get a better price on a storage unit. And showed me everything that was more convenient for me!
The guys are awesome
Mike was really helpful, he gave me so much information and help me save some money :)
I really recommend this location,..
employee here are so nice and respectful.
Mike and Kathy are the best customer
Mike and Z Kathy are very helpful in every way I would recommend people to come to this puplic storage for these people are very proactive.
Units are clean and well lit, and exceptional customer service from the staff everytime I need assistance. Highly recommended!
Mike and Kathy great assistant great helping people
I like the location and the storage size, and Kimberly was so friendly by process
Mike was very welcoming and helped me get the best deal possible. Very thankful
Mike anda Alana sre happy to help us very welcome
Alana and Mike at 150 Tully rd went above and beyond to accommodate me exallent customer service even made a phone call to another property to fulfill my request... keep up the good work you guys are doing a really great job
I been with ps almost 20 years.mike always find me a solution.l love this location because Mikey and he's honestly
Mike and Kathy are excellent customer service
I cam in to rent a unit and Mackey was the best helper ever
Good customer service especially Mikey
Tuve un problema con mi aplicación para la puerta pero estos chicos me ayudaron mucho Mikey fue muy respetuoso y eficaz
Mike and Kathy are very welcoming and good talent explaining the rules and regulations. My girlfriend referred me to come here
Great experience! Customer service, threw the roof! Stayed for a few months and friendly all times.
Ramon was smiling and ready to help right when I walked in to the office. He also helped make a nice adjustment to my monthly rent.
Z gave me some great info about changing unit spaces.
Kathy is a great team team player and has been super helpful on other trips.
Great customer service!
I received an e-mail letting me know my rent was going up. I called and Michael was nice enough to take care of my concerns. He was very understanding and even delayed the price hike by 6 months. I really appreciated his help and even though the price hike wasn't his fault, he took care of it.
I been with ps since 2010. If I need help Mike always help me that why I am still there
Mike need a big raise
Kathy was very helpful and because of her amazing service, we had a seamless and smooth experience renting the storage.
Mike great customer service knowledgeable
Great customer service!! Awesome public storage! Mickey exceeded my expectations! He was amazing!
Mikey is the best customer service
Mikey deserves as many stars as possible! The best and most helpful person here. Made everything so easy for us. Thank you Mikey!!!
Amazing customer service from Mikey!! Thank you so much!!
Mikey and Kathy are the best
The staff have always answered my questions and been great to work with. They even helped me to get a good price on my unit so I could keep renting it for longer when the price would otherwise go up. They are very helpful!
Estubo muy bien todo gente amable y todo limpio muy seguro y todo mjy bien
Mikey nos tendió muy bien muy buena atención recomendado buen servicio
Good customer service especially mike
I Storage my life here for about 5 months and I would always come in and out to get stuff. The staff have always been friendly and helpful. Great customer service.
Favorite public storage facility I’ve used. I am a returning customer to this location. Nice workers! Cathy did amazing job assisting me on my newest storage unit! Thank you team!
I went to Make My Storage Payment for the Month, and had the pleasure of doing business with "Maria", at the Tully Rd. Public Storage. After She accepted My Payment, I informed Her that two of My Units Rent were raised. She contacted the Payment Office, and informed them of My concern. I have 3 Storage Units, with Public Storage, and I'm on a Fixted Budget.I told Maria I'd like to, eventually, consolidate, and, possibly, move to the Tully Rd. Location. My Units are on Aborn Rd. I do business with Kolbie, who has, also, accommodated Me. "Thanks "Maria", for contacting the Payment Office to report My Rent Rate increase Issue! 🙂
Richelle G.
Berry good customer service 👍🤠☺️
YOU GUYS NEVER ANSWER THE PHONE WHAT ARE YOU GUYS DOING YOU WORK IN THE LOBBY BUT DONT ANSWER THE PHONE???
I rented the storage unit and I am happy with service and friendly stuff especially Mike and Maria
I’ve been with public storage for a long time and have had excellent service. Mikey did a magnificent job in helping me. I commend you on a great service. Give them the highest star they can receive.
Super nettes Personal. Wir haben es genutzt um 1 Monat Gepäck einzulagern für unsere Tochter die in den USA studieren wird. Somit mussten wir es nicht auf unserer Rundreise durch Kalifornien mitschleppen.
Der Service hat mit Steuern 90 Dollar gekostet.
Mike and z are awesome. Good customer service
You guys help me beyond expectations. Thank you Mike, Kathy, and Maria!
We seen online they’re storage units for a 5x5 was available. We came in for our reservation and we had the most pleasant experience with Kathy. She showed us to our unit and when we expressed that it might not be big enough. She gladly showed us a 10x5 which she also recommended because of it being cheaper. We took it and are now new storage unit renters. Big thanks to Kathy for her genuine kindness and for going above and beyond the customer service and support standards.
Price has risen over 40% in just 14 months. Place is only open until 5:00 or 6:00 every day. Cancelling.
Mike & Kathy are awesome! They helped me so much and I loved their great customer service! Definitely recommend.
Mike & Maria are professional employee
Mike and cathy are so awsome they are so kind and ALWAYS helpfull everytime ive had encounters with them and im so happy to be here at public storage where i know im always going to be helped and treated with the most respect and kindness ×0×0 -rock
Great spot for storage!
I've had a storage unit here for about 9 months and just downsized to a smaller space. All interactions with the team here have been fabulous and they've always been super helpful. Z and Mikey took great care of me this time and made the transition so easy.
The facility is clean, well lit, with easy parking for vehicles and trucks to make moving in/out very smooth. It's also secure with external gates, access during business hours, and required security codes for accessing the elevators.
I had never rented a storage unit before, but Kathy was very helpful and friendly and answered all of my questions and got me checked out and able to move my stuff in very quickly. Glad I made the choice to rent here for temporary storage :-)
Kathy, Z, and Maria were very helpful
Mike is good customer service and z too
Everyone at this facility is very friendly and helpful! My favorite storage spot yet.
Kathy is deseve more 5 star
I had a great experience of service with Mike at public storage.
Came in to my storage Mikey is awesome this place is clean great customer service I recommend this place definitely!
I had a VERY PLEASANT experience with this Public Storage facility in Tully. I have been wanting to switch units for many years but I kept delaying it until I decided to go to the office this weekend and was attended to by Z. Z was very helpful and knowledgeable in helping me get a new unit. He patiently answered my questions about pricing and the available units up until I have set up payments. He was honest and conducted the transaction seamlessly. He even followed up and checked on how we’re doing with moving in. Amazing customer service. You’re cool Z!
Very friendly and helpful, had an issue with online stuff and they were knowledgeable and fixed it for me
Z and mike and Kathy are awesome and professional
Used this storage facility for 3 years, and it was an okay facility. Staff is okay. Dark always. Place could be cleaner.
Kathy and Michael are amazing to work with. They got me the best rate and location in the building.
Mike is the most wonderful and helpful employee I have ever came in contact with! He goes above and beyond with the way he executes customer service and I would recommend everyone ask for Mike when you come to this public storage location! Thank you for everything Mike!
Mike and Jeanne are friendly and helpful!
Miguel fue una persona excelente y nos ayudo muchísimo lo recomiendo muchísimo
Mike is good customer excellence customer service
Mike and Jeanne ảe good with customer service
Storage is good, lighting not so much. To be honest, now that it's 2023.... The lighting is WORSE! That picture is WITH THE FLASH within 3 feet!
Kathy and team were super helpful from showing the space to answering any related questions. Facility has a variety of units for varying needs. Highly recommended!
Me encanta muy buen servicio, personal muy atento y amable
Miguel and z son muy buenos
This facility is very clean, easy access and the staff (Kathy) was extremely helpful.
Just came in to pay late fees and was helped by my man Mikey. He was very professional and friendly and made the whole process(something no one wants to deal with) a very pleasant experience. Keep up all the hard work you do. Public storage give this man a raise
First off, there's a ton of fake 5* reviews here. Make sure you sort and read the real reviews 4* & below. They no longer allow patrons to use the many bathrooms although there's no price cut for the missing convenience yet 1 newer Rev claims bathrooms are clean. What bathrooms? In conjunction to their extremely limited hours, my belongings have been trapped here for over 2 years - I can't spend time sorting since I can't relieve myself and can't take off work just to spend a day moving. Go elsewhere.
The office staff was great especially miguel
I was treated very nice by Kathy
I been with public storage 3 years and never had problem mike is the best
Eduardo me ayudo mucho- gracias
Me encanto me ayudo muchísimo
Eduardo gracias muchas gracias
Mike was very helpful and profesional.
Awesome customer service!!!
The guys at office are awesome deserve 10 star
Mike and Kathy are amazing and super helpful. Definitely coming here again if I need a storage
Eddy was great,very helpful,and very insightful. awesome guy!
Customer service was great from Eduardo and Mikey they answered all my questions and we're very knowledgeable on units. Very satisfied. Thanks guys
PLACE IS CLEAN ALL THE STAFF ARE FRIENDLY! 5STAR
Kathy is an amazing customer service rep. She helped my parents with their storage units and offered us the best deals. She is sincere and extremely patient with us.
Mike had the best customer service I love this month
Excellent customer service a plus
Mike is a good worker has a lot patience and always had smile in his face
Had no problems with them until they didn't even give me enough time to settle my bill and then sold it after sending me an email about my next bill. When I asked for the website for the auctions my unit was never on that site but I got an email anyway about how my unit sold. And the entire time I was in contact all they said was there was nothing they could do but they wanted to help. Yeah, sure sounds like it you liars.
Awesome Customer Service the Manager Z is awesome and very understanding and will work with you just be honest and communicate. Only downfall are hours wish they had extended hours available or were open a bit later than 6 pm But please beware they are extremely on it when they say you must be out by 6 pm so take it very seriously.
My first time using Public Storage, came into this location and met Mikey. He was super helpful and informative. Got me what I needed by asking a few questions. I highly recommend getting help from him. Hope he gets a raise and employee of the year! :)
Kathy and mike helpful and nice
First time using a public storage and pretty happy with this place. I got a 10x10 and was able to hit my whole apartment and more. Manager Z and rest of the staff was really helpful ! Thanks for the help and guidance !
Excellent customer service from Kathy, Mike, and Nahid. This public storage was presentable and professional.
Eddie and Kathy we're great. Verte helpful and kind people
Eddie and Kathy great customer service nice people
We went in to rent a storage unit and Kathy was extremely friendly and helpful! She was able to assist us with finding the right size and location for our unit. She was Knowledgeable and showed great customer service while assisting us.
Had to move some of the stuff from my house so we could stage it for sale. Got an interior space online and for a great price. Helpful staff, and easy access. Would use Public Storage again for my storage needs.
The team is great, professional and very helpful. I would highly recommend to use them as a storage space.
Mike is awesome! Very helpful and great customer service! Thanks Mike!
Amazing customer service. Mike and Z went above and beyond to make sure all my questions and concerns were answered. Very attentive team that made me feel welcome and reassured that I would be getting the best service here. Would definitely recommend this location!
Mike you as so helpful best customer service yet!!!!
Great customer service , well informed on answering question and concerns.
Great place with friendly professional
management
Awesome customer service!
Mike is so awesome!!! This location goes above and beyond for their customers. I found myself in a difficult situation when I lost the key to my unit. Mike was able to call the district manager and get him to help us right away!
Wish they extended their hours. The long and sometimes dark corridors are pretty spooky and the inside is a labyrinth. There are maps on the wall, however. Key code required for nearly everything.
It’s hard to deal with a move but public storage made the transition easier. Kathy and Malani gave excellent customer service. They were informative, professional , and extremely friendly. The facility was clean and the price was reasonable. I would definitely recommend this location to others .
Kathy, Jeanne, and Malani are really nice and helpful! Thank you for your service! :)
Extremely well-maintained, clean, safe. We had some expensive audio/visual equipment there for four years, and when we finally emptied the locker everything looked the way it had when we first stored it. And the staff is helpful and friendly.
Malani has great customer service!
Excellent service, thanks mike
Z and Mikey are great. Customer service is on point. Thanks guys.
Melani help me out so fast and show me the deals for the month and happy to be a public storage member now .. this was the best place I found compare to others I look around the city ..
Mike and Kathy are great good customer service so helpful thank you guys
Mike is awsome good knowlege
Every time i come over there i get treated like professional from Melanie and mike
bueno amigo Miguel and amiga malani
Mike and Malani are excellent customer service very friendly and family orientation
I have been to this facility many times and the employees have always been very helpful and efficient. Mikey in particular has gone above and beyond in assisting me all with a smile on his face and a great attitude!
miguel malani kathy are helpfull and nice
This place is amazing! Joseph was great, he makes you feel welcomed and the entire staff are really there to help. Friendly smile, clean facility, fare rates and excellent customer service. Go experience it for you your self!
The staff were knowledgeable and helpful. Malani helped me move in with no issues.
Kathy was awesome. Very professional and clean
Awesome location and even better staff!! Thank you Mikey and Kathy for your amazing service and always suggesting the best options / space that’s right for me.
Heyyyy... public storage at tully rd in San jose has cheap prices ask for their units I got mine a huge discount.. plus place is clean toilets and has A/C on the building .. easy access.. so if you need a storage get 1 at public storage at tully rd San jose California..
Kathy, thank you so much for all of your help today! You and went above and beyond, answering all of my questions.
Mike and Jeanne made my rental a breeze they took care of all my needs thanx for the awesome employees 🤗
Mike and Kathy had the best customer service
Had a great experience opening a storage, Melani went above and beyond to empathize and listen to my current situation setting me up with a good storage I can work with. Thank you again for your service and thank you for being patient and understanding with me.
I had a wonderful experience. Mikey and Malani were such a joy to work with. They helped me find the best unit for me at the best price.
good location, Jeanne and Mike are very good customers service! 5 stars!!!
I been with ps almost 2yeats and mike was awesome and help full
Very nice facility and staff, but do not be fooled by promos. You will save pennies in the first months compared to the astronomical costs later.
They almost doubled the price after 4 months even though initially stated that the rate won't be raised for 6 months, and the average rate increase is under 10%.
I was just at the towing unit and came in and got the best service from Malani and Cathy and I love coming here because of how great the services is I also love Mike he is absolutely amazing he got me a great deal on my unit and the help here was just phenomenal I totally recommend this place because of the great service you get at the front from the ladies Malani and Kathy and Of course Mike who is my absolute favorite thank you guys for the excellent service you guys deserve a raise for sure!!!!
Malani was a great help today . Great service
Malani has the best customer service I’ve had in a long time..public storage has an amazing employee
Malabo is amazing and has great customer service! Very very helpful every time I’ve came by.
Well organized and clean!
WOOOOO!!!!!! Best storage EVER!!!!!!!! I got a climate controlled storage for my collectibles and my life has improved immensely since my old lady stopped nagging at me to clean out the garage. Great prices, and the guys in the office got me exactly what I needed.
Clean and safe location. Friendly and helpful staff, Z has been supe helpful.
Mike need a raise hes an awesome customer service person and loves his job
I never rent storage in my life so I went to visit the Tully location and Mike was there very professional and excellent hospitality love this property
Malani is a very sweet n kind employee someone u want to get to know she has alot of respect n can make u laugh n mikey he is a friendly n respectable person I would recommend this storage n have phone respestion inside not like other storage n u can now open the gate n doors n elevator with your phone n they keep the place clean as well
Miguel and malani good costumer service bueno
Angela and Mike were so helpful and friendly excellent customer service!
Staff is kind and helpful! Mike Z was super awesome . I have used others storages before and none have gone out of their way to help me . This one was super awesome.
Very clean complex and kind crew!
I came in to pay my bill. A young lady named Malani helped me. She was so kind and welcoming. The office was so organized and effective. Thank you for your amazing service!!!
Manager before very helpful I might have missed the storage thank you for your guys's help
Miky thinks for his customers. He clearly explains to me as how to use the storage and offered me a couple of options. He went extra miles to make my experience a warm and pleasant one.
I wouldn't have took my belongings anywhere else
I recently had to move out of my home last minute and I had a lot of furniture i couldn’t utilize anymore so I decided to stop by the nearest public storage. I was in a pretty bad mood to be honest but when I arrived, but Melani was so kind and inviting I almost forgot why I was mad in the first place. She was very knowledgeable of the unit sizes and recommended me the perfect unit for the amount of stuff I have. She made my first time renting with public storage very pleasant. Everything has been great so far !
THANK YOU MALANi & MiKEY !!!! Y’all are the BEST !!!! Knowledgeable, helpful, friendly, Best customer service that we have experienced at any Public Storage.
Great experience, Malani was amazing she was very helpful and explained everything in detail.
Always getting best experience in this storage unit, very friendly staff David is always helping me out and is very kind
I had an overall great experience renting a unit from this location, the facility is one of the cleanest and well kept I’ve been to and the staff is very friendly and helpful. Erica and the rest of the team helped answer any questions I had and were great on my move out date. One of the best storage facilities in San Jose, I highly recommend this location!!
Mikey Erica and Cathy where very helpful thru my 6 month rental they always took care of me and always had a great attitude. If I need to rent another storage I definitely will be coming back here.
I was very clueless about navigating the facility but the staff was extremely patient and friendly! It made moving out a lot more enoyabke than expected. I would definitely use this specific location again
Nahid and Mike are vary awesome.. and helpful.. keep doing a great job over there y'all!!
The staff is really friendly and helpful I recommend you coming to this location
Good service by big Mike I recommend you to visit the facility
Mike is awesome! The greatest.
The property and the units are very well maintained. The staff is friendly and knowledgeable and is always ready to help by answering your questions. It's a safe place to store your valued treasures!