I would like to thank public storage for your service and great staff in Ontario Desiree help me with my billing payment and got me a lower price and made me so happy I like this place we're I storage my stuff thank you so much
Terrible Customer Service.
I booked two different days to come into the Office and see a Unit before I finalized my contract. Had to book the second time because no one showed up to complete my reservation the first time, but I decided to give them another chance...
They called after I reserved dates and they ensured someone would be there to meet me and assist with any questions I had and/or show me around the facility. They actually called every day to ensure I would be there at our scheduled reservation time and ensure I was still interested in the Unit. Every day for (2) Weeks...
Both reservations dates, I showed up to the Office only to be stood up with the Office door locked and no response from the Office Manager or Customer Service.
So unprofessional and such a waste of my time.
Desiree was great help
Very friendly and personable
I met Desiree today at the unit. She was extremely helpful and answered all my questions. I can truly say that this public storage facility is always clean and I have never had any issues. Thank you to team Public Storage Ontario Grove location. Especially Desiree.
Amazing customer service thank you
David has been a huge help to us. The place is always tidy and easy to get help when needed.
Awesome Customer Service, David was very helpful, and was able to help me find the best rate possible.
The facility is very clean and thank you to David for your patiences while helping my wife and I pick a storage unit that will fit our needs.
Best service David it's excelent
Was very pleased with the customer service Desiree gave us she was very helpful and answered all of our questions .
OMG! My girl Desiree is one of a kind!!!!! She went above and beyond!!!! Not only did she educate me on all the item I needed to make my move successful ( I was lost before she helped me) but she also helped me with putting my items in my car! That way was an easy task because my car is a MB. We tried for about 15 minutes trying to make my TV kit box fit. It wasn’t happening! This wonder women said let’s try again! But nope 🙅🏽♀️ no bueno. I told her I would be back with my neighbors car and she said “I don’t get off until 5, I gottchu. I will wait for you and your box will be by the door”! Like a woman of her word she was right there waiting when I came back ! And she had a BIG SMILE! SHE MADE MY DAY! I needed that seeing moving can be trying!!! Desiree!!! You rock!!!!
Very great attention to detail. Staff is excellent! Always helpful
I moved my unit from OC to PS in Ontario. I had a good experience dealing with David at this location. He guided me on the requirements and steps to move into my new unit. He answered all my questions and concerns in a timely manner. Thanks again, David.
Friendly and easy to do agents were very helpful and made the process easy quickly
Desirae was very nice and helpful
Went to this location and was impressed on how clean and very pleased with the customer service Desiree gave me she was very helpful and friendly. Definitely would recommend this storage .
DO NOT TAKE YOUR BELONGINGS HERE. WORKERS ARE TIPPING OFF CRIMINALS TO STEAL YOUR STUFF!!!! I had all of my belongings that I’ve owned put into storage while in the process of moving 2 hours away. I just had a stillbirth and lost my daughter, almost died in the hospital and a week later found out that all of my belongings were stolen from my storage unit. The property manager Jessie apparently stated that she did not find any camera footage when I had over 50 boxes with my initials written all over it and my dad’s military bag. I believe it was an inside job and they’re tipping off these criminals because my large unit was the only one that was hit this year and I only had it for 3 months. Everything that I have owned since I was a baby til now was in there. The property manager kept changing her story and telling my husband, dad and I different things. She also did not seem in any way sympathetic at all. I went to the media about it and made it on ABC 7 news and the storage unit did not want to comment on it. That just proves that they’re guilty. I have a lot of law enforcement and military in my family and friends and they all said that they’re 100% sure that the workers are tipping off these criminals. The fact that these people do not care how much blood and sweat that we put into our jobs and work hard to earn our stuff is inhumane. Evil never wins at the end of day and God will judge us all when our time comes.
Nothing but great service
I appreciate David’s assistance when I’m on site, he’s helpful and super friendly. This has been my first positive experience with a storage facility.
The experience was quick and easy. The person that helped me out was very helpful and made things very simple for my move-in date. I believe his name was David, and he also showed me to the unit and how to get in and out of the facility. Thank you!
the workers there are so awesome and attentive.i love that they make rounds every day to physically check on every unit instead of just relying on the cameras. Makes me feel like our stuff is safe. also love the non cut design of the door locks! so damn cool and honestly wondering why the rest of the world doesn't go that route.
Great customer service! Public storage in Ontario, off of Grove, is a great storage place to use. The facility is super clean. The staff is extremely helpful! David helped me figure out my final payment and went above and beyond to get the information I needed. He was kind and patient. I vacated my storage unit after keeping it for a year. David made the process super quick and easy.
Customer service is excellent! From everyone there. Everyone there is very helpful and informative!!
Jesse was an amazing help. Very through in explanations and pleasant
David was such a great help when we were looking to move into a smaller storage unit. He was very thorough and friendly.
So clean great place to store 👍🏽
Thank you David and angie for your Help
A worker there named Jesse helped us a lot and was very kind. She helped us load a heavy air compressor on our truck, and we are very grateful for that.
Very clean and feel safe having my belongings stored here!
Great customer service by the lady in the office Jess , very knowledgeable with any questions I had would recommend this place
I set up a reservation online to lock in a deal. I came in the next day and Jesse helped me. She was very pleasant and helped me secure an even better deal. All current and future charges were clearly explained to me. All my questions answered.
Jesse helped me with the app in office
Kandi was amazing and super helpful and friendly and explained everything to me and helped to understand how it works and more amazing employe for sure
Jessie was extremely professional and helpful when I moved in this month- April 2024. I have never rented storage facility before and she went above and beyond helping with paperwork and all the questions I had. Thanks Jessie!
Hoy me presentéEn la administración y fue súper amable la chicaAparte me encantó porque es bilingüe creo que se llama jeesi mire su nombre en su playera
Gracias public storeage por sus empleados. Amables
Jesse me ayuda en oficina bien amable
Jesse is always happy to help me in office
Great customer service by Raymond! He was very helpful and explained everything very well.
This location despite the area it happens to be in stays pretty clean. Manager Raymond is probably the best thing about the place. He is awesome. Hes very helpful and friendly. I thought about relocating to a different storage facility but I'd miss seeing that guy. The only issue I really have is with the insane rent increases over the course of 2 years my rent has doubled. That is insane.
Jesse was fabulous with her introductory in reference to the various sizes in storage I had been researching, while transitioning from one residence to another. Her knowledge had clarity and not just a bunch of rubbish of do’s and don’ts in the Public Storage community. She was extremely helpful and nice.
Raymond assisted me last night (difficulty upon entry) and totally patient with my hyper attitude. He was absolutely wonderful and pleasant not to mention patient to utmost degree. This afternoon, he had helped me w/ carrying my belongings into the compound and taught me how to open up my rented door.
Thank you for a moment of your time
I've been renting at this location for a couple months and have been helped my Raymond the property manager he's been helpful with all my questions answered the location is clean
Raymond at your Ontario office has been professional trustworthy and always eager to help and always has an answer for your problem. I want to highly recommend him and give him a Fivestars for his service Mary Ellen Lohnes
You have an excellent person representing
your company. 🌟👏
raymond was the best! so helpful, so sweet! thank you so much!
Came to this Location to get a unit he helped answer all my questions was informative and clean property
Raymond is always helpful and informative with any questions I have with my space, property is clean would highly recommend this location and this manger!
Raymond is supper helpful! Love the help that he offers
Raymond has great customer service so helpful and answers all my questions, rent here with him!
Came Into the Ontario office w a helped by property manager Raymond he was informed and answered all my questions regarding my account, highly recommend
UPDATE… it’s been 2yrs now and RAYMOND is still the best manager by far. He always goes out his way to give me a call and let me know what’s going on, aswell as make sure I’m always up to date with things. This company is blessed to have him… THANK YOU RAYMOND!
Such a great & easy going experience. The manager by the name of Raymond was so sweet, professional and soo down to earth. He helped me set up my unit today and I’m very much greatful.. I definitely feel safe and secured with having my property at his location…. thank you so much!!
Raymond is very helpful and a pleasure to engage with. He's an asset to the company. The grounds and the restrooms are always clean. You need to hire more employees like him.
First time looking into storage, did not know what to look for. Luckily Raymond was a huge help. I had a bunch of questions and he was able to answer them all. I really appreciate him taking the time to help us out the best he can.
The manager, Raymond is beyond amazing! I have used several Public Storage Units across the U.S. and Raymond is by far, the most helpful, customer service oriented than any other. I would highly recommend Public Storage Ontario, CA.
Came to this location was helped by Raymond great customer service
This was my first time using a storage service. Through the span of a month, Raymond has been exceptionally informative, patient, and communicative. It really seems he looks out for his customers, and he also as a great energy to him! I couldn't've asked for a better first experience!! :D
Raymond always takes care of all my cituations I've ever had with my storage. He's very knowledgeable and helpful the guy knows what he's doing for sure if you ever have to deal with the Ontario public storage facility I recommend you ask for Raymond..
I got great service from this women named Jesse she helped a lot on questions me and my father had about the place and the storage
I thank Raymond for his great help at guilding me through this process on renting a space I'm very greatful an would recommend this location to anyone trying to find a space to rent with a peace of mind I recommend Raymond if you have any concerns or questions.
Management is wonderful. Place is always clean.
Raymond, in public storage in Ontario great guy. Question about app, he help me out get through easy. Thank you
Jesse was amazing she was courteous and knowledgeable. When we didn’t find a suitable unit at her location she assisted us in locating another unit near by and even sent the re tal information directly into the email. Thank you Jesse you rock.
Raymond was on point with helping find a perfect storage for my needs .
Raymond was an amazing help
Raymond is amazing, storage area is super clean. Always helpful!! He is great!!!
love this location its always helpful, they always call me immediately if they need to tell me something love the quickness on the phone
great location Raymond is very helpful and kind, highly recommend this location!
great customer service from Raymond! love this location he always keeps the place clean and ready to help me if needed
Raymond was just the most helpful person I could’ve run into. Visited several places and while they were very nice, this guy went above and beyond helpful. 10/10 recommend. They also have a little lighthouse, and it’s off the freeway!
Raymond was helpful and extra information given... Thank you much.. brother...
Raymond was amazing. He was so informative and patient. Excellent customer service, he definitely takes pride in his work and facility.
This place is absolutely amazing. Please go see Raymond, he is the most helpful and bubbly person you will work with. Hands down, the best experience I have ever received. Thank you Raymond
A big thank you to Jesse! She was very helpful, courteous and professional at all times with assisting me with renting my storage space. 5 star review well deserved!
Raymond was great! A+ in customer service.
Raymond is great! Very professional and helpful.
Raymond was great! Thank you!
Thank you Ramond, we appreciate you!!
Raymond helped out tremendously and was extremely courteous and helpful. Definitely recommend the facility and his services!
It’s my first time rental out a storage unit and was very nervous but when I called in I got the best customer service from Raymond he gave well detail regarding policies and my reservations. He genuinely looked out for me and made this experience easy and smooth . Thank you so much Raymond for your customer service and for walking me through this while still multitasking and helping others as well , you didn’t rush the process to me or anyone . Great attitude too !! Thank youuu Raymond Also appreciate the exceptional promotion I got for Memorial Day weekend .
Raymond was so great these last couple of years at this Public Storage location. I was there for 3 years and always a great experience!
This place is always clean inside n outside,and Raymond the facility manager is a nice helpful I l guy always there to help thanks for all your support Raymond keep up the good work . Happy tenant.
Super kind manager. Made the process so easy. Raymond is the best!
I I wanted to personally thank Raymond from Public Storage Ontario for really helping me in a tough situation he was able to hear us out and take consideration and kindness as a great business should. I highly recommend using this location for your good as he is in charge and will definitely take care of you and public storage.
Raymond was very helpful. We had a bit of an issue due to sa system crash a couple days before but Raymond was very knowledgeable and able to fix things for us.
Very rude and the place was very dirty and the customer service was horrible
Raymond was a blessing my unit was broken into thankfully nothing was gone,while assisting me in the details of the steps to take moving forward Raymond also clued me in on the size of my unit and the stuff I have in it could fit in a smaller unit if stacked properly so I transfered my stuff to a smaller unit thus saving me some $$ had it not been for Raymond I was gonna take my business elsewhere he was a big help
Raymond is the absolute best! He is always trying to help! A genuinely good person!
Super clean property. Raymond (manager) is Awesome! Super friendly, Super helpful. Good Vibes. He is Always sweeping, & picking up keeping everything looking good. I recommend this storage to everyone👍
Rented a space here not to long ago, it was such a pleasant experience! The property manager Raymond is super friendly, helpful, and professional. Over all the property is clean and looks to be well maintained!
Jesse was awesome! Great energy!
I’ve been renting here for years and this location is always kept so clean and the property manager Raymond is always so friendly
The moment I walked into the office of public storage, I was greeted by Jesse. She also thoroughly discussed with me the storage spaces for my move. She patiently walking me to the potential units so I could pick the right one for myself. Thanks Jesse. You were GREAT!!!!
I went in today to get prices for a storage unit I was helped by Raymond he helped answer all questions I had and any concerns he was really helpful and informative. Would highly recommend !
Excellent service. Staff is extremely nice and everything is always clean. I can't thank this lo Tion enough!! Also offer the ability to check out at 9 which is later then the rest of the places!
Thank you Ray. You are the best. Excellent location and service.
Well I have to say 1st and for most the staff here is definitely amazing they are always in communication and patient. Very professional Ray is the one who usually helps me n he has yet to disappoint he is hands down a great employee. Dr definitely recommending this location.
Raymond is awesome! He keeps the place clean and organized.
I recently rented a storage unit here and so far, so good! Raymond has been extremely helpful throughout my entire rental process. He was very responsive during the time leading up to my move in date. Thanks Raymond!
I got robbed twice. I don’t like critiquing peoples businesses but you guys did me dirty. Iam in haste to end my contract with this facility either the employees are the the thieves or they are working with the thieves. I have been here since 2017 but it’s just a headache. Don’t rent here.
I have stored my personal items with public storage for 5 to 6 years. My unit rent started out around $50 per month and over the years went up to $120 per month. I recently removed all of my belongings, sold som at ridiculously low prices and tossed most of it in dumpsters because my unit rent jumped to $280 per month. I asked why the price hike? The response was " due to increased cost"
So I suppose they justify taking it out on each individual customer? Like we did not Also incur cost increases, and are willing and able to shoulder their's as well !!!
What is really messed up is, if they had only raised it a little bit, my junk would stay in their facility for another 5 years!
They seriously did me a favor! No longer bleeding out my bank account to keep "stuff I haven't used in 5 years!"
Cheers to all who read this, may you consider dumping your unused items and save your money for the comming recession!
Goodbye public storage! Have fun with your cost increases! I'm outta here!
Ray & Jesse were extra Helpful in helping with all services I need super 5 Stars ❤
Raymond was very personable and helpful! I will definitely keep Public Storage on my list for a rental!
Raymond was a really nice guy he answered all my question, I will be definitely renting with this location because of him. You should definitely have more employees like him he went out of his way to showed me spaces and answering all my questions
Awesome service thank you Raymond
Raymond was always a good help. I appreciate good service.
Great experience! Staff was very helpful and knowledgeable. Would recommend to family and friends!
Wow Clarissa is amazing she was very helpful very understanding great customer service skills she walked me to my storage and answered all my questions the place is clean thank you Clarissa @public storage in Ontario👍👍
Wow so amazing how Raymond has provided the information and also how he closed the account with no issues tab is again I will definitely come back if need it and also recommend!!!!!
Raymond is the best. Honestly he’s the only reason I stayed with this company this long. I’ll miss his happy demeanor
Raymond was helpful and polite
Jesse thank you muy buen servicio y muy amable
I personally do Homestaging as well as interior design so I have used many different storages however Raymond who is the manager at public storage in Ontario has made a huge difference between this public storage and many of the others. He is always available or consistently walking through the storages checking on them, The other day he noticed one of my storages was unlocked and right away notified me. As of now I have four storages here and will not go anywhere else because of Raymond’s great customer service.
Raymond is an exceptional employee who is kind, considerate, MOST helpful and professional. He helped me with a problem as best he could. He is a model employee that has somewhat erased a negative feeling that I have had with public storage for over 10 years.
The Manager I have spoke with on several occasions by the name of Raymond …he is Amazing…Great Customer service and Very knowledgeable about the questions I have…It is always a Pleasure to speak with him due to his positive attitude …This location is a plus !!!! Hands down his positive attitude makes this location Amazing
I'm not a renter from that public storage site but did receive a phone call from Raymond at the Ontrio Office. He was very helpful, informative, kind, and helpful just overall great customer service!!! Public storage needs more employees like Raymond.
I received excellent customer service from Raymond today. He was a huge help! Thank you so much!